[asterisk-users] app_queue New Function ToggleQueueMemberUse()
Hi,
I'm using a Queue in asterisk with IAX2 peers and my agents are also
doing outbond calls.
Actually we are using a GROUP() function like that to prevent users from
beeing Dialed while
in communication:
exten => s,1,gotoif($[${GROUP_COUNT([EMAIL PROTECTED])}=0]?:busy)
exten => s,n,Set([EMAIL PROTECTED])
...
But this system fill the asterisk console with queue dial attempt, and
even with our small system
it make debugging a pain in the a**.
So i'm wondering if someone already as made a dialplan function that
could toggle the 'Use' flag of
an agent ? or if this kind of function would be integrated into the core
if i build it ?
Regards,
benoit
CCed to asterisk-dev but i'm not subscribed so please make me in copy.
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Re: [asterisk-users] app_queue New Function ToggleQueueMemberUse()
Benoit Plessis wrote: > So i'm wondering if someone already as made a dialplan function that > could toggle the 'Use' flag of > an agent ? or if this kind of function would be integrated into the core > if i build it ? This is a slightly different approach, but have you seen the state interface code that is in Asterisk 1.6? There is a backport of the code for 1.4 floating around somewhere, I think. It allows you to specify a different device for a queue member that app_queue will use to determine the state of an agent. So, you can still list a Local channel for dialing, but Asterisk will look at the state of SIP/myphone, for example, to know whether the agent is busy or not. Alternatively, if you would like to control the usability of an agent through the dialplan, then you could use the DEVICE_STATE() function to create a custom device state. Then, you could list your custom "device" as what app_queue should look at before attempting to call the agent. -- Russell Bryant Senior Software Engineer Open Source Team Lead Digium, Inc. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] app_queue New Function ToggleQueueMemberUse()
Russell Bryant a écrit : > Benoit Plessis wrote: > >> So i'm wondering if someone already as made a dialplan function that >> could toggle the 'Use' flag of >> an agent ? or if this kind of function would be integrated into the core >> if i build it ? >> > > This is a slightly different approach, but have you seen the state interface > code that is in Asterisk 1.6? There is a backport of the code for 1.4 > floating > around somewhere, I think. It allows you to specify a different device for a > queue member that app_queue will use to determine the state of an agent. So, > you can still list a Local channel for dialing, but Asterisk will look at the > state of SIP/myphone, for example, to know whether the agent is busy or not. > ok but since we are using IAX2 with ZoIPer for sendurl() handling this won't help > Alternatively, if you would like to control the usability of an agent through > the dialplan, then you could use the DEVICE_STATE() function to create a > custom > device state. Then, you could list your custom "device" as what app_queue > should look at before attempting to call the agent This is more interesting :) Is it from 1.6 too ? ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] app_queue New Function ToggleQueueMemberUse()
Benoit Plessis a écrit : > Russell Bryant a écrit : > >> Alternatively, if you would like to control the usability of an agent >> through >> the dialplan, then you could use the DEVICE_STATE() function to >> create a custom >> device state. Then, you could list your custom "device" as what >> app_queue >> should look at before attempting to call the agent > This is more interesting :) > Is it from 1.6 too ? > don't bother, i found the backport ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] app_queue New Function ToggleQueueMemberUse()
Benoit Plessis wrote: >> This is a slightly different approach, but have you seen the state interface >> code that is in Asterisk 1.6? There is a backport of the code for 1.4 >> floating >> around somewhere, I think. It allows you to specify a different device for a >> queue member that app_queue will use to determine the state of an agent. So, >> you can still list a Local channel for dialing, but Asterisk will look at the >> state of SIP/myphone, for example, to know whether the agent is busy or not. >> > ok but since we are using IAX2 with ZoIPer for sendurl() handling this > won't help I don't see why this wouldn't help. You just list the IAX2 peer as the device Asterisk uses to determine the state of the agent. >> Alternatively, if you would like to control the usability of an agent through >> the dialplan, then you could use the DEVICE_STATE() function to create a >> custom >> device state. Then, you could list your custom "device" as what app_queue >> should look at before attempting to call the agent > > This is more interesting :) > Is it from 1.6 too ? Yes, this is also from 1.6, but an unsupported backport of DEVICE_STATE(), exists, as well. http://www.asterisk.org/node/48325 http://www.asterisk.org/node/48360 -- Russell Bryant Senior Software Engineer Open Source Team Lead Digium, Inc. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] app_queue New Function ToggleQueueMemberUse()
Russell Bryant wrote:
>
> This is a slightly different approach, but have you seen the
> state interface
> code that is in Asterisk 1.6? There is a backport of the
> code for 1.4 floating
> around somewhere, I think. It allows you to specify a
> different device for a
> queue member that app_queue will use to determine the state
> of an agent. So,
> you can still list a Local channel for dialing, but Asterisk
> will look at the
> state of SIP/myphone, for example, to know whether the agent
> is busy or not.
>
> Alternatively, if you would like to control the usability of
> an agent through
> the dialplan, then you could use the DEVICE_STATE() function
> to create a custom
> device state. Then, you could list your custom "device" as
> what app_queue
> should look at before attempting to call the agent.
>
One problem with that cunning plan is that using custom device states
doesn't work. The code for handling device state changes in app_queue
is looking for a forward-slash in the device name, and returns if it
doesn't find one:
loc = strchr(technology, '/');
if (loc) {
*loc++ = '\0';
} else {
ast_free(sc);
return 0;
}
I've worked around it by modifying that particular bit of code, though
in a way I'm not sure I'd want committed to mainline Asterisk SVN (which
is why I haven't submitted it yet).
- Brad
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Re: [asterisk-users] app_queue New Function ToggleQueueMemberUse()
On Fri, May 09, 2008 at 10:49:02AM -0400, Watkins, Bradley wrote: > Russell Bryant wrote: > > > > One problem with that cunning plan is that using custom device states > doesn't work. The code for handling device state changes in app_queue > is looking for a forward-slash in the device name, and returns if it > doesn't find one: Why not modifying func_devstate instead to support Custom/ ? btw why is it limited to some channel name ? it would be nice to use the Agent/xxx channel directly -- Benoit Plessis+33 4 67 36 42 59 <[EMAIL PROTECTED]> ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] app_queue New Function ToggleQueueMemberUse()
Russell Bryant a écrit : > I don't see why this wouldn't help. You just list the IAX2 peer as the device > Asterisk uses to determine the state of the agent. > Well i've read elsewhere that only SIP peers did support the use flag ? -- Benoit Plessis +33 6 77 42 78 32 <[EMAIL PROTECTED]> +33 4 67 28 06 96 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] app_queue New Function ToggleQueueMemberUse()
On Fri, 2008-05-09 at 16:29 +0200, Benoit Plessis wrote: > Benoit Plessis a écrit : > > Russell Bryant a écrit : > > > >> Alternatively, if you would like to control the usability of an agent > >> through > >> the dialplan, then you could use the DEVICE_STATE() function to > >> create a custom > >> device state. Then, you could list your custom "device" as what > >> app_queue > >> should look at before attempting to call the agent > > This is more interesting :) > > Is it from 1.6 too ? > > > don't bother, i found the backport Can you please tell me where you found the backport? Thanks, Patrick ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] app_queue New Function ToggleQueueMemberUse()
Patrick a écrit : > Can you please tell me where you found the backport? > > Thanks, > Patrick > Russel already sent the links: > Yes, this is also from 1.6, but an unsupported backport of DEVICE_STATE(), > exists, as well. > > http://www.asterisk.org/node/48325 > > http://www.asterisk.org/node/48360 > -- Benoit Plessis +33 6 77 42 78 32 <[EMAIL PROTECTED]> +33 4 67 28 06 96 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] app_queue New Function ToggleQueueMemberUse()
On Sat, May 10, 2008 at 10:06 AM, Benoit Plessis <[EMAIL PROTECTED]> wrote: > Patrick a écrit : >> Can you please tell me where you found the backport? >> >> Thanks, >> Patrick >> > Russel already sent the links: >> Yes, this is also from 1.6, but an unsupported backport of DEVICE_STATE(), >> exists, as well. >> >> http://www.asterisk.org/node/48325 >> >> http://www.asterisk.org/node/48360 >> > > > -- > Benoit Plessis +33 6 77 42 78 32 > <[EMAIL PROTECTED]> +33 4 67 28 06 96 > > Depending on the phone, the simplest and easiest way to handle this is to set the phone to not accept call waiting. Thanks, Steve Totaro ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] app_queue New Function ToggleQueueMemberUse()
Steve Totaro a écrit : > > Depending on the phone, the simplest and easiest way to handle this is > to set the phone to not accept call waiting. > > That's not always possible, if you use IAX2 then that's not even an option (at least on the PBX side): http://www.voip-info.org/wiki/view/Asterisk+Queue+with+limited+calls+per+IAX+agent Or if you want your queue agent to be joinable with internal calls while in communication with a queue member. -- Benoit Plessis +33 6 77 42 78 32 <[EMAIL PROTECTED]> +33 4 67 28 06 96 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] app_queue New Function ToggleQueueMemberUse()
Resurrecting an old thread. On Fri, 9 May 2008, Russell Bryant wrote: > Benoit Plessis wrote: >> So i'm wondering if someone already as made a dialplan function that >> could toggle the 'Use' flag of an agent ? or if this kind of function >> would be integrated into the core if i build it ? > Alternatively, if you would like to control the usability of an agent > through the dialplan, then you could use the DEVICE_STATE() function to > create a custom device state. Then, you could list your custom "device" > as what app_queue should look at before attempting to call the agent. How can this be done? I have looked much and there are no document/mail explaining how this can be done. An example especially in the context of queues-with-callback-members document would be very very helpful. with regards, raj ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
