Re: [asterisk-users] callers in queue passed to agents who accept only one call at a time
On Fri, 28 Mar 2008 06:33:42 -0700 (PDT), Vieri wrote: However, I can't use ringinuse=no in queues.conf because I'm running 1.2.27 (or is there a backport/patch?). iirc, there is a patch to backport ringinuse to 1.2.x. it's on mantis somewhere. -- Regards, /\_/\ All dogs go to heaven. [EMAIL PROTECTED](0 0) http://www.openmalaysiablog.com/ +==oOO--(_)--OOo==+ | for a in past present future; do| | for b in clients employers associates relatives neighbours pets; do | | echo The opinions here in no way reflect the opinions of my $a $b. | | done; done | +=+ ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] callers in queue passed to agents who accept only one call at a time
--- Atis Lezdins [EMAIL PROTECTED] wrote: On Thu, Mar 27, 2008 at 6:32 PM, Vieri [EMAIL PROTECTED] wrote: I have a queue I configured as strict and a cron script I use to QueueAdd and QueueRemove agents according to my company's requirements. Usually I have 2 or 3 agents at a time and the ring strategy is ringall. These agents use non-open-source Windows softphones that do not let you configure it so that if they're on the phone, a second call will be rejected (agent busy). Instead, it's as if they had call waiting and incoming calls keep popping up while they're conversating with the first caller and they would like to avoid this. I guess the easiest solution would be to find an open-source or free softphone that can be configured to accept only one call at a time (currently using SJphone). Another solution would be if I could tell the Queue() application that if an agent is InUse then don't pass the call. Still another yet more delicate solution would be to have a custom script receive manager events related to the queue which in turn replies with an agi command. For example, whenever an agent answers a call I think that an event such as QueueMemberStatus can be triggered (although I don't know how). If the custom script could receive this event in realtime then it would run an agi command such as QueueRemove(busyagent...). When the agent is free again I suppose the same event is triggered and the custom script can QueueAdd(freeagent...). Could anyone please give me some pointers on this? In queues.conf set ringinuse=no Also make sure that you don't use realtime sip peers (or use rtcachefriends with that). Probably you also need call-limit set to any value in sip.conf Thanks Atis and Rodrigo. However, I can't use ringinuse=no in queues.conf because I'm running 1.2.27 (or is there a backport/patch?). If I use call-limit=1 then I get all sorts of problems (see http://lists.digium.com/pipermail/asterisk-users/2008-March/208558.html ) Besides, call-limit=1 would not allow the agent to do attended transfers. I guess I'm forced to upgrade to 1.4 although there have been several instability issues lately, even on this mailing list. Vieri Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] callers in queue passed to agents who accept only one call at a time
I have a queue I configured as strict and a cron script I use to QueueAdd and QueueRemove agents according to my company's requirements. Usually I have 2 or 3 agents at a time and the ring strategy is ringall. These agents use non-open-source Windows softphones that do not let you configure it so that if they're on the phone, a second call will be rejected (agent busy). Instead, it's as if they had call waiting and incoming calls keep popping up while they're conversating with the first caller and they would like to avoid this. I guess the easiest solution would be to find an open-source or free softphone that can be configured to accept only one call at a time (currently using SJphone). Another solution would be if I could tell the Queue() application that if an agent is InUse then don't pass the call. Still another yet more delicate solution would be to have a custom script receive manager events related to the queue which in turn replies with an agi command. For example, whenever an agent answers a call I think that an event such as QueueMemberStatus can be triggered (although I don't know how). If the custom script could receive this event in realtime then it would run an agi command such as QueueRemove(busyagent...). When the agent is free again I suppose the same event is triggered and the custom script can QueueAdd(freeagent...). Could anyone please give me some pointers on this? Thanks! Vieri Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] callers in queue passed to agents who accept only one call at a time
On Thu, Mar 27, 2008 at 6:32 PM, Vieri [EMAIL PROTECTED] wrote: I have a queue I configured as strict and a cron script I use to QueueAdd and QueueRemove agents according to my company's requirements. Usually I have 2 or 3 agents at a time and the ring strategy is ringall. These agents use non-open-source Windows softphones that do not let you configure it so that if they're on the phone, a second call will be rejected (agent busy). Instead, it's as if they had call waiting and incoming calls keep popping up while they're conversating with the first caller and they would like to avoid this. I guess the easiest solution would be to find an open-source or free softphone that can be configured to accept only one call at a time (currently using SJphone). Another solution would be if I could tell the Queue() application that if an agent is InUse then don't pass the call. Still another yet more delicate solution would be to have a custom script receive manager events related to the queue which in turn replies with an agi command. For example, whenever an agent answers a call I think that an event such as QueueMemberStatus can be triggered (although I don't know how). If the custom script could receive this event in realtime then it would run an agi command such as QueueRemove(busyagent...). When the agent is free again I suppose the same event is triggered and the custom script can QueueAdd(freeagent...). Could anyone please give me some pointers on this? In queues.conf set ringinuse=no Also make sure that you don't use realtime sip peers (or use rtcachefriends with that). Probably you also need call-limit set to any value in sip.conf For more info see http://www.voip-info.org/wiki-Asterisk+config+sip.conf Regards, Atis -- Atis Lezdins, VoIP Project Manager / Developer, [EMAIL PROTECTED] Skype: atis.lezdins Cell Phone: +371 28806004 Cell Phone: +1 800 7300689 Work phone: +1 800 7502835 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] callers in queue passed to agents who accept only one call at a time
calllimit in sip.conf and you are done Vieri escribió: I have a queue I configured as strict and a cron script I use to QueueAdd and QueueRemove agents according to my company's requirements. Usually I have 2 or 3 agents at a time and the ring strategy is ringall. These agents use non-open-source Windows softphones that do not let you configure it so that if they're on the phone, a second call will be rejected (agent busy). Instead, it's as if they had call waiting and incoming calls keep popping up while they're conversating with the first caller and they would like to avoid this. I guess the easiest solution would be to find an open-source or free softphone that can be configured to accept only one call at a time (currently using SJphone). Another solution would be if I could tell the Queue() application that if an agent is InUse then don't pass the call. Still another yet more delicate solution would be to have a custom script receive manager events related to the queue which in turn replies with an agi command. For example, whenever an agent answers a call I think that an event such as QueueMemberStatus can be triggered (although I don't know how). If the custom script could receive this event in realtime then it would run an agi command such as QueueRemove(busyagent...). When the agent is free again I suppose the same event is triggered and the custom script can QueueAdd(freeagent...). Could anyone please give me some pointers on this? Thanks! Vieri Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users smime.p7s Description: S/MIME Cryptographic Signature ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
