Re: [asterisk-users] change channel variable to a user chosen value during a call
On Sat, 2012-09-01 at 10:05 +0200, Olle E. Johansson wrote: There is a hidden feature for SNOM phones in the SIP channel. They have a way to send a client code during the call (made for lawyers) and that will end up in the CDR. That is exactly what we needed Olle. Thanks! The use case is indeed for lawyers. Cheers, Frederic -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] change channel variable to a user chosen value during a call
31 aug 2012 kl. 09:18 skrev Frederic Van Espen frederic...@gmail.com: On Fri, 2012-08-31 at 00:11 +, Andrew White wrote: Is realtime an option for you to install? Andrew, Realtime is not an option actually. We have a whole system built up that generates configuration files. The primary goal is to let the user directly change the channel variable with his phone, while in conversation, or with a short interruption of the call. If that isn't possible, an AMI call will be just fine. I'd just like to make sure it is not possible on the phone itself first. There is a hidden feature for SNOM phones in the SIP channel. They have a way to send a client code during the call (made for lawyers) and that will end up in the CDR. /O smime.p7s Description: S/MIME cryptographic signature -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] change channel variable to a user chosen value during a call
Hi, I'm in the following usecase: A customer calls in to an asterisk box and the call is answered by an employee. During this call, the employee has to set the CDR(accountcode) for the channel from his phone. Is this possible with asterisk? What I've tried so far is to add a dynamic feature in the [applicationmap] section of features.conf which executes a Macro (I know it's not recommended according to the comment in the sample config file). Executing this macro works, but when using the Read application asterisk does not hear the DTMF digits I enter. Anyone else ran into the same situation and has any recommendations? Regards, Frederic -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] change channel variable to a user chosen value during a call
More information please - Asterisk version and are you using realtime? -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Frederic Van Espen Sent: Thursday, August 30, 2012 4:35 AM To: asterisk-users Subject: [asterisk-users] change channel variable to a user chosen value during a call Hi, I'm in the following usecase: A customer calls in to an asterisk box and the call is answered by an employee. During this call, the employee has to set the CDR(accountcode) for the channel from his phone. Is this possible with asterisk? What I've tried so far is to add a dynamic feature in the [applicationmap] section of features.conf which executes a Macro (I know it's not recommended according to the comment in the sample config file). Executing this macro works, but when using the Read application asterisk does not hear the DTMF digits I enter. Anyone else ran into the same situation and has any recommendations? Regards, Frederic -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] change channel variable to a user chosen value during a call
On Thu, 2012-08-30 at 08:23 -0500, Danny Nicholas wrote: More information please - Asterisk version and are you using realtime? Currently running asterisk 1.8.13.0 and not using realtime. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] change channel variable to a user chosen value during a call
Is realtime an option for you to install? If it is you could develop a web interface that allows you to put the customer account number in, or even integrate it into your existing customer management system. Depending on the scale of what you're doing though, this might be overkill. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Frederic Van Espen Sent: Thursday, 30 August 2012 11:42 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] change channel variable to a user chosen value during a call On Thu, 2012-08-30 at 08:23 -0500, Danny Nicholas wrote: More information please - Asterisk version and are you using realtime? Currently running asterisk 1.8.13.0 and not using realtime. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
