[asterisk-users] extensions not being detected consistently
G'afternoon everybody, I'm having a problem with consistently being able to ring our extensions from an outside line. I don't have a problem reaching the number, but during our calls to Background(msg) that I am having a problem. It seems to be an issue with timing. If I press the extension towards the end of the Background(msg) the it often works. However, in the middle of the message it will not work at all. What is also strange is that I can dial an extension any time if I call from one of our ip phones. This seems to be strictly a problem with regular phones, then the timing of dialing the extension becomes important. The fact that the ip phones always work seems to suggest that I need to look at tone detection, but after googling and searching the bowels of every conf file I could find, I haven't found any magic bullet. I should mention that the first call to Background() usually works, even for the regular phones, I think this is because it is short enough that the timing of dialing the extension is relatively easy. I don't know if it is significant or not but it seems that once a callee tries to dial an extension and it doesn't work, even the next few calls will also not work. And similarly, sometimes it works and then a few calls will go through, but then it will go back to not detecting properly again. Asterisk is running on its own box and there is nothing unusual happening with the system, or even people on other lines, that is happening. Checking the log files when I call in Asterisk tells me that either it only detects 1 of the 3 digits (usually the second or third one) or, if I dial the extension at a different point in the message, that the first digit was pressed twice e.g. '22' instead of just '2'. The inconsistency of the problem is starting to drive me bonkers as I can't accurately nail down the problem. Ideally I'd like our callees to be able to dial an extension as soon as the call to Background() is hit in the context, from any phone that calls in, not just ip phones. My setup is an installation of asterisk-now (Centos 5 with Asterisk 1.4.24) If anyone has seen a problem like this before or has even an inkling of what it might be, that would be awesome :D Thanks in advance. My dial plan: [incoming-our-number] exten => s,1,Answer exten => s,n,NoOp(incoming-our-number) exten => s,n,Background(cassandra/CustomWelcomeMessage) This line is usual fine, I think because the message is short enough that timing the dialing of the extension is less of an issue. exten => s,n,GotoIfTime(09:00-17:30,mon-fri,*,*?open) exten => s,n,Wait(0.5); exten => s,n,Background(cassandra/OfficeHours) exten => Wait(10) exten => s,n(open),NoOp(open) exten => s,n,WaitExten(0.5); exten => s,n,Set(TIMEOUT(digit)=10) exten => s,n,Set(TIMEOUT(response)=15) exten => s,n,Background(cassandra/NextRep) This is the line where I have a problem with dialing an extension. The timing is very fickle and heaps of our callees cannot get to the right extension properly. exten => s,n,WaitExten(10,m[default]) exten => s,n,Macro(dial-us) exten => s,n,Macro(hangupcall) exten => i,1,Playback(pbx-invalid) exten => i,2,Goto(s,open) exten => t,1,Macro(hangupcall) exten => #,1,Macro(hangupcall) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] extensions not being detected consistently
Extensions that are dialed within macros like the following lines could cause the type of problems as you mentioned: exten => s,n,Macro(dial-us) exten => s,n,Macro(hangupcall) This line: exten => s,n,Wait(0.5); should be changed to "exten => s,n,WaitExten(0.5);" and these lines: exten => Wait(10) exten => s,n(open),NoOp(open) are not valid. Try this: exten => s,1,Set(TIMEOUT(digit)=10) exten => s,n,Set(TIMEOUT(response)=15) exten => s,n,Background(cassandra/CustomWelcomeMessage) exten => s,n,GotoIfTime(09:00-17:30,mon-fri,*,*?open) exten => s,n,Background(cassandra/OfficeHours) exten => s,n,Background(cassandra/NextRep) exten => t,n,Macro(dial-us) exten => i,1,Playback(pbx-invalid) exten => i,2,Goto(s,open) exten => #,1,Macro(hangupcall) On Mon, Jun 1, 2009 at 1:47 PM, Terry Nathan wrote: > G'afternoon everybody, > > I'm having a problem with consistently being able to ring our extensions > from an outside line. I don't have a problem reaching the number, but > during our calls to Background(msg) that I am having a problem. It seems > to be an issue with timing. If I press the extension towards the end of > the Background(msg) the it often works. However, in the middle of the > message it will not work at all. > > What is also strange is that I can dial an extension any time if I call > from one of our ip phones. This seems to be strictly a problem with > regular phones, then the timing of dialing the extension becomes important. > > The fact that the ip phones always work seems to suggest that I need to > look at tone detection, but after googling and searching the bowels of > every conf file I could find, I haven't found any magic bullet. > I should mention that the first call to Background() usually works, even > for the regular phones, I think this is because it is short enough that > the timing of dialing the extension is relatively easy. > > I don't know if it is significant or not but it seems that once a callee > tries to dial an extension and it doesn't work, even the next few calls > will also not work. And similarly, sometimes it works and then a few > calls will go through, but then it will go back to not detecting > properly again. Asterisk is running on its own box and there is nothing > unusual happening with the system, or even people on other lines, that > is happening. > > Checking the log files when I call in Asterisk tells me that either it > only detects 1 of the 3 digits (usually the second or third one) or, if > I dial the extension at a different point in the message, that the first > digit was pressed twice e.g. '22' instead of just '2'. The inconsistency > of the problem is starting to drive me bonkers as I can't accurately > nail down the problem. > > Ideally I'd like our callees to be able to dial an extension as soon as > the call to Background() is hit in the context, from any phone that > calls in, not just ip phones. My setup is an installation of > asterisk-now (Centos 5 with Asterisk 1.4.24) > > If anyone has seen a problem like this before or has even an inkling of > what it might be, that would be awesome :D Thanks in advance. > > My dial plan: > > [incoming-our-number] > > exten => s,1,Answer > exten => s,n,NoOp(incoming-our-number) > exten => s,n,Background(cassandra/CustomWelcomeMessage) This > line is usual fine, I think because the message is short enough that > timing the dialing of the extension is less of an issue. > exten => s,n,GotoIfTime(09:00-17:30,mon-fri,*,*?open) > exten => s,n,Wait(0.5); > exten => s,n,Background(cassandra/OfficeHours) > exten => Wait(10) > exten => s,n(open),NoOp(open) > exten => s,n,WaitExten(0.5); > exten => s,n,Set(TIMEOUT(digit)=10) > exten => s,n,Set(TIMEOUT(response)=15) > exten => s,n,Background(cassandra/NextRep) > This is the line where I have a problem with dialing an > extension. The timing is very fickle and heaps of our callees cannot get > to the right extension properly. > exten => s,n,WaitExten(10,m[default]) > > exten => s,n,Macro(dial-us) > exten => s,n,Macro(hangupcall) > > exten => i,1,Playback(pbx-invalid) > exten => i,2,Goto(s,open) > exten => t,1,Macro(hangupcall) > exten => #,1,Macro(hangupcall) > > > ___ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] extensions not being detected consistently
Hi Brandon, Thanks for getting back to me about my problem, I really appreciate it (going a bit nuts with this problem) I made the changes that you suggested but I can't tell if they've made a difference or not, as the problem seems to have shifted a bit but is still inconsistent and difficult to pin point. However you did get me thinking about what to try next and that you mentioned dialing extensions in macros could be a problem was news to me. Our dialplan is a bit of a kluge so I'm going to fix it first and see if the problem goes away on its own. Either way, thanks for your help! Cheers, Terry Brandon B. wrote: > Extensions that are dialed within macros like the following lines > could cause the type of problems as you mentioned: > > exten => s,n,Macro(dial-us) > exten => s,n,Macro(hangupcall) > > This line: > > exten => s,n,Wait(0.5); > > should be changed to "exten => s,n,WaitExten(0.5);" and these lines: > > exten => Wait(10) > exten => s,n(open),NoOp(open) > > are not valid. Try this: > > exten => s,1,Set(TIMEOUT(digit)=10) > exten => s,n,Set(TIMEOUT(response)=15) > exten => s,n,Background(cassandra/CustomWelcomeMessage) > exten => s,n,GotoIfTime(09:00-17:30,mon-fri,*,*?open) > exten => s,n,Background(cassandra/OfficeHours) > exten => s,n,Background(cassandra/NextRep) > > exten => t,n,Macro(dial-us) > exten => i,1,Playback(pbx-invalid) > exten => i,2,Goto(s,open) > exten => #,1,Macro(hangupcall) > > > > > > > On Mon, Jun 1, 2009 at 1:47 PM, Terry Nathan wrote: > >> G'afternoon everybody, >> >> I'm having a problem with consistently being able to ring our extensions >> from an outside line. I don't have a problem reaching the number, but >> during our calls to Background(msg) that I am having a problem. It seems >> to be an issue with timing. If I press the extension towards the end of >> the Background(msg) the it often works. However, in the middle of the >> message it will not work at all. >> >> What is also strange is that I can dial an extension any time if I call >> from one of our ip phones. This seems to be strictly a problem with >> regular phones, then the timing of dialing the extension becomes important. >> >> The fact that the ip phones always work seems to suggest that I need to >> look at tone detection, but after googling and searching the bowels of >> every conf file I could find, I haven't found any magic bullet. >> I should mention that the first call to Background() usually works, even >> for the regular phones, I think this is because it is short enough that >> the timing of dialing the extension is relatively easy. >> >> I don't know if it is significant or not but it seems that once a callee >> tries to dial an extension and it doesn't work, even the next few calls >> will also not work. And similarly, sometimes it works and then a few >> calls will go through, but then it will go back to not detecting >> properly again. Asterisk is running on its own box and there is nothing >> unusual happening with the system, or even people on other lines, that >> is happening. >> >> Checking the log files when I call in Asterisk tells me that either it >> only detects 1 of the 3 digits (usually the second or third one) or, if >> I dial the extension at a different point in the message, that the first >> digit was pressed twice e.g. '22' instead of just '2'. The inconsistency >> of the problem is starting to drive me bonkers as I can't accurately >> nail down the problem. >> >> Ideally I'd like our callees to be able to dial an extension as soon as >> the call to Background() is hit in the context, from any phone that >> calls in, not just ip phones. My setup is an installation of >> asterisk-now (Centos 5 with Asterisk 1.4.24) >> >> If anyone has seen a problem like this before or has even an inkling of >> what it might be, that would be awesome :D Thanks in advance. >> >> My dial plan: >> >> [incoming-our-number] >> >> exten => s,1,Answer >> exten => s,n,NoOp(incoming-our-number) >> exten => s,n,Background(cassandra/CustomWelcomeMessage) This >> line is usual fine, I think because the message is short enough that >> timing the dialing of the extension is less of an issue. >> exten => s,n,GotoIfTime(09:00-17:30,mon-fri,*,*?open) >> exten => s,n,Wait(0.5); >> exten => s,n,Background(cassandra/OfficeHours) >> exten => Wait(10) >> exten => s,n(open),NoOp(open) >> exten => s,n,WaitExten(0.5); >> exten => s,n,Set(TIMEOUT(digit)=10) >> exten => s,n,Set(TIMEOUT(response)=15) >> exten => s,n,Background(cassandra/NextRep) >> This is the line where I have a problem with dialing an >> extension. The timing is very fickle and heaps of our callees cannot get >> to the right extension properly. >> exten => s,n,WaitExten(10,m[default]) >> >> exten => s,n,Macro(dial-us) >> exten => s,n,Macro(hangupcall) >> >> exten => i,1,Playback(pbx-invalid) >> exten => i,2,Goto(s,open) >> exten => t,1,Macro(hangupcall) >> exten => #,1,Macro(hangupcall) >> >> >> ___
Re: [asterisk-users] extensions not being detected consistently
If you are using an analog card (dahdi or zaptel driver) - have you tried, in [chan_dahdi.conf | zapata.conf]: relaxdtmf=yes I had similar symptoms as the paragraph below, but it was only for a small handful of specific callers and not repeatable on demand. relaxdtmf made a significant improvement to the rate of DTMF false positive/negatives. - Original Message - > >>> Checking the log files when I call in Asterisk tells me that either it >>> only detects 1 of the 3 digits (usually the second or third one) or, if >>> I dial the extension at a different point in the message, that the first >>> digit was pressed twice e.g. '22' instead of just '2'. The inconsistency >>> of the problem is starting to drive me bonkers as I can't accurately >>> nail down the problem. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] extensions not being detected consistently
On Mon, Jun 01, 2009 at 12:47:22PM -0700, Terry Nathan wrote: > G'afternoon everybody, > > I'm having a problem with consistently being able to ring our extensions > from an outside line. I don't have a problem reaching the number, but > during our calls to Background(msg) that I am having a problem. It seems > to be an issue with timing. If I press the extension towards the end of > the Background(msg) the it often works. However, in the middle of the > message it will not work at all. > > What is also strange is that I can dial an extension any time if I call > from one of our ip phones. This seems to be strictly a problem with > regular phones, then the timing of dialing the extension becomes important. > > The fact that the ip phones always work seems to suggest that I need to > look at tone detection, but after googling and searching the bowels of > every conf file I could find, I haven't found any magic bullet. > I should mention that the first call to Background() usually works, even > for the regular phones, I think this is because it is short enough that > the timing of dialing the extension is relatively easy. Do you have any sort of hardware DTMF detection on that channel? I assume not. But if you do, there are other tests to do. Does Asterisk get proper DTMF tones? The way to check that is to record them with dahdi_monitor . Note that the first misdetected digit is the one that matters. If you got the number '1123' instead of '123' and you have no number that begins with '11', Asterisk may give a busy tone after the '11'. > > I don't know if it is significant or not but it seems that once a callee > tries to dial an extension and it doesn't work, even the next few calls > will also not work. And similarly, sometimes it works and then a few > calls will go through, but then it will go back to not detecting > properly again. Asterisk is running on its own box and there is nothing > unusual happening with the system, or even people on other lines, that > is happening. > > Checking the log files when I call in Asterisk tells me that either it > only detects 1 of the 3 digits (usually the second or third one) or, if > I dial the extension at a different point in the message, that the first > digit was pressed twice e.g. '22' instead of just '2'. The inconsistency > of the problem is starting to drive me bonkers as I can't accurately > nail down the problem. -- Tzafrir Cohen icq#16849755 jabber:tzafrir.co...@xorcom.com +972-50-7952406 mailto:tzafrir.co...@xorcom.com http://www.xorcom.com iax:gu...@local.xorcom.com/tzafrir ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
