Re: [asterisk-users] trouble recording calls

2007-04-10 Thread ahester 
anyone, anyone?


ahester wrote:
 Hi all,

 I am having the following trouble with recording calls:
 When calls come into the support line did number, the call starts to
 record on the first queue, but appears to hang up when the call actually
 connects to the engineer (ie I see got hangup request on the cli and
 then mixmonitor ends.)  I am guessing this has to do with the announce
 file that is played to the engineer before the call is connected.  It
 seems that if the call rolls to the next queue because of timeout,
 asterisk doesn't even try to record it. (I don't see any mixmonitor on
 the cli for the next queue). 

 I would appreciate any help with this.  I have to have all calls
 recorded and I have to do announcements so that the callee knows how to
 answer the phone.

 Thanks,
 Andy


 The configs are as below:

 From extensions.conf:

 #after various menu stuff, send to support
 exten = 214xxx,13,SetGlobalVar(ORIGIN=support)
 exten = 214xxx,14,Queue(support1|tr|||10)
 exten = 214xxx,15,Queue(support2|tr|||)

 #dial command for sip extensions that are in the queues
 exten =
 _72XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav)
 exten = _72XXX,2,Dial(SIP/${EXTEN})
 exten =
 _73XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav)
 exten = _73XXX,2,Dial(SIP/${EXTEN})


 queues from queues.conf:

 [support1]
 ; Support call queue
 announce = 16
 strategy = rrmemory
 timeout = 15
 retry = none
 wrapuptime=15
 announce-frequency = 0
 joinempty = no
 leavewhenempty = yes
 member = Agent/2008
 member = Agent/2009
 member = Agent/2014
 member = Agent/2015
 member = Agent/2017
 member = Agent/2018
 member = Agent/2019
 member = Agent/3520
 member = Agent/3521
 member = Agent/3522
 member = Agent/3524
 member = Agent/3529

 [support2]
 ; Support2 call queue
 announce = 16
 strategy = ringall
 announce-frequency = 0
 ; Added below for testing because the second queue was not even trying
 to record
 ; according to the asterisk console (still doesn't)
 Set(MONITOR_FILENAME=support/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav)
 monitor-format = wav
 monitor-join = yes
 joinempty = yes
 member = SIP/72008
 member = SIP/72009


  

   


-- 
Andy Hester
Network Engineer
Architel

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Re: [asterisk-users] trouble recording calls

2007-04-10 Thread BJ Weschke 

On 4/9/07, ahester [EMAIL PROTECTED] wrote:

Hi all,

I am having the following trouble with recording calls:
When calls come into the support line did number, the call starts to
record on the first queue, but appears to hang up when the call actually
connects to the engineer (ie I see got hangup request on the cli and
then mixmonitor ends.)  I am guessing this has to do with the announce
file that is played to the engineer before the call is connected.  It
seems that if the call rolls to the next queue because of timeout,
asterisk doesn't even try to record it. (I don't see any mixmonitor on
the cli for the next queue).

I would appreciate any help with this.  I have to have all calls
recorded and I have to do announcements so that the callee knows how to
answer the phone.

Thanks,
Andy


The configs are as below:

From extensions.conf:

#after various menu stuff, send to support
exten = 214xxx,13,SetGlobalVar(ORIGIN=support)
exten = 214xxx,14,Queue(support1|tr|||10)
exten = 214xxx,15,Queue(support2|tr|||)

#dial command for sip extensions that are in the queues
exten =
_72XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav)
exten = _72XXX,2,Dial(SIP/${EXTEN})
exten =
_73XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav)
exten = _73XXX,2,Dial(SIP/${EXTEN})


queues from queues.conf:

[support1]
; Support call queue
announce = 16
strategy = rrmemory
timeout = 15
retry = none
wrapuptime=15
announce-frequency = 0
joinempty = no
leavewhenempty = yes
member = Agent/2008
member = Agent/2009
member = Agent/2014
member = Agent/2015
member = Agent/2017
member = Agent/2018
member = Agent/2019
member = Agent/3520
member = Agent/3521
member = Agent/3522
member = Agent/3524
member = Agent/3529

[support2]
; Support2 call queue
announce = 16
strategy = ringall
announce-frequency = 0
; Added below for testing because the second queue was not even trying
to record
; according to the asterisk console (still doesn't)
Set(MONITOR_FILENAME=support/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav)
monitor-format = wav
monitor-join = yes
joinempty = yes
member = SIP/72008
member = SIP/72009



You cannot use the MixMonitor app on its own in a callback scenario
because, as you've already discovered, MixMonitor senses the call
transition between the time the agent answers and the calls is then
bridged with the waiting caller and still stop recording.

To fix this, in the 1.4 version of app_queue, there's a
monitor-type=MixMonitor parameter which will use the MixMonitor
appropriately natively in app_queue instead of Monitor.

BJ

--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/
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[asterisk-users] trouble recording calls

2007-04-09 Thread ahester 
Hi all,

I am having the following trouble with recording calls:
When calls come into the support line did number, the call starts to
record on the first queue, but appears to hang up when the call actually
connects to the engineer (ie I see got hangup request on the cli and
then mixmonitor ends.)  I am guessing this has to do with the announce
file that is played to the engineer before the call is connected.  It
seems that if the call rolls to the next queue because of timeout,
asterisk doesn't even try to record it. (I don't see any mixmonitor on
the cli for the next queue). 

I would appreciate any help with this.  I have to have all calls
recorded and I have to do announcements so that the callee knows how to
answer the phone.

Thanks,
Andy


The configs are as below:

From extensions.conf:

#after various menu stuff, send to support
exten = 214xxx,13,SetGlobalVar(ORIGIN=support)
exten = 214xxx,14,Queue(support1|tr|||10)
exten = 214xxx,15,Queue(support2|tr|||)

#dial command for sip extensions that are in the queues
exten =
_72XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav)
exten = _72XXX,2,Dial(SIP/${EXTEN})
exten =
_73XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav)
exten = _73XXX,2,Dial(SIP/${EXTEN})


queues from queues.conf:

[support1]
; Support call queue
announce = 16
strategy = rrmemory
timeout = 15
retry = none
wrapuptime=15
announce-frequency = 0
joinempty = no
leavewhenempty = yes
member = Agent/2008
member = Agent/2009
member = Agent/2014
member = Agent/2015
member = Agent/2017
member = Agent/2018
member = Agent/2019
member = Agent/3520
member = Agent/3521
member = Agent/3522
member = Agent/3524
member = Agent/3529

[support2]
; Support2 call queue
announce = 16
strategy = ringall
announce-frequency = 0
; Added below for testing because the second queue was not even trying
to record
; according to the asterisk console (still doesn't)
Set(MONITOR_FILENAME=support/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav)
monitor-format = wav
monitor-join = yes
joinempty = yes
member = SIP/72008
member = SIP/72009


 

-- 
Andy Hester
Network Engineer
Architel

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