[asterisk-users] wrapuptime?
Hi! Trying to understand how wrapuptime is working... I have written a small php script that let agents log in/out off a queue. That part is working as a clock but wrapuptime is not doing what I expect. Input Interiör - Queue Manager 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s Members: SIP/0317998971 with penalty 2 (dynamic) (Not in use) has taken no calls yet SIP/0317998975 with penalty 2 (dynamic) (Not in use) has taken no calls yet SIP/0317998972 with penalty 1 (dynamic) (Not in use) has taken 8 calls (last was 2 secs ago) No Callers SIP/0317998972 did hang up 8 seconds ago, but if someone calls the queue at this moment, the call will start ringing on SIP/0317998972 again. I thought the wrapuptime should cause the call to go to one of the other agents. Did I miss anything in the configs or is it that we have different penalties or...? cat queues.conf [general] ; autofill=yes keepstats=yes ; ; [0317998989] retry=5 strategy=rrmemory timeout=20 wrapuptime=120 cat agents.conf [general] ; persistentagents=yes ; ; [agents] ; agent = 0317998971,1234,Stefan Andersson agent = 0317998972,1234,Kerem Tubluk agent = 0317998975,1234,Magnus Benngard agent = 0317998976,1234,Jimmy Beckman ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] wrapuptime?
As it is done today, the wrap-up time is not terribly useful in Asterisk, as it is fixed-length. If you need to implement it in a real-life scenario, it would be better to pause the agent when the call is through and have him unpause manually when he's done the wrap-up; this way you get a measurable metric as well. Just my two eurocents, l. 2009/12/18 Magnus Benngård magnu...@inputinterior.se Hi! Trying to understand how wrapuptime is working... I have written a small php script that let agents log in/out off a queue. That part is working as a clock but wrapuptime is not doing what I expect. Input Interiör - Queue Manager 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s Members: SIP/0317998971 with penalty 2 (dynamic) (Not in use) has taken no calls yet SIP/0317998975 with penalty 2 (dynamic) (Not in use) has taken no calls yet SIP/0317998972 with penalty 1 (dynamic) (Not in use) has taken 8 calls (last was 2 secs ago) No Callers SIP/0317998972 did hang up 8 seconds ago, but if someone calls the queue at this moment, the call will start ringing on SIP/0317998972 again. I thought the wrapuptime should cause the call to go to one of the other agents. Did I miss anything in the configs or is it that we have different penalties or...? -- Loway - home of QueueMetrics - http://queuemetrics.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] wrapuptime + agents.conf
voip technocrat [EMAIL PROTECTED] wrote: my aim is every call needs have wrapuptime of 5000 ms but when ever a call comes its directly connecting not wating any more. your views will be highly regarded with regards I'm using AddQueueMember.. for me, wrapuptime only seems to work from the beginning of the call, not the end. However, I'm defining wrapuptime in queues.conf, not agents.conf, since my agents are dynamic. I know in agents.conf it says that wrapuptime is in MS, but from what I can tell, if you define it in queues.conf, it's seconds. If the call exceeds the length of the wrapuptime value, there is no wrapuptime. So if you set it to 120, and the call only lasts a minute, the next caller will wait another minute before being connected. Likewise, if you set it to 120, and the call runs 135 seconds, there's no wrapuptime. I'd say that's probably a bug.. At this point it's strictly an annoyance, but I'd love to hear suggestions from the list. --Sean -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- sean a. newton [EMAIL PROTECTED] louisville, ky, usa http://wewt.net Another day, another convertible and another hotel full of cops.-- Hunter S. Thompson -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] wrapuptime + agents.conf
hello list, i have problem when i am useing wrapuptime with agents.conf my agents.conf looks like this [agents] autologoff=15 musiconhold = default wrapuptime=5 group=1 agent = 1001,4321,Mark Spencer recordagentcalls=yes my aim is every call needs have wrapuptime of 5000 ms but when ever a call comes its directly connecting not wating any more. your views will be highly regarded with regards Yahoo! India Matrimony: Find your life partner online Go to: http://yahoo.shaadi.com/india-matrimony ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
