Re: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread JD Austin

Andre Normandin wrote:
Hello,
About 4PM EDT I noticed that my broadvoice service cannot register..
Anyone else having problems with their broadvoice service?
FYI: I connect to the 147.135.20.128 (nyc) proxy... 

Thanks,
 - Andre
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I'm down too.
BROADVOICE do you watch this list?
This is twice in seven days that you've had an outage.
JD
--
JD Austin
Twin Geckos Technology Services LLC
email: [EMAIL PROTECTED]
http://www.twingeckos.com
phone/fax: 480.422.1250 

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Re: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread JD Austin



I'm down too.
BROADVOICE do you watch this list?
This is twice in seven days that you've had an outage.
JD
My connection is back up.  Maybe they DO read this list :)
--
JD Austin
Twin Geckos Technology Services LLC
email: [EMAIL PROTECTED]
http://www.twingeckos.com
phone/fax: 480.422.1250 

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Re: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread trixter http://www.0xdecafbad.com
Its like they are rebooting their sip proxies, my sip connection has
been up/down all day, when it starts to come back it returns a 404 and
then finally registers.  I think this is related to the upgrades they
have been doing for about a week now, which I also believe are related
to the FCC ruling that VoIP providers in the US who connect to the PSTN
provide CALEA (wiretap) support or be fined.


On Mon, 2005-05-02 at 16:00 -0700, JD Austin wrote:
> 
> Andre Normandin wrote:
> 
> >Hello,
> >
> >About 4PM EDT I noticed that my broadvoice service cannot register..
> >
> >Anyone else having problems with their broadvoice service?
> >
> >FYI: I connect to the 147.135.20.128 (nyc) proxy... 
> >
> >Thanks,
> >  - Andre

> I'm down too.
> 
> BROADVOICE do you watch this list?
> This is twice in seven days that you've had an outage.
> 
> JD
> 
-- 
Trixter http://www.0xdecafbad.com
UK +44 870 340 4605   Germany +49 801 777 555 3402
US +1 360 207 0479 or +1 516 687 5200
FreeWorldDialup: 635378


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RE: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread Chris Coulthurst
Probably a coincidence, but Teliax has been very choppy audio today.
Most of my callers from 1 to 4 pm were Mr. Roboto.  Please let it NOT be
a trend...

Chris Coulthurst
[EMAIL PROTECTED]
 

|-Original Message-
|From: [EMAIL PROTECTED] [mailto:asterisk-users-
|[EMAIL PROTECTED] On Behalf Of Jerry Geis
|Sent: Monday, May 02, 2005 5:18 PM
|To: asterisk-users@lists.digium.com
|Subject: [Asterisk-Users] Anyone else having Broadvoice issues today?
|
|yes
|
|from sometime after 4 to around 5:30 pm.
|
|jerry
|
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Re: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread Joseph Gutowski
I haven't lost my registration, but calls from Verizon, Nextel, and
Sprint cell phones to my BV number (which worked in the past) are now
getting a "This call cannot be completed as dialed, please check the
number and try again" message.

Calls from landlines seem to work fine, and my Rogers phone which is
currently roaming on Cingular connects fine.

Normally I would think that it was a routing issue (like people had
with certain exchanges and Cingular in the past), but between three
carriers from phones that have used this number daily for the past 2
months or so?

Anyone else have this happen? I called BV support and they said "they
must be dialing the number wrong" and didn't want to do anything even
after I explained how that is not the case.
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RE: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread Brian Watters
BroadVoice is once again having issues .. There tech support is also
reporting issues with no ETR so they don't even know what's wrong .. Inbound
calls are hit and miss ... Outbound calls are DOA.

BRW
 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Joseph
Gutowski
Sent: Monday, May 02, 2005 7:28 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Anyone else having Broadvoice issues today?

I haven't lost my registration, but calls from Verizon, Nextel, and Sprint
cell phones to my BV number (which worked in the past) are now getting a
"This call cannot be completed as dialed, please check the number and try
again" message.

Calls from landlines seem to work fine, and my Rogers phone which is
currently roaming on Cingular connects fine.

Normally I would think that it was a routing issue (like people had with
certain exchanges and Cingular in the past), but between three carriers from
phones that have used this number daily for the past 2 months or so?

Anyone else have this happen? I called BV support and they said "they must
be dialing the number wrong" and didn't want to do anything even after I
explained how that is not the case.
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RE: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread Andre Normandin
Mine seemed to have come back somewhere between 5:30 and 6...

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Jerry Geis
Sent: Monday, May 02, 2005 8:18 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Anyone else having Broadvoice issues today?


yes

from sometime after 4 to around 5:30 pm.

jerry

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Re: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread Mark Musone
Don't say that! i just moved from broadvoice to teliax!!!



On 5/2/05, Andre Normandin <[EMAIL PROTECTED]> wrote:
> Mine seemed to have come back somewhere between 5:30 and 6...
> 
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] Behalf Of Jerry Geis
> Sent: Monday, May 02, 2005 8:18 PM
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] Anyone else having Broadvoice issues today?
> 
> yes
> 
> from sometime after 4 to around 5:30 pm.
> 
> jerry
> 
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Re: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread Luki
Must be number dependent -- out of 12 numbers on one server, 2 regs
failed (404 not found) for about 15 minutes around 4:30pm PST, but are
fine since. Other numbers remained unaffected and work find incoming
and outgoing... BTW, all numbers have the same area code and exchange.
Interesting...

--Luki
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RE: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread Derek Whitten
Boy.. with all this discussion about broadvoice lately, makes me
appreciate my nufone account..   

:-)



On Mon, 2005-05-02 at 19:46, Andre Normandin wrote:
> Mine seemed to have come back somewhere between 5:30 and 6...
> 
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] Behalf Of Jerry Geis
> Sent: Monday, May 02, 2005 8:18 PM
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] Anyone else having Broadvoice issues today?
> 
> 
> yes
> 
> from sometime after 4 to around 5:30 pm.
> 
> jerry
> 
> ___
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> http://lists.digium.com/mailman/listinfo/asterisk-users
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-- 
Derek Whitten <[EMAIL PROTECTED]>
kFuQ Productions


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RE: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread Chris Coulthurst
I've only had teliax for about 2 weeks or so, and was impressed at
first, but their complete LACK of customer support is truly sad.  I
think it's a one-man operation and he has a second job or something.
Never a callback until a threatening email, and maybe a few hours in the
morning is all Ive seen someone on the 'java chat' tech window.  I'm
already looking for a replacement.  

(I wonder how broadvoice is? LOL)


Chris Coulthurst
[EMAIL PROTECTED]
 

|-Original Message-
|From: [EMAIL PROTECTED] [mailto:asterisk-users-
|[EMAIL PROTECTED] On Behalf Of Mark Musone
|Sent: Monday, May 02, 2005 8:12 PM
|To: Asterisk Users Mailing List - Non-Commercial Discussion
|Subject: Re: [Asterisk-Users] Anyone else having Broadvoice issues
today?
|
|Don't say that! i just moved from broadvoice to teliax!!!
|
|
|
|On 5/2/05, Andre Normandin <[EMAIL PROTECTED]> wrote:
|> Mine seemed to have come back somewhere between 5:30 and 6...
|>
|> -Original Message-
|> From: [EMAIL PROTECTED]
|> [mailto:[EMAIL PROTECTED] Behalf Of Jerry
Geis
|> Sent: Monday, May 02, 2005 8:18 PM
|> To: asterisk-users@lists.digium.com
|> Subject: [Asterisk-Users] Anyone else having Broadvoice issues today?
|>
|> yes
|>
|> from sometime after 4 to around 5:30 pm.
|>
|> jerry
|>
|> ___
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|> Asterisk-Users@lists.digium.com
|> http://lists.digium.com/mailman/listinfo/asterisk-users
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|>   http://lists.digium.com/mailman/listinfo/asterisk-users
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Re: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread Luki
> I wonder how broadvoice is? LOL
Quite frankly, they still are on my personal "recommended" list. Last
week's downtime (those few hours when nothing worked, remember?) was
the first outage this year for me. And yes, I'm using those accounts
actively, each has easily 10-15 calls a day. I don't call today an
outage since 10 out of 12 numbers worked for me, and those two only
has issues for 15 minutes. Stuff happens; I guess they are
implementing the required wire-tapping and/or 911 stuff... or
whatever.

--Luki
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Re: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread trixter http://www.0xdecafbad.com
On Mon, 2005-05-02 at 21:39 -0700, Luki wrote:
> has issues for 15 minutes. Stuff happens; I guess they are
> implementing the required wire-tapping and/or 911 stuff... or
> whatever.

I think its fair to say they are doing something :)

I also have few problems with them in general, just stuff happened
recently, and while for some things, temporary outages arent that big of
a deal, for many telephone stuff is more critical to their business or
whatever.  VoIP in general is new, and the legislation for US based (or
those that operate there) companies is changing which is going to force
them to make infrastructure changes.  Depending on how it was originally
set up it depends on how severe that is.  

I am curious though about a companies competence when they have a
production system and it takes a week of multiple outages to chnage
something.  You would think any professional company would have a test
and development network seperate from the production one where they can
*anounce* and schedule downtime for infrastructure changes.  

All in all though my only complaint with broadvoice is that their tech
support knows very little on average even about broadvoice specific
things, like their rate plans and what is actually included with each
package (ie which exchanges are within which subpackage for a given
country).  To bil this information has to exist somewhere, you would
think that on a corporate level they would make this information more
available like vonage does, but I can live without that.


-- 
Trixter http://www.0xdecafbad.com
UK +44 870 340 4605   Germany +49 801 777 555 3402
US +1 360 207 0479 or +1 516 687 5200
FreeWorldDialup: 635378


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RE: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread Tim Connolly
No.. but...
In their defense though, Cisco sold us a million dollars in routers
taunting they could handle the load. 6 months later we were trading them in
for Junipers because they were only able to handle the load as long as it
was low in packet per second count. Sometime they just don't have a way to
real world test this stuff without throwing it into the wind to see if it
flies.
I do have two big complaints about Broadvoice. I keep getting billed
for calls that they claim are free calls on their website. I even
implemented their suggested dial plan for Asterisk. Second complaint is that
I can only register with one proxy at a time. Why shouldn't I be able to
register with all three? 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of trixter
http://www.0xdecafbad.com
Sent: Monday, May 02, 2005 11:59 PM
To: Luki; Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Anyone else having Broadvoice issues today?

On Mon, 2005-05-02 at 21:39 -0700, Luki wrote:
> has issues for 15 minutes. Stuff happens; I guess they are
> implementing the required wire-tapping and/or 911 stuff... or
> whatever.

I think its fair to say they are doing something :)

I also have few problems with them in general, just stuff happened
recently, and while for some things, temporary outages arent that big of
a deal, for many telephone stuff is more critical to their business or
whatever.  VoIP in general is new, and the legislation for US based (or
those that operate there) companies is changing which is going to force
them to make infrastructure changes.  Depending on how it was originally
set up it depends on how severe that is.  

I am curious though about a companies competence when they have a
production system and it takes a week of multiple outages to chnage
something.  You would think any professional company would have a test
and development network seperate from the production one where they can
*anounce* and schedule downtime for infrastructure changes.  

All in all though my only complaint with broadvoice is that their tech
support knows very little on average even about broadvoice specific
things, like their rate plans and what is actually included with each
package (ie which exchanges are within which subpackage for a given
country).  To bil this information has to exist somewhere, you would
think that on a corporate level they would make this information more
available like vonage does, but I can live without that.


-- 
Trixter http://www.0xdecafbad.com
UK +44 870 340 4605   Germany +49 801 777 555 3402
US +1 360 207 0479 or +1 516 687 5200
FreeWorldDialup: 635378

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RE: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread trixter http://www.0xdecafbad.com
On Tue, 2005-05-03 at 00:09 -0500, Tim Connolly wrote:
> No.. but...
>   In their defense though, Cisco sold us a million dollars in routers
> taunting they could handle the load. 6 months later we were trading them in
> for Junipers because they were only able to handle the load as long as it
> was low in packet per second count. Sometime they just don't have a way to
> real world test this stuff without throwing it into the wind to see if it
> flies.

Yes, I can see that, I dont know if that is the case or if its
configuration changes.  Either way they should anounce that they are
upgrading if that is what they are doing.  Given the short duration of
the outages and their frequency over time I would expect that is what
they are doing and its not failing equipment.



>   I do have two big complaints about Broadvoice. I keep getting billed
> for calls that they claim are free calls on their website. I even
> implemented their suggested dial plan for Asterisk. Second complaint is that
> I can only register with one proxy at a time. Why shouldn't I be able to
> register with all three? 
> 
dont forget about proxy.nyc.broadvoice.com which is more hidden..
proxy.lab.broadvoice.com I think its testing but who knows, broadvoice
is alledgly lowell ma based (about 1 hour outside boston) and lab is
near there based on traceroute.


-- 
Trixter http://www.0xdecafbad.com
UK +44 870 340 4605   Germany +49 801 777 555 3402
US +1 360 207 0479 or +1 516 687 5200
FreeWorldDialup: 635378


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Re: [Asterisk-Users] Anyone else having Broadvoice issues today?

2005-05-02 Thread JD
trixter http://www.0xdecafbad.com wrote:
I am curious though about a companies competence when they have a
production system and it takes a week of multiple outages to chnage
something.  You would think any professional company would have a test
and development network seperate from the production one where they can
*anounce* and schedule downtime for infrastructure changes.  

 

Those were my exact thoughts.  Had I received a warning, I might have 
been able to do something about it.. like set call forwarding to go to 
my cell phone until they worked out their kinks.  Unprofessional in my view.
A response to their email, even an auto responder noting an outage in 
some area would keep me from getting so hot under the collar. 

All in all though my only complaint with broadvoice is that their tech
support knows very little on average even about broadvoice specific
things, like their rate plans and what is actually included with each
package (ie which exchanges are within which subpackage for a given
country).  To bil this information has to exist somewhere, you would
think that on a corporate level they would make this information more
available like vonage does, but I can live without that.
 

They do have enough information for most on their web site.  The account 
portal seems put together enough.

JD
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