Re: [Asterisk-Users] Asterisk URL and Callcenter Apps
I have not seen this myself, but I assume it's doen with the sendurl and sendtext dialplan commands. The PC would need a SIP client installed that could accept text/url data, then the diaplan (or AGI script, most likely) could perform the necessary lookup, send the data to the correct PC client, and ring the handset (if it's a separate phone). - Original Message - From: "Anton Krall" <[EMAIL PROTECTED]> To: "'Asterisk Users Mailing List - Non-Commercial Discussion'" Sent: Thursday, March 03, 2005 8:39 AM Subject: [Asterisk-Users] Asterisk URL and Callcenter Apps Guys. How do those callcenter apps work with Asterisk where a call comes in and * send a URL and some screen popup up based on callerid or something or username or id and shows all the customers info? Anybody done that? What do you need to do that? If you are using ATAs or IP Phones, how do those integrate with the PC so the screen would popup? ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Asterisk URL and Callcenter Apps
This kind of application as offered by a billion people who offer VoIP so you should be able to find more general info on how it is done. Google this: site:lists.digium.com Asterisk screen pops W -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Anton Krall Sent: Wednesday, March 02, 2005 2:40 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: [Asterisk-Users] Asterisk URL and Callcenter Apps Guys. How do those callcenter apps work with Asterisk where a call comes in and * send a URL and some screen popup up based on callerid or something or username or id and shows all the customers info? Anybody done that? What do you need to do that? If you are using ATAs or IP Phones, how do those integrate with the PC so the screen would popup? ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Asterisk URL and Callcenter Apps
We use astGUIclient suite, it has this functionality. Hard or soft phones SIP, IAX or Zap http://astguiclient.sf.net MATT--- -Original Message- From: Anton Krall [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 02, 2005 4:40 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: [Asterisk-Users] Asterisk URL and Callcenter Apps Guys. How do those callcenter apps work with Asterisk where a call comes in and * send a URL and some screen popup up based on callerid or something or username or id and shows all the customers info? Anybody done that? What do you need to do that? If you are using ATAs or IP Phones, how do those integrate with the PC so the screen would popup? ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Asterisk URL and Callcenter Apps
It can be done with FOP (flash operator panel), which you can download from www.asternic.com. Also, FOP is included in AMP (Asterisk management portal) http://amp.coalescentsystems.ca/ Julian J. M. On Wed, 2 Mar 2005 15:39:32 -0600, Anton Krall <[EMAIL PROTECTED]> wrote: > How do those callcenter apps work with Asterisk where a call comes in and * > send a URL and some screen popup up based on callerid or something or > username or id and shows all the customers info? ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Asterisk URL and Callcenter Apps
Exactly my thoughts. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rod Bacon Sent: Miércoles, 02 de Marzo de 2005 04:10 p.m. To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Asterisk URL and Callcenter Apps I have not seen this myself, but I assume it's doen with the sendurl and sendtext dialplan commands. The PC would need a SIP client installed that could accept text/url data, then the diaplan (or AGI script, most likely) could perform the necessary lookup, send the data to the correct PC client, and ring the handset (if it's a separate phone). - Original Message - From: "Anton Krall" <[EMAIL PROTECTED]> To: "'Asterisk Users Mailing List - Non-Commercial Discussion'" Sent: Thursday, March 03, 2005 8:39 AM Subject: [Asterisk-Users] Asterisk URL and Callcenter Apps > Guys. > > How do those callcenter apps work with Asterisk where a call comes in and > * > send a URL and some screen popup up based on callerid or something or > username or id and shows all the customers info? > > Anybody done that? What do you need to do that? > If you are using ATAs or IP Phones, how do those integrate with the PC so > the screen would popup? > > > ___ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Asterisk URL and Callcenter Apps
XC-AST does that too, no matter what the phone used is. It lets you see a lot more of calls being handled and produces nice reports. See http://demo.xcept.it/xc-ast Bye l. In data Wed, 2 Mar 2005 17:18:24 -0500, mattf <[EMAIL PROTECTED]> ha scritto: We use astGUIclient suite, it has this functionality. Hard or soft phones SIP, IAX or Zap http://astguiclient.sf.net MATT--- -Original Message- From: Anton Krall [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 02, 2005 4:40 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: [Asterisk-Users] Asterisk URL and Callcenter Apps Guys. How do those callcenter apps work with Asterisk where a call comes in and * send a URL and some screen popup up based on callerid or something or username or id and shows all the customers info? Anybody done that? What do you need to do that? If you are using ATAs or IP Phones, how do those integrate with the PC so the screen would popup? ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Assum est, versa et manduca. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Asterisk URL and Callcenter Apps
I see that XC-AST has some nice reports but is there any section that has some screenshots or something on how it can handle popups on incoming calls that come thru sip hardphones for example and it would be integrated? Also, I see a price list on XC-AST but you can download it so, is it open source or commercial? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of lenz Sent: Jueves, 03 de Marzo de 2005 10:43 a.m. To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Asterisk URL and Callcenter Apps XC-AST does that too, no matter what the phone used is. It lets you see a lot more of calls being handled and produces nice reports. See http://demo.xcept.it/xc-ast Bye l. In data Wed, 2 Mar 2005 17:18:24 -0500, mattf <[EMAIL PROTECTED]> ha scritto: > We use astGUIclient suite, it has this functionality. Hard or soft > phones SIP, IAX or Zap http://astguiclient.sf.net > > MATT--- > > > -Original Message- > From: Anton Krall [mailto:[EMAIL PROTECTED] > Sent: Wednesday, March 02, 2005 4:40 PM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: [Asterisk-Users] Asterisk URL and Callcenter Apps > > > Guys. > > How do those callcenter apps work with Asterisk where a call comes in > and * send a URL and some screen popup up based on callerid or > something or username or id and shows all the customers info? > > Anybody done that? What do you need to do that? > If you are using ATAs or IP Phones, how do those integrate with the PC > so the screen would popup? > > > ___ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > ___ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users -- Assum est, versa et manduca. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Asterisk URL and Callcenter Apps
Hello, you should download the user manual to see exactly how URL launching works. It works in any case, no matter what telephone you are using, because you keep a browser open that launches the requested URL when the call comes in. XC-AST is not open source, but is available freely for smaller call centers / SOHOs / Asterisk hackers (using up to two Asterisk agents) and for evalutation. Thanks l. In data Thu, 3 Mar 2005 12:41:13 -0600, Anton Krall <[EMAIL PROTECTED]> ha scritto: I see that XC-AST has some nice reports but is there any section that has some screenshots or something on how it can handle popups on incoming calls that come thru sip hardphones for example and it would be integrated? Also, I see a price list on XC-AST but you can download it so, is it open source or commercial? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of lenz Sent: Jueves, 03 de Marzo de 2005 10:43 a.m. To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Asterisk URL and Callcenter Apps XC-AST does that too, no matter what the phone used is. It lets you see a lot more of calls being handled and produces nice reports. See http://demo.xcept.it/xc-ast Bye l. -- Assum est, versa et manduca. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Asterisk URL and Callcenter Apps
Nice! Ok, Ill give it a try.. But, from the last part of what you said: "agents" then it mean that somehow the software and the web browser act as a sip agent of some sort and when a call comes in, it gets dialed into the phone and the browser agent.. Something like that I guess. Ill give it a test run... Too bad its commercial though, but hey, support the companies right :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of lenz Sent: Jueves, 03 de Marzo de 2005 01:51 p.m. To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Asterisk URL and Callcenter Apps Hello, you should download the user manual to see exactly how URL launching works. It works in any case, no matter what telephone you are using, because you keep a browser open that launches the requested URL when the call comes in. XC-AST is not open source, but is available freely for smaller call centers / SOHOs / Asterisk hackers (using up to two Asterisk agents) and for evalutation. Thanks l. In data Thu, 3 Mar 2005 12:41:13 -0600, Anton Krall <[EMAIL PROTECTED]> ha scritto: > I see that XC-AST has some nice reports but is there any section that > has some screenshots or something on how it can handle popups on > incoming calls that come thru sip hardphones for example and it would > be integrated? > > Also, I see a price list on XC-AST but you can download it so, is it > open source or commercial? > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of lenz > Sent: Jueves, 03 de Marzo de 2005 10:43 a.m. > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Asterisk URL and Callcenter Apps > > > XC-AST does that too, no matter what the phone used is. It lets you > see a lot more of calls being handled and produces nice reports. > See http://demo.xcept.it/xc-ast > Bye > l. > > -- Assum est, versa et manduca. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
