RE: [Asterisk-Users] Auto Logout from queue

2006-04-25 Thread Alexander Lopez 
Use the local channel to call the agent first, and if there is no answer, log 
them out.
 
 



From: [EMAIL PROTECTED] on behalf of Kerry Garrison
Sent: Tue 4/25/2006 2:38 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [Asterisk-Users] Auto Logout from queue


i have a client that wants a function that will automatically logout an agent 
from a queue if they do not answer a call. This would prevent future calls from 
being sent to that phone if the agent forgot to logout. Any ideas?
 
Kerry Garrison
Director of Technical Services
Tech Data Pros - Orange County's Mobile IT Service Provider
(949) 502-7819 x200 - [EMAIL PROTECTED]  
http://www.techdatapros.com   
 
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RE: [Asterisk-Users] Auto Logout from queue

2006-04-25 Thread Kerry Garrison 
Yes, that is the functionality I am looking for, just not sure how exactly
to pull that off.


  _  

From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Alexander
Lopez
Sent: Tuesday, April 25, 2006 12:08 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Auto Logout from queue


Use the local channel to call the agent first, and if there is no answer,
log them out.
 
 

  _  

From: [EMAIL PROTECTED] on behalf of Kerry Garrison
Sent: Tue 4/25/2006 2:38 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [Asterisk-Users] Auto Logout from queue


i have a client that wants a function that will automatically logout an
agent from a queue if they do not answer a call. This would prevent future
calls from being sent to that phone if the agent forgot to logout. Any
ideas?
 
Kerry Garrison
Director of Technical Services
Tech Data Pros - Orange County's Mobile IT Service Provider
(949) 502-7819 x200 -  <mailto:[EMAIL PROTECTED]>
[EMAIL PROTECTED]
 <http://www.techdatapros.com/> http://www.techdatapros.com 
 

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Re: [Asterisk-Users] Auto Logout from queue

2006-04-25 Thread Alberto Sagredo 

Via dialplan maybe?

exten => xxx,1,Dial(SIP/101_Queue,20,tr)
exten =>xxx,2,RemoveQueueMember(Comercial_Queue,SIP/101_Queue,1)



Kerry Garrison escribió:

Yes, that is the functionality I am looking for, just not sure how exactly
to pull that off.


  _  


From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Alexander
Lopez
Sent: Tuesday, April 25, 2006 12:08 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Auto Logout from queue


Use the local channel to call the agent first, and if there is no answer,
log them out.
 
 

  _  


From: [EMAIL PROTECTED] on behalf of Kerry Garrison
Sent: Tue 4/25/2006 2:38 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [Asterisk-Users] Auto Logout from queue


i have a client that wants a function that will automatically logout an
agent from a queue if they do not answer a call. This would prevent future
calls from being sent to that phone if the agent forgot to logout. Any
ideas?
 
Kerry Garrison

Director of Technical Services
Tech Data Pros - Orange County's Mobile IT Service Provider
(949) 502-7819 x200 -  <mailto:[EMAIL PROTECTED]>
[EMAIL PROTECTED]
 <http://www.techdatapros.com/> http://www.techdatapros.com 
 

  



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Re: [Asterisk-Users] Auto Logout from queue

2006-04-25 Thread Christopher Mayfield 
that is a nice function
I use a cronjob to logout everyone each evening if anyone wants that script I would love to provide it. 
On 4/25/06, Alberto Sagredo <[EMAIL PROTECTED]> wrote:
Via dialplan maybe?exten => xxx,1,Dial(SIP/101_Queue,20,tr)exten =>xxx,2,RemoveQueueMember(Comercial_Queue,SIP/101_Queue,1)
Kerry Garrison escribió:> Yes, that is the functionality I am looking for, just not sure how exactly> to pull that off.>>>   _>> From: 
[EMAIL PROTECTED]> [mailto:[EMAIL PROTECTED]] On Behalf Of Alexander> Lopez> Sent: Tuesday, April 25, 2006 12:08 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion> Subject: RE: [Asterisk-Users] Auto Logout from queue>>> Use the local channel to call the agent first, and if there is no answer,
> log them out.>>>>   _>> From: [EMAIL PROTECTED] on behalf of Kerry Garrison> Sent: Tue 4/25/2006 2:38 PM
> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'> Subject: [Asterisk-Users] Auto Logout from queue>>> i have a client that wants a function that will automatically logout an
> agent from a queue if they do not answer a call. This would prevent future> calls from being sent to that phone if the agent forgot to logout. Any> ideas?>> Kerry Garrison> Director of Technical Services
> Tech Data Pros - Orange County's Mobile IT Service Provider> (949) 502-7819 x200 -  [EMAIL PROTECTED]>> 
[EMAIL PROTECTED]>  <http://www.techdatapros.com/> http://www.techdatapros.com>>>> 
>> ___> --Bandwidth and Colocation provided by Easynews.com -->> Asterisk-Users mailing list> To UNSUBSCRIBE or update options visit:
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RE: [Asterisk-Users] Auto Logout from queue

2006-05-04 Thread Kevin Savoy 
I have tried using the autologoff in the agents.conf and it sort of works. I
set it to 5 seconds to test it and it has taken anywhere from 35 to 60
seconds to actually do something at which point it does indeed log out the
agent.

I don't want to be pestering agents with test calls to see if they are
indeed there so the below scripting isn't really practical in our
environment. 

Can anyone tell me why the agents.conf file setting doesn't work as
described? If it is set to 5 it should log them off after 5 seconds or so
not 30 - 60 seconds. I don't really want the call sitting at a logged out
agents phone for anymore then 5 seconds when there are other agents out
there waiting to take that call. Any ideas? 

Thanks

_
 
Kevin Savoy
Business Unit Telecom Analyst
2218 4th Ave W
Williston, ND 58801
Ph: 701-774-4023
Fax: 701-774-2901
http://www.novo1.com
Novo 1 is a service mark of Novo 1, Inc

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Alberto
Sagredo
Sent: Tuesday, April 25, 2006 4:22 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Auto Logout from queue

Via dialplan maybe?

exten => xxx,1,Dial(SIP/101_Queue,20,tr)
exten =>xxx,2,RemoveQueueMember(Comercial_Queue,SIP/101_Queue,1)



Kerry Garrison escribió:
> Yes, that is the functionality I am looking for, just not sure how exactly
> to pull that off.
>
>
>   _  
>
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Alexander
> Lopez
> Sent: Tuesday, April 25, 2006 12:08 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: RE: [Asterisk-Users] Auto Logout from queue
>
>
> Use the local channel to call the agent first, and if there is no answer,
> log them out.
>  
>  
>
>   _  
>
> From: [EMAIL PROTECTED] on behalf of Kerry Garrison
> Sent: Tue 4/25/2006 2:38 PM
> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> Subject: [Asterisk-Users] Auto Logout from queue
>
>
> i have a client that wants a function that will automatically logout an
> agent from a queue if they do not answer a call. This would prevent future
> calls from being sent to that phone if the agent forgot to logout. Any
> ideas?
>  
> Kerry Garrison
> Director of Technical Services
> Tech Data Pros - Orange County's Mobile IT Service Provider
> (949) 502-7819 x200 -  <mailto:[EMAIL PROTECTED]>
> [EMAIL PROTECTED]
>  <http://www.techdatapros.com/> http://www.techdatapros.com 
>  
>
>   
> 
>
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>
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>http://lists.digium.com/mailman/listinfo/asterisk-users
>   

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