RE: [Asterisk-Users] Polycom 500 software?
On Mon, 8 Nov 2004, Rich Adamson wrote: > > That's not right. > > New phones come loaded with the current relevant firmware. > > Upgraded f/w is only available to/from certified resellers. > > Or look on the wiki for where it is freely available. > > The two new 500's that were purchased from a Polycom reseller > actually came with no firmware installed at all; only the > bootloader (or whatever its called). Someone on this list pointed > me to a souce for downloading the sip image, and now I've got the > phone running, but it won't register with *. > > Not sure what the registration problem is as yet, but doing a > sip debug indicates the registration failure. I double checked > the Auth UserID and Password and they appear to be correct. Seems > others on the list have had the same issue, but I've not found > any responses resolving the problem as yet. Anyone have any > suggestions? I just purchased a pair of SoundPoint IP 300's for use with Asterisk. Came with the SIP firmware loaded on it. Registered fine against Asterisk. I was able to register my phone at Polycom's website and setup an account to download firmware and manuals, but did not find the latest firmware there, only an older release. Found the firmware from a link on the Wiki. Loaded it, and it solved a couple of minor bugs. Phones work good. No major issues. However, I'm a little pissed that Polycom advertises the phones as supporting Power Over Ethernet, when in fact the phone has no POE chipset in it. You need to purchase an additional $40 cable if you want to plug it into a POE setup. -- Vice President of N2Net, a New Age Consulting Service, Inc. Company http://www.n2net.net Where everything clicks into place! KP-216-121-ST ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Polycom 500 software?
There are several models of each phone. The way it breaks down is: 2200-11X00-001 where X is either 3, 5, or 6 (300, 500, 600) is shipped with a bootrom and no firmware. 2200-11X30-001 where X is either 3, 5 or 6 is shipped with a bootrom and the SIP firmware 2200-11X40-001 where X is either 3, 5 or 6 is shipped with a bootrom and the MGCP firmware The 500 is the only model for which H.323 works and it is only available through a provider that provides a platform that Polycom has certified the H.323 firmware with. If you get a 2200-11530-001 that has SIP Polycom says it cannot be converted to MGCP. This appears to be the case in my attempts though I'm not able to 100% confirm that. On Mon, 8 Nov 2004 07:29:01 -0700, Damon Estep <[EMAIL PROTECTED]> wrote: > > > > > > -Original Message- > > From: [EMAIL PROTECTED] [mailto:asterisk-users- > > [EMAIL PROTECTED] On Behalf Of Peter Johnson > > Sent: Monday, November 08, 2004 1:02 AM > > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > > Subject: RE: [Asterisk-Users] Polycom 500 software? > > > > > > > > > > Polycom ships out two different phones , ones with H323,and one > with > > > SIP > > > > already loaded. > > > > > > > > Thank you, > > > > Steve Maroney > > > > > > Correction, the polycom IP 500 ships without h.323 or SIP > > > software (it only has a bootrom on it), and software is only > > > distributed by polycom authorized VoIP partners. I have > > > personally taken issue with this as they advertise the > > > product as H.323 and SIP compliant, yet without additional > > > software it does not even know what SIP or H.323 are. > > > > > > > That's not right. > > New phones come loaded with the current relevant firmware. > > Upgraded f/w is only available to/from certified resellers. > > Or look on the wiki for where it is freely available. > > > > Peter > > > > ___ > > Asterisk-Users mailing list > > [EMAIL PROTECTED] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > >http://lists.digium.com/mailman/listinfo/asterisk-users > > > Are you sure your statement applies to the IP 500, the two I just RMA'd > 30 days ago also did not come with any protocol application. At that > time Polycom confirmed that they do not ship that model with a protocol > application. With the IP 500 there is a difference between the firmware, > boot loader, and application. Is it possible in you experience that the > dealer or distributor loaded the firmware before shipping? > > The normal process for the IP 500 is to download the application you > want to run (h.323 - aka HMX, SIP, or MCGP) to the phone from a user > configured FTP server at boot time. > > If polycom has changed this that would be useful to know for sure. > > > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Polycom 500 software?
Rich Adamson wrote: Polycom ships out two different phones , ones with H323,and one with SIP already loaded. Thank you, Steve Maroney Correction, the polycom IP 500 ships without h.323 or SIP software (it only has a bootrom on it), and software is only distributed by polycom authorized VoIP partners. I have personally taken issue with this as they advertise the product as H.323 and SIP compliant, yet without additional software it does not even know what SIP or H.323 are. That's not right. New phones come loaded with the current relevant firmware. Upgraded f/w is only available to/from certified resellers. Or look on the wiki for where it is freely available. The two new 500's that were purchased from a Polycom reseller actually came with no firmware installed at all; only the bootloader (or whatever its called). Someone on this list pointed me to a souce for downloading the sip image, and now I've got the phone running, but it won't register with *. Not sure what the registration problem is as yet, but doing a sip debug indicates the registration failure. I double checked the Auth UserID and Password and they appear to be correct. Seems others on the list have had the same issue, but I've not found any responses resolving the problem as yet. Anyone have any suggestions? Rich Following works for me (I have a IP600) At web interface (Registration1): Display Name: Rich Adamson Address: 1234 ;your extension Auth User ID: 1234 Auth Password: 1234 Label: 1234 At sip.conf [1234] type=friend username=1234 secret=1234 Hope this helps Jorge Mendoza ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Polycom 500 software?
> -Original Message- > From: [EMAIL PROTECTED] [mailto:asterisk-users- > [EMAIL PROTECTED] On Behalf Of Peter Johnson > Sent: Monday, November 08, 2004 1:02 AM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: RE: [Asterisk-Users] Polycom 500 software? > > > > > > > Polycom ships out two different phones , ones with H323,and one with > > SIP > > > already loaded. > > > > > > Thank you, > > > Steve Maroney > > > > Correction, the polycom IP 500 ships without h.323 or SIP > > software (it only has a bootrom on it), and software is only > > distributed by polycom authorized VoIP partners. I have > > personally taken issue with this as they advertise the > > product as H.323 and SIP compliant, yet without additional > > software it does not even know what SIP or H.323 are. > > > > That's not right. > New phones come loaded with the current relevant firmware. > Upgraded f/w is only available to/from certified resellers. > Or look on the wiki for where it is freely available. > > Peter > > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users Are you sure your statement applies to the IP 500, the two I just RMA'd 30 days ago also did not come with any protocol application. At that time Polycom confirmed that they do not ship that model with a protocol application. With the IP 500 there is a difference between the firmware, boot loader, and application. Is it possible in you experience that the dealer or distributor loaded the firmware before shipping? The normal process for the IP 500 is to download the application you want to run (h.323 - aka HMX, SIP, or MCGP) to the phone from a user configured FTP server at boot time. If polycom has changed this that would be useful to know for sure. ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Polycom 500 software?
> > > Polycom ships out two different phones , ones with H323,and one with > > SIP > > > already loaded. > > > > > > Thank you, > > > Steve Maroney > > > > Correction, the polycom IP 500 ships without h.323 or SIP > > software (it only has a bootrom on it), and software is only > > distributed by polycom authorized VoIP partners. I have > > personally taken issue with this as they advertise the > > product as H.323 and SIP compliant, yet without additional > > software it does not even know what SIP or H.323 are. > > > > That's not right. > New phones come loaded with the current relevant firmware. > Upgraded f/w is only available to/from certified resellers. > Or look on the wiki for where it is freely available. The two new 500's that were purchased from a Polycom reseller actually came with no firmware installed at all; only the bootloader (or whatever its called). Someone on this list pointed me to a souce for downloading the sip image, and now I've got the phone running, but it won't register with *. Not sure what the registration problem is as yet, but doing a sip debug indicates the registration failure. I double checked the Auth UserID and Password and they appear to be correct. Seems others on the list have had the same issue, but I've not found any responses resolving the problem as yet. Anyone have any suggestions? Rich ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Polycom 500 software?
> > > > Polycom ships out two different phones , ones with H323,and one with > SIP > > already loaded. > > > > Thank you, > > Steve Maroney > > Correction, the polycom IP 500 ships without h.323 or SIP > software (it only has a bootrom on it), and software is only > distributed by polycom authorized VoIP partners. I have > personally taken issue with this as they advertise the > product as H.323 and SIP compliant, yet without additional > software it does not even know what SIP or H.323 are. > That's not right. New phones come loaded with the current relevant firmware. Upgraded f/w is only available to/from certified resellers. Or look on the wiki for where it is freely available. Peter ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Polycom 500 software?
> > On Sat, 6 Nov 2004, Rich Adamson wrote: > > > Just unboxed two brand new SoundPoint IP 500 phones. There was no > software > > shipped with the units. Is the basic sip software (v1.3.1?) available > > from somewhere this weekend? > > > > Tried digging around the Polycom site including registering the product, > > etc, however there doesn't appear to be any way to download the software > > necessary to even get the phone operational. Thoughts anyone? > > > > Rich > > > > Polycom ships out two different phones , ones with H323,and one with SIP > already loaded. > > Thank you, > Steve Maroney Correction, the polycom IP 500 ships without h.323 or SIP software (it only has a bootrom on it), and software is only distributed by polycom authorized VoIP partners. I have personally taken issue with this as they advertise the product as H.323 and SIP compliant, yet without additional software it does not even know what SIP or H.323 are. The bootrom looks to an FTP server at startup to download the application you want to run, HMX (h.323) or SIP, or MCGP Polycom's official position is that they will not support their products with * (last I checked). I have been burned by polycom before; we used the IP 400 with the Altigen PBX. After a year or so Polycom released a firmware update the introduced many annoying bugs to the phone when used with Altigen and the real killer is there was no way to downgrade the firmware after you upgrade. http://www.polycom.com/products_services/1,,pw-6893,FF.html a quote from polycom website; "NOTE: At this time, end-user customers can not download software. Please work directly with the Polycom Certified VoIP Reseller you purchased the products from to obtain the appropriate software." Unless you are really in love with polycom you might want to check out some of the many other SIP phones on the market. Maybe someday they will see the value in providing more end user support. ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Polycom 500 software?
Polycom ships out two different phones , ones with H323,and one with SIP already loaded. Thank you, Steve Maroney On Sat, 6 Nov 2004, Rich Adamson wrote: > Just unboxed two brand new SoundPoint IP 500 phones. There was no software > shipped with the units. Is the basic sip software (v1.3.1?) available > from somewhere this weekend? > > Tried digging around the Polycom site including registering the product, > etc, however there doesn't appear to be any way to download the software > necessary to even get the phone operational. Thoughts anyone? > > Rich > > > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Polycom 500 software?
http://www.voip-info.org/tiki-index.php?page=Polycom%20Phones -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rich Adamson Sent: zaterdag 6 november 2004 19:48 To: Asterisk-a-users-list Subject: [Asterisk-Users] Polycom 500 software? Just unboxed two brand new SoundPoint IP 500 phones. There was no software shipped with the units. Is the basic sip software (v1.3.1?) available from somewhere this weekend? Tried digging around the Polycom site including registering the product, etc, however there doesn't appear to be any way to download the software necessary to even get the phone operational. Thoughts anyone? Rich ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users DISCLAIMER: The content of this e-mail message does not constitute a commitment of DKMA bvba This e-mail and any attachments thereto may contain information which is confidential and/or protected by intellectual property rights and are intended for the intended recipient only. Any use of the information contained herein ( including, but not limited to, total or partial reproduction, communication or distribution in any form ) by persons other than the designated recipient(s) is prohibited.If an addressing or transmission error has misdirected this e-mail, please notify the author, either by telephone or by e-mail and delete the material from any computer. ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
