RE: [Asterisk-Users] central voicemail with remote offices
Thanks for the email William. I guess the main challenge is to setup the system in a way that's manageable. I didn't really understand your voicemail notification idea. So when vmail is left at the central server, you have the server call the remote office extension and leave a vmail there that they have a message on the central server? You know what would be grand, extending the IAX protocol to allow remote voicemail checks. For example (maybe we can already do this), assigning a zap channel a mailbox like: Mailbox=centraloffice/[EMAIL PROTECTED] So it builds on the virtual domains that are already part of the system but allows the check to be performed on another asterisk box. For that matter it would be even better to do the following in an extensions file: Exten = 700, 1, VoicemailMain(,centraloffice) Exten = 1234, 1, Dial(Zap/1,15,t) Exten = 1234, 2, Voicemail([EMAIL PROTECTED],centraloffice) Exten = ... Again where centraloffice is identified in the IAX config file. To me this would allow a separate box to handle all the voicemail calls. Internally I suppose that would require a transfer to the centralserver and possibly back again. Maybe someone that has worked closely with the vmail code can comment? -Original Message- From: William Suffill [mailto:[EMAIL PROTECTED] Sent: Monday, February 09, 2004 9:02 AM To: Darren Martz Subject: RE: [Asterisk-Users] central voicemail with remote offices Darren, I don't think it's crazy just very involved. I need to write the same idea into my dial plan since it's moving to a central office tomorrow. I would be curious to how your dialplan comes out but here's my thoughts on the issue In your dial extensions set the dial timeout to 20 then fwd it to an extension on the central server using IAX2 that will put it into voice mail. As far as the voice mail situation i'd keep it so all client calls are fwded by iax2 to the central voicemail system. Once a msg it left you can use a call file to ring user in office X to notify them. If they don't answer the central office callback that is set to VM running in that office. That way when they return they can check their msgs and see they have a notification that someone left them voicemail in the master office. Same concept I have to approach as well since I'm a admin for a Webhost as well as a freelancer. I'm not going to be living on site so VOIP is my only link to the office incoming phone lines at the office etc. Anything further feel free to contact me off the least at [EMAIL PROTECTED] I tend to neglect my other account due to the sheer mailing list volume Hope that helps, William On Mon, 2004-02-09 at 11:22, Darren Martz wrote: Is this a crazy idea? I thought this would be ideal for a failover plan. Anyone with experience on this? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darren Martz Sent: Saturday, February 07, 2004 1:32 PM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] central voicemail with remote offices I'm having trouble figuring this dialplan out. I have a central asterisk box that has voicemail and the auto attendant for incoming calls. Things get complex when I add three remote offices connected only through the Internet. The locals seem easy enough to handle. Redirecting through _2[0-2]N to another office makes sense. Where I'm having trouble is supporting a central voicemail system. If headoffice is where I want all the voicemail to reside, and an outside caller attempts a local. The voicemail statement is easy, its on the same server. But when someone from office-a calls someone in office-b, unless the call is routed through headoffice I can't see an easy way of redirecting for voicemail. Or if someone in office-a calls someone in the same office, how can I redirect the voicemail back to headoffice? And to further the madness, if my phone is in office-a, is there a way to know I have voicemail waiting for me at headoffice? I would like to do this because I expect the remote offices to have the occasional Internet connectivity troubles, but I don't expect our customers to care. They will still call the headoffice and attempt to contact local 1234. Perhaps I'm looking at this problem the wrong way. Has anyone been faced with a similar situation??? ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http
RE: [Asterisk-Users] central voicemail with remote offices
Darren,
To achieve voicemail on a central location I did the follow.
In a context I call
exten = _[1-5]XX,1,Macro(stdexten,${EXTEN})
So extensions 100-500 are all routed thru a macro unless previously
defined
macro-stdexten contains:
[macro-stdexten]
exten = s,1,DBget(caller=EXTEN/${ARG1})
exten = s,2,DBget(dnd=DND/${ARG1})
exten = s,3,Voicemail(u${ARG1})
exten = s,4,Hangup
exten = s,102,Macro(invalid)
exten = s,103,Dial(${caller},30,Tti)
exten = s,104,Voicemail(b${ARG1})
exten = s,105,Hangup
In words this is how it works:
User Dials 222
Check Database Family EXTEN Key 222 For an entry
If found store result in caller
Else invalid extension
Assuming the extension is still Valid
It checks the DB again for Family DND Key 222
If that is set it goes straight to voicemail unavailable
otherwise tries to dial Caller
If caller doesn't answer goes to voicemail on central server
Hangs Up
I just used the asterisk DB to pull this off
Some example entries are below
/DND/101 : YES
/EXTEN/10 : SIP/10
/EXTEN/101 : IAX2/wsuff
/EXTEN/500 : IAX2/wsuff
If my iax2 client dials the voicemail extensions on the central server
they can retrieve their messages as well. If you are using Asterisk
servers in the remote offices you could set extensions on the central
server to IAX2/remoteofficea/directuserextension
You could even set an extension on each office pbx to connect to the
office and interface w/ the voicemail
If you need any specific help feel free to contact me off the list.
On Tue, 2004-02-10 at 14:36, Darren Martz wrote:
Thanks for the email William.
I guess the main challenge is to setup the system in a way that's
manageable. I didn't really understand your voicemail notification idea. So
when vmail is left at the central server, you have the server call the
remote office extension and leave a vmail there that they have a message on
the central server?
You know what would be grand, extending the IAX protocol to allow remote
voicemail checks. For example (maybe we can already do this), assigning a
zap channel a mailbox like:
Mailbox=centraloffice/[EMAIL PROTECTED]
So it builds on the virtual domains that are already part of the system but
allows the check to be performed on another asterisk box. For that matter it
would be even better to do the following in an extensions file:
Exten = 700, 1, VoicemailMain(,centraloffice)
Exten = 1234, 1, Dial(Zap/1,15,t)
Exten = 1234, 2, Voicemail([EMAIL PROTECTED],centraloffice)
Exten = ...
Again where centraloffice is identified in the IAX config file. To me this
would allow a separate box to handle all the voicemail calls.
Internally I suppose that would require a transfer to the centralserver and
possibly back again. Maybe someone that has worked closely with the vmail
code can comment?
-Original Message-
From: William Suffill [mailto:[EMAIL PROTECTED]
Sent: Monday, February 09, 2004 9:02 AM
To: Darren Martz
Subject: RE: [Asterisk-Users] central voicemail with remote offices
Darren,
I don't think it's crazy just very involved. I need to write the same idea
into my dial plan since it's moving to a central office tomorrow.
I would be curious to how your dialplan comes out but here's my thoughts on
the issue
In your dial extensions set the dial timeout to 20 then fwd it to an
extension on the central server using IAX2 that will put it into voice mail.
As far as the voice mail situation i'd keep it so all client calls are fwded
by iax2 to the central voicemail system. Once a msg it left you can use a
call file to ring user in office X to notify them. If they don't answer the
central office callback that is set to VM running in that office. That way
when they return they can check their msgs and see they have a notification
that someone left them voicemail in the master office.
Same concept I have to approach as well since I'm a admin for a Webhost as
well as a freelancer. I'm not going to be living on site so VOIP is my only
link to the office incoming phone lines at the office etc.
Anything further feel free to contact me off the least at [EMAIL PROTECTED]
I tend to neglect my other account due to the sheer mailing list volume Hope
that helps, William
On Mon, 2004-02-09 at 11:22, Darren Martz wrote:
Is this a crazy idea? I thought this would be ideal for a failover plan.
Anyone with experience on this?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Darren
Martz
Sent: Saturday, February 07, 2004 1:32 PM
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] central voicemail with remote offices
I'm having trouble figuring this dialplan out. I have a central
asterisk box that has voicemail and the auto attendant for incoming
calls. Things get complex when I add three remote offices connected only
through the Internet.
The locals seem easy enough to handle. Redirecting
RE: [Asterisk-Users] central voicemail with remote offices
Is this a crazy idea? I thought this would be ideal for a failover plan. Anyone with experience on this? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darren Martz Sent: Saturday, February 07, 2004 1:32 PM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] central voicemail with remote offices I'm having trouble figuring this dialplan out. I have a central asterisk box that has voicemail and the auto attendant for incoming calls. Things get complex when I add three remote offices connected only through the Internet. The locals seem easy enough to handle. Redirecting through _2[0-2]N to another office makes sense. Where I'm having trouble is supporting a central voicemail system. If headoffice is where I want all the voicemail to reside, and an outside caller attempts a local. The voicemail statement is easy, its on the same server. But when someone from office-a calls someone in office-b, unless the call is routed through headoffice I can't see an easy way of redirecting for voicemail. Or if someone in office-a calls someone in the same office, how can I redirect the voicemail back to headoffice? And to further the madness, if my phone is in office-a, is there a way to know I have voicemail waiting for me at headoffice? I would like to do this because I expect the remote offices to have the occasional Internet connectivity troubles, but I don't expect our customers to care. They will still call the headoffice and attempt to contact local 1234. Perhaps I'm looking at this problem the wrong way. Has anyone been faced with a similar situation??? ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
