RE: [asterisk-users] queue report problem

[Darryl Dunkin]

You will probably find what you are looking for here:
/var/log/asterisk/queue_log 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Rilawich
Ango
Sent: Saturday, April 14, 2007 21:07
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] queue report problem

HI all,
  I have a queue say 5000 and there are 10 member in the queue.  When
there is a call to the queue, the members will ring according to the
defined strategy.  In day end, I have to create a report about the
queue and its member.  But I found that it is very difficult to find
the relation for the call to queue and the member who pick the call in
CDR.  Say, caller A calls the queue, queue member 9 pick the call.  I
want to know the caller A waiting time, conversion time for Caller A
and member 9.  Such relationship is very difficult to find in CDR.
Anyone have such experience and how can I get such information?
ango
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Re: [asterisk-users] queue report problem

[Rilawich Ango]

Where can I get the meaning of each field in queue_log?

On 4/15/07, Darryl Dunkin <[EMAIL PROTECTED]> wrote:

You will probably find what you are looking for here:
/var/log/asterisk/queue_log

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Rilawich
Ango
Sent: Saturday, April 14, 2007 21:07
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] queue report problem

HI all,
  I have a queue say 5000 and there are 10 member in the queue.  When
there is a call to the queue, the members will ring according to the
defined strategy.  In day end, I have to create a report about the
queue and its member.  But I found that it is very difficult to find
the relation for the call to queue and the member who pick the call in
CDR.  Say, caller A calls the queue, queue member 9 pick the call.  I
want to know the caller A waiting time, conversion time for Caller A
and member 9.  Such relationship is very difficult to find in CDR.
Anyone have such experience and how can I get such information?
ango
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Re: [asterisk-users] queue report problem

[Yossi Ben Hagai]

Here:
http://www.voip-info.org/wiki/view/Asterisk+log+queue_log


On 4/15/07, Rilawich Ango <[EMAIL PROTECTED]> wrote:


Where can I get the meaning of each field in queue_log?

On 4/15/07, Darryl Dunkin <[EMAIL PROTECTED]> wrote:
> You will probably find what you are looking for here:
> /var/log/asterisk/queue_log
>
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Rilawich
> Ango
> Sent: Saturday, April 14, 2007 21:07
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] queue report problem
>
> HI all,
>   I have a queue say 5000 and there are 10 member in the queue.  When
> there is a call to the queue, the members will ring according to the
> defined strategy.  In day end, I have to create a report about the
> queue and its member.  But I found that it is very difficult to find
> the relation for the call to queue and the member who pick the call in
> CDR.  Say, caller A calls the queue, queue member 9 pick the call.  I
> want to know the caller A waiting time, conversion time for Caller A
> and member 9.  Such relationship is very difficult to find in CDR.
> Anyone have such experience and how can I get such information?
> ango
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> To UNSUBSCRIBE or update options visit:
>http://lists.digium.com/mailman/listinfo/asterisk-users
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>http://lists.digium.com/mailman/listinfo/asterisk-users
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Re: [asterisk-users] queue report problem

[Steve Totaro]

Queuemetrics is a nice commercial product if you want a very nice UI 
with all sorts of reporting and functionality including live monitoring 
and VNC.


They also have a free script that will load your queue_log file into a 
database.  Then you can run queries quite easily.  If you do any of 
that, I suggest you put the DB on a separate box than your production 
Asterisk server.


Thanks,
Steve

Yossi Ben Hagai wrote:

Here:
http://www.voip-info.org/wiki/view/Asterisk+log+queue_log

On 4/15/07, *Rilawich Ango* <[EMAIL PROTECTED] 
> wrote:


Where can I get the meaning of each field in queue_log?

On 4/15/07, Darryl Dunkin < [EMAIL PROTECTED]
> wrote:
> You will probably find what you are looking for here:
> /var/log/asterisk/queue_log
>
> -Original Message-
> From: [EMAIL PROTECTED]

> [mailto:[EMAIL PROTECTED]
] On Behalf Of
Rilawich
> Ango
> Sent: Saturday, April 14, 2007 21:07
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] queue report problem
>
> HI all,
> I have a queue say 5000 and there are 10 member in the queue. When
> there is a call to the queue, the members will ring according to the
> defined strategy. In day end, I have to create a report about the
> queue and its member. But I found that it is very difficult to find
> the relation for the call to queue and the member who pick the
call in
> CDR. Say, caller A calls the queue, queue member 9 pick the call. I
> want to know the caller A waiting time, conversion time for
Caller A
> and member 9. Such relationship is very difficult to find in CDR.
> Anyone have such experience and how can I get such information?
> ango



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Re: [asterisk-users] queue report problem

[Drew Gibson]

An open source queue log analyzer that we find useful...
http://www.micpc.com/qloganalyzer/
in combination with CDR analysis...
http://www.areski.net/asterisk-stat-v2/about.php

regards,

Drew

Rilawich Ango wrote:

HI all,
 I have a queue say 5000 and there are 10 member in the queue.  When
there is a call to the queue, the members will ring according to the
defined strategy.  In day end, I have to create a report about the
queue and its member.  But I found that it is very difficult to find
the relation for the call to queue and the member who pick the call in
CDR.  Say, caller A calls the queue, queue member 9 pick the call.  I
want to know the caller A waiting time, conversion time for Caller A
and member 9.  Such relationship is very difficult to find in CDR.
Anyone have such experience and how can I get such information?
ango


--

Drew Gibson

Systems Administrator
OANDA Corporation

www.oanda.com

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