Re: [asterisk-users] 911 Testing
In my case the 911 goes to the Police departments dispatchers, I have to to call the main office number and make sure it is a good time to test then I can call right back to get the read out on the screen. This is great since they want me to send them some sort of information about who called from my system. On 8/13/06, John Novack <[EMAIL PROTECTED]> wrote: Petty bureaucrats make up their own rules the world over!Whatever you do, it will be wrongJohn NovackKevin Kiely wrote:> Be careful here... Our local PSAP is handled by the fire department. I had > one of our guy's make a test call and we were told that this test must be> coordinated and scheduled in advance with the chief. They want no test> calls. It would probable be safest to check before making the call as they > could consider it an abuse of the emergency system. It seems like a catch> 22.>>> -Original Message-> From: Shane Young [mailto: [EMAIL PROTECTED]]> Sent: Sunday, August 13, 2006 12:23 PM> To: Asterisk Users Mailing List - Non-Commercial Discussion; Leif Neland> Cc: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] 911 Testing>> Quoting Leif Neland <[EMAIL PROTECTED]>:>>>> According to what I've read somewhere, at least our 911 (112) has an >> answering machine, saying "Alarm central, one moment" and a few seconds>> delay, before the call actually is signaled to the dispatcher, to filter>>> out>>> misdials and crank calls. >>>> So if you hang up quickly, they'll never know or be bothered.>>>> In Minnesota (probably most places in the US) Once you have dialed 911, even> if it was in error, you > should stay on the line until a dispatcher answers. If you don't they'll> consider it a "911 hangup"> and attempt to call you back. If they can not reach you, they will dispatch> a law enforcement > officer (and in some areas, other emergency services).>> The usual call flow I've experianced is this:>> I Dial 911> They answer "Minneapolis 911"> I say "This is Shane from company x making a 911 test call." > They will either say "ok" or "Please Hold" if they have other calls waiting.> Once they have said "ok", I'll say "I want to confirm you see my number as> xxx-xxx- and my > address is y"> They will almost always say "Yes, that's what we have"> I'll say "Thank you"> They will say "Good Bye" and hang up.> I'll hang up. >> --Shane>>>>>> > This message was sent using IMP, the Internet Messaging Program.> ___ > --Bandwidth and Colocation provided by Easynews.com -->> asterisk-users mailing list> To UNSUBSCRIBE or update options visit:> http://lists.digium.com/mailman/listinfo/asterisk-users>>>___--Bandwidth and Colocation provided by Easynews.com --asterisk-users mailing listTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- BruceNortex Networks ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 911 Testing
Petty bureaucrats make up their own rules the world over! Whatever you do, it will be wrong John Novack Kevin Kiely wrote: Be careful here... Our local PSAP is handled by the fire department. I had one of our guy's make a test call and we were told that this test must be coordinated and scheduled in advance with the chief. They want no test calls. It would probable be safest to check before making the call as they could consider it an abuse of the emergency system. It seems like a catch 22. -Original Message- From: Shane Young [mailto:[EMAIL PROTECTED] Sent: Sunday, August 13, 2006 12:23 PM To: Asterisk Users Mailing List - Non-Commercial Discussion; Leif Neland Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] 911 Testing Quoting Leif Neland <[EMAIL PROTECTED]>: According to what I've read somewhere, at least our 911 (112) has an answering machine, saying "Alarm central, one moment" and a few seconds delay, before the call actually is signaled to the dispatcher, to filter out misdials and crank calls. So if you hang up quickly, they'll never know or be bothered. In Minnesota (probably most places in the US) Once you have dialed 911, even if it was in error, you should stay on the line until a dispatcher answers. If you don't they'll consider it a "911 hangup" and attempt to call you back. If they can not reach you, they will dispatch a law enforcement officer (and in some areas, other emergency services). The usual call flow I've experianced is this: I Dial 911 They answer "Minneapolis 911" I say "This is Shane from company x making a 911 test call." They will either say "ok" or "Please Hold" if they have other calls waiting. Once they have said "ok", I'll say "I want to confirm you see my number as xxx-xxx- and my address is y" They will almost always say "Yes, that's what we have" I'll say "Thank you" They will say "Good Bye" and hang up. I'll hang up. --Shane This message was sent using IMP, the Internet Messaging Program. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] 911 Testing
Be careful here... Our local PSAP is handled by the fire department. I had one of our guy's make a test call and we were told that this test must be coordinated and scheduled in advance with the chief. They want no test calls. It would probable be safest to check before making the call as they could consider it an abuse of the emergency system. It seems like a catch 22. -Original Message- From: Shane Young [mailto:[EMAIL PROTECTED] Sent: Sunday, August 13, 2006 12:23 PM To: Asterisk Users Mailing List - Non-Commercial Discussion; Leif Neland Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] 911 Testing Quoting Leif Neland <[EMAIL PROTECTED]>: > > According to what I've read somewhere, at least our 911 (112) has an > answering machine, saying "Alarm central, one moment" and a few seconds > delay, before the call actually is signaled to the dispatcher, to filter out > misdials and crank calls. > > So if you hang up quickly, they'll never know or be bothered. In Minnesota (probably most places in the US) Once you have dialed 911, even if it was in error, you should stay on the line until a dispatcher answers. If you don't they'll consider it a "911 hangup" and attempt to call you back. If they can not reach you, they will dispatch a law enforcement officer (and in some areas, other emergency services). The usual call flow I've experianced is this: I Dial 911 They answer "Minneapolis 911" I say "This is Shane from company x making a 911 test call." They will either say "ok" or "Please Hold" if they have other calls waiting. Once they have said "ok", I'll say "I want to confirm you see my number as xxx-xxx- and my address is y" They will almost always say "Yes, that's what we have" I'll say "Thank you" They will say "Good Bye" and hang up. I'll hang up. --Shane This message was sent using IMP, the Internet Messaging Program. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.10.9/417 - Release Date: 8/11/2006 ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 911 Testing
Quoting Leif Neland <[EMAIL PROTECTED]>: > > According to what I've read somewhere, at least our 911 (112) has an > answering machine, saying "Alarm central, one moment" and a few seconds > delay, before the call actually is signaled to the dispatcher, to filter out > misdials and crank calls. > > So if you hang up quickly, they'll never know or be bothered. In Minnesota (probably most places in the US) Once you have dialed 911, even if it was in error, you should stay on the line until a dispatcher answers. If you don't they'll consider it a "911 hangup" and attempt to call you back. If they can not reach you, they will dispatch a law enforcement officer (and in some areas, other emergency services). The usual call flow I've experianced is this: I Dial 911 They answer "Minneapolis 911" I say "This is Shane from company x making a 911 test call." They will either say "ok" or "Please Hold" if they have other calls waiting. Once they have said "ok", I'll say "I want to confirm you see my number as xxx-xxx- and my address is y" They will almost always say "Yes, that's what we have" I'll say "Thank you" They will say "Good Bye" and hang up. I'll hang up. --Shane This message was sent using IMP, the Internet Messaging Program. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 911 Testing
Rich Adamson wrote: > Dovid Bender wrote: >> Good Morning List, >> When setting up a pbx and you want to test your 911 settings do you >> call 911 and tell them its a test call or do you relly that you set >> it up properly and hope for the best when some one call's 911 ? > > I believe most 911 centers would prefer you call their non-emergency > number before testing to let them know what you're about to do. They > may suggest a less busy time to do the tests, etc. > > I know a lot of installers that just dial 911 without any previous > contact and I don't recall any of them getting chewed out for doing > it. Guess if you keep the conversation short its less likely to be a > bother. According to what I've read somewhere, at least our 911 (112) has an answering machine, saying "Alarm central, one moment" and a few seconds delay, before the call actually is signaled to the dispatcher, to filter out misdials and crank calls. So if you hang up quickly, they'll never know or be bothered. Leif ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 911 Testing
Dovid Bender wrote: Good Morning List, When setting up a pbx and you want to test your 911 settings do you call 911 and tell them its a test call or do you relly that you set it up properly and hope for the best when some one call's 911 ? I believe most 911 centers would prefer you call their non-emergency number before testing to let them know what you're about to do. They may suggest a less busy time to do the tests, etc. I know a lot of installers that just dial 911 without any previous contact and I don't recall any of them getting chewed out for doing it. Guess if you keep the conversation short its less likely to be a bother. From a quality control perspective, I'm sure they would appreciate a test call to ensure caller id / ani, street address, etc, are accurate. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
