Re: [asterisk-users] Call Recordings...

[Eugen Soare]

So basically,
   He wants all calls recorded, but he wants a sequence that he can push, so
that when he rants and raves at a customer, there won't be evidence to say
that he did that... :)

   Just a hunch on that. :)

   I don't know.

 Eugen


On 7/22/08, Gregory Malsack <[EMAIL PROTECTED]> wrote:
>
>  Hello,
>
>
>
> My boss is asking me to setup the asterisk server to record all calls.
> (Simple). However, he wants to be able to enter a key sequence during the
> call to stop the recording. Any ideas on how I would do that?
>
>
>
> Thanks,
>
> Greg
>
> No virus found in this outgoing message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.5.4/1566 - Release Date: 7/22/2008
> 6:00 AM
>
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Re: [asterisk-users] Call Recordings...

[Lyle Giese]

I bet the reason is that when his gf calls, he can erase the records so
his wife's divorce attorney can not get his hands on them to play in court.

Lyle

Eugen Soare wrote:
> So basically,
>He wants all calls recorded, but he wants a sequence that he can
> push, so that when he rants and raves at a customer, there won't be
> evidence to say that he did that... :)
>  
>Just a hunch on that. :)
>  
>I don't know.
>  
>  Eugen
>
>  
> On 7/22/08, *Gregory Malsack* <[EMAIL PROTECTED]
> > wrote:
>
> Hello,
>
>  
>
> My boss is asking me to setup the asterisk server to record all
> calls. (Simple). However, he wants to be able to enter a key
> sequence during the call to stop the recording. Any ideas on how I
> would do that?
>
>  
>
> Thanks,
>
> Greg
>

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Re: [asterisk-users] Call Recordings...

[Anselm Martin Hoffmeister]

Am Dienstag, den 22.07.2008, 14:53 -0500 schrieb Gregory Malsack:
> Hello,
> 
>  
> 
> My boss is asking me to setup the asterisk server to record all calls.
> (Simple). However, he wants to be able to enter a key sequence during
> the call to stop the recording. Any ideas on how I would do that?

Hi Gregory,

I found something about recording at
http://www.voip-info.org/wiki/view/Asterisk+config+features.conf

(second example). If you combine that with a
default_recording_enabled (Monitor() call before Dial(), I would expect),
that could be used to turn _off_ recording by pressing a key.

I would not know though how to protect against the external call party
pressing the same key.

Best regards

Anselm



smime.p7s
Description: S/MIME cryptographic signature
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Re: [asterisk-users] Call Recordings...

[Gregory Malsack]

Would be my guess. J

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eugen Soare
Sent: Tuesday, July 22, 2008 3:07 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Recordings...

 

So basically, 

   He wants all calls recorded, but he wants a sequence that he can push, so 
that when he rants and raves at a customer, there won't be evidence to say that 
he did that... :) 

 

   Just a hunch on that. :) 

 

   I don't know.

 

 Eugen

 

On 7/22/08, Gregory Malsack mailto:[EMAIL PROTECTED]"[EMAIL 
PROTECTED]> wrote: 

Hello,

 

My boss is asking me to setup the asterisk server to record all calls. 
(Simple). However, he wants to be able to enter a key sequence during the call 
to stop the recording. Any ideas on how I would do that?

 

Thanks,

Greg

 

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.5.4/1566 - Release Date: 7/22/2008 6:00 
AM


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No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.5.5/1568 - Release Date: 7/23/2008 6:55 
AM


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Checked by AVG. 
Version: 7.5.524 / Virus Database: 270.5.5/1568 - Release Date: 7/23/2008 6:55 
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Re: [asterisk-users] Call Recordings...

[Gregory Malsack]

I'm getting close. The idea is based on the same principal as the link below. 
Here's what I have done thus far:

  All calls are recorded via mixmonitor. This is part of the initial dialplan 
when the call comes in.
  I then created an application map key sequence that is supposed to run 
stopmixmonitor. However I am unable to locate examples of syntax on that 
command. Here is what I have:

stoprecording => *8,self/callee,StopMixMonitor,

  This command syntax does not work and the recording continues on. Can anyone 
provide direction on this?

Thanks,
Gregory Malsack

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Anselm Martin 
Hoffmeister
Sent: Tuesday, July 22, 2008 4:24 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Recordings...

Am Dienstag, den 22.07.2008, 14:53 -0500 schrieb Gregory Malsack:
> Hello,
> 
>  
> 
> My boss is asking me to setup the asterisk server to record all calls.
> (Simple). However, he wants to be able to enter a key sequence during 
> the call to stop the recording. Any ideas on how I would do that?

Hi Gregory,

I found something about recording at
http://www.voip-info.org/wiki/view/Asterisk+config+features.conf

(second example). If you combine that with a default_recording_enabled 
(Monitor() call before Dial(), I would expect), that could be used to turn 
_off_ recording by pressing a key.

I would not know though how to protect against the external call party pressing 
the same key.

Best regards

Anselm


No virus found in this incoming message.
Checked by AVG. 
Version: 7.5.524 / Virus Database: 270.5.5/1568 - Release Date: 7/23/2008 6:55 
AM
 
  

No virus found in this outgoing message.
Checked by AVG. 
Version: 7.5.524 / Virus Database: 270.5.5/1568 - Release Date: 7/23/2008 6:55 
AM
 

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Re: [asterisk-users] Call Recordings...

[Gregory Malsack]

I resolved this problem. The key was to get the right combination of 
self/callee and peer/caller. Read the instructions regarding the application 
map very closely. My problem was that I was not running the StopMixMonitor 
command against the proper channel. Even though mixmonitor records both 
channels simultaneously, the recording is only assigned to 1 channel and you 
have to run the command against the originating channel of the call.

Greg

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gregory Malsack
Sent: Wednesday, July 23, 2008 2:13 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Recordings...

I'm getting close. The idea is based on the same principal as the link below. 
Here's what I have done thus far:

  All calls are recorded via mixmonitor. This is part of the initial dialplan 
when the call comes in.
  I then created an application map key sequence that is supposed to run 
stopmixmonitor. However I am unable to locate examples of syntax on that 
command. Here is what I have:

stoprecording => *8,self/callee,StopMixMonitor,

  This command syntax does not work and the recording continues on. Can anyone 
provide direction on this?

Thanks,
Gregory Malsack

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Anselm Martin 
Hoffmeister
Sent: Tuesday, July 22, 2008 4:24 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Recordings...

Am Dienstag, den 22.07.2008, 14:53 -0500 schrieb Gregory Malsack:
> Hello,
> 
>  
> 
> My boss is asking me to setup the asterisk server to record all calls.
> (Simple). However, he wants to be able to enter a key sequence during 
> the call to stop the recording. Any ideas on how I would do that?

Hi Gregory,

I found something about recording at
http://www.voip-info.org/wiki/view/Asterisk+config+features.conf

(second example). If you combine that with a default_recording_enabled 
(Monitor() call before Dial(), I would expect), that could be used to turn 
_off_ recording by pressing a key.

I would not know though how to protect against the external call party pressing 
the same key.

Best regards

Anselm


No virus found in this incoming message.
Checked by AVG. 
Version: 7.5.524 / Virus Database: 270.5.5/1568 - Release Date: 7/23/2008 6:55 
AM
 
  

No virus found in this outgoing message.
Checked by AVG. 
Version: 7.5.524 / Virus Database: 270.5.5/1568 - Release Date: 7/23/2008 6:55 
AM
 

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No virus found in this incoming message.
Checked by AVG. 
Version: 7.5.524 / Virus Database: 270.5.5/1568 - Release Date: 7/23/2008 6:55 
AM
 

No virus found in this outgoing message.
Checked by AVG. 
Version: 7.5.524 / Virus Database: 270.5.5/1568 - Release Date: 7/23/2008 6:55 
AM
 

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Re: [asterisk-users] Call Recordings...

[Dumpolid Exeplish]

Could you explain further?




On Thu, Jul 24, 2008 at 4:13 AM, Gregory Malsack <[EMAIL PROTECTED]> wrote:
> I resolved this problem. The key was to get the right combination of 
> self/callee and peer/caller. Read the instructions regarding the application 
> map very closely. My problem was that I was not running the StopMixMonitor 
> command against the proper channel. Even though mixmonitor records both 
> channels simultaneously, the recording is only assigned to 1 channel and you 
> have to run the command against the originating channel of the call.
>
> Greg
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gregory Malsack
> Sent: Wednesday, July 23, 2008 2:13 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Call Recordings...
>
> I'm getting close. The idea is based on the same principal as the link below. 
> Here's what I have done thus far:
>
>  All calls are recorded via mixmonitor. This is part of the initial dialplan 
> when the call comes in.
>  I then created an application map key sequence that is supposed to run 
> stopmixmonitor. However I am unable to locate examples of syntax on that 
> command. Here is what I have:
>
>stoprecording => *8,self/callee,StopMixMonitor,
>
>  This command syntax does not work and the recording continues on. Can anyone 
> provide direction on this?
>
> Thanks,
> Gregory Malsack
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Anselm Martin 
> Hoffmeister
> Sent: Tuesday, July 22, 2008 4:24 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Call Recordings...
>
> Am Dienstag, den 22.07.2008, 14:53 -0500 schrieb Gregory Malsack:
>> Hello,
>>
>>
>>
>> My boss is asking me to setup the asterisk server to record all calls.
>> (Simple). However, he wants to be able to enter a key sequence during
>> the call to stop the recording. Any ideas on how I would do that?
>
> Hi Gregory,
>
> I found something about recording at
> http://www.voip-info.org/wiki/view/Asterisk+config+features.conf
>
> (second example). If you combine that with a default_recording_enabled 
> (Monitor() call before Dial(), I would expect), that could be used to turn 
> _off_ recording by pressing a key.
>
> I would not know though how to protect against the external call party 
> pressing the same key.
>
> Best regards
>
> Anselm
>
>
> No virus found in this incoming message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.5.5/1568 - Release Date: 7/23/2008 
> 6:55 AM
>
>
>
> No virus found in this outgoing message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.5.5/1568 - Release Date: 7/23/2008 
> 6:55 AM
>
>
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> No virus found in this incoming message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.5.5/1568 - Release Date: 7/23/2008 
> 6:55 AM
>
>
> No virus found in this outgoing message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 270.5.5/1568 - Release Date: 7/23/2008 
> 6:55 AM
>
>
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Re: [Asterisk-Users] Call recordings management

[Matt Florell]

This is possible with VICIDIAL. You can set a custom call recording
name scheme per campaign, and all recording names and IDs are stored
in a database. There isn't a utility included for automatically
transferring files by filename, but a script could easily be written
to take the filename from the database and batch FTP them to a remote
machine.
http://astguiclient.sf.net

If that's not what you are looking for you can easily use a dialplan
variable in Asterisk to define the recording filename when you start a
recording. You can also do that if you start recording through the
manager API.

MATT---

On 5/9/06, Patrick W. Foster <[EMAIL PROTECTED]> wrote:


Hello,

I have been asked if it is possible for recorded calls to be flagged with a
decriptive title automatically and filed.
The application is a third party call center operation, where certain
customers that engage the call center want
all calls recorded and then a submission of call samples at the end of the
calling period.  This is being done
by hand at the moment.

I fully expect that I will have to write something to accomplish this, but
thought I would poll you all to see if

a)  Someone has done this already.

b)  If not (a), is there anything that might be adapted to do this job.

c)  If not (a) or (b), then some pointers on where I should start.

Any thoughts, questions, or pointers would be greatly appreciated.

Thanks in advance,


Patrick W. Foster
[EMAIL PROTECTED]
Haverhill, MA 01835
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Re: [asterisk-users] Call recordings and sensitive information

[Danny Nicholas]

Check this link

http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor

 

Depending on your release, you can "pause" and "un-pause" monitoring.

 

  _  

From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Julian
Lyndon-Smith
Sent: Monday, January 25, 2010 8:22 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Call recordings and sensitive information

 

During a telephone conversation with a customer, they sometimes give card
details over the phone. under the pci-dss regulations we are not allowed to
record the conversation where the details are being given. Is there a "mute
command" or pause that can be sent to MixMonitor ?

 

How has anyone else solved this issue ?

 

Many thanks

 

Julian

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Re: [asterisk-users] Call recordings and sensitive information

[Julian Lyndon-Smith]

Yeah, was looking at this - my "issue" is that the dialplan is already
running (the channel is already bridged to a SIP phone), so how do I tell it
*which* channel to pause ?

Julian

2010/1/25 Danny Nicholas 

>  Check this link
>
> http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor
>
>
>
> Depending on your release, you can “pause” and “un-pause” monitoring.
>
>
>  --
>
> *From:* asterisk-users-boun...@lists.digium.com [mailto:
> asterisk-users-boun...@lists.digium.com] *On Behalf Of *Julian
> Lyndon-Smith
> *Sent:* Monday, January 25, 2010 8:22 AM
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* [asterisk-users] Call recordings and sensitive information
>
>
>
> During a telephone conversation with a customer, they sometimes give card
> details over the phone. under the pci-dss regulations we are not allowed to
> record the conversation where the details are being given. Is there a "mute
> command" or pause that can be sent to MixMonitor ?
>
>
>
> How has anyone else solved this issue ?
>
>
>
> Many thanks
>
>
>
> Julian
>
> --
> _
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Re: [asterisk-users] Call recordings and sensitive information

[Julian Lyndon-Smith]

Oh, crap. the second I send, I realize I use features.conf, right ? ;)

Is there any other way of getting this into the dialplan ? I would rather
not have to have the users pressing a key, but for software to intercept the
appropriate point and perform some AMI command

Julian

2010/1/25 Julian Lyndon-Smith 

> Yeah, was looking at this - my "issue" is that the dialplan is already
> running (the channel is already bridged to a SIP phone), so how do I tell it
> *which* channel to pause ?
>
> Julian
>
> 2010/1/25 Danny Nicholas 
>
>>  Check this link
>>
>> http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor
>>
>>
>>
>> Depending on your release, you can “pause” and “un-pause” monitoring.
>>
>>
>>  --
>>
>> *From:* asterisk-users-boun...@lists.digium.com [mailto:
>> asterisk-users-boun...@lists.digium.com] *On Behalf Of *Julian
>> Lyndon-Smith
>> *Sent:* Monday, January 25, 2010 8:22 AM
>> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
>> *Subject:* [asterisk-users] Call recordings and sensitive information
>>
>>
>>
>> During a telephone conversation with a customer, they sometimes give card
>> details over the phone. under the pci-dss regulations we are not allowed to
>> record the conversation where the details are being given. Is there a "mute
>> command" or pause that can be sent to MixMonitor ?
>>
>>
>>
>> How has anyone else solved this issue ?
>>
>>
>>
>> Many thanks
>>
>>
>>
>> Julian
>>
>> --
>> _
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>
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>> To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>
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Re: [asterisk-users] Call recordings and sensitive information

[Julian Lyndon-Smith]

This is crazy. Something about writing to the list gives me ideas ;)

What I am looking for is

show manager command pausemonitor

;)

Thanks anyway, all.

Julian



2010/1/25 Julian Lyndon-Smith 

> Oh, crap. the second I send, I realize I use features.conf, right ? ;)
>
> Is there any other way of getting this into the dialplan ? I would rather
> not have to have the users pressing a key, but for software to intercept the
> appropriate point and perform some AMI command
>
> Julian
>
> 2010/1/25 Julian Lyndon-Smith 
>
> Yeah, was looking at this - my "issue" is that the dialplan is already
>> running (the channel is already bridged to a SIP phone), so how do I tell it
>> *which* channel to pause ?
>>
>> Julian
>>
>> 2010/1/25 Danny Nicholas 
>>
>>>   Check this link
>>>
>>> http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor
>>>
>>>
>>>
>>> Depending on your release, you can “pause” and “un-pause” monitoring.
>>>
>>>
>>>  --
>>>
>>> *From:* asterisk-users-boun...@lists.digium.com [mailto:
>>> asterisk-users-boun...@lists.digium.com] *On Behalf Of *Julian
>>> Lyndon-Smith
>>> *Sent:* Monday, January 25, 2010 8:22 AM
>>> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
>>> *Subject:* [asterisk-users] Call recordings and sensitive information
>>>
>>>
>>>
>>> During a telephone conversation with a customer, they sometimes give card
>>> details over the phone. under the pci-dss regulations we are not allowed to
>>> record the conversation where the details are being given. Is there a "mute
>>> command" or pause that can be sent to MixMonitor ?
>>>
>>>
>>>
>>> How has anyone else solved this issue ?
>>>
>>>
>>>
>>> Many thanks
>>>
>>>
>>>
>>> Julian
>>>
>>> --
>>> _
>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>>
>>> asterisk-users mailing list
>>> To UNSUBSCRIBE or update options visit:
>>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>>
>>
>>
>
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Re: [asterisk-users] Call recordings and sensitive information

[Danny Nicholas]

Glad we could (not) help.

 

  _  

From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Julian
Lyndon-Smith
Sent: Monday, January 25, 2010 11:12 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call recordings and sensitive information

 

This is crazy. Something about writing to the list gives me ideas ;)

 

What I am looking for is

 

show manager command pausemonitor

 

;)

 

Thanks anyway, all.

 

Julian

 

 

2010/1/25 Julian Lyndon-Smith 

Oh, crap. the second I send, I realize I use features.conf, right ? ;)

 

Is there any other way of getting this into the dialplan ? I would rather
not have to have the users pressing a key, but for software to intercept the
appropriate point and perform some AMI command

 

Julian

2010/1/25 Julian Lyndon-Smith 

 

Yeah, was looking at this - my "issue" is that the dialplan is already
running (the channel is already bridged to a SIP phone), so how do I tell it
*which* channel to pause ? 

 

Julian

2010/1/25 Danny Nicholas 

Check this link

http://www.voip-info.org/wiki/view/Asterisk+cmd+Monitor

 

Depending on your release, you can "pause" and "un-pause" monitoring.

 


  _  


From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Julian
Lyndon-Smith
Sent: Monday, January 25, 2010 8:22 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Call recordings and sensitive information

 

During a telephone conversation with a customer, they sometimes give card
details over the phone. under the pci-dss regulations we are not allowed to
record the conversation where the details are being given. Is there a "mute
command" or pause that can be sent to MixMonitor ?

 

How has anyone else solved this issue ?

 

Many thanks

 

Julian

 

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