Re: [asterisk-users] Call audio leaking between calls

2009-11-13 Thread Benny Amorsen
Tilghman Lesher tles...@digium.com writes:

 Many consumer-grade switches effectively turn into hubs when more than 1023
 MAC addresses are seen on a network.  This may be done intentionally by
 somebody attempting to eavesdrop on all network connections sent through
 the switch.  A reboot of the switch might (temporarily) remedy the problem,
 but you'd be better off getting an enterprise-grade switch that does not
 exhibit such misbehavior.

Even so, all network cards automatically drop all unicast traffic not
destined to their mac address (or addresses). This is turned off when
the nic is in promiscuous mode, but that shouldn't happen on
hardphones.

Also, it is highly unlikely that IP stack wouldn't drop the traffic
itself. This is simply too basic to get wrong.

The only way I can see that a low-layer network problem could cause
crosstalk is if two phones somehow acquired the same MAC address. They
would likely end up with the same IP as well, and that could certainly
cause problems.


/Benny


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Re: [asterisk-users] Call audio leaking between calls

2009-11-10 Thread ABBAS SHAKEEL
Aslamoalikum Ishfaq

Can you check this with asterisk 1.6.X ?


On Tue, Nov 10, 2009 at 2:45 PM, Ishfaq Malik i...@pack-net.co.uk wrote:

 Hi

 Has anyone ever had experience of phones on the same office network
 being able to hear other concurrent call's audio whilst on calls of
 their own? We're getting this for the first time and I'm at a bit of a
 loss as to where to start to look.

 We're using 1.4.17

 Any pointers would be much appreciated!

 Ish
 --
 Ishfaq Malik
 Software Developer
 PackNet Ltd

 Office:   0161 660 3062

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Shakeel Abbas
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Re: [asterisk-users] Call audio leaking between calls

2009-11-10 Thread Ishfaq Malik
Hi

Not really, all our asterisk servers are 1.4.17 and the issue isn't 
happening to all our customers, only one subset and I wouldn't even know 
where to start to replicate the issue as our own office network runs off 
the same server and we've never had this sort of issue.

Ish

ABBAS SHAKEEL wrote:

 Aslamoalikum Ishfaq

 Can you check this with asterisk 1.6.X ?


 On Tue, Nov 10, 2009 at 2:45 PM, Ishfaq Malik i...@pack-net.co.uk 
 mailto:i...@pack-net.co.uk wrote:

 Hi

 Has anyone ever had experience of phones on the same office network
 being able to hear other concurrent call's audio whilst on calls of
 their own? We're getting this for the first time and I'm at a bit of a
 loss as to where to start to look.

 We're using 1.4.17

 Any pointers would be much appreciated!

 Ish
 --
 Ishfaq Malik
 Software Developer
 PackNet Ltd

 Office:   0161 660 3062

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 -- 
 Best Regards
 Shakeel Abbas

 

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Re: [asterisk-users] Call audio leaking between calls

2009-11-10 Thread Doug Lytle
Ishfaq Malik wrote:

  Has anyone ever had experience of phones on the same office network
  being able to hear other concurrent call's audio whilst on calls of
  

It's called cross talk and yes, we've experienced it.

But, it will only happen on an analog network (PSTN).  At that point, 
the provider had to check the analog lines.  It eventually was fixed.

In a purely SIP environment, you shouldn't see this.

Doug

-- 

Ben Franklin quote:

Those who would give up Essential Liberty to purchase a little Temporary 
Safety, deserve neither Liberty nor Safety.


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Re: [asterisk-users] Call audio leaking between calls

2009-11-10 Thread Ishfaq Malik

Doug Lytle wrote:
 Ishfaq Malik wrote:
   
  Has anyone ever had experience of phones on the same office network
  being able to hear other concurrent call's audio whilst on calls of
  
   

 It's called cross talk and yes, we've experienced it.

 But, it will only happen on an analog network (PSTN).  At that point, 
 the provider had to check the analog lines.  It eventually was fixed.

 In a purely SIP environment, you shouldn't see this.

 Doug

   
This is what I'm thinking too and it's a weird one to try to pin down, 
especially as I've currently got very little information. I think I'm 
going to use Monitor on all their calls and see if the recordings show 
any signs of this cross talk but even if they do it still doesn't help 
to resolve the issue.

You'd think it would be an impossibility due to the nature of IP traffic.

Ish

-- 
Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062

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Re: [asterisk-users] Call audio leaking between calls

2009-11-10 Thread Doug Lytle
Ishfaq Malik wrote:

 You'd think it would be an impossibility due to the nature of IP traffic.


I've also read, on this list, that some have had issues with people 
using speaker phones and the far end picking up conversations in a 
crowded call center environment.

Doug

-- 

Ben Franklin quote:

Those who would give up Essential Liberty to purchase a little Temporary 
Safety, deserve neither Liberty nor Safety.


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Re: [asterisk-users] Call audio leaking between calls

2009-11-10 Thread Ryan M. Colbert
I agree with the cross talk analysis. My suggestion would be to focus your 
efforts on the analog trunks/stations, not SIP. Are you using twisted pair or 
shielded cables for your analog runs?  If not, you might consider changing the 
cables or at least increasing the physical distance between them - in my 
experience this is the most common cause for cross talk.


-Original Message-
From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Ishfaq Malik
Sent: Tuesday, November 10, 2009 7:47 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call audio leaking between calls


Doug Lytle wrote:
 Ishfaq Malik wrote:

  Has anyone ever had experience of phones on the same office network
  being able to hear other concurrent call's audio whilst on calls of



 It's called cross talk and yes, we've experienced it.

 But, it will only happen on an analog network (PSTN).  At that point,
 the provider had to check the analog lines.  It eventually was fixed.

 In a purely SIP environment, you shouldn't see this.

 Doug


This is what I'm thinking too and it's a weird one to try to pin down,
especially as I've currently got very little information. I think I'm
going to use Monitor on all their calls and see if the recordings show
any signs of this cross talk but even if they do it still doesn't help
to resolve the issue.

You'd think it would be an impossibility due to the nature of IP traffic.

Ish

--

Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062

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Re: [asterisk-users] Call audio leaking between calls

2009-11-10 Thread Ishfaq Malik
The analogue part of it is being supplied by an external carrier. If the 
problem were with them then the cross talk would be able to happen to 
any of THEIR customers and not just a sub set of ours.

But thanks to all for all the ideas and insight, it helps me realise I'm 
not going potty with my original thoughts...

Ish

Ryan M. Colbert wrote:
 I agree with the cross talk analysis. My suggestion would be to focus your 
 efforts on the analog trunks/stations, not SIP. Are you using twisted pair or 
 shielded cables for your analog runs?  If not, you might consider changing 
 the cables or at least increasing the physical distance between them - in my 
 experience this is the most common cause for cross talk.


 -Original Message-
 From: asterisk-users-boun...@lists.digium.com 
 [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Ishfaq Malik
 Sent: Tuesday, November 10, 2009 7:47 AM
 To: Asterisk Users Mailing List - Non-Commercial Discussion
 Subject: Re: [asterisk-users] Call audio leaking between calls


 Doug Lytle wrote:
   
 Ishfaq Malik wrote:

 
  Has anyone ever had experience of phones on the same office network
  being able to hear other concurrent call's audio whilst on calls of


 
 It's called cross talk and yes, we've experienced it.

 But, it will only happen on an analog network (PSTN).  At that point,
 the provider had to check the analog lines.  It eventually was fixed.

 In a purely SIP environment, you shouldn't see this.

 Doug


 
 This is what I'm thinking too and it's a weird one to try to pin down,
 especially as I've currently got very little information. I think I'm
 going to use Monitor on all their calls and see if the recordings show
 any signs of this cross talk but even if they do it still doesn't help
 to resolve the issue.

 You'd think it would be an impossibility due to the nature of IP traffic.

 Ish

 --

 Ishfaq Malik
 Software Developer
 PackNet Ltd

 Office:   0161 660 3062

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-- 
Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062

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Re: [asterisk-users] Call audio leaking between calls

2009-11-10 Thread Ishfaq Malik
Hi All, getting somewhere with this and thought I'd share it in case 
anyone else has the same problem.

First of all, thanks to Doug who told me it's called cross talk and thus 
helped me find solutions.

This makes interesting reading about the topic

http://forums.digium.com/viewtopic.php?t=4048highlight=sid=b0524e2ff689fe6ae3387a5ee6d7d92c

Now there is an issue that the SIP device should reject any packets not 
specifically destined for it but that's a separate issue.

Our customer has a switch but a non configurable one which sounds no 
better than a hub to me, I think I'm going to have to get him to invest 
in some better hardware.

Ish

Ryan M. Colbert wrote:
 I agree with the cross talk analysis. My suggestion would be to focus your 
 efforts on the analog trunks/stations, not SIP. Are you using twisted pair or 
 shielded cables for your analog runs?  If not, you might consider changing 
 the cables or at least increasing the physical distance between them - in my 
 experience this is the most common cause for cross talk.


 -Original Message-
 From: asterisk-users-boun...@lists.digium.com 
 [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Ishfaq Malik
 Sent: Tuesday, November 10, 2009 7:47 AM
 To: Asterisk Users Mailing List - Non-Commercial Discussion
 Subject: Re: [asterisk-users] Call audio leaking between calls


 Doug Lytle wrote:
   
 Ishfaq Malik wrote:

 
  Has anyone ever had experience of phones on the same office network
  being able to hear other concurrent call's audio whilst on calls of


 
 It's called cross talk and yes, we've experienced it.

 But, it will only happen on an analog network (PSTN).  At that point,
 the provider had to check the analog lines.  It eventually was fixed.

 In a purely SIP environment, you shouldn't see this.

 Doug


 
 This is what I'm thinking too and it's a weird one to try to pin down,
 especially as I've currently got very little information. I think I'm
 going to use Monitor on all their calls and see if the recordings show
 any signs of this cross talk but even if they do it still doesn't help
 to resolve the issue.

 You'd think it would be an impossibility due to the nature of IP traffic.

 Ish

 --

 Ishfaq Malik
 Software Developer
 PackNet Ltd

 Office:   0161 660 3062

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-- 
Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062

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Re: [asterisk-users] Call audio leaking between calls

2009-11-10 Thread Tilghman Lesher
On Tuesday 10 November 2009 09:07:30 Ishfaq Malik wrote:
 Our customer has a switch but a non configurable one which sounds no
 better than a hub to me, I think I'm going to have to get him to invest
 in some better hardware.

Many consumer-grade switches effectively turn into hubs when more than 1023
MAC addresses are seen on a network.  This may be done intentionally by
somebody attempting to eavesdrop on all network connections sent through
the switch.  A reboot of the switch might (temporarily) remedy the problem,
but you'd be better off getting an enterprise-grade switch that does not
exhibit such misbehavior.

-- 
Tilghman Lesher
Digium, Inc. | Senior Software Developer
twitter: Corydon76 | IRC: Corydon76-dig (Freenode)
Check us out at: www.digium.com  www.asterisk.org

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