Re: [asterisk-users] Next step in extensions.conf after answer the phone in Queue
In article <[EMAIL PROTECTED]>, Atis Lezdins <[EMAIL PROTECTED]> wrote: > > Atis Lezdins wrote: > > > Queue will continue if called person hangs up (and there's no option). > > > If caller hangs up, call goes to h extension in same context. Just the > > > same way as Dial with 'g'. There's a change in 1.6 that allows called > > > channel to continue if caller hangs up, so probably something like > > > this could be applied also to Queue (or was that actually working with > > > using Local channels?). > > > > > On Wed, Apr 23, 2008 at 8:18 PM, Al Baker <[EMAIL PROTECTED]> wrote: > > Why would you want a "channel to continue" after the caller has hung up. > > I clearly am missing something here because I can't see what good that > > would be. What do people do with this "Continued Channel" ? > > What is is used for ? How Does having it help you ? ??? > > To play something to called party. > > I'm not familiar with that feature too deep, but I guess it's not > caller channel but called channel that's continued. No. The dialplan is executing on the calling channel. The called channel just belongs to the Dial application and is not in the dialplan itself. So the called channel has no context in which to invoke a Playback() when the caller hangs up. This has recently been addressed in SVN trunk by the addition of the option F(context^exten^pri) - When the caller hangs up, transfer the called party to the specified context and extension and continue execution. However, it doesn't appear to be in the 1.6.0 branch, so won't appear in a release until 1.6.1. If you want to apply the patch yourself, you can find it in the bug tracker at http://bugs.digium.com/view.php?id=11954 Cheers Tony -- Tony Mountifield Work: [EMAIL PROTECTED] - http://www.softins.co.uk Play: [EMAIL PROTECTED] - http://tony.mountifield.org ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Next step in extensions.conf after answer the phone in Queue
Atis Lezdins wrote: >> Atis Lezdins wrote: >> > Queue will continue if called person hangs up (and there's no option). >> > If caller hangs up, call goes to h extension in same context. Just the >> > same way as Dial with 'g'. There's a change in 1.6 that allows called >> > channel to continue if caller hangs up, so probably something like >> > this could be applied also to Queue (or was that actually working with >> > using Local channels?). >> > >> > > On Wed, Apr 23, 2008 at 8:18 PM, Al Baker <[EMAIL PROTECTED]> wrote: > >> Why would you want a "channel to continue" after the caller has hung up. >> I clearly am missing something here because I can't see what good that >> would be. What do people do with this "Continued Channel" ? >> What is is used for ? How Does having it help you ? ??? >> > > To play something to called party. > > I'm not familiar with that feature too deep, but I guess it's not > caller channel but called channel that's continued. > > Regards, > Atis > > > I am guessing something to the tune of " missed a call from press 1 to call them back now.". That is a good feature idea. -- Thank you and have any kind of day you want, Anthony Francis Rockynet VOIP (303) 444-7052 opt 2 [EMAIL PROTECTED] ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Next step in extensions.conf after answer the phone in Queue
> Atis Lezdins wrote: > > Queue will continue if called person hangs up (and there's no option). > > If caller hangs up, call goes to h extension in same context. Just the > > same way as Dial with 'g'. There's a change in 1.6 that allows called > > channel to continue if caller hangs up, so probably something like > > this could be applied also to Queue (or was that actually working with > > using Local channels?). > > On Wed, Apr 23, 2008 at 8:18 PM, Al Baker <[EMAIL PROTECTED]> wrote: > Why would you want a "channel to continue" after the caller has hung up. > I clearly am missing something here because I can't see what good that > would be. What do people do with this "Continued Channel" ? > What is is used for ? How Does having it help you ? ??? To play something to called party. I'm not familiar with that feature too deep, but I guess it's not caller channel but called channel that's continued. Regards, Atis -- Atis Lezdins, VoIP Project Manager / Developer, [EMAIL PROTECTED] Skype: atis.lezdins Cell Phone: +371 28806004 Cell Phone: +1 800 7300689 Work phone: +1 800 7502835 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Next step in extensions.conf after answer the phone in Queue
May be I'm wrong but:*
timeout - the maximum time, in seconds, the call will wait in the queue.
When this time expires, the next extension, by priority, will be executed.
By default the timeout is set to 300 seconds.
So you clearly have two ways to feed your database with your statistics:
If (agent is busy)
{
You will get timeout and you will go throuhg the next priority of your
dialplan
}
else
{
You can use the exten=> h to insert your database info correctly just after
your customer hangup the call
}
Also notice that
This application sets the following channel variable upon completion:
QUEUESTATUSThe status of the call as a text string, one of TIMEOUT |
FULL | JOINEMPTY | LEAVEEMPTY | JOINUNAVAIL | LEAVEUNAVAI
run on your asterisk CLI > show application Queue
I hope it helps.
Kind regards,
Mouta
*
On Wed, Apr 23, 2008 at 6:39 PM, AnDY <[EMAIL PROTECTED]> wrote:
> I want to log in database some info ( total agents logged in, busy
> agents, time ... ). I have some variables and checking them.
> Let me explain it from beginning:
> Somebody call the queue and everyone is busy, i need to play to caller
> that everyone is busy and he should call later, and log this situation.
> So I have to variables. Total agents available (TQC) to pick up and busy
> agents (BQC). If everyone is busy than this to variables matches and the
> caller has to wait. This I need to log with this two numbers.
> If BQC != TQC I need just log the numbers nothing else.
>
> Hopefully it is clear to you.
> Maybe there is another solution how to do that.
> Btw. I am putting this stats in MySQL database.
>
> Andy
>
> Al Baker napsal(a):
> > Why would you want a "channel to continue" after the caller has hung up.
> > I clearly am missing something here because I can't see what good that
> > would be. What do people do with this "Continued Channel" ?
> > What is is used for ? How Does having it help you ? ???
> >
> > Atis Lezdins wrote:
> >
> >> Queue will continue if called person hangs up (and there's no option).
> >> If caller hangs up, call goes to h extension in same context. Just the
> >> same way as Dial with 'g'. There's a change in 1.6 that allows called
> >> channel to continue if caller hangs up, so probably something like
> >> this could be applied also to Queue (or was that actually working with
> >> using Local channels?).
> >>
> >> Regards,
> >> Atis
> >>
> >> On Wed, Apr 23, 2008 at 7:13 PM, AnDY <[EMAIL PROTECTED]> wrote:
> >>
> >>
> >>> Thank you for your answer.
> >>> But the Dial command has a option 'g' which means that after succes
> will
> >>> proceed next priorities in the dialplan. Is there something also for
> >>> Queue() because according to manual there is no option for it. So I
> am
> >>> looking for some other solution.
> >>>
> >>> Andy
> >>>
> >>> Tony Mountifield napsal(a):
> >>>
> >>>
> >>>
> >>>
> In article <
> [EMAIL PROTECTED]>,
>
>
> >>> > <[EMAIL PROTECTED]> wrote:
> >>> >
> >>> >> Hello everybody.
> >>> >>
> >>> >> I was looking for the solution but nothing found. I have this in
> my
> >>> >> extensions.conf:
> >>> >>
> >>> >> exten => 233,1,SetAccount(queue1)
> >>> >> exten => 233,2,Queue(queue1|rn)
> >>> >> exten => 233,3,NoOp(${QUEUESTATUS})
> >>> >> exten => 233,4,NoOp(${DIALSTATUS})
> >>> >>
> >>> >>
> >>> >> But when the call is placed in the queue and somebody answer it,
> it will
> >>> >> throw an error:
> >>> >> == Spawn extension (default, 211, 4) exited non-zero on
> >>> >> 'Local/[EMAIL PROTECTED],2'
> >>> >>
> >>> >> And no other command in extensions is executed.
> >>> >> Any suggestions?
> >>> >>
> >>> >
> >>> > Queue() is like Dial(), in that if it succeeds in connecting to
> someone,
> >>> > it will not return to the next priority in the dialplan. However,
> if you
> >>> > define an 'h' extension, that will get executed when the call is
> complete:
> >>> >
> >>> > exten => 233,1,SetAccount(queue1)
> >>> > exten => 233,2,Queue(queue1|rn)
> >>> > exten => 233,3,NoOp(${QUEUESTATUS})
> >>> > exten => 233,4,NoOp(${DIALSTATUS})
> >>> >
> >>> > exten => h,1,NoOp(${QUEUESTATUS})
> >>> > exten => h,2,NoOp(${DIALSTATUS})
> >>> >
> >>> > Cheers
> >>> > Tony
> >>> >
> >>>
> >>>
> >>>
> >>>
> >>> ___
> >>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> >>>
> >>> asterisk-users mailing list
> >>> To UNSUBSCRIBE or update options visit:
> >>>http://lists.digium.com/mailman/listinfo/asterisk-users
> >>>
> >>>
> >>>
> >>
> >>
> >>
> >
> > ___
> > -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> >
> > asterisk-users mailing list
> > To UNSUBSCRIBE or update options visit:
> >http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> >
>
>
> ___
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users ma
Re: [asterisk-users] Next step in extensions.conf after answer the phone in Queue
> Al Baker napsal(a): >> Why would you want a "channel to continue" after the caller has hung up. >> I clearly am missing something here because I can't see what good that >> would be. What do people do with this "Continued Channel" ? >> What is is used for ? How Does having it help you ? ??? On Wed, 23 Apr 2008, AnDY wrote: > I want to log in database some info ( total agents logged in, busy > agents, time ... ). I have some variables and checking them. Sounds like you are looking for "deadagi" and the "h" extension -- I do it all the time. Thanks in advance, Steve Edwards [EMAIL PROTECTED] Voice: +1-760-468-3867 PST Newline Fax: +1-760-731-3000 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Next step in extensions.conf after answer the phone in Queue
I want to log in database some info ( total agents logged in, busy
agents, time ... ). I have some variables and checking them.
Let me explain it from beginning:
Somebody call the queue and everyone is busy, i need to play to caller
that everyone is busy and he should call later, and log this situation.
So I have to variables. Total agents available (TQC) to pick up and busy
agents (BQC). If everyone is busy than this to variables matches and the
caller has to wait. This I need to log with this two numbers.
If BQC != TQC I need just log the numbers nothing else.
Hopefully it is clear to you.
Maybe there is another solution how to do that.
Btw. I am putting this stats in MySQL database.
Andy
Al Baker napsal(a):
> Why would you want a "channel to continue" after the caller has hung up.
> I clearly am missing something here because I can't see what good that
> would be. What do people do with this "Continued Channel" ?
> What is is used for ? How Does having it help you ? ???
>
> Atis Lezdins wrote:
>
>> Queue will continue if called person hangs up (and there's no option).
>> If caller hangs up, call goes to h extension in same context. Just the
>> same way as Dial with 'g'. There's a change in 1.6 that allows called
>> channel to continue if caller hangs up, so probably something like
>> this could be applied also to Queue (or was that actually working with
>> using Local channels?).
>>
>> Regards,
>> Atis
>>
>> On Wed, Apr 23, 2008 at 7:13 PM, AnDY <[EMAIL PROTECTED]> wrote:
>>
>>
>>> Thank you for your answer.
>>> But the Dial command has a option 'g' which means that after succes will
>>> proceed next priorities in the dialplan. Is there something also for
>>> Queue() because according to manual there is no option for it. So I am
>>> looking for some other solution.
>>>
>>> Andy
>>>
>>> Tony Mountifield napsal(a):
>>>
>>>
>>>
>>>
In article <[EMAIL PROTECTED]>,
>>> > <[EMAIL PROTECTED]> wrote:
>>> >
>>> >> Hello everybody.
>>> >>
>>> >> I was looking for the solution but nothing found. I have this in my
>>> >> extensions.conf:
>>> >>
>>> >> exten => 233,1,SetAccount(queue1)
>>> >> exten => 233,2,Queue(queue1|rn)
>>> >> exten => 233,3,NoOp(${QUEUESTATUS})
>>> >> exten => 233,4,NoOp(${DIALSTATUS})
>>> >>
>>> >>
>>> >> But when the call is placed in the queue and somebody answer it, it will
>>> >> throw an error:
>>> >> == Spawn extension (default, 211, 4) exited non-zero on
>>> >> 'Local/[EMAIL PROTECTED],2'
>>> >>
>>> >> And no other command in extensions is executed.
>>> >> Any suggestions?
>>> >>
>>> >
>>> > Queue() is like Dial(), in that if it succeeds in connecting to someone,
>>> > it will not return to the next priority in the dialplan. However, if you
>>> > define an 'h' extension, that will get executed when the call is
>>> complete:
>>> >
>>> > exten => 233,1,SetAccount(queue1)
>>> > exten => 233,2,Queue(queue1|rn)
>>> > exten => 233,3,NoOp(${QUEUESTATUS})
>>> > exten => 233,4,NoOp(${DIALSTATUS})
>>> >
>>> > exten => h,1,NoOp(${QUEUESTATUS})
>>> > exten => h,2,NoOp(${DIALSTATUS})
>>> >
>>> > Cheers
>>> > Tony
>>> >
>>>
>>>
>>>
>>>
>>> ___
>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>>
>>> asterisk-users mailing list
>>> To UNSUBSCRIBE or update options visit:
>>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>>
>>>
>>>
>>
>>
>>
>
> ___
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
___
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Next step in extensions.conf after answer the phone in Queue
Why would you want a "channel to continue" after the caller has hung up.
I clearly am missing something here because I can't see what good that
would be. What do people do with this "Continued Channel" ?
What is is used for ? How Does having it help you ? ???
Atis Lezdins wrote:
> Queue will continue if called person hangs up (and there's no option).
> If caller hangs up, call goes to h extension in same context. Just the
> same way as Dial with 'g'. There's a change in 1.6 that allows called
> channel to continue if caller hangs up, so probably something like
> this could be applied also to Queue (or was that actually working with
> using Local channels?).
>
> Regards,
> Atis
>
> On Wed, Apr 23, 2008 at 7:13 PM, AnDY <[EMAIL PROTECTED]> wrote:
>
>> Thank you for your answer.
>> But the Dial command has a option 'g' which means that after succes will
>> proceed next priorities in the dialplan. Is there something also for
>> Queue() because according to manual there is no option for it. So I am
>> looking for some other solution.
>>
>> Andy
>>
>> Tony Mountifield napsal(a):
>>
>>
>>
>>> In article <[EMAIL PROTECTED]>,
>>>
>> > <[EMAIL PROTECTED]> wrote:
>> >
>> >> Hello everybody.
>> >>
>> >> I was looking for the solution but nothing found. I have this in my
>> >> extensions.conf:
>> >>
>> >> exten => 233,1,SetAccount(queue1)
>> >> exten => 233,2,Queue(queue1|rn)
>> >> exten => 233,3,NoOp(${QUEUESTATUS})
>> >> exten => 233,4,NoOp(${DIALSTATUS})
>> >>
>> >>
>> >> But when the call is placed in the queue and somebody answer it, it will
>> >> throw an error:
>> >> == Spawn extension (default, 211, 4) exited non-zero on
>> >> 'Local/[EMAIL PROTECTED],2'
>> >>
>> >> And no other command in extensions is executed.
>> >> Any suggestions?
>> >>
>> >
>> > Queue() is like Dial(), in that if it succeeds in connecting to someone,
>> > it will not return to the next priority in the dialplan. However, if you
>> > define an 'h' extension, that will get executed when the call is complete:
>> >
>> > exten => 233,1,SetAccount(queue1)
>> > exten => 233,2,Queue(queue1|rn)
>> > exten => 233,3,NoOp(${QUEUESTATUS})
>> > exten => 233,4,NoOp(${DIALSTATUS})
>> >
>> > exten => h,1,NoOp(${QUEUESTATUS})
>> > exten => h,2,NoOp(${DIALSTATUS})
>> >
>> > Cheers
>> > Tony
>> >
>>
>>
>>
>>
>> ___
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>>
>
>
>
>
___
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Next step in extensions.conf after answer the phone in Queue
Queue will continue if called person hangs up (and there's no option).
If caller hangs up, call goes to h extension in same context. Just the
same way as Dial with 'g'. There's a change in 1.6 that allows called
channel to continue if caller hangs up, so probably something like
this could be applied also to Queue (or was that actually working with
using Local channels?).
Regards,
Atis
On Wed, Apr 23, 2008 at 7:13 PM, AnDY <[EMAIL PROTECTED]> wrote:
> Thank you for your answer.
> But the Dial command has a option 'g' which means that after succes will
> proceed next priorities in the dialplan. Is there something also for
> Queue() because according to manual there is no option for it. So I am
> looking for some other solution.
>
> Andy
>
> Tony Mountifield napsal(a):
>
>
> > In article <[EMAIL PROTECTED]>,
> > <[EMAIL PROTECTED]> wrote:
> >
> >> Hello everybody.
> >>
> >> I was looking for the solution but nothing found. I have this in my
> >> extensions.conf:
> >>
> >> exten => 233,1,SetAccount(queue1)
> >> exten => 233,2,Queue(queue1|rn)
> >> exten => 233,3,NoOp(${QUEUESTATUS})
> >> exten => 233,4,NoOp(${DIALSTATUS})
> >>
> >>
> >> But when the call is placed in the queue and somebody answer it, it will
> >> throw an error:
> >> == Spawn extension (default, 211, 4) exited non-zero on
> >> 'Local/[EMAIL PROTECTED],2'
> >>
> >> And no other command in extensions is executed.
> >> Any suggestions?
> >>
> >
> > Queue() is like Dial(), in that if it succeeds in connecting to someone,
> > it will not return to the next priority in the dialplan. However, if you
> > define an 'h' extension, that will get executed when the call is complete:
> >
> > exten => 233,1,SetAccount(queue1)
> > exten => 233,2,Queue(queue1|rn)
> > exten => 233,3,NoOp(${QUEUESTATUS})
> > exten => 233,4,NoOp(${DIALSTATUS})
> >
> > exten => h,1,NoOp(${QUEUESTATUS})
> > exten => h,2,NoOp(${DIALSTATUS})
> >
> > Cheers
> > Tony
> >
>
>
>
>
> ___
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>http://lists.digium.com/mailman/listinfo/asterisk-users
>
--
Atis Lezdins,
VoIP Project Manager / Developer,
[EMAIL PROTECTED]
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835
___
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Next step in extensions.conf after answer the phone in Queue
Thank you for your answer.
But the Dial command has a option 'g' which means that after succes will
proceed next priorities in the dialplan. Is there something also for
Queue() because according to manual there is no option for it. So I am
looking for some other solution.
Andy
Tony Mountifield napsal(a):
> In article <[EMAIL PROTECTED]>,
> <[EMAIL PROTECTED]> wrote:
>
>> Hello everybody.
>>
>> I was looking for the solution but nothing found. I have this in my
>> extensions.conf:
>>
>> exten => 233,1,SetAccount(queue1)
>> exten => 233,2,Queue(queue1|rn)
>> exten => 233,3,NoOp(${QUEUESTATUS})
>> exten => 233,4,NoOp(${DIALSTATUS})
>>
>>
>> But when the call is placed in the queue and somebody answer it, it will
>> throw an error:
>> == Spawn extension (default, 211, 4) exited non-zero on
>> 'Local/[EMAIL PROTECTED],2'
>>
>> And no other command in extensions is executed.
>> Any suggestions?
>>
>
> Queue() is like Dial(), in that if it succeeds in connecting to someone,
> it will not return to the next priority in the dialplan. However, if you
> define an 'h' extension, that will get executed when the call is complete:
>
> exten => 233,1,SetAccount(queue1)
> exten => 233,2,Queue(queue1|rn)
> exten => 233,3,NoOp(${QUEUESTATUS})
> exten => 233,4,NoOp(${DIALSTATUS})
>
> exten => h,1,NoOp(${QUEUESTATUS})
> exten => h,2,NoOp(${DIALSTATUS})
>
> Cheers
> Tony
>
___
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Next step in extensions.conf after answer the phone in Queue
In article <[EMAIL PROTECTED]>,
<[EMAIL PROTECTED]> wrote:
> Hello everybody.
>
> I was looking for the solution but nothing found. I have this in my
> extensions.conf:
>
> exten => 233,1,SetAccount(queue1)
> exten => 233,2,Queue(queue1|rn)
> exten => 233,3,NoOp(${QUEUESTATUS})
> exten => 233,4,NoOp(${DIALSTATUS})
>
>
> But when the call is placed in the queue and somebody answer it, it will
> throw an error:
> == Spawn extension (default, 211, 4) exited non-zero on
> 'Local/[EMAIL PROTECTED],2'
>
> And no other command in extensions is executed.
> Any suggestions?
Queue() is like Dial(), in that if it succeeds in connecting to someone,
it will not return to the next priority in the dialplan. However, if you
define an 'h' extension, that will get executed when the call is complete:
exten => 233,1,SetAccount(queue1)
exten => 233,2,Queue(queue1|rn)
exten => 233,3,NoOp(${QUEUESTATUS})
exten => 233,4,NoOp(${DIALSTATUS})
exten => h,1,NoOp(${QUEUESTATUS})
exten => h,2,NoOp(${DIALSTATUS})
Cheers
Tony
--
Tony Mountifield
Work: [EMAIL PROTECTED] - http://www.softins.co.uk
Play: [EMAIL PROTECTED] - http://tony.mountifield.org
___
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
