Leif Madsen wrote:
Darrick Hartman wrote:
I know the call parking feature changed in 1.4.23.1 to fix some serious
issues. I'm seeing a major change though which I find disturbing.
A person parks a call by transferring it to the parking position (700).
When the timeout value is reached, the call is NOT returned to that
device, but rather the 's' extension of the phone's registered context
(in this case [unrestricted]).
-- Executing [...@unrestricted:1] Park(SIP/100-08217d38, ) in
new stack
== Parked SIP/100-08217d38 on 7...@parkedcalls. Will timeout back to
extension [unrestricted] s, 1 in 60 seconds
-- Added extension '701' priority 1 to parkedcalls
-- SIP/100-08217d38 Playing 'digits/7' (language 'en')
-- SIP/100-08217d38 Playing 'digits/0' (language 'en')
-- SIP/100-08217d38 Playing 'digits/1' (language 'en')
-- Started music on hold, class 'default', on SIP/100-08217d38
Is there any way to have the call returned to the device that parked the
call (without creating a separate context for each device).
For now I created an extension in the [unrestricted] context which sends
the call back to the IVR menu, but that's just annoying to the person
who placed the call. It should come back to the original device that
parked the call. Always did before.
There will be a couple of new release candidates going out tomorrow morning.
Can
you test them once they are announced to determine if this is still an issue?
If
so, then I would suggest you verify the bug does not exist on the bug tracker
already, and if it doesn't, then you can open a new issue.
This was probably a miss-use of the system by me as explained by someone
else off-list, but perhaps it's still a bug. It ONLY happens with blind
transfers. If you use an attended transfer, the behavior works as
expected. This is a change from past behavior, but it makes more sense
to use an attended transfer to the parking location OR the one step park
feature instead.
Darrick
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