Re: [asterisk-users] Problem with Verizon Wireless
Nextel does that, pickups up after x rings and says 'The Nextel subscriber you are trying to reach is unavailable, please try your call again later. I'm not sure what Verizon or Nextel called this feature or what advantage is it for the carrier to play it versus just letting it ring forever... In general I've had similar issues, customers want voicemail and single number reach delivers the call to the device that answers, be it a home answering machine, cell phone voicemail, etc. I haven't had a customer keep single number reach as one call in can burn 4 or more channels out to each device. Doesn't scale real well. From: asterisk-users-boun...@lists.digium.com on behalf of drew einhorn Sent: Mon 3/16/2009 7:27 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Problem with Verizon Wireless Hi, I'm having a problem with Verizon Wireless, I'm hoping someone here knows the right way to phrase the trouble report so it gets to someone at Verizon who can solve the problem. We have DIDs that simultaneously ring on voip lines, and Cell numbers. Verizon voicemail is turned off. Every thing works the way it's supposed to, UNLESS one of the cellphones is turned off, or in a remote location where it is too far away from a cell tower. Verizon searches their network and if they cannot find the cell phone, they pick up the call and generate a voice error message. Or if the cell lines are busy they generate busy signal. I need to know the right incantation to use with Verizon to get them to just let the cell lines ring until either some picks up a voip line, or the voip voicemail picks up the call. -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com http://www.api-digital.com/ -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users - Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you.___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Problem with Verizon Wireless
Good luck having Verizon change that. In the meantime why don't you try implementing a call screen feature so that the call is not considered answered until a key is pressed by the one answering? That way the caller will still hear ringing until the one answering presses that key. On Mon, Mar 16, 2009 at 7:27 PM, drew einhorn drew.einh...@gmail.com wrote: Hi, I'm having a problem with Verizon Wireless, I'm hoping someone here knows the right way to phrase the trouble report so it gets to someone at Verizon who can solve the problem. We have DIDs that simultaneously ring on voip lines, and Cell numbers. Verizon voicemail is turned off. Every thing works the way it's supposed to, UNLESS one of the cellphones is turned off, or in a remote location where it is too far away from a cell tower. Verizon searches their network and if they cannot find the cell phone, they pick up the call and generate a voice error message. Or if the cell lines are busy they generate busy signal. I need to know the right incantation to use with Verizon to get them to just let the cell lines ring until either some picks up a voip line, or the voip voicemail picks up the call. -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Problem with Verizon Wireless
On Mon, Mar 16, 2009 at 5:43 PM, Jason Aarons (US) jason.aar...@us.didata.com wrote: Nextel does that, pickups up after x rings and says 'The Nextel subscriber you are trying to reach is unavailable, please try your call again later. I'm not sure what Verizon or Nextel called this feature or what advantage is it for the carrier to play it versus just letting it ring forever... In general I've had similar issues, customers want voicemail and single number reach delivers the call to the device that answers, be it a home answering machine, cell phone voicemail, etc. I haven't had a customer keep single number reach as one call in can burn 4 or more channels out to each device. Doesn't scale real well. 4 channels? Could you count them for me please? I'm just getting started and working my way up from the simplest configurations. I may not have the jargon right right. I was expecting that I could eventually configure things so that I could hand off the calls so that once the Asterisk box got a connection between the DID provider originating the call and whatever/whoever is terminating the call (SIP device, or SIP service provider) the Asterisk box could then drop out of the connection and let the originator talk directly to the terminator. Is this an unrealistic assumption. Ah, I see one disconnect. I think you are assuming T1 or better connections to the PSTN where you are originating and terminating the calls yourself and I'm using SIP service providers to do all the origination and termination. I'm connecting a bunch of home offices scattered around the country and do not have enough lines in any city to justify originating or terminating my own PSTN calls. Maybe just one PSTN line per DSL connection to avoid paying a sip provider to terminate some local calls, and supporting some backup functionality, if the Asterix box has crashed, but it will be a while before things get that complicated. ___ From: asterisk-users-boun...@lists.digium.com on behalf of drew einhorn Sent: Mon 3/16/2009 7:27 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Problem with Verizon Wireless Hi, I'm having a problem with Verizon Wireless, I'm hoping someone here knows the right way to phrase the trouble report so it gets to someone at Verizon who can solve the problem. We have DIDs that simultaneously ring on voip lines, and Cell numbers. Verizon voicemail is turned off. Every thing works the way it's supposed to, UNLESS one of the cellphones is turned off, or in a remote location where it is too far away from a cell tower. Verizon searches their network and if they cannot find the cell phone, they pick up the call and generate a voice error message. Or if the cell lines are busy they generate busy signal. I need to know the right incantation to use with Verizon to get them to just let the cell lines ring until either some picks up a voip line, or the voip voicemail picks up the call. -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Problem with Verizon Wireless
On Mon, Mar 16, 2009 at 6:47 PM, C F shma...@gmail.com wrote: Good luck having Verizon change that. In the meantime why don't you try implementing a call screen feature so that the call is not considered answered until a key is pressed by the one answering? That way the caller will still hear ringing until the one answering presses that key. Maybe I don't understand this suggestion. I think your suggestion applys to my sip phones/atas, but they are not the problem. The problem is that when Verizon's network notices the the cell phone is currently not on their network, they pick up the call and answer with a voice error message (sometimes after only one ring), before anybody has a chance to answer on a sip device. Or, am I misunderstanding you suggestion. -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Problem with Verizon Wireless
I have a possible suggestion -- don't consider the call answered unless someone types a 1 or something -- makes the dial plan more complex, but it should work pretty well. on Monday 03/16/2009 drew einhorn(drew.einh...@gmail.com) wrote On Mon, Mar 16, 2009 at 6:47 PM, C F shma...@gmail.com wrote: Good luck having Verizon change that. In the meantime why don't you try implementing a call screen feature so that the call is not considered answered until a key is pressed by the one answering? That way the caller will still hear ringing until the one answering presses that key. Maybe I don't understand this suggestion. I think your suggestion applys to my sip phones/atas, but they are not the problem. The problem is that when Verizon's network notices the the cell phone is currently not on their network, they pick up the call and answer with a voice error message (sometimes after only one ring), before anybody has a chance to answer on a sip device. Or, am I misunderstanding you suggestion. -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Your life is like a penny. You're going to lose it. The question is: How do you spend it? John Covici cov...@ccs.covici.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Problem with Verizon Wireless
drew einhorn wrote: snip Maybe I don't understand this suggestion. I think your suggestion applys to my sip phones/atas, but they are not the problem. The problem is that when Verizon's network notices the the cell phone is currently not on their network, they pick up the call and answer with a voice error message (sometimes after only one ring), before anybody has a chance to answer on a sip device. On T-mobile, a subscriber can choose to forward to another number in the PSTN if the phone cannot be found, they call unavailable, and even a different number if the cell doesn't answer in a number of rings ( AFAIK not adjustable by the subscriber ) This can all be done a the mobile phone, so no customer service help required. Unknown if VeriZon can do the same. Questionable if customer service can answer either, if they are as good as most! John Novack -- Dog is my co-pilot ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Problem with Verizon Wireless
Which if you follow my solution will still ring to the other phones/devices. http://www.voip-info.org/wiki-Asterisk+cmd+Dial Use the M option to accomplish this (I'm 1.2 here) if you use 1.4/1.6 then there might be an easier solution, not sure. On Mon, Mar 16, 2009 at 8:58 PM, drew einhorn drew.einh...@gmail.com wrote: On Mon, Mar 16, 2009 at 6:47 PM, C F shma...@gmail.com wrote: Good luck having Verizon change that. In the meantime why don't you try implementing a call screen feature so that the call is not considered answered until a key is pressed by the one answering? That way the caller will still hear ringing until the one answering presses that key. Maybe I don't understand this suggestion. I think your suggestion applys to my sip phones/atas, but they are not the problem. The problem is that when Verizon's network notices the the cell phone is currently not on their network, they pick up the call and answer with a voice error message (sometimes after only one ring), before anybody has a chance to answer on a sip device. Or, am I misunderstanding you suggestion. -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Problem with Verizon Wireless
John Novack wrote: drew einhorn wrote: snip Maybe I don't understand this suggestion. I think your suggestion applys to my sip phones/atas, but they are not the problem. The problem is that when Verizon's network notices the the cell phone is currently not on their network, they pick up the call and answer with a voice error message (sometimes after only one ring), before anybody has a chance to answer on a sip device. On T-mobile, a subscriber can choose to forward to another number in the PSTN if the phone cannot be found, they call unavailable, and even a different number if the cell doesn't answer in a number of rings ( AFAIK not adjustable by the subscriber ) This can all be done a the mobile phone, so no customer service help required. Unknown if VeriZon can do the same. Questionable if customer service can answer either, if they are as good as most! John Novack I just spoke with a VeriZon wireless tech who maintains cell sites. VeriZon wireless network can have calls forwarded on no answer or immediate to other than their voice mail, but there seems to be no way to escape the network recording if the phone can't be found. You may want to try forwarding to another PSTN number either on now answer or immediate and see if he is mistaken John Novack -- Dog is my co-pilot ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Problem with Verizon Wireless
Is the feature you are implementing Single Number Reach? They dial a number and you call another number (Verizon Cell Phone) trying to connect them to the user? But the problem is Verizon answers with the silly out of reach message? I've never seen where the PSTN carrier lets you re-direct the call to the cell phone without your Single Number Reach PBX holding/hairpinning the call. I'm more old school PBX than SIP expert and suspect this can be done in the SIP cloud. I suspect services like Vonage Ring Lists don't hairpin calls! -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of drew einhorn Sent: Monday, March 16, 2009 8:52 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Problem with Verizon Wireless On Mon, Mar 16, 2009 at 5:43 PM, Jason Aarons (US) jason.aar...@us.didata.com wrote: Nextel does that, pickups up after x rings and says 'The Nextel subscriber you are trying to reach is unavailable, please try your call again later. I'm not sure what Verizon or Nextel called this feature or what advantage is it for the carrier to play it versus just letting it ring forever... In general I've had similar issues, customers want voicemail and single number reach delivers the call to the device that answers, be it a home answering machine, cell phone voicemail, etc. I haven't had a customer keep single number reach as one call in can burn 4 or more channels out to each device. Doesn't scale real well. 4 channels? Could you count them for me please? I'm just getting started and working my way up from the simplest configurations. I may not have the jargon right right. I was expecting that I could eventually configure things so that I could hand off the calls so that once the Asterisk box got a connection between the DID provider originating the call and whatever/whoever is terminating the call (SIP device, or SIP service provider) the Asterisk box could then drop out of the connection and let the originator talk directly to the terminator. Is this an unrealistic assumption. Ah, I see one disconnect. I think you are assuming T1 or better connections to the PSTN where you are originating and terminating the calls yourself and I'm using SIP service providers to do all the origination and termination. I'm connecting a bunch of home offices scattered around the country and do not have enough lines in any city to justify originating or terminating my own PSTN calls. Maybe just one PSTN line per DSL connection to avoid paying a sip provider to terminate some local calls, and supporting some backup functionality, if the Asterix box has crashed, but it will be a while before things get that complicated. ___ From: asterisk-users-boun...@lists.digium.com on behalf of drew einhorn Sent: Mon 3/16/2009 7:27 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Problem with Verizon Wireless Hi, I'm having a problem with Verizon Wireless, I'm hoping someone here knows the right way to phrase the trouble report so it gets to someone at Verizon who can solve the problem. We have DIDs that simultaneously ring on voip lines, and Cell numbers. Verizon voicemail is turned off. Every thing works the way it's supposed to, UNLESS one of the cellphones is turned off, or in a remote location where it is too far away from a cell tower. Verizon searches their network and if they cannot find the cell phone, they pick up the call and generate a voice error message. Or if the cell lines are busy they generate busy signal. I need to know the right incantation to use with Verizon to get them to just let the cell lines ring until either some picks up a voip line, or the voip voicemail picks up the call. -- Drew Einhorn ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo
Re: [asterisk-users] Problem with Verizon Wireless
On Mon, Mar 16, 2009 at 8:45 PM, Jason Aarons (US) jason.aar...@us.didata.com wrote: Is the feature you are implementing Single Number Reach? They dial a number and you call another number (Verizon Cell Phone) trying to connect them to the user? But the problem is Verizon answers with the silly out of reach message? I've never seen where the PSTN carrier lets you re-direct the call to the cell phone without your Single Number Reach PBX holding/hairpinning the call. I'm more old school PBX than SIP expert and suspect this can be done in the SIP cloud. I suspect services like Vonage Ring Lists don't hairpin calls! I'm just getting started in this are and learning the jargon (had to google, Single Number Reach, and hairpinning). Yes, I am trying to implement Single Number Reach. I'm really not ready to deal with hairpinning. I think that means the call comes into my system from the originator, the makes a sharp U-turn sort of like a hairpin shape an goes out to wherever the call is terminated. I believe, but I could easily be wrong, that with sip I can let go of the hairpin and let the sip originator talk directly to the sip terminator and get the asterisk box out of the picture once the call is properly connected. But I'm not yet ready to work on that part. My problem is that the Verizon network grabs the call and effectively says: it's mine, and I can't handle it. When Verizon should just ignore the calls they can handle, and let those who can handle the call, handle it. I've got to go take a closer look at some earlier comments that I did not quite understand on first reading. I may have to make the process of answering a call more complicated for the users. They have to answer the phone and press a key on the keypad to prove they are a human and not a stupid Verizon robot that had no business answering the phone. Arghhh!!! That's really ugly from a human interface stand point. And I've got to figure out how to implement it. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of drew einhorn Sent: Monday, March 16, 2009 8:52 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Problem with Verizon Wireless On Mon, Mar 16, 2009 at 5:43 PM, Jason Aarons (US) jason.aar...@us.didata.com wrote: Nextel does that, pickups up after x rings and says 'The Nextel subscriber you are trying to reach is unavailable, please try your call again later. I'm not sure what Verizon or Nextel called this feature or what advantage is it for the carrier to play it versus just letting it ring forever... In general I've had similar issues, customers want voicemail and single number reach delivers the call to the device that answers, be it a home answering machine, cell phone voicemail, etc. I haven't had a customer keep single number reach as one call in can burn 4 or more channels out to each device. Doesn't scale real well. 4 channels? Could you count them for me please? I'm just getting started and working my way up from the simplest configurations. I may not have the jargon right right. I was expecting that I could eventually configure things so that I could hand off the calls so that once the Asterisk box got a connection between the DID provider originating the call and whatever/whoever is terminating the call (SIP device, or SIP service provider) the Asterisk box could then drop out of the connection and let the originator talk directly to the terminator. Is this an unrealistic assumption. Ah, I see one disconnect. I think you are assuming T1 or better connections to the PSTN where you are originating and terminating the calls yourself and I'm using SIP service providers to do all the origination and termination. I'm connecting a bunch of home offices scattered around the country and do not have enough lines in any city to justify originating or terminating my own PSTN calls. Maybe just one PSTN line per DSL connection to avoid paying a sip provider to terminate some local calls, and supporting some backup functionality, if the Asterix box has crashed, but it will be a while before things get that complicated. ___ From: asterisk-users-boun...@lists.digium.com on behalf of drew einhorn Sent: Mon 3/16/2009 7:27 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Problem with Verizon Wireless Hi, I'm having a problem with Verizon Wireless, I'm hoping someone here knows the right way to phrase the trouble report so it gets to someone at Verizon who can solve the problem. We have DIDs that simultaneously ring on voip lines, and Cell numbers. Verizon voicemail is turned off. Every thing works the way it's supposed to, UNLESS one of the cellphones is turned off, or in a remote location where it is too far away from a cell tower
