i upgraded to 1.4.21.2-2 and set the autofill to on and it solved the
problem.. yet i kept the failover settings incase it happens again.. so if it
happens.. the fail over will redirect the caller to the same queue but the
conditions will apply like it was a new call.
i found out that there is a problem with the SIP hints..
sometimes my agent has busy hint while it's not onthe phone!!!
AHD Tarek Sawah
Integrated Digital Systems
CCNA, MCSE, RHCE, VoIP
Syria: +963 944 618286
USA: +1 347 562 2308
Date: Thu, 25 Sep 2008 20:36:50 -0500
From: [EMAIL PROTECTED]
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Queue Calls getting stuck in there
Did you ever solve this? I am experiencing the same issue with 1.4.21.2.
I have turned autofill on and tried incoming limits, but no luck. It
happens at least once per day. Agents will be available but calls will
just sit there until one of the waiting agents logs off and back in.
Andrew
Tariq .. wrote:
the Autofill thing didn't solve the problem.. i have another server
hosted in the USA with Asterisk 1.4.20-1 on it.. it doesn't have that
problem..
in the server i'm talking about the only way i found to avoid this
problem is to set a time out for the queue then the user is rotated into
the same queue again.. that will give the waiting users a chance to go
delivered.. i'm already questioning my agents about the delay in
answering the calls so i set the time out to 3 seconds where the caller
will be rotated in turns and the queue will be working fine..
the Autofill worked with this slution pretty well .. plus when the stuck
caller gets rotated his chance of getting connected to an agent go
higher as he won't be stuck forever..
but i need a better solution for this problem.. so im thinking of
installing the Asterisk 1.4.20-1 which i haven't faced any problem with
since i installed it.
Regards
From: [EMAIL PROTECTED]
To: asterisk-users@lists.digium.com
Date: Sat, 13 Sep 2008 22:00:14 -0700
Subject: Re: [asterisk-users] Queue Calls getting stuck in there
Try the autofill=yes setting available in queues.conf
Original Message
Subject: [asterisk-users] Queue Calls getting stuck in there
From: Tariq ..
Date: Sat, September 13, 2008 5:53 pm
To: Asterisk Users
Greetings,
i have a problem with my asterisk ..
i'm using Asterisk 1.4.19-1 with FreePBX 2.4.1.1 and TrixBox
the problem is that i'm having is the following.. a call comes to a
Queue.. the caller must be forwarded to one of the free members who are
waiting.. but instead of going to a member.. the caller stays in the
queue without being forwarded..
i tried to play with the timeout and fail over times but the caller
stays in the queue no matter what..
following are my Queues.conf , Extensions.conf, SIP.conf for one of my
queues
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