Re: [asterisk-users] Ringing issue
On Tue, 13 May 2014 15:28:26 +0100 Gareth Blades wrote: > Initial thoughts are that it could be you are sending back SIP/180 > with no session progress and indicating ringing but the other end is > misconfiguration and not generating its own ring tone. This is > possible if you have multiple providers sending you calls or one > provider using different kit for different geographic areas. I seem to have solved this, sorta. My Provider, Thinktel in Canada, normally sets "PBX plays ringback" to false meaning that they generate the ring tone in all cases. By mistake it was set to true on my trunk. They changed that and now the callers are hearing a ring tone. It's still an interesting question I think. What if I wanted to do something with early media? That is not possible with this setup. Anyway, here it is for future searchers. Talk to your origination provider if you have this problem. -- D'Arcy J.M. Cain System Administrator, Vex.Net http://www.Vex.Net/ IM:da...@vex.net VoIP: sip:da...@vex.net -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Ringing issue
On Tue, 13 May 2014 15:28:26 +0100 Gareth Blades wrote: > You would need to provide more information. Mobiles and landlines are > not SIP and yet you say calls are coming into your asterisk over SIP. > So what or who is doing the translation? My origination provider. While I do have a SIP address, no one is calling it and other than local sets (which don't seem to have this issue) all calls are coming through my single origination provider. This is why I am confused. Virtually all calls are coming from the PSTN through one connection. If all callers had the problem it would almost make more sense. > Initial thoughts are that it could be you are sending back SIP/180 > with no session progress and indicating ringing but the other end is > misconfiguration and not generating its own ring tone. This is > possible if you have multiple providers sending you calls or one > provider using different kit for different geographic areas. Geographic doesn't seem to be the issue. Most calls are coming from Toronto, Canada where I am. They come from major carriers. Rogers is the largest cell carrier here and that appears to be one place where it fails. I am on Koodo which uses the Telus network, the second largest, and mine works fine. -- D'Arcy J.M. Cain System Administrator, Vex.Net http://www.Vex.Net/ IM:da...@vex.net VoIP: sip:da...@vex.net -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Ringing issue
You would need to provide more information. Mobiles and landlines are not SIP and yet you say calls are coming into your asterisk over SIP. So what or who is doing the translation? Initial thoughts are that it could be you are sending back SIP/180 with no session progress and indicating ringing but the other end is misconfiguration and not generating its own ring tone. This is possible if you have multiple providers sending you calls or one provider using different kit for different geographic areas. On 13/05/14 12:01, D'Arcy J.M. Cain wrote: I have an issue with ringing. Some users who call my switch hear ringing and others don't. I have researched this and understand the issue of firewalling and RTP. My switch has UDP ports 1 to 2 open. In any case I think that blocked RTP would block all ringing, not just some. I have one origination provider. As far as I can tell the issue is related to the remote user's provider. My sister does not hear ringing when she calls from her Roger's cell phone but she does from her Vonage phone. I hear ringing when calling in from my Koodo cell phone. Some land lines work and others do not. The server is not behind a NAT and neither is the origination provider. There is a firewall but port 5060 is open (UDP and, just in case, TCP) as well as the RTP ports mentioned above. I am not sure where to look next. I assume that there is some sort of signaling that I am not doing but I can't figure out where. Can anyone suggest what area I should be looking? Thanks. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Ringing issue
Ishfaq Malik wrote:
> Ishfaq Malik wrote:
>
>> Hi
>>
>> We run a hosted VoIP service for multiple customers off the same server
>> and I'm having an odd issue with just one customer in particular. We're
>> using realtime in a MySQL DB and this is their dialplan
>>
>> *** 1. row ***
>> context: pcsu-Identifier
>>exten: s
>> priority: 1
>> app: Answer
>> appdata:
>> *** 2. row ***
>> context: pcsu-Identifier
>>exten: s
>> priority: 2
>> app: Wait
>> appdata: 2
>> *** 3. row ***
>> context: pcsu-Identifier
>>exten: s
>> priority: 3
>> app: Set
>> appdata: CALLERID(num)=${CALLERID(num)}
>> *** 4. row ***
>> context: pcsu-Identifier
>>exten: s
>> priority: 4
>> app: GotoIfTime
>> appdata: 08:30-17:30|mon-fri|*|*?pcsu-Identifier-work|s|1
>> *** 5. row ***
>> context: pcsu-Identifier
>>exten: s
>> priority: 5
>> app: Playback
>> appdata: pcsu-voicemail-file
>> *** 6. row ***
>> context: pcsu-Identifier
>>exten: s
>> priority: 6
>> app: Voicemail
>> appdata: 2...@pcsu-local|s
>> *** 7. row ***
>> context: pcsu-Identifier
>>exten: s
>> priority: 8
>> app: Hangup
>> appdata:
>> *** 8. row ***
>> context: pcsu-Identifier-work
>>exten: s
>> priority: 1
>> app: Dial
>> appdata:
>> SIP/ukgeonum...@carrier&SIP/ukgeonum...@carrier&SIP/PCSU200&SIP/PCSU201&SIP/PCSU202&SIP/PCSU203&SIP/PCSU204&SIP/PCSU205&SIP/PCSU206|15
>> *** 9. row ***
>> context: pcsu-Identifier-work
>>exten: s
>> priority: 2
>> app: Dial
>> appdata:
>> SIP/ukgeonum...@carrier&SIP/ukgeonum...@carrier&SIP/ukgeonum...@carrier&SIP/PCSU200&SIP/PCSU201&SIP/PCSU202&SIP/PCSU203&SIP/PCSU204&SIP/PCSU205&SIP/PCSU206|20
>> *** 10. row ***
>> context: pcsu-Identifier-work
>>exten: s
>> priority: 3
>> app: Playback
>> appdata: pcsu-voicemail-file
>> *** 11. row ***
>> context: pcsu-Identifier-work
>>exten: s
>> priority: 4
>> app: Voicemail
>> appdata: 2...@pcsu-local|s
>> *** 12. row ***
>> context: pcsu-Identifier-work
>>exten: s
>> priority: 5
>> app: Hangup
>> appdata:
>>
>>
>> I know how daft it looks but they insisted on ringing real UK geographic
>> numbers in the same step as SIP extensions. A while back I changed the
>> initial Answer step to NoOp as the Answer step was distorting our CDR
>> and I hadn't realised that Answer wasn't implicitly required. After I
>> did this the caller stopped hearing a ringing tone when ringing into
>> this dial plan. When I put the Answer step back in instead of the NoOp
>> the caller could hear the ringing tone when dialling in again.
>>
>> I've tried replacing the Answer with Ringing but I still got silence
>> while the extensions and numbers were ringing.
>>
>> Any thoughts on this would be helpful and I will be trying to replicate
>> this on out test system.
>>
>> Thanks in advance
>>
>> Ish
>>
>>
> I should also add, we have no problems with the caller hearing ringing
> with any of the other dial plans on this server even though they start
> with NoOp and not Answer
>
> Ish
>
Fixed it by using an explicit r option in the dial steps
Ish
--
Ishfaq Malik
Software Developer
PackNet Ltd
Office: 0161 660 3062
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Re: [asterisk-users] Ringing issue
Ishfaq Malik wrote:
> Hi
>
> We run a hosted VoIP service for multiple customers off the same server
> and I'm having an odd issue with just one customer in particular. We're
> using realtime in a MySQL DB and this is their dialplan
>
> *** 1. row ***
> context: pcsu-Identifier
>exten: s
> priority: 1
> app: Answer
> appdata:
> *** 2. row ***
> context: pcsu-Identifier
>exten: s
> priority: 2
> app: Wait
> appdata: 2
> *** 3. row ***
> context: pcsu-Identifier
>exten: s
> priority: 3
> app: Set
> appdata: CALLERID(num)=${CALLERID(num)}
> *** 4. row ***
> context: pcsu-Identifier
>exten: s
> priority: 4
> app: GotoIfTime
> appdata: 08:30-17:30|mon-fri|*|*?pcsu-Identifier-work|s|1
> *** 5. row ***
> context: pcsu-Identifier
>exten: s
> priority: 5
> app: Playback
> appdata: pcsu-voicemail-file
> *** 6. row ***
> context: pcsu-Identifier
>exten: s
> priority: 6
> app: Voicemail
> appdata: 2...@pcsu-local|s
> *** 7. row ***
> context: pcsu-Identifier
>exten: s
> priority: 8
> app: Hangup
> appdata:
> *** 8. row ***
> context: pcsu-Identifier-work
>exten: s
> priority: 1
> app: Dial
> appdata:
> SIP/ukgeonum...@carrier&SIP/ukgeonum...@carrier&SIP/PCSU200&SIP/PCSU201&SIP/PCSU202&SIP/PCSU203&SIP/PCSU204&SIP/PCSU205&SIP/PCSU206|15
> *** 9. row ***
> context: pcsu-Identifier-work
>exten: s
> priority: 2
> app: Dial
> appdata:
> SIP/ukgeonum...@carrier&SIP/ukgeonum...@carrier&SIP/ukgeonum...@carrier&SIP/PCSU200&SIP/PCSU201&SIP/PCSU202&SIP/PCSU203&SIP/PCSU204&SIP/PCSU205&SIP/PCSU206|20
> *** 10. row ***
> context: pcsu-Identifier-work
>exten: s
> priority: 3
> app: Playback
> appdata: pcsu-voicemail-file
> *** 11. row ***
> context: pcsu-Identifier-work
>exten: s
> priority: 4
> app: Voicemail
> appdata: 2...@pcsu-local|s
> *** 12. row ***
> context: pcsu-Identifier-work
>exten: s
> priority: 5
> app: Hangup
> appdata:
>
>
> I know how daft it looks but they insisted on ringing real UK geographic
> numbers in the same step as SIP extensions. A while back I changed the
> initial Answer step to NoOp as the Answer step was distorting our CDR
> and I hadn't realised that Answer wasn't implicitly required. After I
> did this the caller stopped hearing a ringing tone when ringing into
> this dial plan. When I put the Answer step back in instead of the NoOp
> the caller could hear the ringing tone when dialling in again.
>
> I've tried replacing the Answer with Ringing but I still got silence
> while the extensions and numbers were ringing.
>
> Any thoughts on this would be helpful and I will be trying to replicate
> this on out test system.
>
> Thanks in advance
>
> Ish
>
I should also add, we have no problems with the caller hearing ringing
with any of the other dial plans on this server even though they start
with NoOp and not Answer
Ish
--
Ishfaq Malik
Software Developer
PackNet Ltd
Office: 0161 660 3062
--
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
