Re: [AusNOG] Telstra mobile issues again?

[Mark Tees]

On 23 May 2018 at 08:36, Brenden Cruikshank  wrote:
> On the other hand we have a legacy Telstra frame relay service, it’s had
> 100% uptime for as long as I can remember. Old technology just seems so much
> more reliable.

Well, I am just guessing here so please feel free to correct me but
Frame relay delivered services would likely have been: service ->
frame relay gear -> ATM/SDH/POS/DWDM stuff -> frame relay gear ->
service termination

These days lots of things just live on shared IP network land and end
up in shared domains to some extent for convenience, cost, simplicity
etc etc.

In the past it seems like the transport elements of the network were
primarily the shared infrastructure with much smaller problem domains.
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Re: [AusNOG] Telstra mobile issues again?

[trs80]

On Wed, 23 May 2018, Mark Currie wrote:

> There are dual SIM phones available as well.. Just sayin’ :-)

Rapidly going off-topic, but make sure you get one that supports 3G 
simultaneous operation on the second SIM, not just 2G (which is of course 
fairly useless in Australia now).

-- 
# TRS-80  trs80(a)ucc.gu.uwa.edu.au #/ "Otherwise Bub here will do \
# UCC Wheel Member http://trs80.ucc.asn.au/ #|  what squirrels do best |
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[  software that I know of" -- Bill Gates, 1980 ]\  nuts." -- Acid Reflux #231 /___
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Re: [AusNOG] Telstra mobile issues again?

[John Edwards]

VoWiFi allows your mobile number to work over 3rd party networks, assuming
your home carrier's core is still running.

Americans who tour international conferences nearly always have T-Mobile
sims because the VoWiFi works better than roaming.

Also; the cool kids use HSS instead of HLR now, although that still won't
help you get proper MVNO agreements.

John


On 23 May 2018 at 11:00, Matthew Moyle-Croft <m...@mmc.com.au> wrote:

>
> On 23 May 2018, at 10:49 am, Bradley Amm <b...@bradleyamm.com> wrote:
>
> It would be great if we could “roam” between all networks or a company
> comes up with a product that can roam between all networks
>
>
> I just moved back from the USA to Australia and still have my T-Mobile sim
> in one of the phones, happily roams on all the networks! (As do most
> roaming SIMs). Google with their Project Fi have that across at least
> Sprint and T-Mo in the USA (yes, soon to be one network). Summary - get a
> non-Australian SIM that has some reasonable roaming rates and that’s what
> you get. (Maybe get a Voda NZ sim? Dunno what the rates are)
>
> The only reason you can’t is commercial - if you could run your own HLR
> and negotiate the agreements with the 3 (soon 4) carriers here you’d be
> able to do it.  They’re just not interested in enabling that.
>
> MMC
>
>
>
> *From:* AusNOG [mailto:ausnog-boun...@lists.ausnog.net] *On Behalf Of *Brenden
> Cruikshank
> *Sent:* Wednesday, 23 May 2018 6:37 AM
> *To:* ausnog@lists.ausnog.net
> *Subject:* Re: [AusNOG] Telstra mobile issues again?
>
> I’m on a personal Telstra plan with an iPhone 8 Plus. It’s my choice to
> use Telstra because I’m either on call or backup to the oncall and I
> selected Telstra due to its “premium” mobile network. It’s not just
> coverage but actually reliable data speeds.
>
> Throughout the Telstra outage my phone never went SOS only, does this mean
> my phone wouldn’t have been able to fail over to another network for 000 /
> 112??? I was unable to make outbound calls and my incoming calls all went
> to voicemail. My guess is I would be unable to call 000/112 and in an
> emergency hopefully someone is on another carrier
>
> This happened just outside my office building yesterday, if Telstra was
> out on Tuesday instead of Monday what’s your chances? Would the Telstra
> outage have affected emergency services once they arrived??
>
> https://www.brisbanetimes.com.au/national/queensland/woman-
> seriously-injured-after-being-hit-by-bus-in-brisbane-cbd-
> 20180522-p4zgo5.html
>
> Telstra seems to publicly dismiss its outages as minor or “affected a
> small number of users” meanwhile people are mentioning it nation wide. The
> outages have been higher then usual over the last 6 months but I’ve got 18
> months left on my contact.
>
> At work we use an Optus evolve service and have 1-3 fixed voice or data
> outages on a good month lasting 30-90 mins to half a day or longer.
> Business is in contract until 2020, it’s now just accepted as a normal
> thing and phones are too hard so “thinking about what to do about it” isn’t
> as simple as that. (We did get a second internet service so I guess we did
> think about it on the data side).
>
> On the other hand we have a legacy Telstra frame relay service, it’s had
> 100% uptime for as long as I can remember. Old technology just seems so
> much more reliable.
>
> Tonight I’m picking up a Amaysim to use as a backup on their $10/mo plan.
> It’s cheap and what Telstra recommends I don’t do!
> https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236
>
> And 4G was unavailable this morning at Central station in Brisbane with
> minimal to no 3G data throughput. Thanks Telstra.
>
>
> Sent from my iPhone
>
>
> On 22 May 2018, at 11:11 pm, Joshua D'Alton <jos...@railgun.com.au> wrote:
>
> If a business, regardless of size, isn't looking at these Telstra outages
> (or any of their provider outages really) and getting the ball rolling on
> what to do about it. well, not good.
>
> The smallest business has the ability, even if not the
> intelligence/motivation/smarts/etc, to evaluate what they rely on and the
> level of continuity they require. Literally even just reading this thread
> should be enough to raise the appropriate questions, such as "why do you
> think something like "they pay for a service. It probably isn't the
> cheapest, but they pay for it anyhow because the name brings an element of
> trust" means zero downtime?"
>
>
> It is interesting that there has been a shift between services you could
> totally rely on (say Telstra in the 90s), to those you can't even with a
> tight SLA (Telstra now..), but the reality is those consideri

Re: [AusNOG] Telstra mobile issues again?

[Darren Moss]

My 2c on this… cause I do it ☺

I am between AU and NZ every month. I have an NZ SIM with 2Degrees Mobile. You 
can get plans where calls are the same price in both AU/NZ, then it doesn’t 
matter which carrier, etc.

In Oz we’re on Optus Business which is great in Oz, but terrible roaming 
overseas. Calls choppy, straight to VM, delayed texts. Horrible.

I have a Samsung dual SIM phone.

HTH


D.

From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Matthew 
Moyle-Croft
Sent: Wednesday, 23 May 2018 1:30 PM
To: Bradley Amm
Cc: ausnog@lists.ausnog.net
Subject: Re: [AusNOG] Telstra mobile issues again?



On 23 May 2018, at 10:49 am, Bradley Amm 
<b...@bradleyamm.com<mailto:b...@bradleyamm.com>> wrote:

It would be great if we could “roam” between all networks or a company comes up 
with a product that can roam between all networks

I just moved back from the USA to Australia and still have my T-Mobile sim in 
one of the phones, happily roams on all the networks! (As do most roaming 
SIMs). Google with their Project Fi have that across at least Sprint and T-Mo 
in the USA (yes, soon to be one network). Summary - get a non-Australian SIM 
that has some reasonable roaming rates and that’s what you get. (Maybe get a 
Voda NZ sim? Dunno what the rates are)

The only reason you can’t is commercial - if you could run your own HLR and 
negotiate the agreements with the 3 (soon 4) carriers here you’d be able to do 
it.  They’re just not interested in enabling that.

MMC




From: AusNOG 
[mailto:ausnog-boun...@lists.ausnog.net<mailto:ausnog-boun...@lists.ausnog.net>]
 On Behalf Of Brenden Cruikshank
Sent: Wednesday, 23 May 2018 6:37 AM
To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net>
Subject: Re: [AusNOG] Telstra mobile issues again?

I’m on a personal Telstra plan with an iPhone 8 Plus. It’s my choice to use 
Telstra because I’m either on call or backup to the oncall and I selected 
Telstra due to its “premium” mobile network. It’s not just coverage but 
actually reliable data speeds.

Throughout the Telstra outage my phone never went SOS only, does this mean my 
phone wouldn’t have been able to fail over to another network for 000 / 112??? 
I was unable to make outbound calls and my incoming calls all went to 
voicemail. My guess is I would be unable to call 000/112 and in an emergency 
hopefully someone is on another carrier

This happened just outside my office building yesterday, if Telstra was out on 
Tuesday instead of Monday what’s your chances? Would the Telstra outage have 
affected emergency services once they arrived??

https://www.brisbanetimes.com.au/national/queensland/woman-seriously-injured-after-being-hit-by-bus-in-brisbane-cbd-20180522-p4zgo5.html

Telstra seems to publicly dismiss its outages as minor or “affected a small 
number of users” meanwhile people are mentioning it nation wide. The outages 
have been higher then usual over the last 6 months but I’ve got 18 months left 
on my contact.

At work we use an Optus evolve service and have 1-3 fixed voice or data outages 
on a good month lasting 30-90 mins to half a day or longer. Business is in 
contract until 2020, it’s now just accepted as a normal thing and phones are 
too hard so “thinking about what to do about it” isn’t as simple as that. (We 
did get a second internet service so I guess we did think about it on the data 
side).

On the other hand we have a legacy Telstra frame relay service, it’s had 100% 
uptime for as long as I can remember. Old technology just seems so much more 
reliable.

Tonight I’m picking up a Amaysim to use as a backup on their $10/mo plan. It’s 
cheap and what Telstra recommends I don’t do!
https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236

And 4G was unavailable this morning at Central station in Brisbane with minimal 
to no 3G data throughput. Thanks Telstra.


Sent from my iPhone

On 22 May 2018, at 11:11 pm, Joshua D'Alton 
<jos...@railgun.com.au<mailto:jos...@railgun.com.au>> wrote:
If a business, regardless of size, isn't looking at these Telstra outages (or 
any of their provider outages really) and getting the ball rolling on what to 
do about it. well, not good.

The smallest business has the ability, even if not the 
intelligence/motivation/smarts/etc, to evaluate what they rely on and the level 
of continuity they require. Literally even just reading this thread should be 
enough to raise the appropriate questions, such as "why do you think something 
like "they pay for a service. It probably isn't the cheapest, but they pay for 
it anyhow because the name brings an element of trust" means zero downtime?"

It is interesting that there has been a shift between services you could 
totally rely on (say Telstra in the 90s), to those you can't even with a tight 
SLA (Telstra now..), but the reality is those considering a bulletproof system 
in the 90s still had a backup incase of a Telstra 

Re: [AusNOG] Telstra mobile issues again?

[Mark Currie]

There are dual SIM phones available as well.. Just sayin’ :-)
Mark

From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Bradley Amm
Sent: Wednesday, 23 May 2018 11:19 AM
To: ausnog@lists.ausnog.net
Subject: Re: [AusNOG] Telstra mobile issues again?

It would be great if we could “roam” between all networks or a company comes up 
with a product that can roam between all networks


From: AusNOG 
[mailto:ausnog-boun...@lists.ausnog.net<mailto:ausnog-boun...@lists.ausnog.net>]
 On Behalf Of Brenden Cruikshank
Sent: Wednesday, 23 May 2018 6:37 AM
To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net>
Subject: Re: [AusNOG] Telstra mobile issues again?

I’m on a personal Telstra plan with an iPhone 8 Plus. It’s my choice to use 
Telstra because I’m either on call or backup to the oncall and I selected 
Telstra due to its “premium” mobile network. It’s not just coverage but 
actually reliable data speeds.

Throughout the Telstra outage my phone never went SOS only, does this mean my 
phone wouldn’t have been able to fail over to another network for 000 / 112??? 
I was unable to make outbound calls and my incoming calls all went to 
voicemail. My guess is I would be unable to call 000/112 and in an emergency 
hopefully someone is on another carrier

This happened just outside my office building yesterday, if Telstra was out on 
Tuesday instead of Monday what’s your chances? Would the Telstra outage have 
affected emergency services once they arrived??

https://www.brisbanetimes.com.au/national/queensland/woman-seriously-injured-after-being-hit-by-bus-in-brisbane-cbd-20180522-p4zgo5.html

Telstra seems to publicly dismiss its outages as minor or “affected a small 
number of users” meanwhile people are mentioning it nation wide. The outages 
have been higher then usual over the last 6 months but I’ve got 18 months left 
on my contact.

At work we use an Optus evolve service and have 1-3 fixed voice or data outages 
on a good month lasting 30-90 mins to half a day or longer. Business is in 
contract until 2020, it’s now just accepted as a normal thing and phones are 
too hard so “thinking about what to do about it” isn’t as simple as that. (We 
did get a second internet service so I guess we did think about it on the data 
side).

On the other hand we have a legacy Telstra frame relay service, it’s had 100% 
uptime for as long as I can remember. Old technology just seems so much more 
reliable.

Tonight I’m picking up a Amaysim to use as a backup on their $10/mo plan. It’s 
cheap and what Telstra recommends I don’t do!
https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236

And 4G was unavailable this morning at Central station in Brisbane with minimal 
to no 3G data throughput. Thanks Telstra.


Sent from my iPhone

On 22 May 2018, at 11:11 pm, Joshua D'Alton 
<jos...@railgun.com.au<mailto:jos...@railgun.com.au>> wrote:
If a business, regardless of size, isn't looking at these Telstra outages (or 
any of their provider outages really) and getting the ball rolling on what to 
do about it. well, not good.

The smallest business has the ability, even if not the 
intelligence/motivation/smarts/etc, to evaluate what they rely on and the level 
of continuity they require. Literally even just reading this thread should be 
enough to raise the appropriate questions, such as "why do you think something 
like "they pay for a service. It probably isn't the cheapest, but they pay for 
it anyhow because the name brings an element of trust" means zero downtime?"

It is interesting that there has been a shift between services you could 
totally rely on (say Telstra in the 90s), to those you can't even with a tight 
SLA (Telstra now..), but the reality is those considering a bulletproof system 
in the 90s still had a backup incase of a Telstra outage.

But back to the OP, Telstra dropping 000 should be hounded like no tomorrow. 
People think power gas is essential services, but 000 is actually essential. Is 
anyone monitoring the ACMA or whoever responses to these events and the lapsing 
of SLAs?

On 22 May 2018 at 22:22, Karen Hargreave 
<ka...@iamunique.net.au<mailto:ka...@iamunique.net.au>> wrote:
Ok, devils advocate side to the rant..

Firstly, let me say that I am not against your idea in the sense that there is 
definitely a need for small businesses to be more agile.

Ok, that said. Yes, one could think that a small business could be more agile, 
but then, they pay for a service. It probably isn't the cheapest, but they pay 
for it anyhow because the name brings an element of trust. Small businesses 
generally don't have the ability to reach into a draw and pick up a sim from 
another provider just to keep them on the air. Even if they can, how do they 
tell their customers of a phone number change? Who do they tell? Yes, a 
solution could involve other types of voice services to be contacted on, but 
then there is th

Re: [AusNOG] Telstra mobile issues again?

[Matthew Moyle-Croft]

> On 23 May 2018, at 10:49 am, Bradley Amm <b...@bradleyamm.com> wrote:
> 
> It would be great if we could “roam” between all networks or a company comes 
> up with a product that can roam between all networks

I just moved back from the USA to Australia and still have my T-Mobile sim in 
one of the phones, happily roams on all the networks! (As do most roaming 
SIMs). Google with their Project Fi have that across at least Sprint and T-Mo 
in the USA (yes, soon to be one network). Summary - get a non-Australian SIM 
that has some reasonable roaming rates and that’s what you get. (Maybe get a 
Voda NZ sim? Dunno what the rates are)

The only reason you can’t is commercial - if you could run your own HLR and 
negotiate the agreements with the 3 (soon 4) carriers here you’d be able to do 
it.  They’re just not interested in enabling that.  

MMC

>  
>   <>
> From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net 
> <mailto:ausnog-boun...@lists.ausnog.net>] On Behalf Of Brenden Cruikshank
> Sent: Wednesday, 23 May 2018 6:37 AM
> To: ausnog@lists.ausnog.net <mailto:ausnog@lists.ausnog.net>
> Subject: Re: [AusNOG] Telstra mobile issues again?
>  
> I’m on a personal Telstra plan with an iPhone 8 Plus. It’s my choice to use 
> Telstra because I’m either on call or backup to the oncall and I selected 
> Telstra due to its “premium” mobile network. It’s not just coverage but 
> actually reliable data speeds. 
>  
> Throughout the Telstra outage my phone never went SOS only, does this mean my 
> phone wouldn’t have been able to fail over to another network for 000 / 
> 112??? I was unable to make outbound calls and my incoming calls all went to 
> voicemail. My guess is I would be unable to call 000/112 and in an emergency 
> hopefully someone is on another carrier 
>  
> This happened just outside my office building yesterday, if Telstra was out 
> on Tuesday instead of Monday what’s your chances? Would the Telstra outage 
> have affected emergency services once they arrived??
>  
> https://www.brisbanetimes.com.au/national/queensland/woman-seriously-injured-after-being-hit-by-bus-in-brisbane-cbd-20180522-p4zgo5.html
>  
> <https://www.brisbanetimes.com.au/national/queensland/woman-seriously-injured-after-being-hit-by-bus-in-brisbane-cbd-20180522-p4zgo5.html>
>  
>  
> Telstra seems to publicly dismiss its outages as minor or “affected a small 
> number of users” meanwhile people are mentioning it nation wide. The outages 
> have been higher then usual over the last 6 months but I’ve got 18 months 
> left on my contact. 
>  
> At work we use an Optus evolve service and have 1-3 fixed voice or data 
> outages on a good month lasting 30-90 mins to half a day or longer. Business 
> is in contract until 2020, it’s now just accepted as a normal thing and 
> phones are too hard so “thinking about what to do about it” isn’t as simple 
> as that. (We did get a second internet service so I guess we did think about 
> it on the data side). 
>  
> On the other hand we have a legacy Telstra frame relay service, it’s had 100% 
> uptime for as long as I can remember. Old technology just seems so much more 
> reliable. 
>  
> Tonight I’m picking up a Amaysim to use as a backup on their $10/mo plan. 
> It’s cheap and what Telstra recommends I don’t do! 
> https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236 
> <https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236> 
>  
> And 4G was unavailable this morning at Central station in Brisbane with 
> minimal to no 3G data throughput. Thanks Telstra. 
>  
>  
> Sent from my iPhone
> 
> On 22 May 2018, at 11:11 pm, Joshua D'Alton <jos...@railgun.com.au 
> <mailto:jos...@railgun.com.au>> wrote:
> 
>> If a business, regardless of size, isn't looking at these Telstra outages 
>> (or any of their provider outages really) and getting the ball rolling on 
>> what to do about it. well, not good.
>>  
>> The smallest business has the ability, even if not the 
>> intelligence/motivation/smarts/etc, to evaluate what they rely on and the 
>> level of continuity they require. Literally even just reading this thread 
>> should be enough to raise the appropriate questions, such as "why do you 
>> think something like "they pay for a service. It probably isn't the 
>> cheapest, but they pay for it anyhow because the name brings an element of 
>> trust" means zero downtime?"
>> 
>>  
>> It is interesting that there has been a shift between services you could 
>> totally rely on (say Telstra in the 90s), to those you can't even with a 
>> tight SLA (Telstra now..), but the reality is those considering a 
>> bull

Re: [AusNOG] Telstra mobile issues again?

[Bradley Amm]

It would be great if we could “roam” between all networks or a company
comes up with a product that can roam between all networks





*From:* AusNOG [mailto:ausnog-boun...@lists.ausnog.net] *On Behalf Of *Brenden
Cruikshank
*Sent:* Wednesday, 23 May 2018 6:37 AM
*To:* ausnog@lists.ausnog.net
*Subject:* Re: [AusNOG] Telstra mobile issues again?



I’m on a personal Telstra plan with an iPhone 8 Plus. It’s my choice to use
Telstra because I’m either on call or backup to the oncall and I selected
Telstra due to its “premium” mobile network. It’s not just coverage but
actually reliable data speeds.



Throughout the Telstra outage my phone never went SOS only, does this mean
my phone wouldn’t have been able to fail over to another network for 000 /
112??? I was unable to make outbound calls and my incoming calls all went
to voicemail. My guess is I would be unable to call 000/112 and in an
emergency hopefully someone is on another carrier



This happened just outside my office building yesterday, if Telstra was out
on Tuesday instead of Monday what’s your chances? Would the Telstra outage
have affected emergency services once they arrived??



https://www.brisbanetimes.com.au/national/queensland/woman-seriously-injured-after-being-hit-by-bus-in-brisbane-cbd-20180522-p4zgo5.html




Telstra seems to publicly dismiss its outages as minor or “affected a small
number of users” meanwhile people are mentioning it nation wide. The
outages have been higher then usual over the last 6 months but I’ve got 18
months left on my contact.



At work we use an Optus evolve service and have 1-3 fixed voice or data
outages on a good month lasting 30-90 mins to half a day or longer.
Business is in contract until 2020, it’s now just accepted as a normal
thing and phones are too hard so “thinking about what to do about it” isn’t
as simple as that. (We did get a second internet service so I guess we did
think about it on the data side).



On the other hand we have a legacy Telstra frame relay service, it’s had
100% uptime for as long as I can remember. Old technology just seems so
much more reliable.



Tonight I’m picking up a Amaysim to use as a backup on their $10/mo plan.
It’s cheap and what Telstra recommends I don’t do!

https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236



And 4G was unavailable this morning at Central station in Brisbane with
minimal to no 3G data throughput. Thanks Telstra.





Sent from my iPhone


On 22 May 2018, at 11:11 pm, Joshua D'Alton <jos...@railgun.com.au> wrote:

If a business, regardless of size, isn't looking at these Telstra outages
(or any of their provider outages really) and getting the ball rolling on
what to do about it. well, not good.



The smallest business has the ability, even if not the
intelligence/motivation/smarts/etc, to evaluate what they rely on and the
level of continuity they require. Literally even just reading this thread
should be enough to raise the appropriate questions, such as "why do you
think something like "they pay for a service. It probably isn't the
cheapest, but they pay for it anyhow because the name brings an element of
trust" means zero downtime?"



It is interesting that there has been a shift between services you could
totally rely on (say Telstra in the 90s), to those you can't even with a
tight SLA (Telstra now..), but the reality is those considering a
bulletproof system in the 90s still had a backup incase of a Telstra outage.



But back to the OP, Telstra dropping 000 should be hounded like no
tomorrow. People think power gas is essential services, but 000 is actually
essential. Is anyone monitoring the ACMA or whoever responses to these
events and the lapsing of SLAs?



On 22 May 2018 at 22:22, Karen Hargreave <ka...@iamunique.net.au> wrote:

Ok, devils advocate side to the rant..



Firstly, let me say that I am not against your idea in the sense that there
is definitely a need for small businesses to be more agile.



Ok, that said. Yes, one could think that a small business could be more
agile, but then, they pay for a service. It probably isn't the cheapest,
but they pay for it anyhow because the name brings an element of trust.
Small businesses generally don't have the ability to reach into a draw and
pick up a sim from another provider just to keep them on the air. Even if
they can, how do they tell their customers of a phone number change? Who do
they tell? Yes, a solution could involve other types of voice services to
be contacted on, but then there is the question, if part of what they are
paying for is trust in the brand, then well...  you know where I am going.



Oh, and food for thought, almost literally...  try working at a food
delivery place when the competitor has no eftpos...  yes, they do lose
money :) and customers :)


Sent from my iPad


On 22 May 2018, at 9:49 pm, Jason Leschnik <ja...@leschnik.me> wrote:

The Media and the Public's response to this i

Re: [AusNOG] Telstra/Bigpond Mail Server Contact

[Brad King]

Hi Cameron,

Email sent off list.

Rgs,

Brad


On 23 May 2018 at 10:43, Cameron Murray  wrote:

> If there is someone here from Telstra/Bigpond that can assist with an
> email bounceback/rejection issue could you please contact me off-list?
>
> TIA
>
> Cameron
>
> ___
> AusNOG mailing list
> AusNOG@lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
___
AusNOG mailing list
AusNOG@lists.ausnog.net
http://lists.ausnog.net/mailman/listinfo/ausnog

[AusNOG] Telstra/Bigpond Mail Server Contact

[Cameron Murray]

 If there is someone here from Telstra/Bigpond that can assist with an
email bounceback/rejection issue could you please contact me off-list?

TIA

Cameron
___
AusNOG mailing list
AusNOG@lists.ausnog.net
http://lists.ausnog.net/mailman/listinfo/ausnog

Re: [AusNOG] Telstra mobile issues again?

[Brenden Cruikshank]

I’m on a personal Telstra plan with an iPhone 8 Plus. It’s my choice to use 
Telstra because I’m either on call or backup to the oncall and I selected 
Telstra due to its “premium” mobile network. It’s not just coverage but 
actually reliable data speeds. 

Throughout the Telstra outage my phone never went SOS only, does this mean my 
phone wouldn’t have been able to fail over to another network for 000 / 112??? 
I was unable to make outbound calls and my incoming calls all went to 
voicemail. My guess is I would be unable to call 000/112 and in an emergency 
hopefully someone is on another carrier 

This happened just outside my office building yesterday, if Telstra was out on 
Tuesday instead of Monday what’s your chances? Would the Telstra outage have 
affected emergency services once they arrived??

https://www.brisbanetimes.com.au/national/queensland/woman-seriously-injured-after-being-hit-by-bus-in-brisbane-cbd-20180522-p4zgo5.html
 

Telstra seems to publicly dismiss its outages as minor or “affected a small 
number of users” meanwhile people are mentioning it nation wide. The outages 
have been higher then usual over the last 6 months but I’ve got 18 months left 
on my contact. 

At work we use an Optus evolve service and have 1-3 fixed voice or data outages 
on a good month lasting 30-90 mins to half a day or longer. Business is in 
contract until 2020, it’s now just accepted as a normal thing and phones are 
too hard so “thinking about what to do about it” isn’t as simple as that. (We 
did get a second internet service so I guess we did think about it on the data 
side). 

On the other hand we have a legacy Telstra frame relay service, it’s had 100% 
uptime for as long as I can remember. Old technology just seems so much more 
reliable. 

Tonight I’m picking up a Amaysim to use as a backup on their $10/mo plan. It’s 
cheap and what Telstra recommends I don’t do! 
https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236 

And 4G was unavailable this morning at Central station in Brisbane with minimal 
to no 3G data throughput. Thanks Telstra. 


Sent from my iPhone

> On 22 May 2018, at 11:11 pm, Joshua D'Alton <jos...@railgun.com.au> wrote:
> 
> If a business, regardless of size, isn't looking at these Telstra outages (or 
> any of their provider outages really) and getting the ball rolling on what to 
> do about it. well, not good.
> 
> The smallest business has the ability, even if not the 
> intelligence/motivation/smarts/etc, to evaluate what they rely on and the 
> level of continuity they require. Literally even just reading this thread 
> should be enough to raise the appropriate questions, such as "why do you 
> think something like "they pay for a service. It probably isn't the cheapest, 
> but they pay for it anyhow because the name brings an element of trust" means 
> zero downtime?"
> 
> It is interesting that there has been a shift between services you could 
> totally rely on (say Telstra in the 90s), to those you can't even with a 
> tight SLA (Telstra now..), but the reality is those considering a bulletproof 
> system in the 90s still had a backup incase of a Telstra outage.
> 
> But back to the OP, Telstra dropping 000 should be hounded like no tomorrow. 
> People think power gas is essential services, but 000 is actually essential. 
> Is anyone monitoring the ACMA or whoever responses to these events and the 
> lapsing of SLAs?
> 
>> On 22 May 2018 at 22:22, Karen Hargreave <ka...@iamunique.net.au> wrote:
>> Ok, devils advocate side to the rant..
>> 
>> Firstly, let me say that I am not against your idea in the sense that there 
>> is definitely a need for small businesses to be more agile. 
>> 
>> Ok, that said. Yes, one could think that a small business could be more 
>> agile, but then, they pay for a service. It probably isn't the cheapest, but 
>> they pay for it anyhow because the name brings an element of trust. Small 
>> businesses generally don't have the ability to reach into a draw and pick up 
>> a sim from another provider just to keep them on the air. Even if they can, 
>> how do they tell their customers of a phone number change? Who do they tell? 
>> Yes, a solution could involve other types of voice services to be contacted 
>> on, but then there is the question, if part of what they are paying for is 
>> trust in the brand, then well...  you know where I am going.
>> 
>> Oh, and food for thought, almost literally...  try working at a food 
>> delivery place when the competitor has no eftpos...  yes, they do lose money 
>> :) and customers :) 
>> 
>> Sent from my iPad
>> 
>>> On 22 May 2018, at 9:49 pm, Jason Leschnik <ja...@leschnik.me> wrote:
>>> 
>>> The Media and the 

Re: [AusNOG] Telstra mobile issues again?

[Joshua D'Alton]

If a business, regardless of size, isn't looking at these Telstra outages
(or any of their provider outages really) and getting the ball rolling on
what to do about it. well, not good.

The smallest business has the ability, even if not the
intelligence/motivation/smarts/etc, to evaluate what they rely on and the
level of continuity they require. Literally even just reading this thread
should be enough to raise the appropriate questions, such as "why do you
think something like "they pay for a service. It probably isn't the
cheapest, but they pay for it anyhow because the name brings an element of
trust" means zero downtime?"

It is interesting that there has been a shift between services you could
totally rely on (say Telstra in the 90s), to those you can't even with a
tight SLA (Telstra now..), but the reality is those considering a
bulletproof system in the 90s still had a backup incase of a Telstra outage.

But back to the OP, Telstra dropping 000 should be hounded like no
tomorrow. People think power gas is essential services, but 000 is actually
essential. Is anyone monitoring the ACMA or whoever responses to these
events and the lapsing of SLAs?

On 22 May 2018 at 22:22, Karen Hargreave  wrote:

> Ok, devils advocate side to the rant..
>
> Firstly, let me say that I am not against your idea in the sense that
> there is definitely a need for small businesses to be more agile.
>
> Ok, that said. Yes, one could think that a small business could be more
> agile, but then, they pay for a service. It probably isn't the cheapest,
> but they pay for it anyhow because the name brings an element of trust.
> Small businesses generally don't have the ability to reach into a draw and
> pick up a sim from another provider just to keep them on the air. Even if
> they can, how do they tell their customers of a phone number change? Who do
> they tell? Yes, a solution could involve other types of voice services to
> be contacted on, but then there is the question, if part of what they are
> paying for is trust in the brand, then well...  you know where I am going.
>
> Oh, and food for thought, almost literally...  try working at a food
> delivery place when the competitor has no eftpos...  yes, they do lose
> money :) and customers :)
>
> Sent from my iPad
>
> On 22 May 2018, at 9:49 pm, Jason Leschnik  wrote:
>
> The Media and the Public's response to this is a little disheartening.
> Before I got into the world of networking I'd be part of the masses on
> WhingePool ragging on the ISPs. The more I see behind the curtain of the
> industry I sympathise that the problems we face are large and complex. Most
> people struggle to perform simple "adult" functions but yet believe that a
> large insanely complex organisation with many moving parts isn't just as
> potentially flawed is baffling. So many comments on Twitter with business
> owners blaming Telstra for their "insane financial loss" due to the outage
> but in saying that, isn't their lack of BCP nothing more than the same
> thing Telstra saw if not worse? A small company is much more agile to
> create a simple BCP for events like this.
>
> /Rant
>
> On 21 May 2018 at 10:37, Ross Wheeler  wrote:
>
>>
>> I'm seeing (mobile) services - voice and data - down or intermittent in
>> multiple areas for the last 40 minutes or so.
>>
>> Can't find anything mentioned about it - am I just lucky enough to have a
>> significant proportion of my telstra services go titsup all together, or is
>> there some wider issue?
>>
>> (None of my services with other carriers seem affected at this stage).
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Re: [AusNOG] Telstra mobile issues again?

[Karen Hargreave]

Ok, devils advocate side to the rant..

Firstly, let me say that I am not against your idea in the sense that there is 
definitely a need for small businesses to be more agile. 

Ok, that said. Yes, one could think that a small business could be more agile, 
but then, they pay for a service. It probably isn't the cheapest, but they pay 
for it anyhow because the name brings an element of trust. Small businesses 
generally don't have the ability to reach into a draw and pick up a sim from 
another provider just to keep them on the air. Even if they can, how do they 
tell their customers of a phone number change? Who do they tell? Yes, a 
solution could involve other types of voice services to be contacted on, but 
then there is the question, if part of what they are paying for is trust in the 
brand, then well...  you know where I am going.

Oh, and food for thought, almost literally...  try working at a food delivery 
place when the competitor has no eftpos...  yes, they do lose money :) and 
customers :) 

Sent from my iPad

> On 22 May 2018, at 9:49 pm, Jason Leschnik  wrote:
> 
> The Media and the Public's response to this is a little disheartening. Before 
> I got into the world of networking I'd be part of the masses on WhingePool 
> ragging on the ISPs. The more I see behind the curtain of the industry I 
> sympathise that the problems we face are large and complex. Most people 
> struggle to perform simple "adult" functions but yet believe that a large 
> insanely complex organisation with many moving parts isn't just as 
> potentially flawed is baffling. So many comments on Twitter with business 
> owners blaming Telstra for their "insane financial loss" due to the outage 
> but in saying that, isn't their lack of BCP nothing more than the same thing 
> Telstra saw if not worse? A small company is much more agile to create a 
> simple BCP for events like this. 
> 
> /Rant 
> 
>> On 21 May 2018 at 10:37, Ross Wheeler  wrote:
>> 
>> I'm seeing (mobile) services - voice and data - down or intermittent in 
>> multiple areas for the last 40 minutes or so.
>> 
>> Can't find anything mentioned about it - am I just lucky enough to have a 
>> significant proportion of my telstra services go titsup all together, or is 
>> there some wider issue?
>> 
>> (None of my services with other carriers seem affected at this stage).
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Re: [AusNOG] Telstra mobile issues again?

[Jason Leschnik]

The Media and the Public's response to this is a little disheartening.
Before I got into the world of networking I'd be part of the masses on
WhingePool ragging on the ISPs. The more I see behind the curtain of the
industry I sympathise that the problems we face are large and complex. Most
people struggle to perform simple "adult" functions but yet believe that a
large insanely complex organisation with many moving parts isn't just as
potentially flawed is baffling. So many comments on Twitter with business
owners blaming Telstra for their "insane financial loss" due to the outage
but in saying that, isn't their lack of BCP nothing more than the same
thing Telstra saw if not worse? A small company is much more agile to
create a simple BCP for events like this.

/Rant

On 21 May 2018 at 10:37, Ross Wheeler  wrote:

>
> I'm seeing (mobile) services - voice and data - down or intermittent in
> multiple areas for the last 40 minutes or so.
>
> Can't find anything mentioned about it - am I just lucky enough to have a
> significant proportion of my telstra services go titsup all together, or is
> there some wider issue?
>
> (None of my services with other carriers seem affected at this stage).
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Re: [AusNOG] Portland, VIC based Network Guy

[Luke Fong]

Opps sorry all. Pushed the wrong reply button!




Kind Regards,




Luke Fong




Chief Executive Officer




Lateral Plains Pty Ltd




PO Box 549




Ballarat ,Vic 3353




Tel : 03 5317 7123











On Tue, May 22, 2018 at 6:35 PM +1000, "Luke Fong"  
wrote:










Yeah i know the feeling.




I have a cctv guy that works for a security company that is down there a few 
days a week. Ill get him in touch.




Can you shoot me your deets?




Cheers


L




Kind Regards,




Luke Fong




Chief Executive Officer




Lateral Plains Pty Ltd




PO Box 549




Ballarat ,Vic 3353




Tel : 03 5317 7123











On Tue, May 22, 2018 at 5:57 PM +1000, "Michael J. Carmody" 
 wrote:




















Anyone based in Portland who can be a remote hands for a bizarre router issue 
that we think has been induced by an insane LAN config?


 


Our poor Cisco router appears to be getting quite a lot of insane garbage from 
a switch port which is really messing up EIGRP and tunnels, and local IT guy is 
not very useful.


 


Just need vaguely functional hotspot, potential teamviewer takeover of a 
laptop, and maybe some basic CLI Cisco experience.


 


Bonus points if you can wireshark whatever the craziness is to a dump file.


 


 


Obviously pay your hourly contract rate.


 


 


 


-Michael Carmody













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Re: [AusNOG] Portland, VIC based Network Guy

[Michael J. Carmody]

Presume you just need mobile?

Mobile: 0417 576 476

-M

From: Luke Fong [mailto:l...@lateralplains.com]
Sent: Tuesday, 22 May 2018 6:34 PM
To: aus...@ausnog.net; Michael J. Carmody 
Subject: Re: [AusNOG] Portland, VIC based Network Guy

Yeah i know the feeling.
I have a cctv guy that works for a security company that is down there a few 
days a week. Ill get him in touch.
Can you shoot me your deets?
Cheers
L
Kind Regards,
Luke Fong
Chief Executive Officer
Lateral Plains Pty Ltd
PO Box 549
Ballarat ,Vic 3353
Tel : 03 5317 7123



On Tue, May 22, 2018 at 5:57 PM +1000, "Michael J. Carmody" 
> wrote:
Anyone based in Portland who can be a remote hands for a bizarre router issue 
that we think has been induced by an insane LAN config?

Our poor Cisco router appears to be getting quite a lot of insane garbage from 
a switch port which is really messing up EIGRP and tunnels, and local IT guy is 
not very useful.

Just need vaguely functional hotspot, potential teamviewer takeover of a 
laptop, and maybe some basic CLI Cisco experience.

Bonus points if you can wireshark whatever the craziness is to a dump file.


Obviously pay your hourly contract rate.



-Michael Carmody
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Re: [AusNOG] Portland, VIC based Network Guy

[Luke Fong]

Yeah i know the feeling.




I have a cctv guy that works for a security company that is down there a few 
days a week. Ill get him in touch.




Can you shoot me your deets?




Cheers


L




Kind Regards,




Luke Fong




Chief Executive Officer




Lateral Plains Pty Ltd




PO Box 549




Ballarat ,Vic 3353




Tel : 03 5317 7123











On Tue, May 22, 2018 at 5:57 PM +1000, "Michael J. Carmody" 
 wrote:




















Anyone based in Portland who can be a remote hands for a bizarre router issue 
that we think has been induced by an insane LAN config?


 


Our poor Cisco router appears to be getting quite a lot of insane garbage from 
a switch port which is really messing up EIGRP and tunnels, and local IT guy is 
not very useful.


 


Just need vaguely functional hotspot, potential teamviewer takeover of a 
laptop, and maybe some basic CLI Cisco experience.


 


Bonus points if you can wireshark whatever the craziness is to a dump file.


 


 


Obviously pay your hourly contract rate.


 


 


 


-Michael Carmody








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[AusNOG] Portland, VIC based Network Guy

[Michael J. Carmody]

Anyone based in Portland who can be a remote hands for a bizarre router issue 
that we think has been induced by an insane LAN config?

Our poor Cisco router appears to be getting quite a lot of insane garbage from 
a switch port which is really messing up EIGRP and tunnels, and local IT guy is 
not very useful.

Just need vaguely functional hotspot, potential teamviewer takeover of a 
laptop, and maybe some basic CLI Cisco experience.

Bonus points if you can wireshark whatever the craziness is to a dump file.


Obviously pay your hourly contract rate.



-Michael Carmody
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Re: [AusNOG] GiadaTech Server Hardware

[Joseph Goldman]

A Server Admin or Server Operator group is more what your after. SAGE-AU 
I runs the more popular AU Server group I believe, but I could be wrong. 
This list is purely for networking oriented discussion.


On 2018-05-22 4:49 PM, Christopher Hawker wrote:


Well perhaps Nathan, you may know of the correct list? Didn't think it 
would be an issue to call on the expertise of fellow network operators.



*From:* Nathan Brookfield 
*Sent:* Tuesday, May 22, 2018 4:44:42 PM
*To:* Christopher Hawker
*Cc:* ausnog@lists.ausnog.net
*Subject:* Re: [AusNOG] GiadaTech Server Hardware
Wrong list for that

Nathan Brookfield
Chief Executive Officer

Simtronic Technologies Pty Ltd
http://www.simtronic.com.au

On 22 May 2018, at 16:37, Christopher Hawker > wrote:


Hi All,

If anyone has any experience with the Giada brand (more so the N50M-BO 
motherboard), could they please contact me off-list. I have a server 
here that will not POST, a blinking LED and no manual findable to help 
diagnose the fault.


Thanks,
CH.
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Re: [AusNOG] GiadaTech Server Hardware

[Christopher Hawker]

Well perhaps Nathan, you may know of the correct list? Didn't think it would be 
an issue to call on the expertise of fellow network operators.


From: Nathan Brookfield 
Sent: Tuesday, May 22, 2018 4:44:42 PM
To: Christopher Hawker
Cc: ausnog@lists.ausnog.net
Subject: Re: [AusNOG] GiadaTech Server Hardware

Wrong list for that

Nathan Brookfield
Chief Executive Officer

Simtronic Technologies Pty Ltd
http://www.simtronic.com.au

On 22 May 2018, at 16:37, Christopher Hawker 
> wrote:

Hi All,

If anyone has any experience with the Giada brand (more so the N50M-BO 
motherboard), could they please contact me off-list. I have a server here that 
will not POST, a blinking LED and no manual findable to help diagnose the fault.

Thanks,
CH.
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Re: [AusNOG] GiadaTech Server Hardware

[Nathan Brookfield]

Wrong list for that

Nathan Brookfield
Chief Executive Officer

Simtronic Technologies Pty Ltd
http://www.simtronic.com.au

On 22 May 2018, at 16:37, Christopher Hawker 
> wrote:

Hi All,

If anyone has any experience with the Giada brand (more so the N50M-BO 
motherboard), could they please contact me off-list. I have a server here that 
will not POST, a blinking LED and no manual findable to help diagnose the fault.

Thanks,
CH.
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[AusNOG] GiadaTech Server Hardware

[Christopher Hawker]

Hi All,

If anyone has any experience with the Giada brand (more so the N50M-BO 
motherboard), could they please contact me off-list. I have a server here that 
will not POST, a blinking LED and no manual findable to help diagnose the fault.

Thanks,
CH.
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