Re: [AusNOG] Our domain and Comodo Valkyrie Verdict + @team.telstra.com sadness

[Christian Heinrich]

James,

On Sat, 22 Aug 2020 at 07:33, James Deck  wrote:
> We have been unable to send to @team.telstra.com from our domain
> (@clevvi.com.au) for several months. We don't get a bounce message
> - it is just never received. This is having a significant impact on a mutual
> enterprise customer, as Telstra engineers ask us for things and we are
> unable to send them on (tickets end up in a stalemate and the customer
> loses).

You should also contact "Firstwave Cloud Technology" as they're
administer some of their infrastructure related to the security of
Telstra's email delivery as per
https://www.google.com/search?q=site%3Afirstwavecloud.com+Telstra


-- 
Regards,
Christian Heinrich

http://cmlh.id.au/contact
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Re: [AusNOG] Our domain and Comodo Valkyrie Verdict + @team.telstra.com sadness

[Russell Langton]

Hi james,

I'll shoot you an email on monday to put you in contact with the
team.telstra.com email admins so we can get this sorted out.


On Sat, 22 Aug 2020, 7:33 am James Deck,  wrote:

> Dear Noggers,
>
> I hesitate to pester the list with an "our email is on an RBL" problem,
> however, I have hit a wall.
>
> We have been unable to send to @team.telstra.com from our domain (@
> clevvi.com.au) for several months. We don't get a bounce message - it is
> just never received. This is having a significant impact on a mutual
> enterprise customer, as Telstra engineers ask us for things and we are
> unable to send them on (tickets end up in a stalemate and the customer
> loses).
>
> VirusTotal.com tells me that we are listed as Phishing in Comodo Valkyrie
> Verdict. I have no idea if this is related to the @team.telstra.com
> issue, but it's as good a theory as any. I have submitted numerous contact
> forms to Comodo Valkyrie Verdict, with no response.
>
> The only other domain I have had any issue with is @nab.com.au (which is
> more of a problem for my banker than for me). There is no widespread
> RBL-like issue, as far as I can surmise.
>
> So, I am coming hat in hand to the AusNOG community to ask if anyone:
>
> 1) Has a contact in the @team.telstra.com MX team; and/or
> 2) Knows the secret to getting de-listed from Comodo Valkyrie Verdict.
>
> Many thanks!
> Kind Regards,​
> James Deck
> Director
> [image: Clevvi] 
> p
> *1* <110>300 932 776
> e
> *jd...@clevvi.com.au* 
> w
> *clevvi.com.au* 
> a
> Unit 22, 489 South Street, Toowoomba 4350
>
> *U*nit 14, 17 Karp Court, Bundall 4217
> *Need help?* 
> *LOG A JOB ONLINE* 
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[AusNOG] Our domain and Comodo Valkyrie Verdict + @team.telstra.com sadness

[James Deck]

Dear Noggers,

I hesitate to pester the list with an "our email is on an RBL" problem, 
however, I have hit a wall.

We have been unable to send to @team.telstra.com from our domain 
(@clevvi.com.au) for several months. We don't get a bounce message - it is just 
never received. This is having a significant impact on a mutual enterprise 
customer, as Telstra engineers ask us for things and we are unable to send them 
on (tickets end up in a stalemate and the customer loses).

VirusTotal.com tells me that we are listed as Phishing in Comodo Valkyrie 
Verdict. I have no idea if this is related to the @team.telstra.com issue, but 
it's as good a theory as any. I have submitted numerous contact forms to Comodo 
Valkyrie Verdict, with no response.

The only other domain I have had any issue with is @nab.com.au (which is more 
of a problem for my banker than for me). There is no widespread RBL-like issue, 
as far as I can surmise.

So, I am coming hat in hand to the AusNOG community to ask if anyone:

1) Has a contact in the @team.telstra.com MX team; and/or
2) Knows the secret to getting de-listed from Comodo Valkyrie Verdict.

Many thanks!

Kind Regards,
James Deck
Director
p1300 932 776
ejd...@clevvi.com.au
wclevvi.com.au
aUnit 22, 489 South Street, Toowoomba 4350
Unit 14, 17 Karp Court, Bundall 4217
Need help?
LOG A JOB ONLINE
Feed your brain
WATCH OUR WEBCHATS
Click here to leave a review on Google
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