[AusNOG] iiNet/WestNet Anti-Spam - False Positives

[David Rawling]

Hi all

I think this is only tangentially on topic for AusNOG, but could
someone point me in the direction of a contact at TPG/iiNet/WestNet to
help resolve mail delivery issues to iiNet and Westnet addresses?

I have a customer who's been unable to send to iiNet et al for a couple
of weeks now; the iiNet server is returning "5.7.1 SPF unauthorized
mail is prohibited" for domains with valid SPF and also for domains
with no SPF records.

They have had no issues with other networks including GMail, O365 and
the like.

I do have an open incident with iiNet but the responses haven't helped.
There are also isolated reports elsewhere of the same problem. I've
validated the customer's SPF/DKIM/DMARC, and they seem OK to me, but I
just want to fix it. That means if I'm wrong I want someone to tell me
how I've stuffed up.

Thanks in advance

Dave.
-- 
David Rawling
t: +61 41 213 5513  |  e: d...@pdconsec.net

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Re: [AusNOG] Help with a Telstra plan change gone wrong

[Darren Moss]

Thanks everyone for the responses.

Scott Mcintyre is putting me in touch with the right people at Telstra.

Cheers


Darren.

From: AusNOG  On Behalf Of Darren Moss
Sent: Thursday, 25 March 2021 9:17 PM
To: AusNOG Mailing List 
Subject: [AusNOG] Help with a Telstra plan change gone wrong

Hello Noggers,

I have a customer who has been with Telstra for 20 years and they have done 
something wrong during a port to new hardware.

During the process they ended up having their long standing number cancelled 
instead of ported, with a new number issued.

There's no process to get this looked at, hence I need some help so we can sort 
her out.

Can someone from Telstra guide me in the right direction to help the customer ?

Many thanks


Darren.
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Re: [AusNOG] Help with a Telstra plan change gone wrong

[Jennifer Sims]

Telstra can reactivate a number that was cancelled in error, it's literally
a check box when they allocate the phone number.

The customer will need to visit a store to get a new SIM though because the
old sim once canned is deadski.

I'd be finding a Telstra owned store that has Telstra paid staff, not a
franchisee who is only in it for the sales commission.

On Thu, Mar 25, 2021 at 9:17 PM Darren Moss 
wrote:

> Hello Noggers,
>
>
>
> I have a customer who has been with Telstra for 20 years and they have
> done something wrong during a port to new hardware.
>
>
>
> During the process they ended up having their long standing number
> cancelled instead of ported, with a new number issued.
>
>
>
> There’s no process to get this looked at, hence I need some help so we can
> sort her out.
>
>
>
> Can someone from Telstra guide me in the right direction to help the
> customer ?
>
>
>
> Many thanks
>
>
>
>
>
> Darren.
> ___
> AusNOG mailing list
> AusNOG@lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
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[AusNOG] Help with a Telstra plan change gone wrong

[Darren Moss]

Hello Noggers,

I have a customer who has been with Telstra for 20 years and they have done 
something wrong during a port to new hardware.

During the process they ended up having their long standing number cancelled 
instead of ported, with a new number issued.

There's no process to get this looked at, hence I need some help so we can sort 
her out.

Can someone from Telstra guide me in the right direction to help the customer ?

Many thanks


Darren.
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Re: [AusNOG] seeking contact Equinix Au / AS17819

[Dmitry Konchanin]

Update: the issue has been fixed, thanks to Matthew @Equinix getting it 
to the right people.


p.s. NOGs are real life savers and probably the only option when you 
hear "what is customer id?" and there is the issue and  you are not a 
customer.


Regards,
Dmitry



On 25/03/2021 1:04 pm, Matthew Gully wrote:

Hi Dmitry,

Thanks for reaching out - I'll contact you off-list now.

Cheers,

Matt Gully


On Thu, 25 Mar 2021 at 10:58, Dmitry Konchanin 
mailto:dmitry.koncha...@dtsanz.com>> wrote:


Hi,

Got stuck with some /weird /issue on the Equinix border, and NOC
is not much helpful as we are not a direct customer.

If somebody from Equinix AU (AS 17819) network could contact me
off list it would be appreciated.

... or maybe somebody saw before the Equinix dropping incoming
"from internet" traffic from a fresh subnet allocated from APNIC
just recently.

Regards,
Dmitry
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