[AusNOG] iiiNet DC outage Perth?

[DaZZa]

Hey guys

Anyone got any info on this?

https://www.itnews.com.au/news/iinet-says-heatwave-conditions-behind-data-centre-outage-574335

Apparently, iiNet email and web services has been down since Christmas
because of heat issues in a DC in Perth?

DaZZa
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Re: [AusNOG] iiiNet DC outage Perth?

[Bradley Amm]

This is the old Westnet building. It’s not the first time it’s happened
Someone suggested it’s the thermal insulation on the building and the aircons 
can’t handle it.

NextDC had no issues as expected and Vocus were OK as well.

Get Outlook for iOS<https://aka.ms/o0ukef>

From: AusNOG  on behalf of DaZZa 

Sent: Thursday, December 30, 2021 5:48:02 AM
To:  
Subject: [AusNOG] iiiNet DC outage Perth?

Hey guys

Anyone got any info on this?

https://www.itnews.com.au/news/iinet-says-heatwave-conditions-behind-data-centre-outage-574335

Apparently, iiNet email and web services has been down since Christmas because 
of heat issues in a DC in Perth?

DaZZa
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Re: [AusNOG] iiiNet DC outage Perth?

[Kai]

I lost access to my business email account and NBN connection from 
midday on Christmas Day to late afternoon on Dec 27th. No notifications 
from WestNet/iiNet/TPG, had to ring them to be told they're aware of a 
fault and "I'll be contacted as soon as it's fixed".
WestNet website was down in that time, so couldn't access WestNet faults 
page. Used a non-WestNet connection to get onto Stalkbook (Facebook) and 
see that they'd posted a similar generic message.


Dunno how many emails were purged or kept in the queue for processing.
If the problem has been fixed I still have no notification from WestNet 
about it.


Don't have many connectivity options up here in Broome.
It's usually a fibre fault from someone who didn't dial-before-you-dig, 
or similar situation, it doesn't meet the criteria for financial 
reimbursement but it'd be super nice if they brought back the basic 
courtesy called customer service.


On 30/12/21 5:48 am, DaZZa wrote:

Hey guys

Anyone got any info on this?

https://www.itnews.com.au/news/iinet-says-heatwave-conditions-behind-data-centre-outage-574335 



Apparently, iiNet email and web services has been down since Christmas 
because of heat issues in a DC in Perth?


DaZZa

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