In house program on Customer Focus

2014-12-30 Thread The Centre For Excellence
In-house Program 
on

CUSTOMER FOCUS

 

INTRODUCTION 

In a rapidly changing global environment where the competition is intense and 
the customers are more aware and demanding, 

Customer Focus is pivotal to all business decisions. 


Employees need to constantly focus on their customers because it eventually 
determines the path an organization takes to meet its destiny.

 

This workshop is designed to sensitize the participants to constantly think 
from the customer's point-of-view and contribute to finding ways of 
re-orienting departmental processes and suggesting initiatives which can 
sharpen the Customer Focus in the organization. 


This can be successfully achieved by inculcating essential Customer Focus 
skills and strategies like dealing effectively with different and difficult 
type of customers, acquiring salesmanship skills, learning to acquire new 
customers, developing long standing relationship with existing customers, 
measuring and maintaining customer satisfaction levels, actively listening to 
the problems of the customer, cultivating positive energetic communication, 
developing innovative thinking and projecting a winning personality during 
meetings with key customers.

 

Customer Focus thus aims to build the foundation on which an organization may 
traverse to create another differentiator in overtaking its competition and 
remain ahead.


OBJECTIVES 

This workshop will aid the participants get an understanding of:-

. Understanding the meaning and importance of Customer Focus 
. Developing salesmanship qualities 
. Understanding customer needs and expectations to analyze how far we are 
meeting them 
. Finding ways in which we can re-orient our processes with customers in the 
forefront 
. Learning techniques to acquire new customers 
. Dealing with different kinds of customers 
. How to develop a winning relationship with customers 
. How to measure customer satisfaction 
. Understanding the importance of practicing good communication with customers 
. Identifying the challenges in meeting and exceeding customer expectations 
. How to project a dynamic personality in front of the customer 
. Handling difficult, irate and challenging customers 
. Ideating on how we can sharpen the Customer Focus initiatives in the 
organization

 

TESTIMONIALS

 

. Excellent Training workshop.
. Very Good facilitator
. Fantastic

- 
SrividhyaShyam- Business Executive - EISC

The workshop was in my opinion one of the best workshops that I have attended. 

I learnt a lot from different games that the workshop had as learning is always 
a two way street.

I would like my company to organize more of these workshops.

- Chaitanya Naidu - 
Sales Engineer - Hindustan Colas

 

DURATION   1 or 2 days as per your requirement.

 

For a list of all our 120 In-house Training Programs click here

 

Do send me an email or let me know what is a good time to connect with you or 
anyone from your HR Team regarding your Training requirements for 2014. 

 

The Centre For Excellence 
9, Alli Chambers, Tamarind Lane 
Fort, Mumbai - 400 001. India 
Phone: +91 22 2265 0838 / +91 22 2265 3577 / +91 22 3020  
Email: train...@cexcellence.com 

Web: www.cexcellence.com

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HAPPY NEW YEAR 2015

2014-12-30 Thread Kamath Dinesh
   WISHING   YOUYOUR  FAMILY  A  

 VERY  HAPPY  AND  PROSPEROUS   NEW  YEAR  2015.

  MAY  GOD   BLESS US  WITH  GOOD  HEALTH,   GOOD  WISDOM  
KIND HEART  TO  SHARE  MORE  HAPPINESS IN  2015.

  DR  DINESH KAMATH-  
DR  RAVIKALA KAMATH
 
ASHWIN   DEEPIKA.   

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Re: HAPPY NEW YEAR 2015

2014-12-30 Thread Sheshagiri Shenoy
Good Morning and Thanks you very much, wishing you all a very happy new
year, here is an article on NY resolutions



The ABC of Bulletproof New Year’s Resolutions  by  Dafydd Owen
https://www.linkedin.com/profile/view?id=94073243authType=nameauthToken=YkDWtrk=pulse-det-athr_prof-art_hdr

*Follow*
https://www.linkedin.com/ngroups/ajax/follow_member?followee=94073243csrfToken=ajax%3A4522251851147945244

Giving up on New Year’s Resolutions, like any life goal, is easy. 17% of
people give up before the end of January!! Just like Christmas presents,
it’s the thought that counts. Or is it?

With a few simple steps you could be one of the few that make it through
the year with your resolutions intact.

*Ambition* – just like a house, your goal must have strong foundations.
Your goal has to be big enough for you to care about, big enough to scare
you a little and big enough to excite you a lot. Ideally it should fit into
your longer term life plan, your dream life. You want to learn Spanish
because you wish you had tried harder in school? It won’t happen. You want
to learn because your dream is to retire to Spain in fifteen years’ time?
That fits! A resolution is for life not just for Christmas.

*Belief *– if you don’t believe in the goal don’t bother even making it.
Only half of people making a New Year’s Resolution are confident of success
when they make it. Would you sacrifice half an hour a day of watching soap
operas or playing X-box to make this happen? No? This is not the resolution
you are looking for.

*Clarity* – be absolutely clear, crystal clear, of what you are aiming for.
I’m going to lose weight/get fit is consistently the number 1 resolution
but what does it actually mean to you. What does it actually feel like to
you? You can lose weight easily by amputating a leg but I’m pretty
confident that it won’t be the result you were chasing. I will lose x
pounds and fit into size y jeans? I will be able to run this many miles in
that many minutes? That is more like it

*Division* – How do you eat an elephant? One mouthful at a time. I
completed my first marathon last year. How did I do it? I started a few
years back and built up from not being able to run 2 miles, through 3miles,
6 miles, 10 and 15 mile runs and even then, on the day I could only do it
one step at a time. Just like school or martial arts or computer games we
move upwards through the grades, belts and levels. Split your goal up. If
(for the sake of easy maths) your resolution is to lose 24 pounds then you
target two a month. Ticking off your progress, your success, will keep you
on the straight and narrow. Think hard about the steps you need to take.
What can you do today to move this goal along?

*Expression* - the simple act of writing your goal down will improve your
chances of completing it. Write it down, put it on your fridge, pin it up
on your desk, make it a status update on Facebook, photograph it and make
it the lock screen image on your phone. Do all of these things. Tell your
friends and your family about it. The more you remind yourself of the
resolution the more sticky it becomes in your mind. The more people that
know about it the less likely you are to let it fade. Be public, be
accountable to your goals.

Have a great 2015. You can make it happen.

On 30 December 2014 at 23:18, Kamath Dinesh dineshvkam...@hotmail.com
wrote:

WISHING   YOUYOUR  FAMILY  A


  VERY  HAPPY  AND  PROSPEROUS   NEW  YEAR  2015.


   MAY  GOD   BLESS US  WITH  GOOD  HEALTH,   GOOD  WISDOM  

 KIND HEART  TO  SHARE  MORE  HAPPINESS IN  2015.


   DR  DINESH
 KAMATH-  DR  RAVIKALA KAMATH


ASHWIN   DEEPIKA.

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