In house program on Customer Focus
In-house Program on CUSTOMER FOCUS INTRODUCTION In a rapidly changing global environment where the competition is intense and the customers are more aware and demanding, Customer Focus is pivotal to all business decisions. Employees need to constantly focus on their customers because it eventually determines the path an organization takes to meet its destiny. This workshop is designed to sensitize the participants to constantly think from the customer's point-of-view and contribute to finding ways of re-orienting departmental processes and suggesting initiatives which can sharpen the Customer Focus in the organization. This can be successfully achieved by inculcating essential Customer Focus skills and strategies like dealing effectively with different and difficult type of customers, acquiring salesmanship skills, learning to acquire new customers, developing long standing relationship with existing customers, measuring and maintaining customer satisfaction levels, actively listening to the problems of the customer, cultivating positive energetic communication, developing innovative thinking and projecting a winning personality during meetings with key customers. Customer Focus thus aims to build the foundation on which an organization may traverse to create another differentiator in overtaking its competition and remain ahead. OBJECTIVES This workshop will aid the participants get an understanding of:- . Understanding the meaning and importance of Customer Focus . Developing salesmanship qualities . Understanding customer needs and expectations to analyze how far we are meeting them . Finding ways in which we can re-orient our processes with customers in the forefront . Learning techniques to acquire new customers . Dealing with different kinds of customers . How to develop a winning relationship with customers . How to measure customer satisfaction . Understanding the importance of practicing good communication with customers . Identifying the challenges in meeting and exceeding customer expectations . How to project a dynamic personality in front of the customer . Handling difficult, irate and challenging customers . Ideating on how we can sharpen the Customer Focus initiatives in the organization TESTIMONIALS . Excellent Training workshop. . Very Good facilitator . Fantastic - SrividhyaShyam- Business Executive - EISC The workshop was in my opinion one of the best workshops that I have attended. I learnt a lot from different games that the workshop had as learning is always a two way street. I would like my company to organize more of these workshops. - Chaitanya Naidu - Sales Engineer - Hindustan Colas DURATION 1 or 2 days as per your requirement. For a list of all our 120 In-house Training Programs click here Do send me an email or let me know what is a good time to connect with you or anyone from your HR Team regarding your Training requirements for 2014. The Centre For Excellence 9, Alli Chambers, Tamarind Lane Fort, Mumbai - 400 001. India Phone: +91 22 2265 0838 / +91 22 2265 3577 / +91 22 3020 Email: train...@cexcellence.com Web: www.cexcellence.com -- You received this message because you are subscribed to the Google Groups "BETTER PERSONALITY GROUP" group. To unsubscribe from this group and stop receiving emails from it, send an email to better_personality+unsubscr...@googlegroups.com. To post to this group, send email to better_personality@googlegroups.com. Visit this group at http://groups.google.com/group/better_personality. For more options, visit https://groups.google.com/d/optout.
FOCUS........
FOCUS I was jogging one day and i noticed a person in front of me, about 1/4 of mile. I could tell he was running a little slower than me and I thought, good, i shall try to catch him. I had about a mile to go my path before i needed to turn off. So i started running faster and faster. Every block, i was gaining on him just a little bit. After just a few minutes i was only about 100 yards behind him, so i really picked up the pace and push myself. You would have thought i was running in the last leg of London Olympic competition. I was determined to catch him. Finally, i did it! I caught and passed him by. On the inside i felt so good. "I beat him" of course, he didn't even know we were racing. After i passed him, i realized i had been so focused on competing against him that i had missed my turn. I had gone nearly six blocks past it. I had to turn around and go all back. Isn't that what happens in life when we focus on competing with co-workers, neighbors, friends, family, trying to outdo them or trying to prove that we are more successful or more important? We spend our time and energy running after them and we miss out on our own paths to our God given destinies. The problem with unhealthy competition is that its a never ending cycle. There will always be somebody ahead of you, someone with better job, nicer car, more money in the bank, more education, a prettier wife, a more handsome husband, better behaved children, etc. But realize that "You can be the best that you can be, you are not competing with no one." Some people are insecure because they pay too much attention 2 what others are doing, where others are going, wearing & driving. Take what God has given you, the height, weight & personality. Dress well & wear it proudly! You'll be blessed by it. Stay focused and live a healthy life. There's no competition in DESTINY, run your own RACE and wish others WELL!!! -- You received this message because you are subscribed to the Google Groups "BETTER PERSONALITY GROUP" group. To post to this group, send email to better_personality@googlegroups.com. To unsubscribe from this group, send email to better_personality+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/better_personality?hl=en.
