Re: [Blind-Computing] WHAT ARE BYTES ANYWAY?

2011-08-14 Thread John Justice
Good idea, rick.  Did I get the terms  correctly regarding bytes, kilobytes,
megabytes and terabytes?
I will include your suggestion before submitting this article to one of my
editors for publication.  Since many blind people use computers, I thought
that this might be a useful discussion.
Thanks for your idea about clearing up the difference between RAM  memory
and storage memory.
If you can give me some input on that, I'll not only add it to the article
but I'll mention you as a source of information.


JOHN AND LINDA JUSTICE
WITH GUIDE DOGS JAKE AND ZACHARY
PERSONAL E-MAIL:  john_just...@verizon.net

-Original Message-
From: blind-computing-boun...@jaws-users.com
[mailto:blind-computing-boun...@jaws-users.com] On Behalf Of Rick Justice
Sent: Saturday, August 13, 2011 7:04 PM
To: blind-computing@jaws-users.com
Subject: Re: [Blind-Computing] WHAT ARE BYTES ANYWAY?

Hi John,
This is a nice dissertation on the subject, but it would be helpful to the
not so literate computer user to keep a clear distinction between hard drive
storage, and, physical memory (ram).
So many computer terms are used inter-changeably, that it can become
confusing.
HTH,
Rick Justice
- Original Message -
From: John Justice john_just...@verizon.net
To: blind-computing@jaws-users.com
Sent: Saturday, August 13, 2011 6:25 PM
Subject: [Blind-Computing] WHAT ARE BYTES ANYWAY?


This message is for Yvonne and anyone else who might have been wondering
about these terms which are batted back and forth so readily by computer
users.

A byte is a single exchange of digital data.  It is the minimal measurement
of any digital exchange.

1 kilobyte = one thousand bytes.

1 megabyte =one thousand kilobytes or one million bytes.

In Yvonne's question, she asked how many kilobytes are in 7 megabytes.

7 megabytes = 7 thousand kilobytes or 7 million bytes of data transmitted in
a second.

That is one incredibly fast transfer speed.  You should be aware however,
that the figure mentioned is a selling point.  You will get that kind of
speed some of the time when all conditions are optimal.  Many things can
impact that speed however.  That would include, internet conditions at the
time of the transmission, the condition of the fiber optic cable, weather
and so on.

But what impacts download speed the most are two factors.

1.Your own individual computer,

2.   The current usage on that particular internet service provider's
network.

Let me reassure you Yvonne that even at the worst of times, fiber optic
transmission  is many times faster than any conventional cable network and
often hundreds of times faster than any dial up connection.  The reason for
that is simple although the technology is light years away from what we
started with.  Fiber optic is literally information sent through glass fiber
by equipment which uses light rather than electricity to carry modulated
signals.  One fiber optic cable can handle thousands of simultaneous
transmissions.  By the time the signal reaches your computer of course, it
has been converted to standard electronic formats.  But the speed between
various conversion points is nothing less than phenomenal! It is relatively
new technology however and as such, tends to be considerably more expensive
when compared to standard cable networks.  There are commercials out there
which try to claim that new technology has made older style cable systems as
fast as fiber optics.  They have certainly improved their download speeds
but even at their best and most expensive speeds, they are still operating
at about half the download speed of a fiber optic system. But why should
anyone care about that speed?  As technology has developed, software has
increased in complexity and has grown in size as a result.  In the year
2000, the average size of a computer program was about six hundred
kilobytes.  Today, the average size of a piece of ordinary software is two
megabytes.  When a computer user is dealing with software or downloads which
are that big or larger, he or she needs to get that information into the
computer as quickly as possible.  Even with today's amazing improvements in
service, the potential for interruption or corruption of a large file during
transfer is still a possibility.  Here's an example of what I mean.  If a
computer user downloads a song which contains multiple media such as music,
video, static data  and functional parameters, one song can be as much as
three megabytes in size.  If anything interferes with that download before
it is completed, the entire program might be rendered useless. The idea
therefore is to transmit data as quickly as possible.  The longer the
connection between two computers exists, the potential for interruption
increases exponentially.

The introduction of download services like Apple, Audio.com and net flicks,
means that more and more people are obtaining their entertainment over the
internet rather than purchasing hard copies.  Think about

Re: [Blind-Computing] WHAT ARE BYTES ANYWAY?

2011-08-14 Thread John Justice
More great info.  Thanks David.  Between you and rick, this article is going
to be a winner.
Thanks.

John 

JOHN AND LINDA JUSTICE
WITH GUIDE DOGS JAKE AND ZACHARY
PERSONAL E-MAIL:  john_just...@verizon.net

-Original Message-
From: blind-computing-boun...@jaws-users.com
[mailto:blind-computing-boun...@jaws-users.com] On Behalf Of David Ferrin
Sent: Saturday, August 13, 2011 7:57 PM
To: blind-computing@jaws-users.com
Subject: Re: [Blind-Computing] WHAT ARE BYTES ANYWAY?

Let us not forget the fact that there are 8 bits in a byte and 1024 bytes in
a kilobyte. The fact is boys and girls although a hard drive for example may
indeed have a trillion bytes of storage it is in fact only a 931 gigabyte
drive. This is because hard drive manufacturers operate on the base 10
system where as computers function on the base 2 system in that the only 2
states of electricity are on or off.

Hence forth a zero indicates that the power is off where as a one means that
the power is on. When it boils down to the lowest common denominator this is
all a computer is capable of doing.

There was a time when I could write my name just for fun in binary language
but then I discovered girls and thought there was better things to do with
my time.
David Ferrin
Most people don't know what they're doing and a lot of them are really good
at it.
- Original Message -
From: Rick Justice ricjust...@jaws-users.com
To: blind-computing@jaws-users.com
Sent: Saturday, August 13, 2011 7:03 PM
Subject: Re: [Blind-Computing] WHAT ARE BYTES ANYWAY?


 Hi John,
 This is a nice dissertation on the subject, but it would be helpful to 
 the not so literate computer user to keep a clear distinction between 
 hard drive storage, and, physical memory (ram).
 So many computer terms are used inter-changeably, that it can become 
 confusing.
 HTH,
 Rick Justice
 - Original Message -
 From: John Justice john_just...@verizon.net
 To: blind-computing@jaws-users.com
 Sent: Saturday, August 13, 2011 6:25 PM
 Subject: [Blind-Computing] WHAT ARE BYTES ANYWAY?


 This message is for Yvonne and anyone else who might have been 
 wondering about these terms which are batted back and forth so readily 
 by computer users.

 A byte is a single exchange of digital data.  It is the minimal 
 measurement of any digital exchange.

 1 kilobyte = one thousand bytes.

 1 megabyte =one thousand kilobytes or one million bytes.

 In Yvonne's question, she asked how many kilobytes are in 7 megabytes.

 7 megabytes = 7 thousand kilobytes or 7 million bytes of data 
 transmitted in a second.

 That is one incredibly fast transfer speed.  You should be aware 
 however, that the figure mentioned is a selling point.  You will get 
 that kind of speed some of the time when all conditions are optimal.  
 Many things can impact that speed however.  That would include, 
 internet conditions at the time of the transmission, the condition of 
 the fiber optic cable, weather and so on.

 But what impacts download speed the most are two factors.

 1.Your own individual computer,

 2.   The current usage on that particular internet service provider's
 network.

 Let me reassure you Yvonne that even at the worst of times, fiber 
 optic transmission  is many times faster than any conventional cable 
 network and often hundreds of times faster than any dial up 
 connection.  The reason for that is simple although the technology is 
 light years away from what we started with.  Fiber optic is literally 
 information sent through glass fiber by equipment which uses light 
 rather than electricity to carry modulated signals.  One fiber optic 
 cable can handle thousands of simultaneous transmissions.  By the time 
 the signal reaches your computer of course, it has been converted to 
 standard electronic formats.  But the speed between various conversion 
 points is nothing less than phenomenal! It is relatively new 
 technology however and as such, tends to be considerably more 
 expensive when compared to standard cable networks.  There are 
 commercials out there which try to claim that new technology has made 
 older style cable systems as fast as fiber optics.  They have 
 certainly improved their download speeds but even at their best and 
 most expensive speeds, they are still operating at about half the 
 download speed of a fiber optic system. But why should anyone care 
 about that speed?  As technology has developed, software has increased 
 in complexity and has grown in size as a result.  In the year 2000, 
 the average size of a computer program was about six hundred 
 kilobytes.  Today, the average size of a piece of ordinary software is 
 two megabytes.  When a computer user is dealing with software or 
 downloads which are that big or larger, he or she needs to get that 
 information into the computer as quickly as possible.  Even with 
 today's amazing improvements in service, the potential for 
 interruption or corruption of a large file during

Re: [Blind-Computing] WHAT ARE BYTES ANYWAY?

2011-08-13 Thread Rick Justice
Hi John,
This is a nice dissertation on the subject,
but it would be helpful to the not so literate computer user to keep a
clear distinction between hard drive storage, and, physical memory (ram).
So many computer terms are used inter-changeably, that it can become 
confusing.
HTH,
Rick Justice
- Original Message - 
From: John Justice john_just...@verizon.net
To: blind-computing@jaws-users.com
Sent: Saturday, August 13, 2011 6:25 PM
Subject: [Blind-Computing] WHAT ARE BYTES ANYWAY?


This message is for Yvonne and anyone else who might have been wondering
about these terms which are batted back and forth so readily by computer
users.

A byte is a single exchange of digital data.  It is the minimal measurement
of any digital exchange.

1 kilobyte = one thousand bytes.

1 megabyte =one thousand kilobytes or one million bytes.

In Yvonne's question, she asked how many kilobytes are in 7 megabytes.

7 megabytes = 7 thousand kilobytes or 7 million bytes of data transmitted in
a second.

That is one incredibly fast transfer speed.  You should be aware however,
that the figure mentioned is a selling point.  You will get that kind of
speed some of the time when all conditions are optimal.  Many things can
impact that speed however.  That would include, internet conditions at the
time of the transmission, the condition of the fiber optic cable, weather
and so on.

But what impacts download speed the most are two factors.

1.Your own individual computer,

2.   The current usage on that particular internet service provider's
network.

Let me reassure you Yvonne that even at the worst of times, fiber optic
transmission  is many times faster than any conventional cable network and
often hundreds of times faster than any dial up connection.  The reason for
that is simple although the technology is light years away from what we
started with.  Fiber optic is literally information sent through glass fiber
by equipment which uses light rather than electricity to carry modulated
signals.  One fiber optic cable can handle thousands of simultaneous
transmissions.  By the time the signal reaches your computer of course, it
has been converted to standard electronic formats.  But the speed between
various conversion points is nothing less than phenomenal! It is relatively
new technology however and as such, tends to be considerably more expensive
when compared to standard cable networks.  There are commercials out there
which try to claim that new technology has made older style cable systems as
fast as fiber optics.  They have certainly improved their download speeds
but even at their best and most expensive speeds, they are still operating
at about half the download speed of a fiber optic system. But why should
anyone care about that speed?  As technology has developed, software has
increased in complexity and has grown in size as a result.  In the year
2000, the average size of a computer program was about six hundred
kilobytes.  Today, the average size of a piece of ordinary software is two
megabytes.  When a computer user is dealing with software or downloads which
are that big or larger, he or she needs to get that information into the
computer as quickly as possible.  Even with today's amazing improvements in
service, the potential for interruption or corruption of a large file during
transfer is still a possibility.  Here's an example of what I mean.  If a
computer user downloads a song which contains multiple media such as music,
video, static data  and functional parameters, one song can be as much as
three megabytes in size.  If anything interferes with that download before
it is completed, the entire program might be rendered useless. The idea
therefore is to transmit data as quickly as possible.  The longer the
connection between two computers exists, the potential for interruption
increases exponentially.

The introduction of download services like Apple, Audio.com and net flicks,
means that more and more people are obtaining their entertainment over the
internet rather than purchasing hard copies.  Think about that for a moment.
How much of the software on your computer has been downloaded, rather than
installed from a hard disk? Most computers sold today have hard drives that
are at least two hundred and fifty gigabytes in size.  That kind of memory
was unheard of even ten years ago.  A gigabyte  is one thousand megabytes.
One computer expert surmised that there is more memory in personal computers
today than there was in all of the government's computers back in the year,
2000.  I believe that one of our list members has a portable hard drive that
is several terabytes in size. A terabyte is one thousand gigabytes.



As time passes, we, as blind computer users, are relying on the
dependability of our computers to provide access to the world around us.  In
my opinion, the only way to assure us of reliable  download capability is by
obtaining the fastest possible internet service.  That is 

Re: [Blind-Computing] WHAT ARE BYTES ANYWAY?

2011-08-13 Thread David Ferrin
Let us not forget the fact that there are 8 bits in a byte and 1024 bytes in 
a kilobyte. The fact is boys and girls although a hard drive for example may 
indeed have a trillion bytes of storage it is in fact only a 931 gigabyte 
drive. This is because hard drive manufacturers operate on the base 10 
system where as computers function on the base 2 system in that the only 2 
states of electricity are on or off.


Hence forth a zero indicates that the power is off where as a one means that 
the power is on. When it boils down to the lowest common denominator this is 
all a computer is capable of doing.


There was a time when I could write my name just for fun in binary language 
but then I discovered girls and thought there was better things to do with 
my time.

David Ferrin
Most people don't know what they're doing and a lot of them are really good 
at it.
- Original Message - 
From: Rick Justice ricjust...@jaws-users.com

To: blind-computing@jaws-users.com
Sent: Saturday, August 13, 2011 7:03 PM
Subject: Re: [Blind-Computing] WHAT ARE BYTES ANYWAY?



Hi John,
This is a nice dissertation on the subject,
but it would be helpful to the not so literate computer user to keep a
clear distinction between hard drive storage, and, physical memory (ram).
So many computer terms are used inter-changeably, that it can become
confusing.
HTH,
Rick Justice
- Original Message - 
From: John Justice john_just...@verizon.net

To: blind-computing@jaws-users.com
Sent: Saturday, August 13, 2011 6:25 PM
Subject: [Blind-Computing] WHAT ARE BYTES ANYWAY?


This message is for Yvonne and anyone else who might have been wondering
about these terms which are batted back and forth so readily by computer
users.

A byte is a single exchange of digital data.  It is the minimal 
measurement

of any digital exchange.

1 kilobyte = one thousand bytes.

1 megabyte =one thousand kilobytes or one million bytes.

In Yvonne's question, she asked how many kilobytes are in 7 megabytes.

7 megabytes = 7 thousand kilobytes or 7 million bytes of data transmitted 
in

a second.

That is one incredibly fast transfer speed.  You should be aware however,
that the figure mentioned is a selling point.  You will get that kind of
speed some of the time when all conditions are optimal.  Many things can
impact that speed however.  That would include, internet conditions at the
time of the transmission, the condition of the fiber optic cable, weather
and so on.

But what impacts download speed the most are two factors.

1.Your own individual computer,

2.   The current usage on that particular internet service provider's
network.

Let me reassure you Yvonne that even at the worst of times, fiber optic
transmission  is many times faster than any conventional cable network and
often hundreds of times faster than any dial up connection.  The reason 
for

that is simple although the technology is light years away from what we
started with.  Fiber optic is literally information sent through glass 
fiber

by equipment which uses light rather than electricity to carry modulated
signals.  One fiber optic cable can handle thousands of simultaneous
transmissions.  By the time the signal reaches your computer of course, it
has been converted to standard electronic formats.  But the speed between
various conversion points is nothing less than phenomenal! It is 
relatively
new technology however and as such, tends to be considerably more 
expensive

when compared to standard cable networks.  There are commercials out there
which try to claim that new technology has made older style cable systems 
as

fast as fiber optics.  They have certainly improved their download speeds
but even at their best and most expensive speeds, they are still operating
at about half the download speed of a fiber optic system. But why should
anyone care about that speed?  As technology has developed, software has
increased in complexity and has grown in size as a result.  In the year
2000, the average size of a computer program was about six hundred
kilobytes.  Today, the average size of a piece of ordinary software is two
megabytes.  When a computer user is dealing with software or downloads 
which

are that big or larger, he or she needs to get that information into the
computer as quickly as possible.  Even with today's amazing improvements 
in
service, the potential for interruption or corruption of a large file 
during

transfer is still a possibility.  Here's an example of what I mean.  If a
computer user downloads a song which contains multiple media such as 
music,

video, static data  and functional parameters, one song can be as much as
three megabytes in size.  If anything interferes with that download before
it is completed, the entire program might be rendered useless. The idea
therefore is to transmit data as quickly as possible.  The longer the
connection between two computers exists, the potential for interruption
increases exponentially

Re: [Blind-Computing] WHAT ARE BYTES ANYWAY?

2011-08-13 Thread Jacob Kruger
Sorry, but, remember that a bit is smaller than a byte - 1 byte = 8 
bits...smile


Stay well

Jacob Kruger
Blind Biker
Skype: BlindZA
'...fate had broken his body, but not his spirit...'

- Original Message - 
From: John Justice john_just...@verizon.net

To: blind-computing@jaws-users.com
Sent: Sunday, August 14, 2011 12:25 AM
Subject: [Blind-Computing] WHAT ARE BYTES ANYWAY?



This message is for Yvonne and anyone else who might have been wondering
about these terms which are batted back and forth so readily by computer
users.

A byte is a single exchange of digital data.  It is the minimal 
measurement

of any digital exchange.

1 kilobyte = one thousand bytes.

1 megabyte =one thousand kilobytes or one million bytes.

In Yvonne's question, she asked how many kilobytes are in 7 megabytes.

7 megabytes = 7 thousand kilobytes or 7 million bytes of data transmitted 
in

a second.

That is one incredibly fast transfer speed.  You should be aware however,
that the figure mentioned is a selling point.  You will get that kind of
speed some of the time when all conditions are optimal.  Many things can
impact that speed however.  That would include, internet conditions at the
time of the transmission, the condition of the fiber optic cable, weather
and so on.

But what impacts download speed the most are two factors.

1.Your own individual computer,

2.   The current usage on that particular internet service provider's
network.

Let me reassure you Yvonne that even at the worst of times, fiber optic
transmission  is many times faster than any conventional cable network and
often hundreds of times faster than any dial up connection.  The reason 
for

that is simple although the technology is light years away from what we
started with.  Fiber optic is literally information sent through glass 
fiber

by equipment which uses light rather than electricity to carry modulated
signals.  One fiber optic cable can handle thousands of simultaneous
transmissions.  By the time the signal reaches your computer of course, it
has been converted to standard electronic formats.  But the speed between
various conversion points is nothing less than phenomenal! It is 
relatively
new technology however and as such, tends to be considerably more 
expensive

when compared to standard cable networks.  There are commercials out there
which try to claim that new technology has made older style cable systems 
as

fast as fiber optics.  They have certainly improved their download speeds
but even at their best and most expensive speeds, they are still operating
at about half the download speed of a fiber optic system. But why should
anyone care about that speed?  As technology has developed, software has
increased in complexity and has grown in size as a result.  In the year
2000, the average size of a computer program was about six hundred
kilobytes.  Today, the average size of a piece of ordinary software is two
megabytes.  When a computer user is dealing with software or downloads 
which

are that big or larger, he or she needs to get that information into the
computer as quickly as possible.  Even with today's amazing improvements 
in
service, the potential for interruption or corruption of a large file 
during

transfer is still a possibility.  Here's an example of what I mean.  If a
computer user downloads a song which contains multiple media such as 
music,

video, static data  and functional parameters, one song can be as much as
three megabytes in size.  If anything interferes with that download before
it is completed, the entire program might be rendered useless. The idea
therefore is to transmit data as quickly as possible.  The longer the
connection between two computers exists, the potential for interruption
increases exponentially.

The introduction of download services like Apple, Audio.com and net 
flicks,

means that more and more people are obtaining their entertainment over the
internet rather than purchasing hard copies.  Think about that for a 
moment.

How much of the software on your computer has been downloaded, rather than
installed from a hard disk? Most computers sold today have hard drives 
that

are at least two hundred and fifty gigabytes in size.  That kind of memory
was unheard of even ten years ago.  A gigabyte  is one thousand megabytes.
One computer expert surmised that there is more memory in personal 
computers
today than there was in all of the government's computers back in the 
year,
2000.  I believe that one of our list members has a portable hard drive 
that

is several terabytes in size. A terabyte is one thousand gigabytes.



As time passes, we, as blind computer users, are relying on the
dependability of our computers to provide access to the world around us. 
In
my opinion, the only way to assure us of reliable  download capability is 
by

obtaining the fastest possible internet service.  That is fiber optic for
the moment.



JOHN AND LINDA JUSTICE

WITH GUIDE DOGS JAKE 

Re: [Blind-Computing] WHAT ARE BYTES ANYWAY?

2011-08-13 Thread Jacob Kruger
Also, remember that one of the most common misreadings is when talking about 
audio file/data quality, they talk about Kbps = kilobits per second, but 
people read it as KBPS where using a capitalised B would then mean kilobytes 
per second, which would be a slightly different perspective.


Stay well

Jacob Kruger
Blind Biker
Skype: BlindZA
'...fate had broken his body, but not his spirit...'

- Original Message - 
From: David Ferrin ow...@jaws-users.com

To: blind-computing@jaws-users.com
Sent: Sunday, August 14, 2011 1:57 AM
Subject: Re: [Blind-Computing] WHAT ARE BYTES ANYWAY?


Let us not forget the fact that there are 8 bits in a byte and 1024 bytes 
in a kilobyte. The fact is boys and girls although a hard drive for 
example may indeed have a trillion bytes of storage it is in fact only a 
931 gigabyte drive. This is because hard drive manufacturers operate on 
the base 10 system where as computers function on the base 2 system in 
that the only 2 states of electricity are on or off.


Hence forth a zero indicates that the power is off where as a one means 
that the power is on. When it boils down to the lowest common denominator 
this is all a computer is capable of doing.


There was a time when I could write my name just for fun in binary 
language but then I discovered girls and thought there was better things 
to do with my time.

David Ferrin
Most people don't know what they're doing and a lot of them are really 
good at it.
- Original Message - 
From: Rick Justice ricjust...@jaws-users.com

To: blind-computing@jaws-users.com
Sent: Saturday, August 13, 2011 7:03 PM
Subject: Re: [Blind-Computing] WHAT ARE BYTES ANYWAY?



Hi John,
This is a nice dissertation on the subject,
but it would be helpful to the not so literate computer user to keep a
clear distinction between hard drive storage, and, physical memory (ram).
So many computer terms are used inter-changeably, that it can become
confusing.
HTH,
Rick Justice
- Original Message - 
From: John Justice john_just...@verizon.net

To: blind-computing@jaws-users.com
Sent: Saturday, August 13, 2011 6:25 PM
Subject: [Blind-Computing] WHAT ARE BYTES ANYWAY?


This message is for Yvonne and anyone else who might have been wondering
about these terms which are batted back and forth so readily by computer
users.

A byte is a single exchange of digital data.  It is the minimal 
measurement

of any digital exchange.

1 kilobyte = one thousand bytes.

1 megabyte =one thousand kilobytes or one million bytes.

In Yvonne's question, she asked how many kilobytes are in 7 megabytes.

7 megabytes = 7 thousand kilobytes or 7 million bytes of data transmitted 
in

a second.

That is one incredibly fast transfer speed.  You should be aware however,
that the figure mentioned is a selling point.  You will get that kind of
speed some of the time when all conditions are optimal.  Many things can
impact that speed however.  That would include, internet conditions at 
the

time of the transmission, the condition of the fiber optic cable, weather
and so on.

But what impacts download speed the most are two factors.

1.Your own individual computer,

2.   The current usage on that particular internet service provider's
network.

Let me reassure you Yvonne that even at the worst of times, fiber optic
transmission  is many times faster than any conventional cable network 
and
often hundreds of times faster than any dial up connection.  The reason 
for

that is simple although the technology is light years away from what we
started with.  Fiber optic is literally information sent through glass 
fiber

by equipment which uses light rather than electricity to carry modulated
signals.  One fiber optic cable can handle thousands of simultaneous
transmissions.  By the time the signal reaches your computer of course, 
it

has been converted to standard electronic formats.  But the speed between
various conversion points is nothing less than phenomenal! It is 
relatively
new technology however and as such, tends to be considerably more 
expensive
when compared to standard cable networks.  There are commercials out 
there
which try to claim that new technology has made older style cable systems 
as

fast as fiber optics.  They have certainly improved their download speeds
but even at their best and most expensive speeds, they are still 
operating

at about half the download speed of a fiber optic system. But why should
anyone care about that speed?  As technology has developed, software has
increased in complexity and has grown in size as a result.  In the year
2000, the average size of a computer program was about six hundred
kilobytes.  Today, the average size of a piece of ordinary software is 
two
megabytes.  When a computer user is dealing with software or downloads 
which

are that big or larger, he or she needs to get that information into the
computer as quickly as possible.  Even with today's amazing improvements 
in
service, the potential