hello
just yesterday, a failed login happened to me, too... don't ask me why all of a
sudden!
if the error displays:
DATABASE ERROR: CONNECTION FAILED!
Unable to connect to the database!
Please contact your server-administrator.
then the MySQL database has a glitch, maybe caused by the entries of a previous
RC version.
• in phpMyAdmin, all databases are listed in its left column.
All RC databases start with nwa_... (like nwa_pEswssHgtxvC)
To find out which database is related to the current RC installation, then
- check the config/config.inc.php file in the web/roundcube/ installation,
- look for the line $config['db_dsnw'] =
- at the end of the line you will find the database name: nwa_whatever
• in phpMyAdmin, select the above database
open phpMyAdmin in a new browser window by clicking on the ↪︎ arrow on the
upper right
in the 1st tab «Structure», spot the last line «users»
click on «Structure» (between Browse and Search)
spot the 4th line «alias», its Default value is probably NONE
click on the Action «Change»
change the Default value in its [_dropdown_⬍] to NULL
click (_Save_) at the lower right
The login into RC should work now.
hope that helps
で⊃ Meaulnes Legler
Zurich, Switzerland
+41¦0 44 260-1660
On 01.02.21 22:22, Adam Lepp wrote:
This morning, a client couldn't log in with outlook, but RC worked fine. I
remoted in her computer and verified. And now the opposite problem has
surfaced.
"welcome to 2020, part2"
At any rate, I'm sure you and your fellow smart people in Texas can figure this
out and I await your reply.
-Original Message-
From: Blueonyx On Behalf Of Chris Gebhardt
- VIRTBIZ Internet
Sent: Monday, February 1, 2021 4:16 PM
To: blueonyx@mail.blueonyx.it
Subject: [BlueOnyx:24745] Re: RoundCube mysteriously stopped working
On 2/1/2021 2:58 PM, Adam Lepp wrote:
A client notified me that her RoundCube login failed. Having
successfully logged in for my own email earlier today, I tried her
account, and mine, and both failed. My Outlook works fine, and I was
able to access her mail via mail2web.com.
Is this a known issue? Don’t recall it ever happening in my 20+ years
of using these Cobalt/BQ/BO.
I haven’t restarted. Will try that after business hours.
BlueOnyx 5209R with BOPE, RC 1.2.0, at Virtbiz Server load, disk
space, etc., all fine.
We also had a report of a RoundCube user on 5209R with difficulty logging in
via webmail. The account authenticates with all other methods. Just not
from Roundcube. This user's version is 1.4.10.
--
Chris Gebhardt
VIRTBIZ Internet Services
Access, Web Hosting, Colocation, Dedicated www.virtbiz.com | toll-free (866) 4
VIRTBIZ
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