Marvin Long, Jr. wrote:
If you're a customer of SBC's dsl service, you might be interested in
this. If not, you might be interested anyway just for the oh jeez
factor.
Oh, jeez.
We *were* SBC DSL customers. We weren't using any SBC e-mail, though. We
*only* had the DSL line, no other internet stuff with them. (Well, until a
certain company that shall, in this e-mail, remain nameless decided to
terminate their DSL service *without* informing any of their customers, and
the only reason we weren't totally screwed for a week or two was that we had
a friend retained by said nameless company in the buyout who gave us a
heads-up; and then we had to get a new DSL connection, and that went through
SBC's network and not the network of the formerly decent internet company
bought by a company on which I wouldn't bet a nickel as to the competency of
the customer service; and then we moved less than 4 months after that, and
missed out on the whole Yahoo! thing, although I've heard tons of radio ads
for it.)
I'd still rather have that SBC DSL than have to put up with the periodic
incompetency of the cable company we're getting our broadband through, and
I'd *very* much prefer to have SBC for phone service than what we have now,
again for reasons of competency. (If you have a problem with an SBC line,
you call them up, and the person you talk to can just push a few buttons and
run a signal out to your phone number, and track where it stops; that tells
them just where the problem is, and they can dispatch a repair team to the
location, if they haven't already, and the person is on the line with you
the whole time. With what we have now, at *best* you get put on hold for a
minute while the person dials your number, and if there is a problem, it has
to be escalated to someone else who maybe has the tools that they SBC
answerers have, but you don't get to talk to them, and you don't know what's
going on until maybe someone calls your cellphone back later about it.)
Julia
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