bad day/customer service

2004-02-02 Thread Kevin Tarr
For reasons I've stated before I had to open a bank account with a bank 
that's not in my area. I was calling them today, not to complain, but to 
find their nearest ATM that accept's deposits because it took three days to 
get a cash deposit cleared two weeks ago. (Also the location for the 
closest withdraw only ATM is mapped in the middle of a highway 
interchange.) I get this wonderful news: The bank has dropped out of the 
ATM network for deposits. You can withdraw from any ATM anywhere in the 
world, but can only make deposits at their ATMs. Then I started 
complaining. The decision was just made last Wed. No letters have been sent 
stating this. No reasons, she knew nothing; just what was on her screen. 
The four nearest branches to me, 25+ miles, do not have ATMs. I just don't 
understand why a bank would take a step backwards like this.

Even better, the money program I use just stopped after I spent a few hours 
inputting info. I'm going to let it sit overnight, hopefully it will become 
unstuck. Or I hope it has automatic saves but not holding breath on that one.

Kevin T. - VRWC
Day off gone bad
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RE: bad day/customer service

2004-02-02 Thread Chad Cooper


 I just don't 
 understand why a bank would take a step backwards like this.

I've seen this before... The bank is positioning itself to be bought out.
They are cutting expenses to increase their cash situation. This is where
you get out, since they have little use for customers that require extra
support. 

Nerd From Hell


 
 Even better, the money program I use just stopped after I 
 spent a few hours 
 inputting info. I'm going to let it sit overnight, hopefully 
 it will become 
 unstuck. Or I hope it has automatic saves but not holding 
 breath on that one.
 
 Kevin T. - VRWC
 Day off gone bad
 
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RE: bad day/customer service

2004-02-02 Thread Bryon Daly
From: Kevin Tarr [EMAIL PROTECTED]

For reasons I've stated before I had to open a bank account with a bank 
that's not in my area. I was calling them today, not to complain, but to 
find their nearest ATM that accept's deposits because it took three days to 
get a cash deposit cleared two weeks ago. (Also the location for the 
closest withdraw only ATM is mapped in the middle of a highway 
interchange.) I get this wonderful news: The bank has dropped out of the 
ATM network for deposits. You can withdraw from any ATM anywhere in the 
world, but can only make deposits at their ATMs. Then I started 
complaining. The decision was just made last Wed. No letters have been sent 
stating this. No reasons, she knew nothing; just what was on her screen. 
The four nearest branches to me, 25+ miles, do not have ATMs. I just don't 
understand why a bank would take a step backwards like this.
The bank probably has to pay more to the ATM network to be able to accept 
deposits.

When I briefly moved to New Hampshire a number of years back, I was 
surprised to discover that for my credit union, I could only make deposits 
at Massachusetts-based ATM's, even though the same brand ATM's existed 
throughout NH.

What I ended up doing (and still do actually, even though I'm back in MA 
now) is getting mail-in deposit envelopes from the bank, and now I just mail 
in any non-cash deposits I make.  (For cash deposits, I don't quite trust 
ATM's, anyway, so I go to the bank for them).


Even better, the money program I use just stopped after I spent a few hours 
inputting info. I'm going to let it sit overnight, hopefully it will become 
unstuck. Or I hope it has automatic saves but not holding breath on that 
one.
Think that's bad?  ... I used to keep all my financial info in Quicken - 
*everything* - credit card purchases, daily expenses, stocks and 
investments, savings, etc.  I regularly backed up the data to a floppy disk 
(this was pre- CD-R days), until the file got too big to fit, at which point 
I started mirroring it onto another disk partition. (I was planning to 
eventually get a tape backup drive, so I didn't try to set up some sort of 
floppy-spanning file backup system.)

Then my hard disk died suddenly without warning.  The whole disk was just 
dead and everything on all partitions was lost.  At least 4-6 months worth 
of data, maybe more, gone.  I never had the heart to go back and set 
everything up again.

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