[OSL | CCIE_Voice] IPMA- Assitant Device is not listed - Vol1 Task 9.4
Dear All, During the IPMA configuration, when I tried to do the Assistant configuration for a user ID, the Device Name, Intercom Line & Primary Line are not listed. But the manager configuration is showing the relevant details in the details in the drop down. For the Assistant configuration, I have associated the phone to the end user (Assistant), made the extension 5002 as the primary extension for that user. Associated the user id (Assitant) as the "Owner user ID" in the Device page. I could not figure out what I am missing. I have followed the same steps as shown in the Vol 1 Solution Guide. Thanks, Viki ___ Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] B-ACD Fastbusy and Unallocated Number
Josh, Thanks for your response. My BACD script is passing the calls to hunt-groups as expected but the issue is am not hearing any welcome prompt. When dial the pilot number, I dont hear any welcome prompt but the call is passing through. when I press the dtmf digit 2, the call is passed on to the huntgroup, at the sametime am hearing the music on hold. Thanks, Viki On Sun, Jan 12, 2014 at 1:12 PM, Josh Petro wrote: > You need to ensure the music on hold files referenced in your script are > in flash with the correct, matching filename and in the correct directory. > In your case, it looks like placing the files in the root if flash will > work fine. If you dont have the files in the zip file you downloaded fron > Cisco support, you'll need to download them for it to work. Without them, > the gateway cannot run the script. Also, just to save you the headache most > of us have had, don't be surprised if the timers don't react the way that > they are configured. Please see other posts on the subject. > Josh > On Jan 10, 2014 3:26 PM, "Vignesh Sethuraman" > wrote: > >> Hi, >> >> I am getting a fastbusy tone and unallocated number messager when I tried >> to call the BACD pilot number from the PSTN and also from the CME >> registered phones. Here is my config. >> >> application >> service aa flash:app-b-acd-aa-3.0.0.2.tcl >> param number-of-hunt-grps 2 >> paramspace english index 1 >> param handoff-string aa >> paramspace english language en >> param max-time-vm-retry 2 >> param aa-pilot 3500 >> paramspace english location flash: >> param welcome-prompt _bacd_welcome.au >> param call-retry-timer 15 >> param max-time-call-retry 90 >> param voice-mail 3001 >> param service-name queue >> ! >> service queue flash:app-b-acd-3.0.0.2.tcl >> param queue-len 15 >> param aa-hunt1 3210 >> param queue-manager-debugs 1 >> param aa-hunt2 3005 >> param number-of-hunt-grps 2 >> ! >> dial-peer voice 3500 voip >> service aa >> destination-pattern 3500 >> session target ipv4:3.3.3.3 >> incoming called-number 3500 >> dtmf-relay h245-alphanumeric >> codec g711ulaw >> no vad >> ! >> voice service voip >> allow-connections h323 to sip >> ! >> telephony-service >> moh "music-on-hold.au" >> ! >> #sh flash: >> 47 30421 Jan 9 2014 19:34:16 +01:00 app-b-acd-3.0.0.2.tcl >> 48 55599 Jan 9 2014 19:34:16 +01:00 app-b-acd-aa-3.0.0.2.tcl >> 50 496521 Jan 10 2014 20:48:16 +01:00 music-on-hold.au >> ! >> voice hunt-group 1 parallel >> list 3001,3005 >> pilot 3210 >> >> Please let me know what I am missing. >> >> Thanks, >> Viki >> >> >> ___ >> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: >> >> iPexpert on YouTube: www.youtube.com/ipexpertinc >> > ___ Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] B-ACD Fastbusy and Unallocated Number
You need to ensure the music on hold files referenced in your script are in flash with the correct, matching filename and in the correct directory. In your case, it looks like placing the files in the root if flash will work fine. If you dont have the files in the zip file you downloaded fron Cisco support, you'll need to download them for it to work. Without them, the gateway cannot run the script. Also, just to save you the headache most of us have had, don't be surprised if the timers don't react the way that they are configured. Please see other posts on the subject. Josh On Jan 10, 2014 3:26 PM, "Vignesh Sethuraman" wrote: > Hi, > > I am getting a fastbusy tone and unallocated number messager when I tried > to call the BACD pilot number from the PSTN and also from the CME > registered phones. Here is my config. > > application > service aa flash:app-b-acd-aa-3.0.0.2.tcl > param number-of-hunt-grps 2 > paramspace english index 1 > param handoff-string aa > paramspace english language en > param max-time-vm-retry 2 > param aa-pilot 3500 > paramspace english location flash: > param welcome-prompt _bacd_welcome.au > param call-retry-timer 15 > param max-time-call-retry 90 > param voice-mail 3001 > param service-name queue > ! > service queue flash:app-b-acd-3.0.0.2.tcl > param queue-len 15 > param aa-hunt1 3210 > param queue-manager-debugs 1 > param aa-hunt2 3005 > param number-of-hunt-grps 2 > ! > dial-peer voice 3500 voip > service aa > destination-pattern 3500 > session target ipv4:3.3.3.3 > incoming called-number 3500 > dtmf-relay h245-alphanumeric > codec g711ulaw > no vad > ! > voice service voip > allow-connections h323 to sip > ! > telephony-service > moh "music-on-hold.au" > ! > #sh flash: > 47 30421 Jan 9 2014 19:34:16 +01:00 app-b-acd-3.0.0.2.tcl > 48 55599 Jan 9 2014 19:34:16 +01:00 app-b-acd-aa-3.0.0.2.tcl > 50 496521 Jan 10 2014 20:48:16 +01:00 music-on-hold.au > ! > voice hunt-group 1 parallel > list 3001,3005 > pilot 3210 > > Please let me know what I am missing. > > Thanks, > Viki > > > ___ > Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: > > iPexpert on YouTube: www.youtube.com/ipexpertinc > ___ Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] IPMA Phone Services URL
Thanks Attila. I found IPMA URL in the "Cisco Unified Communications
Manager Assistant with proxy line support" topic in the feature and
services guide.
On Sun, Jan 12, 2014 at 12:03 PM, Attila Rumy wrote:
> Hi Viki,
>
> In Cisco Unified Communications Manager Features and Services Guide,
> Release 7.0(1) do a search for MAservice or find chapter called Cisco
> Unified Communications Manager Assistant With Proxy Line Support and do a
> search for http, this one is a bit easier to remember.
>
> Regards,
> Attila
> 2014.01.12. 11:55 ezt írta ("Vignesh Sethuraman" >):
>
>> Hello All,
>>
>> I am trying to find out the IP Phone services URL for IPMA from the DocCD
>> http://www.cisco.com/cisco/web/psa/default.html
>>
>> Could you please someone point me to exact navigation.
>>
>> Thanks,
>> Viki
>>
>> ___
>> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
>>
>> iPexpert on YouTube: www.youtube.com/ipexpertinc
>>
>
___
Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] IPMA Phone Services URL
Hi Viki,
In Cisco Unified Communications Manager Features and Services Guide,
Release 7.0(1) do a search for MAservice or find chapter called Cisco
Unified Communications Manager Assistant With Proxy Line Support and do a
search for http, this one is a bit easier to remember.
Regards,
Attila
2014.01.12. 11:55 ezt írta ("Vignesh Sethuraman" ):
> Hello All,
>
> I am trying to find out the IP Phone services URL for IPMA from the DocCD
> http://www.cisco.com/cisco/web/psa/default.html
>
> Could you please someone point me to exact navigation.
>
> Thanks,
> Viki
>
> ___
> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
>
> iPexpert on YouTube: www.youtube.com/ipexpertinc
>
___
Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
iPexpert on YouTube: www.youtube.com/ipexpertinc
[OSL | CCIE_Voice] IPMA Phone Services URL
Hello All, I am trying to find out the IP Phone services URL for IPMA from the DocCD http://www.cisco.com/cisco/web/psa/default.html Could you please someone point me to exact navigation. Thanks, Viki ___ Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
