[OSL | CCIE_Voice] [Resolved] UCCX - Do CTI Ports in Partition work ?
Thanks Gurpreet, Dan & Krishna. This is now fixed. As Dan mentioned the CSS of caller matters. == When a CTI Route point, redirects the call to the CTI port, the CSS of the device that calls the Route point is used to search for the CTI Port. == From: Pavan K Date: Mon, Jun 11, 2012 at 1:33 PM To: ccie_voice@onlinestudylist.com With UCCX, did anybody get calls to work when the CTI ports are in a partition ? If so what CSS did you have to configure ? I have created a RoutePoint in the NULL Partition and CTI ports in a UCCX partition Added a CSS for the RoutePoint that includes the UCCX partition (on both the line & device) but the call doesn't connect. If i take the CTI ports out of the partition, everything works perfectly. TIA -- - Pavan -- From: Gurpreet Singh Kukreja Date: Mon, Jun 11, 2012 at 3:27 PM To: Pavan K Cc: ccie_voice@onlinestudylist.com Hi Pavan, We've seen this behavior with UCCX. Logically, the calls should work w/ or w/o partition applied on the CTI Port Group, keeping in mind the CSS applied on the CTI Route Point. Few things to keep in mind: 1) Always apply the changes on these Triggers/ Port Groups from the CCX and never from the CM. 2) If you apply the correct CSS on the Trigger which includes the partition of the Port group, the calls should work. 3) Even after applying the changes if the calls do not work, it could be very possible that the changes you're making from the CCX are not getting updated on the CM. In this case, first run the Data Resync from the CCX and make sure there are no exceptions in the output. Then, restart the CTI Manager on all CM servers and then restart the CCX Engine. - Gurpreet > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com -- From: Dan Quinlan (daquinla) Date: Mon, Jun 11, 2012 at 3:34 PM To: Pavan K Cc: ccie_voice@onlinestudylist.com I would think that the inbound caller (ip phone or gw) would need the CSS to access the CTI ports. DQ d...@cisco.com Sent from my iPhone -- From: Krishna Date: Mon, Jun 11, 2012 at 3:53 PM To: Pavan K pavan, I worked on uccx lab and it worked fine for me. All that you need to remember one point always, what does the CTI Route point has to see. in this case the CTI route point has to see the phones partition in order to handover the calls to the phone agents. Check that internal dns are listed in your css to make this work. thank you krishna. From: Pavan K To: ccie_voice@onlinestudylist.com Sent: Monday, June 11, 2012 1:33 PM Subject: [OSL | CCIE_Voice] UCCX - Do CTI Ports in Partition work ? ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- - Pavan ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] [Resolved] UCCX - Do CTI Ports in Partition work ?
Hi Pavan, I would like to add a few things here. The only place the CSS of the caller matters is when they're calling the CTI Route Point and not the ports. Let me give an example. Consider the below call flow: Caller's Cell Phone >> Dials the 10 digit # for the Co. >> PRI >> MGCP G/W >> 4 digits enter the CM >> Matches a Translation Pattern >> Forwards the Calls to the CTI Route Point of the CCX >> CTI port answers the call and then the Agent picks up the call. Now think at what all places do we need a CSS and what partition we need to hit: 1) G/W's Inbound CSS should have the PT for the TP (If any) 2) TP's CSS should have the PT of the CTI Route Point. 3) CTI Route Point's CSS should have the PT of the CTI Ports. 4) Finally, CTI Port's CSS should have the Partition of the Agent's Phone. In this scenario, Endpoint's CSS matters to reach the next destination. Hope this makes sense. Regards Gurpreet On Mon, Jun 11, 2012 at 5:33 PM, Pavan K wrote: > Thanks Gurpreet, Dan & Krishna. > > This is now fixed. As Dan mentioned the CSS of caller matters. > > == > When a CTI Route point, redirects the call to the CTI port, the CSS of > the device that calls the Route point is used to search for the CTI > Port. > == > > > > From: Pavan K > Date: Mon, Jun 11, 2012 at 1:33 PM > To: ccie_voice@onlinestudylist.com > > > With UCCX, did anybody get calls to work when the CTI ports are in a > partition ? > If so what CSS did you have to configure ? > > I have created a RoutePoint in the NULL Partition and CTI ports in a UCCX > partition > Added a CSS for the RoutePoint that includes the UCCX partition (on both > the > line & device) but the call doesn't connect. > > If i take the CTI ports out of the partition, everything works perfectly. > > TIA > -- > - Pavan > > -- > From: Gurpreet Singh Kukreja > Date: Mon, Jun 11, 2012 at 3:27 PM > To: Pavan K > Cc: ccie_voice@onlinestudylist.com > > > Hi Pavan, > > We've seen this behavior with UCCX. > > Logically, the calls should work w/ or w/o partition applied on the CTI > Port > Group, keeping in mind the CSS applied on the CTI Route Point. > > Few things to keep in mind: > > 1) Always apply the changes on these Triggers/ Port Groups from the CCX and > never from the CM. > 2) If you apply the correct CSS on the Trigger which includes the partition > of the Port group, the calls should work. > 3) Even after applying the changes if the calls do not work, it could be > very possible that the changes you're making from the CCX are not getting > updated on the CM. In this case, first run the Data Resync from the CCX and > make sure there are no exceptions in the output. Then, restart the CTI > Manager on all CM servers and then restart the CCX Engine. > > > - Gurpreet > > > > ___ > > For more information regarding industry leading CCIE Lab training, please > > visit www.ipexpert.com > > > > Are you a CCNP or CCIE and looking for a job? Check out > > www.PlatinumPlacement.com > > > > -- > From: Dan Quinlan (daquinla) > Date: Mon, Jun 11, 2012 at 3:34 PM > To: Pavan K > Cc: ccie_voice@onlinestudylist.com > > > I would think that the inbound caller (ip phone or gw) would need the CSS > to > access the CTI ports. > > DQ > d...@cisco.com > > Sent from my iPhone > > -- > From: Krishna > Date: Mon, Jun 11, 2012 at 3:53 PM > To: Pavan K > > > pavan, > > I worked on uccx lab and it worked fine for me. All that you need to > remember one point always, what does the CTI Route point has to see. in > this > case the CTI route point has to see the phones partition in order to > handover the calls to the phone agents. Check that internal dns are listed > in your css to make this work. > > thank you > krishna. > > > From: Pavan K > To: ccie_voice@onlinestudylist.com > Sent: Monday, June 11, 2012 1:33 PM > Subject: [OSL | CCIE_Voice] UCCX - Do CTI Ports in Partition work ? > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > > > > > -- > - Pavan > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] [Resolved] UCCX - Do CTI Ports in Partition work ?
Thanks for the explanation gurpreet. From what i observed, looks like the gateway/TP CSS needs to have the PT of the CTI ports in addition to having the PT of the CTI-RP and the CSS on the CTI-RP is ignored. This is the part that confused me as i was seeing the CTI redirect searching for the CTI Port in the NULL partition from the SDI traces. -Pavan On Jun 11, 2012, at 6:35 PM, Gurpreet Singh Kukreja wrote: > Hi Pavan, > > I would like to add a few things here. The only place the CSS of the caller > matters is when they're calling the CTI Route Point and not the ports. > > Let me give an example. Consider the below call flow: > > Caller's Cell Phone >> Dials the 10 digit # for the Co. >> PRI >> MGCP G/W >> > 4 digits enter the CM >> Matches a Translation Pattern >> Forwards the Calls > to the CTI Route Point of the CCX >> CTI port answers the call and then the > Agent picks up the call. > > Now think at what all places do we need a CSS and what partition we need to > hit: > > 1) G/W's Inbound CSS should have the PT for the TP (If any) > 2) TP's CSS should have the PT of the CTI Route Point. > 3) CTI Route Point's CSS should have the PT of the CTI Ports. > 4) Finally, CTI Port's CSS should have the Partition of the Agent's Phone. > > In this scenario, Endpoint's CSS matters to reach the next destination. > > Hope this makes sense. > > > Regards > Gurpreet > > On Mon, Jun 11, 2012 at 5:33 PM, Pavan K wrote: > Thanks Gurpreet, Dan & Krishna. > > This is now fixed. As Dan mentioned the CSS of caller matters. > > == > When a CTI Route point, redirects the call to the CTI port, the CSS of > the device that calls the Route point is used to search for the CTI > Port. > == > > > > From: Pavan K > Date: Mon, Jun 11, 2012 at 1:33 PM > To: ccie_voice@onlinestudylist.com > > > With UCCX, did anybody get calls to work when the CTI ports are in a > partition ? > If so what CSS did you have to configure ? > > I have created a RoutePoint in the NULL Partition and CTI ports in a UCCX > partition > Added a CSS for the RoutePoint that includes the UCCX partition (on both the > line & device) but the call doesn't connect. > > If i take the CTI ports out of the partition, everything works perfectly. > > TIA > -- > - Pavan > > -- > From: Gurpreet Singh Kukreja > Date: Mon, Jun 11, 2012 at 3:27 PM > To: Pavan K > Cc: ccie_voice@onlinestudylist.com > > > Hi Pavan, > > We've seen this behavior with UCCX. > > Logically, the calls should work w/ or w/o partition applied on the CTI Port > Group, keeping in mind the CSS applied on the CTI Route Point. > > Few things to keep in mind: > > 1) Always apply the changes on these Triggers/ Port Groups from the CCX and > never from the CM. > 2) If you apply the correct CSS on the Trigger which includes the partition > of the Port group, the calls should work. > 3) Even after applying the changes if the calls do not work, it could be > very possible that the changes you're making from the CCX are not getting > updated on the CM. In this case, first run the Data Resync from the CCX and > make sure there are no exceptions in the output. Then, restart the CTI > Manager on all CM servers and then restart the CCX Engine. > > > - Gurpreet > > > > ___ > > For more information regarding industry leading CCIE Lab training, please > > visit www.ipexpert.com > > > > Are you a CCNP or CCIE and looking for a job? Check out > > www.PlatinumPlacement.com > > > > -- > From: Dan Quinlan (daquinla) > Date: Mon, Jun 11, 2012 at 3:34 PM > To: Pavan K > Cc: ccie_voice@onlinestudylist.com > > > I would think that the inbound caller (ip phone or gw) would need the CSS to > access the CTI ports. > > DQ > d...@cisco.com > > Sent from my iPhone > > -- > From: Krishna > Date: Mon, Jun 11, 2012 at 3:53 PM > To: Pavan K > > > pavan, > > I worked on uccx lab and it worked fine for me. All that you need to > remember one point always, what does the CTI Route point has to see. in this > case the CTI route point has to see the phones partition in order to > handover the calls to the phone agents. Check that internal dns are listed > in your css to make this work. > > thank you > krishna. > > > From: Pavan K > To: ccie_voice@onlinestudylist.com > Sent: Monday, June 11, 2012 1:33 PM > Subject: [OSL | CCIE_Voice] UCCX - Do CTI Ports in Partition work ? > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > > > > > -- > - Pavan > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
