Hi, I have a problem in this scenario :
-Skill based routing -Two operator A with competence 10 , B with competence 9 -Enabled on the CSQ the the skill based routing and set the routing selection to "most skilled" and minimum competence to 5. I would have expected that if both operators are in ready state the call would have been routed always to A while one call goes to A and one to B. Any other thing to configure ? Thanks
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