Re: IVR / Faxback solutions
One possible solution for building the IVR yourself is setting up a voice browser on a server(s) with TTS (text to speech) and speech recognition software (if your solution would require speech) and build the application in VoiceXML using coldfusion to generate the VXML. Some considerations when building the IVR would be how many ports, concurrent phone calls, and whether it would be VOIP or PSTN (Publicly Switched Telephone Network). There are many other considerations. The software that I have used in the past for TTS and Speech Recognition was from Nuance, which makes Dragon Naturally Speaking software. There are others, and when doing research on which one to use, you may want to consider which languages will be supported. If the application is a voice enabled application, you may need to tune the application after it has been deployed. Tuning the application improves the speech recognition. Some Voice Browsers Genesys GVP Genesys Voice Genie Avaya IQ (I think it is the IQ product) On 3/4/08, James Wolfe [EMAIL PROTECTED] wrote: for IVR, check out angel.com I am hoping that maybe someone on here has some experience with this and can point me in the right direction. I am working on setting up a system where a doctor's office would call an IVR system, put in a bit of information on a patient and get the eligibility and information faxed back to them. I have a dedicated windows 2003 server with CF and SQL 2000 that has all the information I need, but I don't have a lot of experience with IVR or faxing solutions. So I am hoping someone on here may have done something similar or maybe can point me in the right direction. In order to save money, we would like to be able to build as much of this ourselves if possible. Whether or not that is possible, I dont really know. I am guessing we would need to purchase the IVR software, but if we could do the actual faxing from ColdFusion, that would be great. Thanks, Dan ~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;160198600;22374440;w Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:300496 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
IVR / Faxback solutions
I am hoping that maybe someone on here has some experience with this and can point me in the right direction. I am working on setting up a system where a doctor's office would call an IVR system, put in a bit of information on a patient and get the eligibility and information faxed back to them. I have a dedicated windows 2003 server with CF and SQL 2000 that has all the information I need, but I don't have a lot of experience with IVR or faxing solutions. So I am hoping someone on here may have done something similar or maybe can point me in the right direction. In order to save money, we would like to be able to build as much of this ourselves if possible. Whether or not that is possible, I dont really know. I am guessing we would need to purchase the IVR software, but if we could do the actual faxing from ColdFusion, that would be great. Thanks, Dan ~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;160198600;22374440;w Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:300430 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: IVR / Faxback solutions
I don't know much about the IVR system you are talking about, but I have used eFax fairly effectively for sending Faxes from ColdFusion. They make it crazy simple. All you do is send a specific email address an email, with an attachment (the document you want to send as a fax) from a specific email address and it just faxes it out. Now there is a per fax charge when you send a FAX and that charge is based on where the FAX is going to. There are also network FAX devices out there that have accessible API's that allow you to send faxes locally using your own phone lines if the per fax charges may become an issue. =] -- Alan Rother Adobe Certified Advanced ColdFusion MX 7 Developer Manager, Phoenix Cold Fusion User Group, AZCFUG.org ~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;160198600;22374440;w Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:300432 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
Re: IVR / Faxback solutions
for IVR, check out angel.com I am hoping that maybe someone on here has some experience with this and can point me in the right direction. I am working on setting up a system where a doctor's office would call an IVR system, put in a bit of information on a patient and get the eligibility and information faxed back to them. I have a dedicated windows 2003 server with CF and SQL 2000 that has all the information I need, but I don't have a lot of experience with IVR or faxing solutions. So I am hoping someone on here may have done something similar or maybe can point me in the right direction. In order to save money, we would like to be able to build as much of this ourselves if possible. Whether or not that is possible, I dont really know. I am guessing we would need to purchase the IVR software, but if we could do the actual faxing from ColdFusion, that would be great. Thanks, Dan ~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;160198600;22374440;w Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:300458 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
