Re: Is anyone minding the store at Adobe?
I fully agree. It took a day and a 1/2 - but my issue was eventually forwarded to an appropriate support member at adobe. He is being extremely helpful - and committed - my last email from him yesterday was sent @ 23:59 - and he has responded to all my emails very quickly. The issue I had was that (understandably) macrodobe does not post the email addresses of their top CF support guru's online - and that you have to make the initial request through their web app - which is (was?) broken. The process I had to go through, was as follows: - Enter email into adobe web app - recieve Page does not exist error - Spend 20 mins trying to navigate through the adobe automated call terminator (I couldn't find any way of speaking to a real person on the (uk) support line) - Fool the main automated call redirector into thinking I might actually want to buy something (If I had been I definately didn't want to at this stage!) - and actually got a real person to speak to in sales. He gave me a number, which he said was the correct number for CF support - I called this number, and explained my situation to the receptionist - She sounded confused, and forwared me to an extension where she said somone should be able to help me - Redirected call went directly to somones voicemail - Eventually I managed to naviaget my way out of the mailbox back to a (different) receptionist - She forwarded my call directly to somone else (without any explaination to them who I was) - This person had no idea why my call had been directed to him, but he took down my details, and promised to find the relevant person(s) - I was emailed back within 30 mins, with a link back to the coldfusion support site (that I had been on a few hours before and was broken!) - I responded that the site was broken etc. etc. - He responded that I should send the email to him, and he would try and get it forwarded to the correct department - Within 20 minutes he called me back to say he had passed the information on, and that I should be contacted shortly - 14:35 the following day I had an urgent email from an adobe suppot rep (Sr Technical Support Engineer: FLEX / ColdFusion / JRun) - From that point on I have recieved the most helpful, friendly support I have ever recieved from a software company - no complaints at all - (esp. if / when the issue gets resolved!) Cheers Dan. Reckon the best thing you can do is email them direct not via web form (or contact someone direct). They will undoubtedly have problems with integrating two massive sites. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:253609 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: Is anyone minding the store at Adobe?
Reckon the best thing you can do is email them direct not via web form (or contact someone direct). They will undoubtedly have problems with integrating two massive sites. This e-mail is from Reed Exhibitions (Oriel House, 26 The Quadrant, Richmond, Surrey, TW9 1DL, United Kingdom), a division of Reed Business, Registered in England, Number 678540. It contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful. If you have received this communication in error please return it to the sender or call our switchboard on +44 (0) 20 89107910. The opinions expressed within this communication are not necessarily those expressed by Reed Exhibitions. Visit our website at http://www.reedexpo.com -Original Message- From: Daniel Lancelot To: CF-Talk Sent: Mon Sep 18 22:52:43 2006 Subject: Re: Is anyone minding the store at Adobe? I tried to submit a problem using the email support app - which resulted in Page doess not exist error meesage after clicking send mail On 9/18/06, Tim Claremont [EMAIL PROTECTED] wrote: I have been trying to reach the CF tech support forums on Adobe.com. I get an error message saying, essentially, insufficient disk space. How does this happen in today's day and age of server monitoring, etc, etc. ??? ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:253483 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
Is anyone minding the store at Adobe?
I have been trying to reach the CF tech support forums on Adobe.com. I get an error message saying, essentially, insufficient disk space. How does this happen in today's day and age of server monitoring, etc, etc. ??? ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:253419 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: Is anyone minding the store at Adobe?
I tried to submit a problem using the email support app - which resulted in Page doess not exist error meesage after clicking send mail On 9/18/06, Tim Claremont [EMAIL PROTECTED] wrote: I have been trying to reach the CF tech support forums on Adobe.com. I get an error message saying, essentially, insufficient disk space. How does this happen in today's day and age of server monitoring, etc, etc. ??? ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:253468 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
