OT: Trying to make emails bounce correctly, headers problem
Loha. Every week I send out a company newsletter to 2500 subscribers. We get a few hundred bounce messages each time and they currently go back to the From address. Rather than cluttering up that account I created an 'emailerrors' account and am trying to configure the email to go to it instead. Here is an example header list from an email. Microsoft Mail Internet Headers Version 2.0 Received: from websrv ([xx.xxx.xx.xxx]) by mail.thelimucompany.com with Microsoft SMTPSVC(5.0.2195.6713); Fri, 4 Feb 2005 11:51:40 -0500 Return-Path: [EMAIL PROTECTED] Message-ID: [EMAIL PROTECTED] Date: Fri, 4 Feb 2005 11:48:26 -0500 (EST) From: My Comapny [EMAIL PROTECTED] To: Damien McKenna [EMAIL PROTECTED] Subject: Cool News Errors-To: [EMAIL PROTECTED] Mime-Version: 1.0 Content-Type: multipart/related; boundary==_Part_146976_15408636.1107535706406 X-Mailer: ColdFusion MX Application Server X-Mailer: MyCompany Email Sender Sender: [EMAIL PROTECTED] X-Sender: [EMAIL PROTECTED] X-Return-Path: [EMAIL PROTECTED] Envelope-From: [EMAIL PROTECTED] precedence: list importance: high sensitivity: confidential X-OriginalArrivalTime: 04 Feb 2005 16:48:26.0406 (UTC) FILETIME=[58CEDC60:01C50AD9] At first I set it to use the SMTP server (IIS on Win2k) on our hosted server (WEBSRV), and then I tried sending straight through our local server (mail.thelimucompany.com) to see if it made any difference, but the same thing happened. Anyone have a suggestion on what headers I might be missing, or anything else to check? My IT guru co-worker thought that the invalid hostname on the mailserver (WEBSRV) might be causing a problem. I would think that it might cause some of the bounces to occur (some ISPs block invalid hostnames) but it shouldn't explain why the bounces go to the wrong location. Any help would be appreciated. Thanks. -- Damien McKenna - Web Developer - [EMAIL PROTECTED] The Limu Company - http://www.thelimucompany.com/ - 407-804-1014 #include stdjoke.h ~| Discover CFTicket - The leading ColdFusion Help Desk and Trouble Ticket application http://www.houseoffusion.com/banners/view.cfm?bannerid=48 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:193106 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations Support: http://www.houseoffusion.com/tiny.cfm/54
RE: Trying to make emails bounce correctly, headers problem
Every week I send out a company newsletter to 2500 subscribers. We get a few hundred bounce messages each time and they currently go back to the From address. Rather than cluttering up that account I created an 'emailerrors' account and am trying to configure the email to go to it instead. Here is an example header list from an email. Microsoft Mail Internet Headers Version 2.0 Received: from websrv ([xx.xxx.xx.xxx]) by mail.thelimucompany.com with Microsoft SMTPSVC(5.0.2195.6713); Fri, 4 Feb 2005 11:51:40 -0500 Return-Path: [EMAIL PROTECTED] Message-ID: [EMAIL PROTECTED] Date: Fri, 4 Feb 2005 11:48:26 -0500 (EST) From: My Comapny [EMAIL PROTECTED] To: Damien McKenna [EMAIL PROTECTED] Subject: Cool News Errors-To: [EMAIL PROTECTED] Mime-Version: 1.0 Content-Type: multipart/related; boundary==_Part_146976_15408636.1107535706406 X-Mailer: ColdFusion MX Application Server X-Mailer: MyCompany Email Sender Sender: [EMAIL PROTECTED] X-Sender: [EMAIL PROTECTED] X-Return-Path: [EMAIL PROTECTED] Envelope-From: [EMAIL PROTECTED] precedence: list importance: high sensitivity: confidential X-OriginalArrivalTime: 04 Feb 2005 16:48:26.0406 (UTC) FILETIME=[58CEDC60:01C50AD9] I don't see a Reply-To header. That should be used to specify where replies should go. Dave Watts, CTO, Fig Leaf Software http://www.figleaf.com/ Fig Leaf Software provides the highest caliber vendor-authorized instruction at our training centers in Washington DC, Atlanta, Chicago, Baltimore, Northern Virginia, or on-site at your location. Visit http://training.figleaf.com/ for more information! ~| Logware (www.logware.us): a new and convenient web-based time tracking application. Start tracking and documenting hours spent on a project or with a client with Logware today. Try it for free with a 15 day trial account. http://www.houseoffusion.com/banners/view.cfm?bannerid=67 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:193107 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations Support: http://www.houseoffusion.com/tiny.cfm/54
Re: Trying to make emails bounce correctly, headers problem
Some email servers return to the FROM header address and ignore the other headers. Try this: cfmail from=My Company [EMAIL PROTECTED] ... HTH, -- Howie Hamlin - inFusion Project Manager On-Line Data Solutions, Inc. - www.CoolFusion.com inFusion Mail Server (iMS) - The Award-winning, Intelligent Mail Server PrismAV - Virus scanning for ColdFusion applications Find out how iMS Stacks up to the competition: http://www.coolfusion.com/imssecomparison.cfm --- On Friday, February 04, 2005 12:30 PM, Damien McKenna scribed: --- Loha. Every week I send out a company newsletter to 2500 subscribers. We get a few hundred bounce messages each time and they currently go back to the From address. Rather than cluttering up that account I created an 'emailerrors' account and am trying to configure the email to go to it instead. ~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:193108 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4 Donations Support: http://www.houseoffusion.com/tiny.cfm/54
RE: Trying to make emails bounce correctly, headers problem
I want regular replies to go to the From: address and error messages to go to the Error-To: address. I didn't think it'd be needed. -- Damien McKenna - Web Developer - [EMAIL PROTECTED] The Limu Company - http://www.thelimucompany.com/ - 407-804-1014 #include stdjoke.h -Original Message- From: Dave Watts [mailto:[EMAIL PROTECTED] I don't see a Reply-To header. That should be used to specify where replies should go. ~| Logware (www.logware.us): a new and convenient web-based time tracking application. Start tracking and documenting hours spent on a project or with a client with Logware today. Try it for free with a 15 day trial account. http://www.houseoffusion.com/banners/view.cfm?bannerid=67 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:193109 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations Support: http://www.houseoffusion.com/tiny.cfm/54
RE: Trying to make emails bounce correctly, headers problem
Use the failto attribute of the cfmail tag. Russ -Original Message- From: Damien McKenna [mailto:[EMAIL PROTECTED] Sent: Friday, February 04, 2005 12:45 PM To: CF-Talk Subject: RE: Trying to make emails bounce correctly, headers problem I want regular replies to go to the From: address and error messages to go to the Error-To: address. I didn't think it'd be needed. -- Damien McKenna - Web Developer - [EMAIL PROTECTED] The Limu Company - http://www.thelimucompany.com/ - 407-804-1014 #include stdjoke.h -Original Message- From: Dave Watts [mailto:[EMAIL PROTECTED] I don't see a Reply-To header. That should be used to specify where replies should go. ~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:193116 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4 Donations Support: http://www.houseoffusion.com/tiny.cfm/54
RE: Trying to make emails bounce correctly, headers problem
My mails are generally set up as follows... cfmail from=[EMAIL PROTECTED] replyto=[EMAIL PROTECTED] failto=[EMAIL PROTECTED] ... This works for the most part except with MTA's like MS Exchange that will accept mails for any address and then bounce them after receiving the full mail... This means that the failto address is lost because it is only used in the SMTP conversation and is not included in the headers of the mail... Even with the replyto set to bounce@ as well, we still receive some bounce messages back to the newsletters mailbox because of the poor implementations of some mail servers... I guess what I'm saying is that you can't completely fix this with code because it's not your code that is necessarily broken Paul ~| Logware (www.logware.us): a new and convenient web-based time tracking application. Start tracking and documenting hours spent on a project or with a client with Logware today. Try it for free with a 15 day trial account. http://www.houseoffusion.com/banners/view.cfm?bannerid=67 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:193118 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4 Donations Support: http://www.houseoffusion.com/tiny.cfm/54
RE: Trying to make emails bounce correctly, headers problem
-Original Message- From: Paul Vernon [mailto:[EMAIL PROTECTED] My mails are generally set up as follows... cfmail from=[EMAIL PROTECTED] replyto=[EMAIL PROTECTED] failto=[EMAIL PROTECTED] ... Perfect! That was it! Thanks Paul. -- Damien McKenna - Web Developer - [EMAIL PROTECTED] The Limu Company - http://www.thelimucompany.com/ - 407-804-1014 #include stdjoke.h ~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:193124 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4 Donations Support: http://www.houseoffusion.com/tiny.cfm/54
