RE: [Chevelle-List] Why OPG Sucks
Don't worry about it. It is not worth either of our time. Being a gen-Xer with a work-ethic, this post just made me curious. Brenna 67 Malibu -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Craig A. Ellis Sent: Monday, November 18, 2002 10:03 AM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why OPG Sucks I'd be happy to respond off-list if you send along an email. I just don't want to get another "opinion" thread going... -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Brenna Olwine Sent: Sunday, November 17, 2002 10:58 PM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why OPG Sucks Hey, what do you mean by the 'gen-x ethic'? : ) Brenna 67 Malibu -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Craig A. Ellis Sent: Wednesday, November 13, 2002 8:43 AM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why OPG Sucks Gents, I think what we are seeing is what my partner calls the "gen-x ethic". It's all about what you can sneak by somebody. Restoration parts companies feel competition "forces" them to do it. They advertise bargain basement prices and make up profit margin on S&H. We bought a computer from Gateway a few weeks ago. They sent the wrong one and are forcing us to pay shipping to send it back. That's $150 round trip to get rid of their mistake. They can get away with it because they've already charged your credit card and they know the card companies will not back you up - they do too much business with them to risk it. That's what my partner calls "the gen-x ethic". It's all about what you can get away with. When I asked Gateway why they don't disclose this shipping thing they said "because we don't have to". Now that's bold, people. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, November 12, 2002 8:39 PM To: [EMAIL PROTECTED] Subject: [Chevelle-List] Why OPG Sucks Ok, I need to vent here a little. I ordered 2 cans of paint from OPG last week, paint cost like $12 per can, no biggie. I just got it today and I was looking over the packing list. Where the hell do they get off charging $4.75 for 2 cans of paint that cost $24? I know UPS and FedEx charges very well since I work with them everyday. There is no way that it costs almost $5 to insure something that is that cheap. The insurance charge for something that cheap is free since everything is insured at least up to $100. So let's see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just shipped a 20 pound package to Canada with an insured value of $200 cheaper than that amount. UNBELIEVABLE Needless to say they will be getting a phone call tomorrow, what a freakin rip off. Ok I'm going back to watching my movie now. Tom - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
I'd be happy to respond off-list if you send along an email. I just don't want to get another "opinion" thread going... -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Brenna Olwine Sent: Sunday, November 17, 2002 10:58 PM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why OPG Sucks Hey, what do you mean by the 'gen-x ethic'? : ) Brenna 67 Malibu -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Craig A. Ellis Sent: Wednesday, November 13, 2002 8:43 AM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why OPG Sucks Gents, I think what we are seeing is what my partner calls the "gen-x ethic". It's all about what you can sneak by somebody. Restoration parts companies feel competition "forces" them to do it. They advertise bargain basement prices and make up profit margin on S&H. We bought a computer from Gateway a few weeks ago. They sent the wrong one and are forcing us to pay shipping to send it back. That's $150 round trip to get rid of their mistake. They can get away with it because they've already charged your credit card and they know the card companies will not back you up - they do too much business with them to risk it. That's what my partner calls "the gen-x ethic". It's all about what you can get away with. When I asked Gateway why they don't disclose this shipping thing they said "because we don't have to". Now that's bold, people. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, November 12, 2002 8:39 PM To: [EMAIL PROTECTED] Subject: [Chevelle-List] Why OPG Sucks Ok, I need to vent here a little. I ordered 2 cans of paint from OPG last week, paint cost like $12 per can, no biggie. I just got it today and I was looking over the packing list. Where the hell do they get off charging $4.75 for 2 cans of paint that cost $24? I know UPS and FedEx charges very well since I work with them everyday. There is no way that it costs almost $5 to insure something that is that cheap. The insurance charge for something that cheap is free since everything is insured at least up to $100. So let's see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just shipped a 20 pound package to Canada with an insured value of $200 cheaper than that amount. UNBELIEVABLE Needless to say they will be getting a phone call tomorrow, what a freakin rip off. Ok I'm going back to watching my movie now. Tom - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
John; would the postman pick up the packages one day then charge you on the next day??? i have put things in my box, put the flag up, he/she pick it up, the next day there is an envelope with the cost on it, i put the money in and put it back in the box--- - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
In a message dated 11/16/02 4:37:08 PM Central Daylight Time, [EMAIL PROTECTED] writes: You can't say "I want a dog, but I think the food is expensive, so I'll get a dog and I won't feed him." The dog will die. LOL!!!
RE: [Chevelle-List] Why OPG Sucks
Hey, what do you mean by the 'gen-x ethic'? : ) Brenna 67 Malibu -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Craig A. Ellis Sent: Wednesday, November 13, 2002 8:43 AM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why OPG Sucks Gents, I think what we are seeing is what my partner calls the "gen-x ethic". It's all about what you can sneak by somebody. Restoration parts companies feel competition "forces" them to do it. They advertise bargain basement prices and make up profit margin on S&H. We bought a computer from Gateway a few weeks ago. They sent the wrong one and are forcing us to pay shipping to send it back. That's $150 round trip to get rid of their mistake. They can get away with it because they've already charged your credit card and they know the card companies will not back you up - they do too much business with them to risk it. That's what my partner calls "the gen-x ethic". It's all about what you can get away with. When I asked Gateway why they don't disclose this shipping thing they said "because we don't have to". Now that's bold, people. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, November 12, 2002 8:39 PM To: [EMAIL PROTECTED] Subject: [Chevelle-List] Why OPG Sucks Ok, I need to vent here a little. I ordered 2 cans of paint from OPG last week, paint cost like $12 per can, no biggie. I just got it today and I was looking over the packing list. Where the hell do they get off charging $4.75 for 2 cans of paint that cost $24? I know UPS and FedEx charges very well since I work with them everyday. There is no way that it costs almost $5 to insure something that is that cheap. The insurance charge for something that cheap is free since everything is insured at least up to $100. So let's see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just shipped a 20 pound package to Canada with an insured value of $200 cheaper than that amount. UNBELIEVABLE Needless to say they will be getting a phone call tomorrow, what a freakin rip off. Ok I'm going back to watching my movie now. Tom - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
Customer service. I have worked for years for a very small service company that does most of its business mail-order. If something went wrong with a job, we called or e-mailed the customer. If they asked for something we did not provide, we called or e-mailed them. If something was backordered, we called or e-mailed them. We never advertised anywhere and did not need to. Customer service kept us in business. Brenna 67 Malibu -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of John Nasta Sent: Saturday, November 16, 2002 11:43 PM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why OPG Sucks Geez Tom, I almost forgot that this thread started with you. You are absolutely right that there is no reason to charge insurance on a shipment under $100. No question about it. About the backorders, sometimes it's not the vendor's fault. I just ordered a set of console mounting brackets for a customer and was told by the supplier that they were in stock. Then I got my order and the brackets weren't there but I was charged for them. The item was circled and hand and the words "not available at this time" were hand-written on the invoice. It ended up taking about 3 weeks to get the brackets. The supplier told me that it was because of a "I.D." (inventory discrepancy) problem. They showed on their computer that the brackets were in, but when they physically checked, they weren't really there. Anyway, not making excuses, but sometimes things happen that are not the vendor's fault. You are a good customer to Ground Up and they show their appreciation by giving you a break. That's the way it should be. I give breaks to good customers as well. This is a highly competitive business (especially for the smaller players), and let's face it, most of the vendors are selling pretty much the same stuff (of course there are exceptions). In most cases, the only way to differentiate one company from the next is price and service. Usually the smaller shops will bend more for a good customer, because let's face it, the bigger shops have no idea who you are, and you are talking with somebody whose job is to answer phones. John Nasta -Original Message- If I may offer my insight on shipping here since the company I work for ships with UPS every day and at least with $200 per day. UPS as well as FedEx have shipping systems that are installed within the shipping area of the company, we have one from UPS and it generates the shipping label and receipt and you slap it on the box and off it goes when the UPS driver comes at the end of the business day. It takes what a whole what 2 minutes to type it up in a UPS system, and even less time than that for previous customers since it automatically saves the information in a database so you do not have to retype it everytime, and generally this is what shippers are paid to do anyways. I understand where John is coming from. Being a small business will endure more of a cost if they need to have an employee leave the premisis to ship an item. We are a relatively(I use this term very loosely)small company (employee wise)and get a nice discount from UPS. We charge the actual shipping charges. It wasn't the $8 shipping charge that pissed me off, it was the BS $5 insurance fee. UPS has no charge for insurance on the first $99 of the declared value and the damn paint only cost $20 so ??? I feel I need a chastity belt when I order something from them b/c I don't like getting raped. This is why I order everything from Ground Up, I get free shipping from them and since they are in NYC, I get my parts the next day, that's awesome customer service, personally speaking. I guess that the amount of money I spend with them comes into effect as well. Oh yeah, I remember OPG backordering stuff on me before and not letting me know about it, there's another strike against them. I simply wanted to to know where and how they get off doing this. Tom - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
John, I guess I'm out of the loop on this, but I don't know your website address or have a catalog. Would you please EM me offline with some info? Thanks. [EMAIL PROTECTED] C -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of John Nasta Sent: Saturday, November 16, 2002 1:30 PM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why OPG Sucks There's the whole problem. People don't want to pay $8 UPS to send a package of clips. Instead they want the seller to drive (or walk in my case) to the post office, stand in line for a half hour, and then charge you less. In my case, I lose about one and a half hours every time I have to go to the post office. I realize that nobody wants to pay for that time. If I send an employee, I lose that much time and I'm paying for it. If I go myself, it only costs me the time, but time is also money. Then if you don't have the time, and things go out a bit late because you haven't had time to get to the post office, customers get mad because the turnaround time is not fast enough for their taste. Yet they don't want to pay for the faster, easier method. I do it because I know what the customers want, and the fact is that it just makes it that much harder for me to run my business, and to compete against the bigger players who will not stand in line for you at the post office to save you money at their own expense. I can easily see why companies will send a small pack of clips that could have been mailed for $2 via UPS for $8. Also, what makes you think that distributors get packing materials any cheaper than anybody else? Most people who sell on ebay use some old shoebox whereas somebody who is shipping all the time has to buy boxes. You might be surprised how much boxes cost. Also, most ebay sellers pack their own boxes whereas distributors have to pay somebody to pack boxes. I try to save money by re-using boxes and cutting big boxes down into smaller ones, but once again the latter is time that nobody wants to pay for. I totally feel for you guys and I've said many times before that this is one of the reasons I went into the business. I was a customer in this business for many years before I became a vendor, so I know what the customers want, and try my best to make it that way and still compete against the people who don't care how much you pay for shipping, as long as it saves them time and money. John Nasta -Original Message- for a distributor, usually the courier comes to them, and packaging costs should be minimal. I bought windshield molding clips for my (ex)65 Malibu, which they could have mailed in an envelope, but UPS'd them to the tune of $8. But as long as we pay it and keep coming back for more, they have no reason to change their ways. - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
I have been following this tread from the start and have found out alot of good stuff. To me the best thing, hands down, is customer service. With the big companys you email them and they might ,just might, get back to you in a day or two. With John Nasta I have emailed him many times and I always get an answer back within a hour. Even on Sat. or Sun. Now that means more to me than anything. Vernon - Original Message - From: "John Nasta" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, November 17, 2002 12:42 AM Subject: RE: [Chevelle-List] Why OPG Sucks > Geez Tom, I almost forgot that this thread started with you. You are > absolutely right that there is no reason to charge insurance on a shipment > under $100. No question about it. > > About the backorders, sometimes it's not the vendor's fault. I just ordered > a set of console mounting brackets for a customer and was told by the > supplier that they were in stock. Then I got my order and the brackets > weren't there but I was charged for them. The item was circled and hand and > the words "not available at this time" were hand-written on the invoice. It > ended up taking about 3 weeks to get the brackets. The supplier told me that > it was because of a "I.D." (inventory discrepancy) problem. They showed on > their computer that the brackets were in, but when they physically checked, > they weren't really there. > > Anyway, not making excuses, but sometimes things happen that are not the > vendor's fault. You are a good customer to Ground Up and they show their > appreciation by giving you a break. That's the way it should be. I give > breaks to good customers as well. > > This is a highly competitive business (especially for the smaller players), > and let's face it, most of the vendors are selling pretty much the same > stuff (of course there are exceptions). In most cases, the only way to > differentiate one company from the next is price and service. Usually the > smaller shops will bend more for a good customer, because let's face it, the > bigger shops have no idea who you are, and you are talking with somebody > whose job is to answer phones. > > John Nasta > > > -Original Message- > > If I may offer my insight on shipping here since the company I work for > ships with UPS every day and at least with $200 per day. UPS as well as > FedEx have shipping systems that are installed within the shipping area of > the company, we have one from UPS and it generates the shipping label and > receipt and you slap it on the box and off it goes when the UPS driver comes > at the end of the business day. It takes what a whole what 2 minutes to > type it up in a UPS system, and even less time than that for previous > customers since it automatically saves the information in a database so you > do not have to retype it everytime, and generally this is what shippers are > paid to do anyways. > I understand where John is coming from. Being a small business will endure > more of a cost if they need to have an employee leave the premisis to ship > an item. > We are a relatively(I use this term very loosely)small company (employee > wise)and get a nice discount from UPS. We charge the actual shipping > charges. It wasn't the $8 shipping charge that pissed me off, it was the BS > $5 insurance fee. UPS has no charge for insurance on the first $99 of the > declared value and the damn paint only cost $20 so ??? I > feel I need a chastity belt when I order something from them b/c I don't > like getting raped. This is why I order everything from Ground Up, I get > free shipping from them and since they are in NYC, I get my parts the next > day, that's awesome customer service, personally speaking. I guess that the > amount of money I spend with them comes into effect as well. Oh yeah, I > remember OPG backordering stuff on me before and not letting me know about > it, there's another strike against them. > I simply wanted to to know where and how they get off doing this. > > Tom > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
Geez Tom, I almost forgot that this thread started with you. You are absolutely right that there is no reason to charge insurance on a shipment under $100. No question about it. About the backorders, sometimes it's not the vendor's fault. I just ordered a set of console mounting brackets for a customer and was told by the supplier that they were in stock. Then I got my order and the brackets weren't there but I was charged for them. The item was circled and hand and the words "not available at this time" were hand-written on the invoice. It ended up taking about 3 weeks to get the brackets. The supplier told me that it was because of a "I.D." (inventory discrepancy) problem. They showed on their computer that the brackets were in, but when they physically checked, they weren't really there. Anyway, not making excuses, but sometimes things happen that are not the vendor's fault. You are a good customer to Ground Up and they show their appreciation by giving you a break. That's the way it should be. I give breaks to good customers as well. This is a highly competitive business (especially for the smaller players), and let's face it, most of the vendors are selling pretty much the same stuff (of course there are exceptions). In most cases, the only way to differentiate one company from the next is price and service. Usually the smaller shops will bend more for a good customer, because let's face it, the bigger shops have no idea who you are, and you are talking with somebody whose job is to answer phones. John Nasta -Original Message- If I may offer my insight on shipping here since the company I work for ships with UPS every day and at least with $200 per day. UPS as well as FedEx have shipping systems that are installed within the shipping area of the company, we have one from UPS and it generates the shipping label and receipt and you slap it on the box and off it goes when the UPS driver comes at the end of the business day. It takes what a whole what 2 minutes to type it up in a UPS system, and even less time than that for previous customers since it automatically saves the information in a database so you do not have to retype it everytime, and generally this is what shippers are paid to do anyways. I understand where John is coming from. Being a small business will endure more of a cost if they need to have an employee leave the premisis to ship an item. We are a relatively(I use this term very loosely)small company (employee wise)and get a nice discount from UPS. We charge the actual shipping charges. It wasn't the $8 shipping charge that pissed me off, it was the BS $5 insurance fee. UPS has no charge for insurance on the first $99 of the declared value and the damn paint only cost $20 so ??? I feel I need a chastity belt when I order something from them b/c I don't like getting raped. This is why I order everything from Ground Up, I get free shipping from them and since they are in NYC, I get my parts the next day, that's awesome customer service, personally speaking. I guess that the amount of money I spend with them comes into effect as well. Oh yeah, I remember OPG backordering stuff on me before and not letting me know about it, there's another strike against them. I simply wanted to to know where and how they get off doing this. Tom - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
If I may offer my insight on shipping here since the company I work for ships with UPS every day and at least with $200 per day. UPS as well as FedEx have shipping systems that are installed within the shipping area of the company, we have one from UPS and it generates the shipping label and receipt and you slap it on the box and off it goes when the UPS driver comes at the end of the business day. It takes what a whole what 2 minutes to type it up in a UPS system, and even less time than that for previous customers since it automatically saves the information in a database so you do not have to retype it everytime, and generally this is what shippers are paid to do anyways. I understand where John is coming from. Being a small business will endure more of a cost if they need to have an employee leave the premisis to ship an item. We are a relatively(I use this term very loosely)small company (employee wise)and get a nice discount from UPS. We charge the actual shipping charges. It wasn't the $8 shipping charge that pissed me off, it was the BS $5 insurance fee. UPS has no charge for insurance on the first $99 of the declared value and the damn paint only cost $20 so ??? I feel I need a chastity belt when I order something from them b/c I don't like getting raped. This is why I order everything from Ground Up, I get free shipping from them and since they are in NYC, I get my parts the next day, that's awesome customer service, personally speaking. I guess that the amount of money I spend with them comes into effect as well. Oh yeah, I remember OPG backordering stuff on me before and not letting me know about it, there's another strike against them. I simply wanted to to know where and how they get off doing this. Tom - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
That's pretty funny coming from "Crazy Rusty"! LOL! John Nasta -Original Message- I think that's the first time I have seen 'John Nasta' and 'sane' in the same sentence. CR -Original Message- Yes, this shipping thing is nuts! I bought an upper control arm boxing kit from opg, and in the meantime found some better ones from southside machine, by the time I shipped the ones back to opg it cost way more than the parts (with their exorbitant shipping charges) I have noticed that John Nasta from this list has the most sane shipping costs yet. - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
I think that's the first time I have seen 'John Nasta' and 'sane' in the same sentence. CR -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, November 14, 2002 8:32 PM To: [EMAIL PROTECTED] Subject: Re: [Chevelle-List] Why OPG Sucks Yes, this shipping thing is nuts! I bought an upper control arm boxing kit from opg, and in the meantime found some better ones from southside machine, by the time I shipped the ones back to opg it cost way more than the parts (with their exorbitant shipping charges) I have noticed that John Nasta from this list has the most sane shipping costs yet. - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
The limit for a 37 cent stamp is one ounce. Basically an envelope and 2 sheets of paper max. you simply can't just put a stamp on an envelope and mail it. It has to be weighed, and the proper postage affixed. Anyway, I guess this issue is getting tired, and here I am working on a Saturday and getting nothing done. As you will see fro other people's posts to this list, I charge actual shipping or as close to it as possible. So, I'm on your side. I'm just trying to explain why the big companies do what they do. I have a customer who bought a SS hood from me. The shipping was $60 and I charged him $60. The same customer bought a rear quarter panel from OPG. It came from the same sheet metal supplier that the hood did. OPG charged the customer $130 shipping. Why? I have no idea, but I think the next time that customer wants sheet metal, he will call me and not OPG. At least I hope so. John Nasta -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Dan McIntosh Sent: Saturday, November 16, 2002 4:56 PM To: [EMAIL PROTECTED] Subject: Re: [Chevelle-List] Why OPG Sucks JohnJohnJohnJohnJohnJohnJohnJohnJohnJohnJohnJohnJohnJohnJohnJohn My original gripe was about overcharging on shipping, not how much shipping was. If someone sends it out UPS and it costs $1,683.14 to ship it, so be it. Just don't charge me $ 2,409.27 when it only cost the shipper $1,683.14. I don't expect anyone to go out of their way to find the cheapest shipping they possibly can. Just don't make me pay more than it really was. As far as the package of clips go, I was saying they really could have went in a standard envelope with a 37 cent stamp on it, and the mailman would have picked it up with all of the other outgoing mail. And if 8 dollars had been the actual shipping cost, there'd be no complaint. But if I were shipping them to somebody, and that option were available, it's the one I would have chosen. Probably to much to expect from a big company who only knows you as Customer Number 18640265-253. Dan McIntosh - Original Message - From: "John Nasta" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, November 16, 2002 4:34 PM Subject: RE: [Chevelle-List] Why OPG Sucks > p.s. Another part of the answer to your question #1 is that in most cases, > an employee has to be paid to stand in line at the post office. So, even if > you can't see why somebody's time is worth money, I'm sure you can see why > somebody's money is worth money. Companies simply can't afford to pay > somebody to spend an hour an a half (about 20% of the average employee's > work day) going to the post office for the sole purpose of losing money on > the deal. That's why a small pack of clips costs $8 to ship UPS and usually > does not go through the post office. > > As I've said already, I do go to the post office when it will save the > customer money. The fact is that it costs me money though. Bigger companies > simply won't do it. > > So, you buy a pack of clips for $5 and you expect the supplier to spend > about $10 to pay somebody to take it to the post office, and then charge you > actual shipping? It just doesn't work that way. You can't say "I want a dog, > but I think the food is expensive, so I'll get a dog and I won't feed him." > The dog will die. > > John Nasta > > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Dan McIntosh > Sent: Saturday, November 16, 2002 4:13 PM > To: [EMAIL PROTECTED] > Subject: Re: [Chevelle-List] Why OPG Sucks > > John, > Point taken, but your response leads me to ask a couple more questions. > 1) If I'm buying a product from you, why would I pay for your time? Am I > receiving some kind of service, like a tune-up, where I need to pay > labor? Taking time to ship the items you sell is an inherent part of > doing business. > 2) The reason I think distributors get a better price on packaging > supplies is volume, volume, volume. The same concept applies when I > go to the grocery store to purchase Pepsi. I can buy a 12 oz. can for 55 > cents, or a 2 liter for 89 cents. Volume, volume, volume. > 3) As I stated before, I don't expect to pay actual charges for > shipping. I realize materials are involved. I realize time is > involved. I just do not expect to pay 2 to 3 times what the shipping > charges actually are. That was my point. > > Dan McIntosh > 64 Impala SS > > > > > - Original Message - > From: "John Nasta" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, November 16, 2002 1:30 PM > Subject:
RE: [Chevelle-List] Why OPG Sucks
At the risk of beating a dead horse, remember that $5 pack of clips? Remember that the retailer only makes about $1 off of that. We don't get the stuff for free you know. So, now how much time do you think that retailer wants to pay for so that your shipping can be $2 instead of $8. I'm not arguing with you. Just saying that that's how it works from the perspective of the big companies. Like I said before, I do use USPS for small orders. In fact, I have at least 6 orders packed and waiting for somebody to take them to the post office. Why are they waiting? Because I can't possibly send somebody to the post office every time there is one order to go out USPS. It costs me about $10 worth of that person's time, and I would lose money on every order. I can't sell a pack of clips that I make $1 on and then pay somebody $10 to take it to the post office. I have to wait until there are at least a half dozen or so to make it worthwhile, and even then it's costing me money to save you money. So USPS orders get held up, and then customers get mad because they are not getting their stuff as fast as they want it. So, you see, there is no good answer. Everybody hates paying for shipping, but it's a fact of life that if you want something shipped, you have to pay for shipping. Hopefully you will find a company whose shipping rates you feel are reasonable, and you will give all of your business to that company :) Not to mention that the retailer also has to pay to have the stuff shipped from the manufacturer. That's also supposed to come out of the retailer's end. Just ask any customer and they'll tell you. - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
JohnJohnJohnJohnJohnJohnJohnJohnJohnJohnJohnJohnJohnJohnJohnJohn My original gripe was about overcharging on shipping, not how much shipping was. If someone sends it out UPS and it costs $1,683.14 to ship it, so be it. Just don't charge me $ 2,409.27 when it only cost the shipper $1,683.14. I don't expect anyone to go out of their way to find the cheapest shipping they possibly can. Just don't make me pay more than it really was. As far as the package of clips go, I was saying they really could have went in a standard envelope with a 37 cent stamp on it, and the mailman would have picked it up with all of the other outgoing mail. And if 8 dollars had been the actual shipping cost, there'd be no complaint. But if I were shipping them to somebody, and that option were available, it's the one I would have chosen. Probably to much to expect from a big company who only knows you as Customer Number 18640265-253. Dan McIntosh - Original Message - From: "John Nasta" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, November 16, 2002 4:34 PM Subject: RE: [Chevelle-List] Why OPG Sucks > p.s. Another part of the answer to your question #1 is that in most cases, > an employee has to be paid to stand in line at the post office. So, even if > you can't see why somebody's time is worth money, I'm sure you can see why > somebody's money is worth money. Companies simply can't afford to pay > somebody to spend an hour an a half (about 20% of the average employee's > work day) going to the post office for the sole purpose of losing money on > the deal. That's why a small pack of clips costs $8 to ship UPS and usually > does not go through the post office. > > As I've said already, I do go to the post office when it will save the > customer money. The fact is that it costs me money though. Bigger companies > simply won't do it. > > So, you buy a pack of clips for $5 and you expect the supplier to spend > about $10 to pay somebody to take it to the post office, and then charge you > actual shipping? It just doesn't work that way. You can't say "I want a dog, > but I think the food is expensive, so I'll get a dog and I won't feed him." > The dog will die. > > John Nasta > > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Dan McIntosh > Sent: Saturday, November 16, 2002 4:13 PM > To: [EMAIL PROTECTED] > Subject: Re: [Chevelle-List] Why OPG Sucks > > John, > Point taken, but your response leads me to ask a couple more questions. > 1) If I'm buying a product from you, why would I pay for your time? Am I > receiving some kind of service, like a tune-up, where I need to pay > labor? Taking time to ship the items you sell is an inherent part of > doing business. > 2) The reason I think distributors get a better price on packaging > supplies is volume, volume, volume. The same concept applies when I > go to the grocery store to purchase Pepsi. I can buy a 12 oz. can for 55 > cents, or a 2 liter for 89 cents. Volume, volume, volume. > 3) As I stated before, I don't expect to pay actual charges for > shipping. I realize materials are involved. I realize time is > involved. I just do not expect to pay 2 to 3 times what the shipping > charges actually are. That was my point. > > Dan McIntosh > 64 Impala SS > > > > > - Original Message - > From: "John Nasta" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, November 16, 2002 1:30 PM > Subject: RE: [Chevelle-List] Why OPG Sucks > > > > There's the whole problem. People don't want to pay $8 UPS to send a > package > > of clips. Instead they want the seller to drive (or walk in my case) to > the > > post office, stand in line for a half hour, and then charge you less. In > my > > case, I lose about one and a half hours every time I have to go to the > post > > office. I realize that nobody wants to pay for that time. If I send an > > employee, I lose that much time and I'm paying for it. If I go myself, it > > only costs me the time, but time is also money. Then if you don't have the > > time, and things go out a bit late because you haven't had time to get to > > the post office, customers get mad because the turnaround time is not fast > > enough for their taste. Yet they don't want to pay for the faster, easier > > method. > > > > I do it because I know what the customers want, and the fact is that it > just > > makes it that much harder for me to run my business, and to compete >
Re: [Chevelle-List] Why OPG Sucks
Excellent post! Holds some very good points. This is one reason I keep my business local most of the time (obviously I can't do that with chevelle parts). I'm a true believer in the little guys who have to charge a bit more cause they don't buy in bulk, but they go out of their way for customer service. Mikey - Original Message - From: John Nasta Sent: Saturday, November 16, 2002 3:25 PM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why OPG Sucks 1) Because UPS or FedEx can come to my business and pick the stuff up.Otherwise I have to spend an hour and a half going to the post office. Doyou assume that my time has no value whatsoever? Time that I could bespending conducting business instead of standing in line for the solepurpose of saving you money? This is exactly why OPG will send a small packof clips via UPS and charge you $8 for it.2) I suppose that volume discount kicks in at some point, but I haven't hitthat point. I get no discount. I know that the bigger companies do, and Iagree that they should pass the savings on to the customer, but the fact isthat they don't.3) I was never arguing your point. Just trying to present the other side ofthe story. I know that this is what you want, and this is why I go to thepost office with small items. Hopefully the result will be that people wouldrather do business with me. One can always hope.John Nasta-Original Message-From: [EMAIL PROTECTED][mailto:[EMAIL PROTECTED]]On Behalf Of Dan McIntoshSent: Saturday, November 16, 2002 4:13 PMTo: [EMAIL PROTECTED]Subject: Re: [Chevelle-List] Why OPG SucksJohn,Point taken, but your response leads me to ask a couple more questions.1) If I'm buying a product from you, why would I pay for your time? Am Ireceiving some kind of service, like a tune-up, where I need to paylabor? Taking time to ship the items you sell is an inherent part ofdoing business.2) The reason I think distributors get a better price on packagingsupplies is volume, volume, volume. The same concept applies when Igo to the grocery store to purchase Pepsi. I can buy a 12 oz. can for 55cents, or a 2 liter for 89 cents. Volume, volume, volume.3) As I stated before, I don't expect to pay actual charges forshipping. I realize materials are involved. I realize time isinvolved. I just do not expect to pay 2 to 3 times what the shippingcharges actually are. That was my point.Dan McIntosh64 Impala SS- Original Message -From: "John Nasta" <[EMAIL PROTECTED]>To: <[EMAIL PROTECTED]>Sent: Saturday, November 16, 2002 1:30 PMSubject: RE: [Chevelle-List] Why OPG Sucks> There's the whole problem. People don't want to pay $8 UPS to send apackage> of clips. Instead they want the seller to drive (or walk in my case) tothe> post office, stand in line for a half hour, and then charge you less. Inmy> case, I lose about one and a half hours every time I have to go to thepost> office. I realize that nobody wants to pay for that time. If I send an> employee, I lose that much time and I'm paying for it. If I go myself, it> only costs me the time, but time is also money. Then if you don't have the> time, and things go out a bit late because you haven't had time to get to> the post office, customers get mad because the turnaround time is not fast> enough for their taste. Yet they don't want to pay for the faster, easier> method.>> I do it because I know what the customers want, and the fact is that itjust> makes it that much harder for me to run my business, and to competeagainst> the bigger players who will not stand in line for you at the post officeto> save you money at their own expense. I can easily see why companies will> send a small pack of clips that could have been mailed for $2 via UPS for> $8.>> Also, what makes you think that distributors get packing materials any> cheaper than anybody else? Most people who sell on ebay use some oldshoebox> whereas somebody who is shipping all the time has to buy boxes. You mightbe> surprised how much boxes cost. Also, most ebay sellers pack their ownboxes> whereas distributors have to pay somebody to pack boxes. I try to savemoney> by re-using boxes and cutting big boxes down into smaller ones, but once> again the latter is time that nobody wants to pay for.>> I totally feel for you guys and I've said many times before that this isone> of the reasons I went into the business. I was a customer in this business> for many years before I became a vendor, so I know what the customerswant,> and try my best to make it that way and still compete against the peoplewho> don't care how much you pay for shipping, as long as it saves them timeand> money.>> John Nasta>>>> -Original Message-> > for a distributor, usually the courier
RE: [Chevelle-List] Why OPG Sucks
p.s. Another part of the answer to your question #1 is that in most cases, an employee has to be paid to stand in line at the post office. So, even if you can't see why somebody's time is worth money, I'm sure you can see why somebody's money is worth money. Companies simply can't afford to pay somebody to spend an hour an a half (about 20% of the average employee's work day) going to the post office for the sole purpose of losing money on the deal. That's why a small pack of clips costs $8 to ship UPS and usually does not go through the post office. As I've said already, I do go to the post office when it will save the customer money. The fact is that it costs me money though. Bigger companies simply won't do it. So, you buy a pack of clips for $5 and you expect the supplier to spend about $10 to pay somebody to take it to the post office, and then charge you actual shipping? It just doesn't work that way. You can't say "I want a dog, but I think the food is expensive, so I'll get a dog and I won't feed him." The dog will die. John Nasta -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Dan McIntosh Sent: Saturday, November 16, 2002 4:13 PM To: [EMAIL PROTECTED] Subject: Re: [Chevelle-List] Why OPG Sucks John, Point taken, but your response leads me to ask a couple more questions. 1) If I'm buying a product from you, why would I pay for your time? Am I receiving some kind of service, like a tune-up, where I need to pay labor? Taking time to ship the items you sell is an inherent part of doing business. 2) The reason I think distributors get a better price on packaging supplies is volume, volume, volume. The same concept applies when I go to the grocery store to purchase Pepsi. I can buy a 12 oz. can for 55 cents, or a 2 liter for 89 cents. Volume, volume, volume. 3) As I stated before, I don't expect to pay actual charges for shipping. I realize materials are involved. I realize time is involved. I just do not expect to pay 2 to 3 times what the shipping charges actually are. That was my point. Dan McIntosh 64 Impala SS - Original Message - From: "John Nasta" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, November 16, 2002 1:30 PM Subject: RE: [Chevelle-List] Why OPG Sucks > There's the whole problem. People don't want to pay $8 UPS to send a package > of clips. Instead they want the seller to drive (or walk in my case) to the > post office, stand in line for a half hour, and then charge you less. In my > case, I lose about one and a half hours every time I have to go to the post > office. I realize that nobody wants to pay for that time. If I send an > employee, I lose that much time and I'm paying for it. If I go myself, it > only costs me the time, but time is also money. Then if you don't have the > time, and things go out a bit late because you haven't had time to get to > the post office, customers get mad because the turnaround time is not fast > enough for their taste. Yet they don't want to pay for the faster, easier > method. > > I do it because I know what the customers want, and the fact is that it just > makes it that much harder for me to run my business, and to compete against > the bigger players who will not stand in line for you at the post office to > save you money at their own expense. I can easily see why companies will > send a small pack of clips that could have been mailed for $2 via UPS for > $8. > > Also, what makes you think that distributors get packing materials any > cheaper than anybody else? Most people who sell on ebay use some old shoebox > whereas somebody who is shipping all the time has to buy boxes. You might be > surprised how much boxes cost. Also, most ebay sellers pack their own boxes > whereas distributors have to pay somebody to pack boxes. I try to save money > by re-using boxes and cutting big boxes down into smaller ones, but once > again the latter is time that nobody wants to pay for. > > I totally feel for you guys and I've said many times before that this is one > of the reasons I went into the business. I was a customer in this business > for many years before I became a vendor, so I know what the customers want, > and try my best to make it that way and still compete against the people who > don't care how much you pay for shipping, as long as it saves them time and > money. > > John Nasta > > > > -Original Message- > > for a distributor, usually the courier comes to them, and packaging costs > should be minimal. I bought windshield molding clips for my (ex)65 Malibu, > which they could have mailed in an envelope, but UPS'd them to
RE: [Chevelle-List] Why OPG Sucks
1) Because UPS or FedEx can come to my business and pick the stuff up. Otherwise I have to spend an hour and a half going to the post office. Do you assume that my time has no value whatsoever? Time that I could be spending conducting business instead of standing in line for the sole purpose of saving you money? This is exactly why OPG will send a small pack of clips via UPS and charge you $8 for it. 2) I suppose that volume discount kicks in at some point, but I haven't hit that point. I get no discount. I know that the bigger companies do, and I agree that they should pass the savings on to the customer, but the fact is that they don't. 3) I was never arguing your point. Just trying to present the other side of the story. I know that this is what you want, and this is why I go to the post office with small items. Hopefully the result will be that people would rather do business with me. One can always hope. John Nasta -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Dan McIntosh Sent: Saturday, November 16, 2002 4:13 PM To: [EMAIL PROTECTED] Subject: Re: [Chevelle-List] Why OPG Sucks John, Point taken, but your response leads me to ask a couple more questions. 1) If I'm buying a product from you, why would I pay for your time? Am I receiving some kind of service, like a tune-up, where I need to pay labor? Taking time to ship the items you sell is an inherent part of doing business. 2) The reason I think distributors get a better price on packaging supplies is volume, volume, volume. The same concept applies when I go to the grocery store to purchase Pepsi. I can buy a 12 oz. can for 55 cents, or a 2 liter for 89 cents. Volume, volume, volume. 3) As I stated before, I don't expect to pay actual charges for shipping. I realize materials are involved. I realize time is involved. I just do not expect to pay 2 to 3 times what the shipping charges actually are. That was my point. Dan McIntosh 64 Impala SS - Original Message - From: "John Nasta" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, November 16, 2002 1:30 PM Subject: RE: [Chevelle-List] Why OPG Sucks > There's the whole problem. People don't want to pay $8 UPS to send a package > of clips. Instead they want the seller to drive (or walk in my case) to the > post office, stand in line for a half hour, and then charge you less. In my > case, I lose about one and a half hours every time I have to go to the post > office. I realize that nobody wants to pay for that time. If I send an > employee, I lose that much time and I'm paying for it. If I go myself, it > only costs me the time, but time is also money. Then if you don't have the > time, and things go out a bit late because you haven't had time to get to > the post office, customers get mad because the turnaround time is not fast > enough for their taste. Yet they don't want to pay for the faster, easier > method. > > I do it because I know what the customers want, and the fact is that it just > makes it that much harder for me to run my business, and to compete against > the bigger players who will not stand in line for you at the post office to > save you money at their own expense. I can easily see why companies will > send a small pack of clips that could have been mailed for $2 via UPS for > $8. > > Also, what makes you think that distributors get packing materials any > cheaper than anybody else? Most people who sell on ebay use some old shoebox > whereas somebody who is shipping all the time has to buy boxes. You might be > surprised how much boxes cost. Also, most ebay sellers pack their own boxes > whereas distributors have to pay somebody to pack boxes. I try to save money > by re-using boxes and cutting big boxes down into smaller ones, but once > again the latter is time that nobody wants to pay for. > > I totally feel for you guys and I've said many times before that this is one > of the reasons I went into the business. I was a customer in this business > for many years before I became a vendor, so I know what the customers want, > and try my best to make it that way and still compete against the people who > don't care how much you pay for shipping, as long as it saves them time and > money. > > John Nasta > > > > -Original Message- > > for a distributor, usually the courier comes to them, and packaging costs > should be minimal. I bought windshield molding clips for my (ex)65 Malibu, > which they could have mailed in an envelope, but UPS'd them to the tune of > $8. But as long as we pay it and keep coming back for more, they have no > reason to change their ways. > > >
Re: [Chevelle-List] Why OPG Sucks
John, Point taken, but your response leads me to ask a couple more questions. 1) If I'm buying a product from you, why would I pay for your time? Am I receiving some kind of service, like a tune-up, where I need to pay labor? Taking time to ship the items you sell is an inherent part of doing business. 2) The reason I think distributors get a better price on packaging supplies is volume, volume, volume. The same concept applies when I go to the grocery store to purchase Pepsi. I can buy a 12 oz. can for 55 cents, or a 2 liter for 89 cents. Volume, volume, volume. 3) As I stated before, I don't expect to pay actual charges for shipping. I realize materials are involved. I realize time is involved. I just do not expect to pay 2 to 3 times what the shipping charges actually are. That was my point. Dan McIntosh 64 Impala SS - Original Message - From: "John Nasta" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, November 16, 2002 1:30 PM Subject: RE: [Chevelle-List] Why OPG Sucks > There's the whole problem. People don't want to pay $8 UPS to send a package > of clips. Instead they want the seller to drive (or walk in my case) to the > post office, stand in line for a half hour, and then charge you less. In my > case, I lose about one and a half hours every time I have to go to the post > office. I realize that nobody wants to pay for that time. If I send an > employee, I lose that much time and I'm paying for it. If I go myself, it > only costs me the time, but time is also money. Then if you don't have the > time, and things go out a bit late because you haven't had time to get to > the post office, customers get mad because the turnaround time is not fast > enough for their taste. Yet they don't want to pay for the faster, easier > method. > > I do it because I know what the customers want, and the fact is that it just > makes it that much harder for me to run my business, and to compete against > the bigger players who will not stand in line for you at the post office to > save you money at their own expense. I can easily see why companies will > send a small pack of clips that could have been mailed for $2 via UPS for > $8. > > Also, what makes you think that distributors get packing materials any > cheaper than anybody else? Most people who sell on ebay use some old shoebox > whereas somebody who is shipping all the time has to buy boxes. You might be > surprised how much boxes cost. Also, most ebay sellers pack their own boxes > whereas distributors have to pay somebody to pack boxes. I try to save money > by re-using boxes and cutting big boxes down into smaller ones, but once > again the latter is time that nobody wants to pay for. > > I totally feel for you guys and I've said many times before that this is one > of the reasons I went into the business. I was a customer in this business > for many years before I became a vendor, so I know what the customers want, > and try my best to make it that way and still compete against the people who > don't care how much you pay for shipping, as long as it saves them time and > money. > > John Nasta > > > > -Original Message- > > for a distributor, usually the courier comes to them, and packaging costs > should be minimal. I bought windshield molding clips for my (ex)65 Malibu, > which they could have mailed in an envelope, but UPS'd them to the tune of > $8. But as long as we pay it and keep coming back for more, they have no > reason to change their ways. > > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
I agree 100% with you john. Let us ALL not forget shipping and handling are not the same thing. Until one ships something themselves it is hard to understand what goes into sending something. i sold kent lewis a pair of 68 seats and it took me $15.00 in boxes and materials to send them. i think the shipping charges were like 70 bucks a seat from Oregon to Indiana? anyway i had after all said and done close to one day of my time getting big enough boxes, taking them to ups twice (first time to weigh them so i could tell kent what shipping would be). anyway what IM getting at is the cost to prepare something is a big part of the cost of shipping. i have sold some things on ebay and i only charge for the shipping no handling. i don't agree with the overcharging of shipping but bottom line is if they got it and no one else does what can you do? Larry (z)
RE: [Chevelle-List] Why OPG Sucks
There's the whole problem. People don't want to pay $8 UPS to send a package of clips. Instead they want the seller to drive (or walk in my case) to the post office, stand in line for a half hour, and then charge you less. In my case, I lose about one and a half hours every time I have to go to the post office. I realize that nobody wants to pay for that time. If I send an employee, I lose that much time and I'm paying for it. If I go myself, it only costs me the time, but time is also money. Then if you don't have the time, and things go out a bit late because you haven't had time to get to the post office, customers get mad because the turnaround time is not fast enough for their taste. Yet they don't want to pay for the faster, easier method. I do it because I know what the customers want, and the fact is that it just makes it that much harder for me to run my business, and to compete against the bigger players who will not stand in line for you at the post office to save you money at their own expense. I can easily see why companies will send a small pack of clips that could have been mailed for $2 via UPS for $8. Also, what makes you think that distributors get packing materials any cheaper than anybody else? Most people who sell on ebay use some old shoebox whereas somebody who is shipping all the time has to buy boxes. You might be surprised how much boxes cost. Also, most ebay sellers pack their own boxes whereas distributors have to pay somebody to pack boxes. I try to save money by re-using boxes and cutting big boxes down into smaller ones, but once again the latter is time that nobody wants to pay for. I totally feel for you guys and I've said many times before that this is one of the reasons I went into the business. I was a customer in this business for many years before I became a vendor, so I know what the customers want, and try my best to make it that way and still compete against the people who don't care how much you pay for shipping, as long as it saves them time and money. John Nasta -Original Message- for a distributor, usually the courier comes to them, and packaging costs should be minimal. I bought windshield molding clips for my (ex)65 Malibu, which they could have mailed in an envelope, but UPS'd them to the tune of $8. But as long as we pay it and keep coming back for more, they have no reason to change their ways. - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
With this shipping thing, I buy allot of stuff on Ebay, and some people charge $10 to ship something that says $3.85 on the label. I feel it's OK to add a little something to cover ones expenses, such as packaging material, their time and gasoline to take it to wherever they're shipping it from. But for a distributor, usually the courier comes to them, and packaging costs should be minimal. I bought windshield molding clips for my (ex)65 Malibu, which they could have mailed in an envelope, but UPS'd them to the tune of $8. But as long as we pay it and keep coming back for more, they have no reason to change their ways. Take it easy, Dan McIntosh 64 Impala SS - Original Message - From: "Herbert Lumpp" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, November 16, 2002 12:06 PM Subject: Re: [Chevelle-List] Why OPG Sucks > I bought some stuff from John and I noticed right away the shipping charges > on my receipt match the postage on the box. That's how it should be. > Thanks John! > > cYa- > > Herb Lumpp > 1966 El Camino > ACES 3509, MCC 528 > http://users.adelphia.net/~hlump/ > > - Original Message - > From: <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Thursday, November 14, 2002 8:31 PM > Subject: Re: [Chevelle-List] Why OPG Sucks > > > > Yes, this shipping thing is nuts! I bought an upper control arm > boxing kit > > from opg, and in the meantime found some better ones from southside > machine, > > by the time I shipped the ones back to opg it cost way more than the parts > > (with their exorbitant shipping charges) I have noticed that John Nasta > from > > this list has the most sane shipping costs yet. > > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
I bought some stuff from John and I noticed right away the shipping charges on my receipt match the postage on the box. That's how it should be. Thanks John! cYa- Herb Lumpp 1966 El Camino ACES 3509, MCC 528 http://users.adelphia.net/~hlump/ - Original Message - From: <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, November 14, 2002 8:31 PM Subject: Re: [Chevelle-List] Why OPG Sucks > Yes, this shipping thing is nuts! I bought an upper control arm boxing kit > from opg, and in the meantime found some better ones from southside machine, > by the time I shipped the ones back to opg it cost way more than the parts > (with their exorbitant shipping charges) I have noticed that John Nasta from > this list has the most sane shipping costs yet. - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
Thats why we bought a Dell :o) "Dude I got a Dell..." JJ Fig On Wed, 13 Nov 2002, Craig A. Ellis wrote: > Gents, I think what we are seeing is what my partner calls the "gen-x > ethic". It's all about what you can sneak by somebody. Restoration parts > companies feel competition "forces" them to do it. They advertise > bargain basement prices and make up profit margin on S&H. We bought a > computer from Gateway a few weeks ago. They sent the wrong one and are > forcing us to pay shipping to send it back. That's $150 round trip to > get rid of their mistake. They can get away with it because they've > already charged your credit card and they know the card companies will > not back you up - they do too much business with them to risk it. That's > what my partner calls "the gen-x ethic". It's all about what you can get > away with. When I asked Gateway why they don't disclose this shipping > thing they said "because we don't have to". Now that's bold, people. > > > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of [EMAIL PROTECTED] > Sent: Tuesday, November 12, 2002 8:39 PM > To: [EMAIL PROTECTED] > Subject: [Chevelle-List] Why OPG Sucks > > > > Ok, I need to vent here a little. > I ordered 2 cans of paint from OPG last week, paint cost like $12 per > can, no biggie. I just got it today and I was looking over the packing > list. Where the hell do they get off charging $4.75 for 2 cans of paint > that cost $24? I know UPS and FedEx charges very well since I work with > them everyday. There is no way that it costs almost $5 to insure > something that is that cheap. The insurance charge for something that > cheap is free since everything is insured at least up to $100. So let's > see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just > shipped a 20 pound package to Canada with an insured value of $200 > cheaper than that amount. UNBELIEVABLE Needless to say they will > be getting a phone call tomorrow, what a freakin rip off. Ok I'm going > back to watching my movie now. > > Tom > > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
Seems like companies these days want to see how much you will pay for things you used to get for free - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
Yes, this shipping thing is nuts! I bought an upper control arm boxing kit from opg, and in the meantime found some better ones from southside machine, by the time I shipped the ones back to opg it cost way more than the parts (with their exorbitant shipping charges) I have noticed that John Nasta from this list has the most sane shipping costs yet. - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
Ya know, that's what great about the internet. You can go on and find someone's boss and talk to them. I've done it and it works. I always get the persons name I'm talking to right of the bat. If there is a problem I at least have their name. Usually if they give you their name they are more civil. Rich "66 Malibu ACES # 5066 - Original Message - From: "Craig A. Ellis" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, November 13, 2002 1:44 PM Subject: RE: [Chevelle-List] Why OPG Sucks > I'm sad to say that I think Dave is correct. Some years ago you could > get some action with a disputed charge but times have changed. What you > get at MC customer service is some gal in New York who speaks "almost > English" and, when the day is done, you'll either pay or get a black > mark on your credit report. Anyone is free to do as they wish, of > course, but I would not rely on Mastercard to intercede with Gateway or > Dell or any other large company. They learned long ago which side of the > transaction the butter is on... > > I think MC has some leverage with small dealers but not these big > computer companies. BTW, Gateway has the whole dispute process down to a > fine art - they are experts at this game. They KNOW the law and they > really don't care if you are a customer or not. When I politely asked to > speak with a manager about "the problem", the girl on the phone said > "No". When I "insisted", she said "No". I almost laughed - how are you > going to counter that? They simply refuse to let you escalate the > situation. When I told them I'd dispute the charge with MC, the girl > chuckled and said "good luck". No kidding. I was angry for a couple > hours but, in the end, I realized I can't win this one. > > -Original Message----- > From: [EMAIL PROTECTED] > [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of Dave Corgill > Sent: Wednesday, November 13, 2002 12:57 PM > To: [EMAIL PROTECTED] > Subject: RE: [Chevelle-List] Why OPG Sucks > > > At 10:42 AM 11/13/2002 -0500, you wrote: > > >get rid of their mistake. They can get away with it because they've > >already charged your credit card and they know the card companies will > >not back you up - they do too much business with them to risk it. > That's > >what my partner calls "the gen-x ethic". It's all about what you can > get > >away with. When I asked Gateway why they don't disclose this shipping > >thing they said "because we don't have to". Now that's bold, people. > > > > > > Yep, the days of your credit card company "protecting" you are > long gone! 15 yrs ago if you disputed a charge they would debit > the vendor until they proved the charge was right. > > Now-A-Days credit cards just put the charge on "hold" for a > while until YOU make the vendor admit the charge was wrong, > if they don't you have to pay it! You have to call the vendor > & get them to call the credit card company & say the charge > was bad. Think you, after hrs on hold can get a bogus charge > removed by the vendor that did it, your odds are better betting > on F**D's are better than Chevy's ;) > > > > [EMAIL PROTECTED] & The Doberman gang in Dallas (Taxes) > Dave's Doberman page http://www.geocities.com/Athens/1877/ > Doberworld home page http://www.geocities.com/Athens/1878/ > El-Camino/Chevelle page http://www.geocities.com/Athens/1876/ > My Machine Shop http://cncshop.8m.com > > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
Oh, would that I could! -Original Message- From: [EMAIL PROTECTED] [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of [EMAIL PROTECTED] Sent: Thursday, November 14, 2002 4:03 AM To: [EMAIL PROTECTED] Subject: Re: [Chevelle-List] Why OPG Sucks send the comp back with a virus - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
On Wed, 13 Nov 2002 13:44:08 -0500, Craig A. Ellis babbled on about the following: <<>>> Now if I wasn't a Noo Yawker [ purposely spelled wrong ;) ], I would take offense to that LOL :) jerry - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
send the comp back with a virus
Re: [Chevelle-List] Why OPG Sucks - recouping from Dell
sounds more like Briggs and Stratton helped you not the credit card company Larry (z)
Re: [Chevelle-List] Why OPG Sucks
Lucky? Danchuck is spendy and OPG never has what you need.
Re: [Chevelle-List] Why OPG Sucks
I have to agree 100% with Josh. My Visa has gone to bat for me on more then one occasion. You must inform them in a ti9mly fasion of your disputed claim. I don't think there is a SHIPPING charge protocall but what the heck. why not ? as for OPG shipping OVER charges, theree WELL documented . But I can't complain about OPG , they just sent me a 18X24 2003 Chevelle calender with a Beautiful 67 SS red rag as the main shot. Wayne ACES 1556 TCG 186 - Original Message - From: "NoNeck" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, November 13, 2002 1:06 PM Subject: Re: [Chevelle-List] Why OPG Sucks > I am pretty sure that the credit card co's will back you. Most of the ones > that I have heard of will not pay the business until the dispute is > resolved. > Josh Gin (NoNeck) Visit my Chevelle website - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
That's worked for me a couple of times, too, both times with Visa, I believe. - Original Message - From: Richard Milkiewicz <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, November 13, 2002 10:50 AM Subject: Re: [Chevelle-List] Why OPG Sucks > Guys, I don't have this problem with VISA. If I have a problem they won't > pay till it's resolved. If I tell them I sent the product back, they cancel > payment. > Rich > "66 Malibu > ACES # 5066 > - Original Message - > From: "Dave Corgill" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Wednesday, November 13, 2002 12:56 PM > Subject: RE: [Chevelle-List] Why OPG Sucks > > > > At 10:42 AM 11/13/2002 -0500, you wrote: > > > > >get rid of their mistake. They can get away with it because they've > > >already charged your credit card and they know the card companies will > > >not back you up - they do too much business with them to risk it. That's > > >what my partner calls "the gen-x ethic". It's all about what you can get > > >away with. When I asked Gateway why they don't disclose this shipping > > >thing they said "because we don't have to". Now that's bold, people. > > > > > > > > > > Yep, the days of your credit card company "protecting" you are > > long gone! 15 yrs ago if you disputed a charge they would debit > > the vendor until they proved the charge was right. > > > > Now-A-Days credit cards just put the charge on "hold" for a > > while until YOU make the vendor admit the charge was wrong, > > if they don't you have to pay it! You have to call the vendor > > & get them to call the credit card company & say the charge > > was bad. Think you, after hrs on hold can get a bogus charge > > removed by the vendor that did it, your odds are better betting > > on F**D's are better than Chevy's ;) > > > > > > > > [EMAIL PROTECTED] & The Doberman gang in Dallas (Taxes) > > Dave's Doberman page http://www.geocities.com/Athens/1877/ > > Doberworld home page http://www.geocities.com/Athens/1878/ > > El-Camino/Chevelle page http://www.geocities.com/Athens/1876/ > > My Machine Shop http://cncshop.8m.com > > > > > > - > > To Unsubscribe please visit www.chevelles.net/list.html > > To start a new topic, send mail to: [EMAIL PROTECTED] > > > > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
I know we were told when traveling for work, don't use a master card because if someone steals it, you're out of luck. From what I found VISA, AMEX, etc... are all insured, Master Card is not. I don't know if that makes a difference in disputes and what not. CR -Original Message- From: [EMAIL PROTECTED] [mailto:owner-chevelle-list@;chevelles.net] On Behalf Of Craig A. Ellis Sent: Wednesday, November 13, 2002 10:44 AM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why OPG Sucks I'm sad to say that I think Dave is correct. Some years ago you could get some action with a disputed charge but times have changed. What you get at MC customer service is some gal in New York who speaks "almost English" and, when the day is done, you'll either pay or get a black mark on your credit report. Anyone is free to do as they wish, of course, but I would not rely on Mastercard to intercede with Gateway or Dell or any other large company. They learned long ago which side of the transaction the butter is on... I think MC has some leverage with small dealers but not these big computer companies. BTW, Gateway has the whole dispute process down to a fine art - they are experts at this game. They KNOW the law and they really don't care if you are a customer or not. When I politely asked to speak with a manager about "the problem", the girl on the phone said "No". When I "insisted", she said "No". I almost laughed - how are you going to counter that? They simply refuse to let you escalate the situation. When I told them I'd dispute the charge with MC, the girl chuckled and said "good luck". No kidding. I was angry for a couple hours but, in the end, I realized I can't win this one. -Original Message- From: [EMAIL PROTECTED] [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of Dave Corgill Sent: Wednesday, November 13, 2002 12:57 PM To: [EMAIL PROTECTED] Subject: RE: [Chevelle-List] Why OPG Sucks At 10:42 AM 11/13/2002 -0500, you wrote: >get rid of their mistake. They can get away with it because they've >already charged your credit card and they know the card companies will >not back you up - they do too much business with them to risk it. That's >what my partner calls "the gen-x ethic". It's all about what you can get >away with. When I asked Gateway why they don't disclose this shipping >thing they said "because we don't have to". Now that's bold, people. > > Yep, the days of your credit card company "protecting" you are long gone! 15 yrs ago if you disputed a charge they would debit the vendor until they proved the charge was right. Now-A-Days credit cards just put the charge on "hold" for a while until YOU make the vendor admit the charge was wrong, if they don't you have to pay it! You have to call the vendor & get them to call the credit card company & say the charge was bad. Think you, after hrs on hold can get a bogus charge removed by the vendor that did it, your odds are better betting on F**D's are better than Chevy's ;) [EMAIL PROTECTED] & The Doberman gang in Dallas (Taxes) Dave's Doberman page http://www.geocities.com/Athens/1877/ Doberworld home page http://www.geocities.com/Athens/1878/ El-Camino/Chevelle page http://www.geocities.com/Athens/1876/ My Machine Shop http://cncshop.8m.com - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks - recouping from Dell
You can also call & file a comlaint with the better business bureau. I've seen companies change their whole attitudes when they are contacted by them about a complaint. Don > > Rich, is 100% right. The credit card company will back charge the > discrepancy amount on the next payment made to the merchant and it doesn't > matter if you have already paid your credit card bill. The credit card > company will also take a statement from you as to the problem and course of > resolution. They will contact the merchant and try to negotiate as well. > I had to take this course of action against an small engine rebuild - > although it took 3 months to resolve I came out with exactly what was owed > to me. Above and beyond the rebuild cost credited to me, Briggs and > Stratton made the merchant give me a complete brand new 10 HP motor for > misrepresenting their product and specs. > > Krister Meister > Bartlett, IL > '66 SS #'s matching > > > > > > Send it back. Call the credit card and cancel payment. You could have had a > DELL dude. > Rich > "66 Malibu > ACES # 5066 > - Original Message - > From: "Craig A. Ellis" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Wednesday, November 13, 2002 10:42 AM > Subject: RE: [Chevelle-List] Why OPG Sucks > > > > Gents, I think what we are seeing is what my partner calls the "gen-x > > ethic". It's all about what you can sneak by somebody. Restoration parts > > companies feel competition "forces" them to do it. They advertise > > bargain basement prices and make up profit margin on S&H. We bought a > > computer from Gateway a few weeks ago. They sent the wrong one and are > > forcing us to pay shipping to send it back. That's $150 round trip to > > get rid of their mistake. They can get away with it because they've > > already charged your credit card and they know the card companies will > > not back you up - they do too much business with them to risk it. That's > > what my partner calls "the gen-x ethic". It's all about what you can get > > away with. When I asked Gateway why they don't disclose this shipping > > thing they said "because we don't have to". Now that's bold, people. > > > > > > > > > > -Original Message- > > From: [EMAIL PROTECTED] > > [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of [EMAIL PROTECTED] > > Sent: Tuesday, November 12, 2002 8:39 PM > > To: [EMAIL PROTECTED] > > Subject: [Chevelle-List] Why OPG Sucks > > > > > > > > Ok, I need to vent here a little. > > I ordered 2 cans of paint from OPG last week, paint cost like $12 per > > can, no biggie. I just got it today and I was looking over the packing > > list. Where the hell do they get off charging $4.75 for 2 cans of paint > > that cost $24? I know UPS and FedEx charges very well since I work with > > them everyday. There is no way that it costs almost $5 to insure > > something that is that cheap. The insurance charge for something that > > cheap is free since everything is insured at least up to $100. So let's > > see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just > > shipped a 20 pound package to Canada with an insured value of $200 > > cheaper than that amount. UNBELIEVABLE Needless to say they will > > be getting a phone call tomorrow, what a freakin rip off. Ok I'm going > > back to watching my movie now. > > > > Tom > > > > > > - > > To Unsubscribe please visit www.chevelles.net/list.html > > To start a new topic, send mail to: [EMAIL PROTECTED] > > > > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > > > > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks - recouping from Dell
Rich, is 100% right. The credit card company will back charge the discrepancy amount on the next payment made to the merchant and it doesn't matter if you have already paid your credit card bill. The credit card company will also take a statement from you as to the problem and course of resolution. They will contact the merchant and try to negotiate as well. I had to take this course of action against an small engine rebuild - although it took 3 months to resolve I came out with exactly what was owed to me. Above and beyond the rebuild cost credited to me, Briggs and Stratton made the merchant give me a complete brand new 10 HP motor for misrepresenting their product and specs. Krister Meister Bartlett, IL '66 SS #'s matching Send it back. Call the credit card and cancel payment. You could have had a DELL dude. Rich "66 Malibu ACES # 5066 - Original Message - From: "Craig A. Ellis" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, November 13, 2002 10:42 AM Subject: RE: [Chevelle-List] Why OPG Sucks > Gents, I think what we are seeing is what my partner calls the "gen-x > ethic". It's all about what you can sneak by somebody. Restoration parts > companies feel competition "forces" them to do it. They advertise > bargain basement prices and make up profit margin on S&H. We bought a > computer from Gateway a few weeks ago. They sent the wrong one and are > forcing us to pay shipping to send it back. That's $150 round trip to > get rid of their mistake. They can get away with it because they've > already charged your credit card and they know the card companies will > not back you up - they do too much business with them to risk it. That's > what my partner calls "the gen-x ethic". It's all about what you can get > away with. When I asked Gateway why they don't disclose this shipping > thing they said "because we don't have to". Now that's bold, people. > > > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of [EMAIL PROTECTED] > Sent: Tuesday, November 12, 2002 8:39 PM > To: [EMAIL PROTECTED] > Subject: [Chevelle-List] Why OPG Sucks > > > > Ok, I need to vent here a little. > I ordered 2 cans of paint from OPG last week, paint cost like $12 per > can, no biggie. I just got it today and I was looking over the packing > list. Where the hell do they get off charging $4.75 for 2 cans of paint > that cost $24? I know UPS and FedEx charges very well since I work with > them everyday. There is no way that it costs almost $5 to insure > something that is that cheap. The insurance charge for something that > cheap is free since everything is insured at least up to $100. So let's > see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just > shipped a 20 pound package to Canada with an insured value of $200 > cheaper than that amount. UNBELIEVABLE Needless to say they will > be getting a phone call tomorrow, what a freakin rip off. Ok I'm going > back to watching my movie now. > > Tom > > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
Would that we could but, as I mentioned, Mastercard will not back you up. They know that $900 is not enough for most people to screw up their credit over. Dell does the same thing, BTW. They really have you by the short hairs - they've got your money and they won't accept the package from UPS. The amazing thing is that they really don't care if you like it or not. -Original Message- From: [EMAIL PROTECTED] [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of Richard Milkiewicz Sent: Wednesday, November 13, 2002 11:48 AM To: [EMAIL PROTECTED] Subject: Re: [Chevelle-List] Why OPG Sucks Send it back. Call the credit card and cancel payment. You could have had a DELL dude. Rich "66 Malibu ACES # 5066 - Original Message - From: "Craig A. Ellis" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, November 13, 2002 10:42 AM Subject: RE: [Chevelle-List] Why OPG Sucks > Gents, I think what we are seeing is what my partner calls the "gen-x > ethic". It's all about what you can sneak by somebody. Restoration parts > companies feel competition "forces" them to do it. They advertise > bargain basement prices and make up profit margin on S&H. We bought a > computer from Gateway a few weeks ago. They sent the wrong one and are > forcing us to pay shipping to send it back. That's $150 round trip to > get rid of their mistake. They can get away with it because they've > already charged your credit card and they know the card companies will > not back you up - they do too much business with them to risk it. That's > what my partner calls "the gen-x ethic". It's all about what you can get > away with. When I asked Gateway why they don't disclose this shipping > thing they said "because we don't have to". Now that's bold, people. > > > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of [EMAIL PROTECTED] > Sent: Tuesday, November 12, 2002 8:39 PM > To: [EMAIL PROTECTED] > Subject: [Chevelle-List] Why OPG Sucks > > > > Ok, I need to vent here a little. > I ordered 2 cans of paint from OPG last week, paint cost like $12 per > can, no biggie. I just got it today and I was looking over the packing > list. Where the hell do they get off charging $4.75 for 2 cans of paint > that cost $24? I know UPS and FedEx charges very well since I work with > them everyday. There is no way that it costs almost $5 to insure > something that is that cheap. The insurance charge for something that > cheap is free since everything is insured at least up to $100. So let's > see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just > shipped a 20 pound package to Canada with an insured value of $200 > cheaper than that amount. UNBELIEVABLE Needless to say they will > be getting a phone call tomorrow, what a freakin rip off. Ok I'm going > back to watching my movie now. > > Tom > > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
Send it back. Call the credit card and cancel payment. You could have had a DELL dude. Rich "66 Malibu ACES # 5066 - Original Message - From: "Craig A. Ellis" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, November 13, 2002 10:42 AM Subject: RE: [Chevelle-List] Why OPG Sucks > Gents, I think what we are seeing is what my partner calls the "gen-x > ethic". It's all about what you can sneak by somebody. Restoration parts > companies feel competition "forces" them to do it. They advertise > bargain basement prices and make up profit margin on S&H. We bought a > computer from Gateway a few weeks ago. They sent the wrong one and are > forcing us to pay shipping to send it back. That's $150 round trip to > get rid of their mistake. They can get away with it because they've > already charged your credit card and they know the card companies will > not back you up - they do too much business with them to risk it. That's > what my partner calls "the gen-x ethic". It's all about what you can get > away with. When I asked Gateway why they don't disclose this shipping > thing they said "because we don't have to". Now that's bold, people. > > > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of [EMAIL PROTECTED] > Sent: Tuesday, November 12, 2002 8:39 PM > To: [EMAIL PROTECTED] > Subject: [Chevelle-List] Why OPG Sucks > > > > Ok, I need to vent here a little. > I ordered 2 cans of paint from OPG last week, paint cost like $12 per > can, no biggie. I just got it today and I was looking over the packing > list. Where the hell do they get off charging $4.75 for 2 cans of paint > that cost $24? I know UPS and FedEx charges very well since I work with > them everyday. There is no way that it costs almost $5 to insure > something that is that cheap. The insurance charge for something that > cheap is free since everything is insured at least up to $100. So let's > see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just > shipped a 20 pound package to Canada with an insured value of $200 > cheaper than that amount. UNBELIEVABLE Needless to say they will > be getting a phone call tomorrow, what a freakin rip off. Ok I'm going > back to watching my movie now. > > Tom > > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
RE: [Chevelle-List] Why OPG Sucks
That's because Eastwood is in PA where the hazmat laws are very relaxed compared to most other states. John Nasta -Original Message- there is no haz mat charge when I order paints from Eastwood. I was stuck ordering this from OPG b/c no one else has it and I cannot get the color code otherwise I would go to the local paint place and have them mix it up for me.
RE: [Chevelle-List] Why OPG Sucks
Gents, I think what we are seeing is what my partner calls the "gen-x ethic". It's all about what you can sneak by somebody. Restoration parts companies feel competition "forces" them to do it. They advertise bargain basement prices and make up profit margin on S&H. We bought a computer from Gateway a few weeks ago. They sent the wrong one and are forcing us to pay shipping to send it back. That's $150 round trip to get rid of their mistake. They can get away with it because they've already charged your credit card and they know the card companies will not back you up - they do too much business with them to risk it. That's what my partner calls "the gen-x ethic". It's all about what you can get away with. When I asked Gateway why they don't disclose this shipping thing they said "because we don't have to". Now that's bold, people. -Original Message- From: [EMAIL PROTECTED] [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, November 12, 2002 8:39 PM To: [EMAIL PROTECTED] Subject: [Chevelle-List] Why OPG Sucks Ok, I need to vent here a little. I ordered 2 cans of paint from OPG last week, paint cost like $12 per can, no biggie. I just got it today and I was looking over the packing list. Where the hell do they get off charging $4.75 for 2 cans of paint that cost $24? I know UPS and FedEx charges very well since I work with them everyday. There is no way that it costs almost $5 to insure something that is that cheap. The insurance charge for something that cheap is free since everything is insured at least up to $100. So let's see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just shipped a 20 pound package to Canada with an insured value of $200 cheaper than that amount. UNBELIEVABLE Needless to say they will be getting a phone call tomorrow, what a freakin rip off. Ok I'm going back to watching my movie now. Tom - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
Do we have a choice here? I haven't been able to find an alternative other than the local auto store or have a color mixed up for me. But that is not always possible. I think some of these places have the motto. There's a seat for every a**. And their right. I think it's just another way to boost their profit margin. Rich"66 MalibuACES # 5066 - Original Message - From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, November 12, 2002 8:39 PM Subject: [Chevelle-List] Why OPG Sucks Ok, I need to vent here a little.I ordered 2 cans of paint from OPG last week, paint cost like $12 per can, no biggie. I just got it today and I was looking over the packing list. Where the hell do they get off charging $4.75 for 2 cans of paint that cost $24? I know UPS and FedEx charges very well since I work with them everyday. There is no way that it costs almost $5 to insure something that is that cheap. The insurance charge for something that cheap is free since everything is insured at least up to $100. So let's see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just shipped a 20 pound package to Canada with an insured value of $200 cheaper than that amount. UNBELIEVABLE Needless to say they will be getting a phone call tomorrow, what a freakin rip off. Ok I'm going back to watching my movie now.Tom
Re: [Chevelle-List] Why OPG Sucks
I bought a gas cap from Year One that, as I recall, cost about $2 more to ship it than the cost of the cap. That was it for me and YO and I'd bought quite a bit of stuff from them over the years. Larry 68 Elky - Original Message - From: Rodney. To: [EMAIL PROTECTED] Sent: Wednesday, November 13, 2002 12:25 AM Subject: Re: [Chevelle-List] Why OPG Sucks I can relate. I ordered a $4.95 part from Summit Racing today that I can't get locally and I'm out $13.00 total after they added in the handling charge. Somehow I don't think that "Free Shipping" is really free. Rodney. 71 Chevelle El Mirage, AZ - Original Message - From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, November 12, 2002 6:39 PM Subject: [Chevelle-List] Why OPG Sucks Ok, I need to vent here a little.I ordered 2 cans of paint from OPG last week, paint cost like $12 per can, no biggie. I just got it today and I was looking over the packing list. Where the hell do they get off charging $4.75 for 2 cans of paint that cost $24? I know UPS and FedEx charges very well since I work with them everyday. There is no way that it costs almost $5 to insure something that is that cheap. The insurance charge for something that cheap is free since everything is insured at least up to $100.. So let's see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just shipped a 20 pound package to Canada with an insured value of $200 cheaper than that amount. UNBELIEVABLE Needless to say they will be getting a phone call tomorrow, what a freakin rip off. Ok I'm going back to watching my movie now.Tom
Re: [Chevelle-List] Why OPG Sucks
there is no haz mat charge when I order paints from Eastwood. I was stuck ordering this from OPG b/c no one else has it and I cannot get the color code otherwise I would go to the local paint place and have them mix it up for me.
Re: [Chevelle-List] Why OPG Sucks
there may be an extra shipping charge for shipping hazardous material. (spray paint cans) - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
I can relate. I ordered a $4.95 part from Summit Racing today that I can't get locally and I'm out $13.00 total after they added in the handling charge. Somehow I don't think that "Free Shipping" is really free. Rodney. 71 Chevelle El Mirage, AZ - Original Message - From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, November 12, 2002 6:39 PM Subject: [Chevelle-List] Why OPG Sucks Ok, I need to vent here a little.I ordered 2 cans of paint from OPG last week, paint cost like $12 per can, no biggie. I just got it today and I was looking over the packing list. Where the hell do they get off charging $4.75 for 2 cans of paint that cost $24? I know UPS and FedEx charges very well since I work with them everyday. There is no way that it costs almost $5 to insure something that is that cheap. The insurance charge for something that cheap is free since everything is insured at least up to $100.. So let's see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just shipped a 20 pound package to Canada with an insured value of $200 cheaper than that amount. UNBELIEVABLE Needless to say they will be getting a phone call tomorrow, what a freakin rip off. Ok I'm going back to watching my movie now.Tom
Re: [Chevelle-List] Why OPG Sucks
I forget how lucky I am to be within 15mins of Danchuk and OPG. Jeff - Original Message - From: "Jason Boivin" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, November 12, 2002 3:22 PM Subject: Re: [Chevelle-List] Why OPG Sucks > You will find that "most" companies over charge for shipping. See you thought > the price for paint was a good one but after you paid for all of it you > realize it wasn't such a great deal. My wife and I deal with FedEx and USPS > for shipping for her business all the time so now when we purchase stuff the > shipping charge is weighed alot heavier in the purchase decision. > Jason > > - > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
Tom, welcome to the club of high shipping, I have ordered stuff from NPD, ground up, old car network and Year one. old car network charges actual shipping so does npd to and I think ground up, but year one that isnt cheap !! Just forget about opg, I didnt order anything from them after they forgot about my order :( I also ordered headers from Southern rods, they first quoted me over $ 200 using ups, dhl etc, usps shipped them (slowly) for $ 70/80 or someting. André > Ok, I need to vent here a little. > I ordered 2 cans of paint from OPG last week, paint cost like $12 per can, no > biggie. I just got it today and I was looking over the packing list. Where > the hell do they get off charging $4.75 for 2 cans of paint that cost $24? I > know UPS and FedEx charges very well since I work with them everyday. There > is no way that it costs almost $5 to insure something that is that che ap. > The insurance charge for something that cheap is free since everything is > insured at least up to $100. So let's see here, $4.75 insurance plus $8.95 > for shipping is $13.70, i just shipped a 20 pound package to Canada wi th an > insured value of $200 cheaper than that amount. UNBELIEVABLE Nee dless > to say they will be getting a phone call tomorrow, what a freakin rip off. > Ok I'm going back to watching my movie now. > > Tom > - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
You will find that "most" companies over charge for shipping. See you thought the price for paint was a good one but after you paid for all of it you realize it wasn't such a great deal. My wife and I deal with FedEx and USPS for shipping for her business all the time so now when we purchase stuff the shipping charge is weighed alot heavier in the purchase decision. Jason - To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
Re: [Chevelle-List] Why OPG Sucks
Another reason that I refuse to order from OPG Josh Gin (NoNeck) Visit my Chevelle website www.NoNecksChevelle.com - Original Message - From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, November 12, 2002 8:39 PM Subject: [Chevelle-List] Why OPG Sucks Ok, I need to vent here a little.I ordered 2 cans of paint from OPG last week, paint cost like $12 per can, no biggie. I just got it today and I was looking over the packing list. Where the hell do they get off charging $4.75 for 2 cans of paint that cost $24? I know UPS and FedEx charges very well since I work with them everyday. There is no way that it costs almost $5 to insure something that is that cheap. The insurance charge for something that cheap is free since everything is insured at least up to $100. So let's see here, $4.75 insurance plus $8.95 for shipping is $13.70, i just shipped a 20 pound package to Canada with an insured value of $200 cheaper than that amount. UNBELIEVABLE Needless to say they will be getting a phone call tomorrow, what a freakin rip off. Ok I'm going back to watching my movie now.Tom
