RE: Cisco ICS 7750 experiences [7:74481]
Hello,
I will be rolling out IPCC express and the 7750 in early Nov. at our call
center (65 agents) and HQ 27 VP exec types. These two sites will be
contacted by a PtP T1 just for voice. I am a little worried about call
quality; did you get the echo taken care of? Any other tips you can pass on
would be great. We have very simple call flow so the IPCC I am not to
worried about but the whole project could effect 70% of our revenue (the
call center) which equals about 80 million so I am stressed. :(
I have decide to have 1 7940 on each desk and media termination points
installed on the PCs for the CC agents to use. I feel this gives them the
opportunity to use basically the soft phone but not relying on the PC for
the sound card. Also not all desk our on the generator so if we lose power
everyone will still have a phone. All network equipment will be on the
generator. I am hoping by not using the PC sound card some of the voice
quality problems will not be an issue.
Let me know how it goes.
~Paul~
-Original Message Snip-
got it configured pretty quick and, once it was up and I was making calls
across my PSTN, the only issues I had were a little echo. Other than
that,
it is
a good system. VERY SCALABLE, yet compact. I like it.
Rob Hugo
Senior Network Engineer
STL Technology Partners
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Re: Cisco ICS 7750 experiences [7:74481]
I just deployed one for a single site manufacturing new construction. 150 IP phones 7940s / 7960s, IPCC, Unity Unified, etc. It took me about two days to get all of the builds completed because of the patches you have to add, but I got it configured pretty quick and, once it was up and I was making calls across my PSTN, the only issues I had were a little echo. Other than that, it is a good system. VERY SCALABLE, yet compact. I like it. Rob Hugo Senior Network Engineer STL Technology Partners Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=74481t=74481 -- **Please support GroupStudy by purchasing from the GroupStudy Store: http://shop.groupstudy.com FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html
