I want to thank everyone for your insights and suggestions. I guess I did
not mean to come across as complaining too much. I really had high hopes
for this class and maybe I overprepared for the course because I wanted to
get a lot out of it. I had already read the Cisco BSCN course book as well
as was 3/4 of the way through Doyle's book before my class started. I know
they have to cover a lot of the basics but I just thought one day on RIP was
a little much.
I will take Priscilla's and Pam's suggestion and write a letter to Global
Knowledge and let them know about my experience. Maybe they will let me
audit the course at a later date. I still plan on attempting the test in
April after some more review. I have a small home lab so I may be able to
simulate some of the BGP stuff at home.
Anyways, I did not realize that you could find out about the instructor's by
calling Global directly. I registered online and they don't give much
information there. I will remember this for the future. Also, our
instructor never mentioned you could get a refund or reschedule during the
first day. But I will bring this up in the letter to Global Knowledge.
Thanks everyone and this is a great list with lots of knowledgeable people
on it!
Sincerely,
Heather Buri
CSC Technology Services - Houston
Phone: (713)-961-8592
Fax: (713)-961-8249
Mobile:
Alpha Page:
Mailing: 1360 Post Oak Blvd
Suite 500
Houston, TX 77056
-----Original Message-----
From: Pamela Forsyth [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, March 20, 2001 2:40 PM
To: [EMAIL PROTECTED]
Subject: Re: IOS version 13.xxx ?? and a Rant...
Yipe. I just now noticed this thread, and it breaks my heart to hear
stories like this.
Global Knowledge classes are guaranteed. I'm not sure Heather could get
her money back inasmuch as she did sit the entire class, but I am certain
they will let her sit the class again with a more experienced instructor.
Hey, I'm teaching BSCN in Arlington, VA for Global Knowledge the week of
April 23 . . . not scheduled for any Texas trips any time soon.
For future reference, Global Knowledge WILL refund your money or
reschedule you if you return your materials to the instructor by the end
of the first day. Instructors are supposed to emphasize that during the
introductory remarks.
When you schedule the class, talk to the customer service people and ask
them about the instructor. The best questions to ask are, "how long has
this person been a Cisco-certified instructor," and "how many times has
this person taught this class." The instructor schedules are published
about a month in advance of the classes.
I hope you won't get a bad impression of all Global Knowledge instructors
because of this one. I have had the distinct pleasure of auditing BSCN,
CATM and OSPF/BGP classes since joining Global Knowledge, and the
instructors in each case were outstanding in every way, but beyond
outstanding in terms of technical knowledge. And I'm a tough critic,
believe me. For example, how about having CATM taught by someone who
participated in the development of the protocols as a member of the ATM
Forum working groups? Or BGP taught by someone whose consulting practice
focuses on designing networks for national ISPs. And of course, the
groupstudy.com founder, Paul Borghese, is a Global Knowledge instructor.
;-)
Pamela
On Tue, 20 Mar 2001, Priscilla Oppenheimer wrote:
> At 05:05 AM 3/20/01, Circusnuts wrote:
> >No Way Priscilla...
> >
> >"wr" is all it takes when hammering across the Hyper Term window ;-) I
> >agree- that class sounds like a bummer. With you time in the field, what
> >have you heard about refunds or complaints in cases such as this ???
>
> I say she should go for it. Most training partners are very concerned with
> customer satisfaction and try their best to offer high-quality classes. My
> guess is that her instructor was new. That happens. (It can be extremely
> difficult to teach a new class, but that's not her problem &;-) If they
> won't give her a refund, they might at least let her attend again for
free.
> I realize it can be hard to get away again and possibly spend more travel
> money, but it's better than nothing.
>
> Priscilla
>
>
> >Phil
> >
> >----- Original Message -----
> >From: "Priscilla Oppenheimer" <[EMAIL PROTECTED]>
> >To: <[EMAIL PROTECTED]>
> >Sent: Monday, March 19, 2001 10:47 PM
> >Subject: RE: IOS version 13.xxx ?? and a Rant...
> >
> >
> > > Sounds like your instructor didn't know BGP either. What a shame. You
> >could
> > > ask for your money back...
> > >
> > > BTW, I like "cop run start" much better than "write mem." It's more
> > > intuitive. Not. &;-)
> > >
> > > Priscilla
> > >
> > > At 12:39 PM 3/19/01, Buri, Heather H wrote:
> > > >Well, it may be like Z said earlier and that is...my instructor did
not
> >know
> > > >what he was talking about. I thought 12.1 was still the most recent
> >version
> > > >but then again, I have not been on CCO recently upgrading my IOS's
> >either.
> > > >And...been too busy the past couple of days trying to get caught up
from
> > > >being gone for a week from work. I will check it out tonight. :-)
> > > >
> > > >Heather Buri
> > > >CSC Technology Services - Houston
> > > >
> > > >Phone: (713)-961-8592
> > > >Fax: (713)-961-8249
> > > >Mobile:
> > > >Alpha Page:
> > > >
> > > >Mailing: 1360 Post Oak Blvd
> > > > Suite 500
> > > > Houston, TX 77056
> > > >
> > > >
> > > >
> > > >-----Original Message-----
> > > >From: John Neiberger [mailto:[EMAIL PROTECTED]]
> > > >Sent: Monday, March 19, 2001 12:08 PM
> > > >To: [EMAIL PROTECTED]
> > > >Subject: Re: IOS version 13.xxx ?? and a Rant...
> > > >
> > > >
> > > >Wow, 13 already? That's pretty surprising since 12.1 isn't GD yet
and
> > > >12.2 isn't even out yet.
> > > >
> > > > >>> "Buri, Heather H" <[EMAIL PROTECTED]> 3/19/01 10:41:14 AM
>>>
> > > >Hi Everyone.
> > > >
> > > >Well, I finished my BSCN course through Global Knowledge last week.
I
> > > >have
> > > >to say I was kind of disappointed. I really was wanting to spend
some
> > > >good
> > > >time on BGP and OSPF but we had to rush through it because we wasted
a
> > > >whole
> > > >day going over RIP??? I thought this was supposed to be an advanced
> > > >class!
> > > >My opinion is the only refresher we should have been given on RIP is:
> > > >
> > > >Router Rip
> > > >
> > > >Anyways, the instructor said they started making the labs easier
> > > >because too
> > > >many people complained about them being too difficult??? :::sigh:::
> > > >
> > > >Oh well. Thank God for this list and I guess I will be saving myself
> > > >$2000
> > > >on the CIT course now.
> > > >
> > > >I will be taking my exam on April 5. I wanted to study BGP and
Policy
> > > >Based
> > > >routing some more.
> > > >
> > > >My instructor did mention Cisco was up to IOS release 13 already.
This
> > > >was
> > > >news to me. He said it had been out for some time. My question is,
> > > >has
> > > >anyone been using it yet? My instructor did say that they finally
did
> > > >away
> > > >with my favorite command... write mem. A sad, sad day! Well, I knew
> > > >it was
> > > >coming. I don't suppose "c r s" will work at the command line?? :-)
> > > >
> > > >Heather Buri
> > > >CSC Technology Services - Houston
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