Re: [cisco-voip] What are "registered other station devices" in RTMT?

[Tim Reimers]

So are ATAs counted within the Registered Devices field?
ie, is Registered Devices both 79XX phones and ATAs (and any other models of 
phone on the network..)

thanks, Tim

From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Thursday, October 22, 2015 3:08 PM
To: Tim Reimers 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] What are "registered other station devices" in RTMT?

It's just any devices that don't fall under the other categories.  I know 
voicemail ports also show up under there.

On Thu, Oct 22, 2015 at 2:43 PM, Tim Reimers 
> wrote:
Hi all -
I’m trying to figure out where ATAs show up in the RTMT Device Summary –

I’m not sure if Registered Devices includes just IP phones, and all my ATAs are 
the “other registered station devices” ???

Looking around on TAC website, I find that “other registered station devices” 
is mentioned in multiple documents, as a part of Device Summary.
But unless I’m just missing it – there is no definition of what that means..

thanks, Tim


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Re: [cisco-voip] What are "registered other station devices" in RTMT?

[Tim Reimers]

Thanks!

Based on that –
Registered Hardware Phones

Displays the number of registered hardware IP phones

Registered Other Station Devices

Displays the number of registered station devices other than hardware IP phones


I’d be thinking that “other station devices” would be CTI Route Points, etc… as 
you said, voicemail ports and so on.



From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Thursday, October 22, 2015 3:36 PM
To: Tim Reimers 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] What are "registered other station devices" in RTMT?

This site had some descriptions- https://wiki.ca.com/display/UIM80/Cisco+UCM


On Thu, Oct 22, 2015 at 3:11 PM, Tim Reimers 
> wrote:
So are ATAs counted within the Registered Devices field?
ie, is Registered Devices both 79XX phones and ATAs (and any other models of 
phone on the network..)

thanks, Tim

From: bmead...@gmail.com 
[mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Thursday, October 22, 2015 3:08 PM
To: Tim Reimers >
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] What are "registered other station devices" in RTMT?

It's just any devices that don't fall under the other categories.  I know 
voicemail ports also show up under there.

On Thu, Oct 22, 2015 at 2:43 PM, Tim Reimers 
> wrote:
Hi all -
I’m trying to figure out where ATAs show up in the RTMT Device Summary –

I’m not sure if Registered Devices includes just IP phones, and all my ATAs are 
the “other registered station devices” ???

Looking around on TAC website, I find that “other registered station devices” 
is mentioned in multiple documents, as a part of Device Summary.
But unless I’m just missing it – there is no definition of what that means..

thanks, Tim


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Re: [cisco-voip] UCCX 10.6(1)SU1 - RTMT Issues

[Nathan Reeves]

Cheers for the reply.  I hadn't run it as Administrator, but just tried
doing so but seeing the same issue.

I'm able to get into RTMT, collect files etc without issue.  Just the Real
Time trace isn't showing the node name.

Nathan

On Thu, Oct 22, 2015 at 1:58 PM, Erick Bergquist  wrote:

> Have you tried to run RTMT as administrator?
>
> Haven't tried RTMT on UCCX 10.6(1) SU1 yet.
>
> On Thu, Oct 22, 2015 at 12:43 AM, Nathan Reeves
>  wrote:
> > Anyone running 10.6(1)SU1 UCCX yet?
> >
> > Having issues using RTMT to access the 'View Real time Data' menu option.
> > when the window appears to select the node you want to connect to, I get
> no
> > nodes listed.
> >
> > This was an a fresh install of 10.6(1) upgraded to SU1.
> >
> > I've found but CSCun02558 but this was for CUCM as opposed to UCCX.  I
> have
> > pulled the RTMT from the latest 10.5 CUCM SU ISO and attempted to use
> this
> > but the same issue occurs.
> >
> > Thoughts?
> >
> > thanks
> >
> > Nathan
> >
> >
> >
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> >
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Re: [cisco-voip] UCCX 10.6(1)SU1 - RTMT Issues

[Nathan Reeves]

My DNS was working fine with the server FQDN and I was able to login ok to
RTMT via IP or the FQDN.  It appears that if the hostname (minus domain)
can't be resolved the the node name doesn't appear in the dropdown.  I've
added the hostname and IP to hosts and the node name is now appearing in
the list.

Very much appreciate the suggestion :)

Nathan

On Thu, Oct 22, 2015 at 2:34 PM, Gurpreet Singh Kukreja <
tycoononway1...@gmail.com> wrote:

> Hi Nathan,
>
> Could you try to add the IP and Hostname of your UCCX server (s) into the
> "hosts" (C:\Windows\System32\drivers\etc) file on the machine where you're
> running the RTMT, save it and try to login into RTMT again and check if it
> works? Keep in mind, sometimes the user you're logged in with onto Windows
> needs to have access to the hosts file, you can assign the user by right
> clicking the hosts file and going into its properties.
>
>
> HTH
>
> Gurpreet
>
> On Wed, Oct 21, 2015 at 10:43 PM, Nathan Reeves  > wrote:
>
>> Anyone running 10.6(1)SU1 UCCX yet?
>>
>> Having issues using RTMT to access the 'View Real time Data' menu option.
>>  when the window appears to select the node you want to connect to, I get
>> no nodes listed.
>>
>> This was an a fresh install of 10.6(1) upgraded to SU1.
>>
>> I've found but CSCun02558 but this was for CUCM as opposed to UCCX.  I
>> have pulled the RTMT from the latest 10.5 CUCM SU ISO and attempted to use
>> this but the same issue occurs.
>>
>> Thoughts?
>>
>> thanks
>>
>> Nathan
>>
>>
>>
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Re: [cisco-voip] UCCX 10.6(1)SU1 - RTMT Issues

[Gurpreet Singh Kukreja]

My pleasure, glad i could help :)

On Wed, Oct 21, 2015 at 11:45 PM, Nathan Reeves 
wrote:

> My DNS was working fine with the server FQDN and I was able to login ok to
> RTMT via IP or the FQDN.  It appears that if the hostname (minus domain)
> can't be resolved the the node name doesn't appear in the dropdown.  I've
> added the hostname and IP to hosts and the node name is now appearing in
> the list.
>
> Very much appreciate the suggestion :)
>
> Nathan
>
> On Thu, Oct 22, 2015 at 2:34 PM, Gurpreet Singh Kukreja <
> tycoononway1...@gmail.com> wrote:
>
>> Hi Nathan,
>>
>> Could you try to add the IP and Hostname of your UCCX server (s) into the
>> "hosts" (C:\Windows\System32\drivers\etc) file on the machine where you're
>> running the RTMT, save it and try to login into RTMT again and check if it
>> works? Keep in mind, sometimes the user you're logged in with onto Windows
>> needs to have access to the hosts file, you can assign the user by right
>> clicking the hosts file and going into its properties.
>>
>>
>> HTH
>>
>> Gurpreet
>>
>> On Wed, Oct 21, 2015 at 10:43 PM, Nathan Reeves <
>> nathan.a.ree...@gmail.com> wrote:
>>
>>> Anyone running 10.6(1)SU1 UCCX yet?
>>>
>>> Having issues using RTMT to access the 'View Real time Data' menu
>>> option.  when the window appears to select the node you want to connect to,
>>> I get no nodes listed.
>>>
>>> This was an a fresh install of 10.6(1) upgraded to SU1.
>>>
>>> I've found but CSCun02558 but this was for CUCM as opposed to UCCX.  I
>>> have pulled the RTMT from the latest 10.5 CUCM SU ISO and attempted to use
>>> this but the same issue occurs.
>>>
>>> Thoughts?
>>>
>>> thanks
>>>
>>> Nathan
>>>
>>>
>>>
>>> ___
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>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>
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Re: [cisco-voip] UCCX 10.6(1)SU1 - RTMT Issues

[Gurpreet Singh Kukreja]

Hi Nathan,

Could you try to add the IP and Hostname of your UCCX server (s) into the
"hosts" (C:\Windows\System32\drivers\etc) file on the machine where you're
running the RTMT, save it and try to login into RTMT again and check if it
works? Keep in mind, sometimes the user you're logged in with onto Windows
needs to have access to the hosts file, you can assign the user by right
clicking the hosts file and going into its properties.


HTH

Gurpreet

On Wed, Oct 21, 2015 at 10:43 PM, Nathan Reeves 
wrote:

> Anyone running 10.6(1)SU1 UCCX yet?
>
> Having issues using RTMT to access the 'View Real time Data' menu option.
>  when the window appears to select the node you want to connect to, I get
> no nodes listed.
>
> This was an a fresh install of 10.6(1) upgraded to SU1.
>
> I've found but CSCun02558 but this was for CUCM as opposed to UCCX.  I
> have pulled the RTMT from the latest 10.5 CUCM SU ISO and attempted to use
> this but the same issue occurs.
>
> Thoughts?
>
> thanks
>
> Nathan
>
>
>
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Re: [cisco-voip] CUIC/UCCX 10.6 Report Scheduler message

[Gurpreet Singh Kukreja]

Hi Ed,

Not sure if this has already been resolved for you or not, but here's what
i recommend:

- Run the following command on your CCX node and find out if there are any
reports for which the status does not show as READY, They will all be in
either DELETE, ADD or UPDATE state. If yes, then you'd need to delete those
specific entries, but first, here's the sql command to check the status:



*run sql select id, scheduledreportname, operationflag from
cuic_data:cuicscheduledreports*
This is sample output for how it should look under the command;

admin:run sql select id, scheduledreportname, operationflag from
cuic_data:cuicscheduledreports
id   scheduledreportname operationflag
 === =
8E5B3E93115B0AC5BFE7 TESTREADY


*- *Now, to remove the unnecessary entries, use the below syntax where
"xxx" is the "id" from the output as shown above, but run it only for those
scheduled reports which show status other then READY:



*run sql delete from cuic_data:cuicscheduledreports where id = 'xxx'*

HTH
Gurpreet




On Thu, Sep 3, 2015 at 9:30 AM, Ed Leatherman 
wrote:

> Hello
>
> I'm having some reports of CUIC not allowing scheduled reports to be
> changed or added for a long time. I'm still trying to reproduce the issue
> myself, but I have a reports user that keeps getting "Scheduler is
> currently being updated" for long periods of time. I haven't been able to
> find a bug related to this one, I'm curious if anyone else has seen this
> type of thing
>
> UCCX 10.6(1)
>
> Thanks!
>
> Ed
>
> --
> Ed Leatherman
>
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[cisco-voip] What are "registered other station devices" in RTMT?

[Tim Reimers]

Hi all -
I'm trying to figure out where ATAs show up in the RTMT Device Summary -

I'm not sure if Registered Devices includes just IP phones, and all my ATAs are 
the "other registered station devices" ???

Looking around on TAC website, I find that "other registered station devices" 
is mentioned in multiple documents, as a part of Device Summary.
But unless I'm just missing it - there is no definition of what that means..

thanks, Tim

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[cisco-voip] ExtMob 10.5 error 23?

[Scott Voll]

Has anyone seen Error 23 on a extension Mobility login in CM 10.5.2?  We
are AD LDAP integrated.

I can't figure out what the issue is.  I've reset the phone. removed Extmob
and re-enabled it.

Any help would be appreciated.

Scott
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Re: [cisco-voip] What are "registered other station devices" in RTMT?

[Brian Meade]

It's just any devices that don't fall under the other categories.  I know
voicemail ports also show up under there.

On Thu, Oct 22, 2015 at 2:43 PM, Tim Reimers 
wrote:

> Hi all -
>
> I’m trying to figure out where ATAs show up in the RTMT Device Summary –
>
>
>
> I’m not sure if Registered Devices includes just IP phones, and all my
> ATAs are the “other registered station devices” ???
>
>
>
> Looking around on TAC website, I find that “other registered station
> devices” is mentioned in multiple documents, as a part of Device Summary.
>
> But unless I’m just missing it – there is no definition of what that
> means..
>
>
>
> thanks, Tim
>
>
>
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Re: [cisco-voip] UCME to CUCM integration

[Brian Meade]

Most likely a codec problem then.  We'll probably need CallManager traces
from RTMT to see what's failing on that end.

On Thu, Oct 22, 2015 at 2:56 PM, Henry Gicheru (KE) <
henry.gich...@dimensiondata.com> wrote:

> Brian,
>
>
>
> The call connects with no Audio and disconnects within 10 seconds.
>
> I have the below;
>
>
>
> dial-peer voice 3000 voip
>
> destination-pattern [2345678]
>
> session target ipv4:10.24.4.6
>
> voice-class codec 1
>
>  voice-class h323 1
>
> dtmf-relay h245-alphanumeric
>
> no vad
>
> !
>
> dial-peer voice 4000 voip
>
> destination-pattern 4
>
> session target ipv4:10.24.4.6
>
> voice-class codec 1
>
>  dtmf-relay rtp-nte
>
> no vad
>
>
>
> +
>
> voice service voip
>
> allow-connections h323 to h323
>
> allow-connections h323 to sip
>
> allow-connections sip to h323
>
> allow-connections sip to sip
>
> supplementary-service h450.12
>
> fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
>
> h323
>
>   emptycapability
>
>   h225 signal overlap
>
>   h225 connect-passthru
>
>   call start slow
>
>   h245 passthru tcsnonstd-passthru
>
> sip
>
>   bind control source-interface GigabitEthernet0/2.150
>
>   bind media source-interface GigabitEthernet0/2.150
>
>   registrar server expires max 600 min 60
>
> !
>
> voice class codec 1
>
> codec preference 1 g729r8
>
> codec preference 2 g729br8
>
> codec preference 3 g711alaw
>
> codec preference 4 g711ulaw
>
> !
>
> voice class h323 1
>
>   h225 timeout setup 3
>
> !
>
> !
>
> !
>
> !
>
> voice register global
>
> mode  cme
>
> source-address 10.24.16.1 port 5060
>
> max-dn 180
>
> max-pool 42
>
> time-format 24
>
> date-format D/M/Y
>
> url directory http://10.24.4.6/CCMCIP/xmldirectory.asp
>
> tftp-path flash:
>
> create profile sync 0029432894328492
>
>
>
>
>
> Regards,
>
> *Henry Gicheru *System Engineer
> Dimension Data
> Tel: +25420 499 3000
> Mobile: +254733477307
>
> Fax:+254204993200
>
> henry.gich...@dimensiondata.com
>
>
>
>
>
> *From:* bmead...@gmail.com [mailto:bmead...@gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Thursday, October 22, 2015 9:34 PM
> *To:* Henry Gicheru (KE)
> *Cc:* cisco-v...@puck-nether.net (cisco-voip@puck.nether.net)
> *Subject:* Re: [cisco-voip] UCME to CUCM integration
>
>
>
>
>
> Henry,
>
>
>
> So the call does ring on the CUCM phone then?  Do you get audio after
> answering before it hangs up after 10 seconds?
>
>
>
> Try running "debug h225 asn1" and "debug h225 q931" to see why the call is
> disconnected.
>
>
>
> If you never get audio, it could be a codec issue.  What codec or
> voice-class codec do you have assigned to the outbound dial-peers?
>
>
>
> Brian
>
>
>
> On Thu, Oct 22, 2015 at 2:27 PM, Henry Gicheru (KE) <
> henry.gich...@dimensiondata.com> wrote:
>
>
>
> Hi Guys,
>
>
>
> Please assist here.
>
> Have this setup; Added the CUCME router as a H323 Gateway on the CUCM and
> created a route pattern pointing to that gateway. On CUCME, I have added
> some dial peers pointing to the CUCM nodes. The CUCME router has IOS
> 15.4(3) and the IP Phones are 7821.
>
> Calls from CUCM to CUCME completely successfully and communication is
> happening. Calls from CUCME to CUCM to both SCCP and SIP IP phones
> disconnect with 10 seconds of being answered.
>
> Have also tried using SIP trunk but the results are the same.
>
>
>
>
>
> Regards,
>
> *Henry Gicheru *System Engineer
> Dimension Data
> Tel: +25420 499 3000
> Mobile: +254733477307
>
> Fax:+254204993200
>
> henry.gich...@dimensiondata.com
>
>
>
>
>
>
>
> This email and all contents are subject to the following disclaimer:
> "http://www.dimensiondata.com/emaildisclaimer;
> 
>
>
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>
>
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> itevomcid
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Re: [cisco-voip] UCME to CUCM integration

[Henry Gicheru (KE)]

Brian,

The call connects with no Audio and disconnects within 10 seconds.
I have the below;

dial-peer voice 3000 voip
destination-pattern [2345678]
session target ipv4:10.24.4.6
voice-class codec 1
 voice-class h323 1
dtmf-relay h245-alphanumeric
no vad
!
dial-peer voice 4000 voip
destination-pattern 4
session target ipv4:10.24.4.6
voice-class codec 1
 dtmf-relay rtp-nte
no vad

+
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
h323
  emptycapability
  h225 signal overlap
  h225 connect-passthru
  call start slow
  h245 passthru tcsnonstd-passthru
sip
  bind control source-interface GigabitEthernet0/2.150
  bind media source-interface GigabitEthernet0/2.150
  registrar server expires max 600 min 60
!
voice class codec 1
codec preference 1 g729r8
codec preference 2 g729br8
codec preference 3 g711alaw
codec preference 4 g711ulaw
!
voice class h323 1
  h225 timeout setup 3
!
!
!
!
voice register global
mode  cme
source-address 10.24.16.1 port 5060
max-dn 180
max-pool 42
time-format 24
date-format D/M/Y
url directory http://10.24.4.6/CCMCIP/xmldirectory.asp
tftp-path flash:
create profile sync 0029432894328492


Regards,
Henry Gicheru
System Engineer
Dimension Data
Tel: +25420 499 3000
Mobile: +254733477307
Fax:+254204993200
henry.gich...@dimensiondata.com



From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Thursday, October 22, 2015 9:34 PM
To: Henry Gicheru (KE)
Cc: cisco-v...@puck-nether.net (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] UCME to CUCM integration


Henry,

So the call does ring on the CUCM phone then?  Do you get audio after answering 
before it hangs up after 10 seconds?

Try running "debug h225 asn1" and "debug h225 q931" to see why the call is 
disconnected.

If you never get audio, it could be a codec issue.  What codec or voice-class 
codec do you have assigned to the outbound dial-peers?

Brian

On Thu, Oct 22, 2015 at 2:27 PM, Henry Gicheru (KE) 
> wrote:

Hi Guys,

Please assist here.
Have this setup; Added the CUCME router as a H323 Gateway on the CUCM and 
created a route pattern pointing to that gateway. On CUCME, I have added some 
dial peers pointing to the CUCM nodes. The CUCME router has IOS 15.4(3) and the 
IP Phones are 7821.
Calls from CUCM to CUCME completely successfully and communication is 
happening. Calls from CUCME to CUCM to both SCCP and SIP IP phones disconnect 
with 10 seconds of being answered.
Have also tried using SIP trunk but the results are the same.


Regards,
Henry Gicheru
System Engineer
Dimension Data
Tel: +25420 499 3000
Mobile: +254733477307
Fax:+254204993200
henry.gich...@dimensiondata.com




This email and all contents are subject to the following disclaimer:
"http://www.dimensiondata.com/emaildisclaimer;

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Re: [cisco-voip] What are "registered other station devices" in RTMT?

[Brian Meade]

This site had some descriptions- https://wiki.ca.com/display/UIM80/Cisco+UCM


On Thu, Oct 22, 2015 at 3:11 PM, Tim Reimers 
wrote:

> So are ATAs counted within the Registered Devices field?
>
> ie, is Registered Devices both 79XX phones and ATAs (and any other models
> of phone on the network..)
>
>
>
> thanks, Tim
>
>
>
> *From:* bmead...@gmail.com [mailto:bmead...@gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Thursday, October 22, 2015 3:08 PM
> *To:* Tim Reimers 
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] What are "registered other station devices"
> in RTMT?
>
>
>
> It's just any devices that don't fall under the other categories.  I know
> voicemail ports also show up under there.
>
>
>
> On Thu, Oct 22, 2015 at 2:43 PM, Tim Reimers 
> wrote:
>
> Hi all -
>
> I’m trying to figure out where ATAs show up in the RTMT Device Summary –
>
>
>
> I’m not sure if Registered Devices includes just IP phones, and all my
> ATAs are the “other registered station devices” ???
>
>
>
> Looking around on TAC website, I find that “other registered station
> devices” is mentioned in multiple documents, as a part of Device Summary.
>
> But unless I’m just missing it – there is no definition of what that
> means..
>
>
>
> thanks, Tim
>
>
>
>
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Re: [cisco-voip] ExtMob 10.5 error 23?

[Scott Voll]

update. in case anyone else runs into the error 23 with Extension
Mobility on CM 10.5. under the user profile, you have to select the
Home Cluster Check box.

Scott


On Thu, Oct 22, 2015 at 10:26 AM, Scott Voll  wrote:

> Has anyone seen Error 23 on a extension Mobility login in CM 10.5.2?  We
> are AD LDAP integrated.
>
> I can't figure out what the issue is.  I've reset the phone. removed
> Extmob and re-enabled it.
>
> Any help would be appreciated.
>
> Scott
>
>
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[cisco-voip] UCME to CUCM integration

[Henry Gicheru (KE)]

   Hi Guys,

Please assist here.
Have this setup; Added the CUCME router as a H323 Gateway on the CUCM and 
created a route pattern pointing to that gateway. On CUCME, I have added some 
dial peers pointing to the CUCM nodes. The CUCME router has IOS 15.4(3) and the 
IP Phones are 7821.
Calls from CUCM to CUCME completely successfully and communication is 
happening. Calls from CUCME to CUCM to both SCCP and SIP IP phones disconnect 
with 10 seconds of being answered.
Have also tried using SIP trunk but the results are the same.


Regards,
Henry Gicheru
System Engineer
Dimension Data
Tel: +25420 499 3000
Mobile: +254733477307
Fax:+254204993200
henry.gich...@dimensiondata.com

This email and all contents are subject to the following disclaimer:

"http://www.dimensiondata.com/emaildisclaimer;
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Re: [cisco-voip] UCME to CUCM integration

[Brian Meade]

Henry,

So the call does ring on the CUCM phone then?  Do you get audio after
answering before it hangs up after 10 seconds?

Try running "debug h225 asn1" and "debug h225 q931" to see why the call is
disconnected.

If you never get audio, it could be a codec issue.  What codec or
voice-class codec do you have assigned to the outbound dial-peers?

Brian

On Thu, Oct 22, 2015 at 2:27 PM, Henry Gicheru (KE) <
henry.gich...@dimensiondata.com> wrote:

>
>
> Hi Guys,
>
>
>
> Please assist here.
>
> Have this setup; Added the CUCME router as a H323 Gateway on the CUCM and
> created a route pattern pointing to that gateway. On CUCME, I have added
> some dial peers pointing to the CUCM nodes. The CUCME router has IOS
> 15.4(3) and the IP Phones are 7821.
>
> Calls from CUCM to CUCME completely successfully and communication is
> happening. Calls from CUCME to CUCM to both SCCP and SIP IP phones
> disconnect with 10 seconds of being answered.
>
> Have also tried using SIP trunk but the results are the same.
>
>
>
>
>
> Regards,
>
> *Henry Gicheru *System Engineer
> Dimension Data
> Tel: +25420 499 3000
> Mobile: +254733477307
>
> Fax:+254204993200
>
> henry.gich...@dimensiondata.com
>
>
>
>
>
>
> This email and all contents are subject to the following disclaimer:
> "http://www.dimensiondata.com/emaildisclaimer;
> 
>
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Re: [cisco-voip] LDAP custom filter for ipPhone field

[Brian Meade]

If you're trying the edit the telephone number field in CUCM for corporate
directory, you're pretty much stuck updating AD.

Your other option is to make the full numbers dialable as on-net by adding
translation patterns.

Brian

On Thu, Oct 22, 2015 at 4:33 PM, John Snow  wrote:

> I am searching for a regular expression(s) syntax to import the last 4
> digits from the ipPhone field attribute.  Anyone know if this can be
> accomplished in CUCM 9.1.2 ?
>
>
>
>
>
> Regards,
>
>
>
> John Snow
>
> Senior VoIP Analyst
>
> Canadian Natural Resources Limited
>
> Suite 1800, 324 – 8th Ave SW
>
> Calgary AB, T2P 2Z2
>
> T:  403 517 7238
>
> C:  587 585 2924
>
> Email: john.s...@cnrl.com
>
>
>
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>
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[cisco-voip] LDAP custom filter for ipPhone field

[John Snow]

I am searching for a regular expression(s) syntax to import the last 4 digits 
from the ipPhone field attribute.  Anyone know if this can be accomplished in 
CUCM 9.1.2 ?


Regards,

John Snow
Senior VoIP Analyst
Canadian Natural Resources Limited
Suite 1800, 324 - 8th Ave SW
Calgary AB, T2P 2Z2
T:  403 517 7238
C:  587 585 2924
Email: john.s...@cnrl.com

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Re: [cisco-voip] LDAP custom filter for ipPhone field

[John Snow]

Yeah what happened here is an AD migration took place to consolidate two 
domains with two CM clusters (A=4 digits, B=10 digits). The ipPhone field on 
ClusterA was being entered as 10digits so the business wanted me to write a 
script to strip it down to 4 – not my recommendation so I was hoping this was 
not possible ☺
I thought based on the default filter ipphone=* ,  that * in itself was a 
regular expression and it would be possible to write something more elaborate 
similar to what UCXN can do.

Regards,

John Snow
Senior VoIP Analyst
Canadian Natural Resources Limited
Suite 1800, 324 – 8th Ave SW
Calgary AB, T2P 2Z2
T:  403 517 7238
C:  587 585 2924
Email: john.s...@cnrl.com

From: avhollo...@gmail.com [mailto:avhollo...@gmail.com] On Behalf Of Anthony 
Holloway
Sent: Thursday, October 22, 2015 3:07 PM
To: John Snow
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] LDAP custom filter for ipPhone field

Just so you know the LDAP filters do not manipulate data synced in from LDAP.  
They simply filter which records will be synced.  If you already have the 
ipPhone field filled in, within LDAP, as the last 4 of the phone, then you're 
probably only missing the mapping in the LDAP directory.  It looks like this:

[Inline image 1]

I believe in 9.1(2) you cannot change this field on the fly.  Instead, you have 
to delete the integration and then re-add it with that field set.  In CUCM 10x 
you can just change it whenever you want.

I hope that helps.

On Thu, Oct 22, 2015 at 3:33 PM, John Snow 
> wrote:
I am searching for a regular expression(s) syntax to import the last 4 digits 
from the ipPhone field attribute.  Anyone know if this can be accomplished in 
CUCM 9.1.2 ?


Regards,

John Snow
Senior VoIP Analyst
Canadian Natural Resources Limited
Suite 1800, 324 – 8th Ave SW
Calgary AB, T2P 2Z2
T:  403 517 7238
C:  587 585 2924
Email: john.s...@cnrl.com


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Re: [cisco-voip] LDAP custom filter for ipPhone field

[John Snow]

I figured something more elaborate might work since CM is already using a 
wildcard for the data within ipPhone field already (iphone=*)?  ☺

I think AD fix is going to be the best solution here in this case.

Regards,

John Snow
Senior VoIP Analyst
Canadian Natural Resources Limited
Suite 1800, 324 – 8th Ave SW
Calgary AB, T2P 2Z2
T:  403 517 7238
C:  587 585 2924
Email: john.s...@cnrl.com

From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Thursday, October 22, 2015 3:11 PM
To: John Snow
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] LDAP custom filter for ipPhone field

If you're trying the edit the telephone number field in CUCM for corporate 
directory, you're pretty much stuck updating AD.

Your other option is to make the full numbers dialable as on-net by adding 
translation patterns.

Brian

On Thu, Oct 22, 2015 at 4:33 PM, John Snow 
> wrote:
I am searching for a regular expression(s) syntax to import the last 4 digits 
from the ipPhone field attribute.  Anyone know if this can be accomplished in 
CUCM 9.1.2 ?


Regards,

John Snow
Senior VoIP Analyst
Canadian Natural Resources Limited
Suite 1800, 324 – 8th Ave SW
Calgary AB, T2P 2Z2
T:  403 517 7238
C:  587 585 2924
Email: john.s...@cnrl.com


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Re: [cisco-voip] LDAP custom filter for ipPhone field

[Anthony Holloway]

Just so you know the LDAP filters do not manipulate data synced in from
LDAP.  They simply filter which records will be synced.  If you already
have the ipPhone field filled in, within LDAP, as the last 4 of the phone,
then you're probably only missing the mapping in the LDAP directory.  It
looks like this:

[image: Inline image 1]

I believe in 9.1(2) you cannot change this field on the fly.  Instead, you
have to delete the integration and then re-add it with that field set.  In
CUCM 10x you can just change it whenever you want.

I hope that helps.

On Thu, Oct 22, 2015 at 3:33 PM, John Snow  wrote:

> I am searching for a regular expression(s) syntax to import the last 4
> digits from the ipPhone field attribute.  Anyone know if this can be
> accomplished in CUCM 9.1.2 ?
>
>
>
>
>
> Regards,
>
>
>
> John Snow
>
> Senior VoIP Analyst
>
> Canadian Natural Resources Limited
>
> Suite 1800, 324 – 8th Ave SW
>
> Calgary AB, T2P 2Z2
>
> T:  403 517 7238
>
> C:  587 585 2924
>
> Email: john.s...@cnrl.com
>
>
>
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>
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[cisco-voip] Access to the requested resource has been denied Error

[Thomas LeMay]

Hi, All,

 

I have a colleague who is attempting to check the boxes to provide IM &
Presence capabilities for a specific end user on the end user account page.
We keep getting this error message each time we check the two boxes and
check the box for primary extension.  When we click to save the changes we
see this error message.  Does anyone know what is causing this and how to
resolve it. We are running call manager 10.5.2 and we both have super user
admin access for making changes to accounts.

 

Thank you in advance..

Access to the requested resource has been denied

 

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Re: [cisco-voip] LDAP custom filter for ipPhone field

[Anthony Holloway]

You're right about CUC being able to manipulate the data it pulls from AD.
That's a pretty good feature of CUC, though, I've never seen it used
before.  But, still nice to have options like that.

For a while now, I have been proposing +E164 directories, so that numbers
are dialable from any device, any acquisition, any merger, etc.  Maybe you
can just get AD updated to +E164 and add that functionality into the dial
plan?  You could relatively easily script the update into AD so that your
change is bulk in nature.

On Thu, Oct 22, 2015 at 4:37 PM, John Snow  wrote:

> Yeah what happened here is an AD migration took place to consolidate two
> domains with two CM clusters (A=4 digits, B=10 digits). The ipPhone field
> on ClusterA was being entered as 10digits so the business wanted me to
> write a script to strip it down to 4 – not my recommendation so I was
> hoping this was not possible J
>
> I thought based on the default filter ipphone=* ,  that * in itself was a
> regular expression and it would be possible to write something more
> elaborate similar to what UCXN can do.
>
>
>
> Regards,
>
>
>
> John Snow
>
> Senior VoIP Analyst
>
> Canadian Natural Resources Limited
>
> Suite 1800, 324 – 8th Ave SW
>
> Calgary AB, T2P 2Z2
>
> T:  403 517 7238
>
> C:  587 585 2924
>
> Email: john.s...@cnrl.com
>
>
>
> *From:* avhollo...@gmail.com [mailto:avhollo...@gmail.com] *On Behalf Of 
> *Anthony
> Holloway
> *Sent:* Thursday, October 22, 2015 3:07 PM
> *To:* John Snow
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] LDAP custom filter for ipPhone field
>
>
>
> Just so you know the LDAP filters do not manipulate data synced in from
> LDAP.  They simply filter which records will be synced.  If you already
> have the ipPhone field filled in, within LDAP, as the last 4 of the phone,
> then you're probably only missing the mapping in the LDAP directory.  It
> looks like this:
>
>
>
> [image: Inline image 1]
>
>
>
> I believe in 9.1(2) you cannot change this field on the fly.  Instead, you
> have to delete the integration and then re-add it with that field set.  In
> CUCM 10x you can just change it whenever you want.
>
>
>
> I hope that helps.
>
>
>
> On Thu, Oct 22, 2015 at 3:33 PM, John Snow  wrote:
>
> I am searching for a regular expression(s) syntax to import the last 4
> digits from the ipPhone field attribute.  Anyone know if this can be
> accomplished in CUCM 9.1.2 ?
>
>
>
>
>
> Regards,
>
>
>
> John Snow
>
> Senior VoIP Analyst
>
> Canadian Natural Resources Limited
>
> Suite 1800, 324 – 8th Ave SW
>
> Calgary AB, T2P 2Z2
>
> T:  403 517 7238
>
> C:  587 585 2924
>
> Email: john.s...@cnrl.com
>
>
>
>
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> 
>
>
>
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Re: [cisco-voip] LDAP custom filter for ipPhone field

[John Snow]

I'm with you guys on +E164 as well.
Thanks for the suggestions, i have some options to consider, well see how it 
goes.



Sent from my iPhone

On Oct 22, 2015, at 8:03 PM, NateCCIE 
> wrote:

I completely second the proposal to use +E.164 in directories.

What I haven’t figured out what the right thing to do for non-DID extensions.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Thursday, October 22, 2015 7:59 PM
To: John Snow >
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] LDAP custom filter for ipPhone field

You're right about CUC being able to manipulate the data it pulls from AD.  
That's a pretty good feature of CUC, though, I've never seen it used before.  
But, still nice to have options like that.
For a while now, I have been proposing +E164 directories, so that numbers are 
dialable from any device, any acquisition, any merger, etc.  Maybe you can just 
get AD updated to +E164 and add that functionality into the dial plan?  You 
could relatively easily script the update into AD so that your change is bulk 
in nature.

On Thu, Oct 22, 2015 at 4:37 PM, John Snow 
> wrote:
Yeah what happened here is an AD migration took place to consolidate two 
domains with two CM clusters (A=4 digits, B=10 digits). The ipPhone field on 
ClusterA was being entered as 10digits so the business wanted me to write a 
script to strip it down to 4 – not my recommendation so I was hoping this was 
not possible ☺
I thought based on the default filter ipphone=* ,  that * in itself was a 
regular expression and it would be possible to write something more elaborate 
similar to what UCXN can do.

Regards,

John Snow
Senior VoIP Analyst
Canadian Natural Resources Limited
Suite 1800, 324 – 8th Ave SW
Calgary AB, T2P 2Z2
T:  403 517 7238
C:  587 585 2924
Email: john.s...@cnrl.com

From: avhollo...@gmail.com 
[mailto:avhollo...@gmail.com] On Behalf Of Anthony 
Holloway
Sent: Thursday, October 22, 2015 3:07 PM
To: John Snow
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] LDAP custom filter for ipPhone field

Just so you know the LDAP filters do not manipulate data synced in from LDAP.  
They simply filter which records will be synced.  If you already have the 
ipPhone field filled in, within LDAP, as the last 4 of the phone, then you're 
probably only missing the mapping in the LDAP directory.  It looks like this:

[Inline image 1]

I believe in 9.1(2) you cannot change this field on the fly.  Instead, you have 
to delete the integration and then re-add it with that field set.  In CUCM 10x 
you can just change it whenever you want.

I hope that helps.

On Thu, Oct 22, 2015 at 3:33 PM, John Snow 
> wrote:
I am searching for a regular expression(s) syntax to import the last 4 digits 
from the ipPhone field attribute.  Anyone know if this can be accomplished in 
CUCM 9.1.2 ?


Regards,

John Snow
Senior VoIP Analyst
Canadian Natural Resources Limited
Suite 1800, 324 – 8th Ave SW
Calgary AB, T2P 2Z2
T:  403 517 7238
C:  587 585 2924
Email: john.s...@cnrl.com


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Re: [cisco-voip] LDAP custom filter for ipPhone field

[NateCCIE]

I completely second the proposal to use +E.164 in directories.

 

What I haven’t figured out what the right thing to do for non-DID extensions.

 

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Thursday, October 22, 2015 7:59 PM
To: John Snow 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] LDAP custom filter for ipPhone field

 

You're right about CUC being able to manipulate the data it pulls from AD.  
That's a pretty good feature of CUC, though, I've never seen it used before.  
But, still nice to have options like that.

For a while now, I have been proposing +E164 directories, so that numbers are 
dialable from any device, any acquisition, any merger, etc.  Maybe you can just 
get AD updated to +E164 and add that functionality into the dial plan?  You 
could relatively easily script the update into AD so that your change is bulk 
in nature.

 

On Thu, Oct 22, 2015 at 4:37 PM, John Snow  > wrote:

Yeah what happened here is an AD migration took place to consolidate two 
domains with two CM clusters (A=4 digits, B=10 digits). The ipPhone field on 
ClusterA was being entered as 10digits so the business wanted me to write a 
script to strip it down to 4 – not my recommendation so I was hoping this was 
not possible :)

I thought based on the default filter ipphone=* ,  that * in itself was a 
regular expression and it would be possible to write something more elaborate 
similar to what UCXN can do.

 

Regards,

 

John Snow

Senior VoIP Analyst

Canadian Natural Resources Limited

Suite 1800, 324 – 8th Ave SW

Calgary AB, T2P 2Z2

T:  403 517 7238  

C:  587 585 2924  

Email: john.s...@cnrl.com

 

From: avhollo...@gmail.com   
[mailto:avhollo...@gmail.com  ] On Behalf Of 
Anthony Holloway
Sent: Thursday, October 22, 2015 3:07 PM
To: John Snow
Cc: cisco-voip@puck.nether.net  
Subject: Re: [cisco-voip] LDAP custom filter for ipPhone field

 

Just so you know the LDAP filters do not manipulate data synced in from LDAP.  
They simply filter which records will be synced.  If you already have the 
ipPhone field filled in, within LDAP, as the last 4 of the phone, then you're 
probably only missing the mapping in the LDAP directory.  It looks like this:

 



 

I believe in 9.1(2) you cannot change this field on the fly.  Instead, you have 
to delete the integration and then re-add it with that field set.  In CUCM 10x 
you can just change it whenever you want.

 

I hope that helps.

 

On Thu, Oct 22, 2015 at 3:33 PM, John Snow  > wrote:

I am searching for a regular expression(s) syntax to import the last 4 digits 
from the ipPhone field attribute.  Anyone know if this can be accomplished in 
CUCM 9.1.2 ?

 

 

Regards,

 

John Snow

Senior VoIP Analyst

Canadian Natural Resources Limited

Suite 1800, 324 – 8th Ave SW

Calgary AB, T2P 2Z2

T:  403 517 7238  

C:  587 585 2924  

Email: john.s...@cnrl.com  

 


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Re: [cisco-voip] Progressive Dialer Worktime/Wrap UP - Finesse/UCCx 10.6

[Abhiram Kramadhati (akramadh)]

Hi Nick,

The agent predictive and progressive call flow with the SIP dialler is as 
follows (high level overview):

  1.  Based on the settings (percentage allocation for outbound), the number of 
agents to be reserved is calculated
  2.  Those agents are put to reserved
  3.  The UCCX will now send a SIP INVITE with the called number as 'customer 
phone number' from the imported contacts and the calling number is the number 
which has been configured on the campaign.
  4.  Once the remote party answers the call, the CPA kicks in and informs the 
UCCX about the status
  5.  Based on the result, the UCCX will decide to either end the call/transfer 
to IVR or transfer to the agent
  6.  The agent extension is sent through a REFER message to the voice gateway
  7.  The gateway now talks to the CUCM and completes the transfer

Steps 5 and 6 are important for our discussion here. Once the agent is put on 
reserved and the CPA decides the remote party is human voice, the UCCX sends a 
SIP REFER to the SIP Dialer with the agent extension (1002 in this example):

1994198: Apr 24 21:49:13.533 PDT %MIVR-SS_OB-7-UNK:
SIP-9591583348  REFER 
sip:9591583348@10.106.109.80:5060 SIP/2.0
SIP-9591583348  Max-Forwards: 70
SIP-9591583348  To: 
>;tag=EAB330-42F
SIP-9591583348  From: 
>;tag=dseefe86c5
SIP-9591583348  Call-ID: 
139840133076042@10.106.112.210
SIP-9591583348  CSeq: 101 REFER
SIP-9591583348  Content-Length: 0
SIP-9591583348  Contact: 
:5065;transport=udp>
SIP-9591583348  Referred-By: 
>
SIP-9591583348  Refer-To: >
SIP-9591583348  Allow: INVITE, BYE, CANCEL, ACK, UPDATE, NOTIFY
SIP-9591583348  Cisco-Guid: 1920719893-2013118893-832035059-1159294846
SIP-9591583348  User-Agent: Cisco-UCCX/8.5

 The call is now directly transferred to the agent extension. This is the 
reason why the wrap up timers don't take effect because the call that the agent 
went to 'Talking' on is not via a CSQ, but rather from a direct incoming call. 
But in a preview dialer, the agent is reserved using a fakeCallID which is 
queued in the CSQ and then offered to the agent. So in essence, the WrapUp 
timer is associated to the CSQ and in Agent-Progressive dialer there is no CSQ 
involved when the call is offered.

I hope that clarifies the issue.

[http://www.cisco.com/c/dam/assets/email-signature-tool/cisco_live_australia.jpeg?ct=1444951815095]

Abhiram Kramadhati
Technical Solutions Manager, CCBU

akram...@cisco.com
Phone: +61 2 8446 6257

CCIE Collaboration - 40065


Cisco Systems Australia Pty Limited
The Forum
201 Pacific Highway
2065
St Leonards
Australia
Cisco.com



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From: Nick Britt >
Date: Thursday, 22 October 2015 10:23 pm
To: "cisco-voip@puck.nether.net" 
>
Subject: [cisco-voip] Progressive Dialer Worktime/Wrap UP - Finesse/UCCx 10.6

Hi There!

Our customer is using the outbound progressive CUBE dialer using Finesse as the 
front end and UCCX 10.6.

When using the Preview dialer the wrap-uptimers seem to take affect but when 
using the progressive dialer no wrap-up times are received the next call the 
agent goes straight to "not ready" ignoring the wrap-up timer.

Any ideas? I would expect this with predictive but not progressive.

--
- Nick
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