[cisco-voip] UCM Hunt Group Reporting

[Justin Steinberg]

Has anyone used any CDR package they like with UCM environments with heavy
hunt group usage ?

This is a retail environment with centralized operator group handling
inbound main number calls, and transferring calls to various hunt groups
throughout the retail sites.   Essentially we are using UCM hunt groups
instead of a call center solution; the call flow/inbound caller experience
is fine with the UCM hunt groups we just are lacking on the reporting.

I'm looking for an off the shelf CDR package that has in depth hunt group
reports along with the option to create custom reports in a WYSIWYG style
interface.

Today we have about 180 hunt pilots, some of those hunt pilots are for the
front line operator groups, & some of those are for the back line hunt
groups that take transfers from the operators.  We would like to have a
single report for the hunt groups, but be able to group the operator hunt
groups into a separate table than the backline groups.

We would also like to be able to see a break down of how many calls are
transferred by the operators: to back line hunt groups, to people's
individual extensions, etc.

We've tried some off the shelf packages, and we can get much of the above
data but we are finding that we have to run multiple reports and then
combine them in excel to get the executive report we need to pass to upper
management.

I don't believe a call center solution is going to work in this
environment, primarily because many of the people taking the backline calls
are working in retail locations and mixing their time between walk-in
customers and phone calls.   There are multiple phones throughout the
retail store counters and a single person might answer any given call on
multiple phones depending on where they are in the store at any given time.

If anyone has any CDR packages they've used that could meet some of these
requirements I'd appreciate any recommendation.

Personally I think we may be going down the route of writing a custom CDR
solution based on the UCM CDR CSV files but want to look for any existing
solutions if they can meet the requirements.

Justin
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Idle URL not showing up on phone issue

[Tim Reimers]

Hi all -

I'm trying to set an idle URL on one specific phone, using the IDLE settings 
under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the 
not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds 
set.

Here's the weird thing:
When I open the IP of the phone in a browser and look at the Network 
Configuration, the IDLE URL there is blank, and the Idle Seconds is "0"

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, "applied" the configuration, etc -
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas - what I would like to do is have 
the phone show a repeating series of graphics - aka, an animated GIF sort of 
thing.
Given that the phone doesn't do actual GIF displays, I may have to work that 
out another way, if anyone has ideas.

Thanks, Tim

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Idle URL not showing up on phone issue

[Stephen Welsh]

Hi Tim,

It’s possible the phone’s ITL File is out of sync with the cluster, that would 
cause the config not to update.

You could try deleting the ITL file on the phone to see if that helps.

Kind Regards.

Stephen Welsh
CTO UnifiedFX


On 14 Dec 2015, at 21:40, Tim Reimers 
mailto:treim...@ashevillenc.gov>> wrote:

Hi all –

I’m trying to set an idle URL on one specific phone, using the IDLE settings 
under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the 
not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds 
set.

Here’s the weird thing:
When I open the IP of the phone in a browser and look at the Network 
Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, “applied” the configuration, etc –
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas – what I would like to do is have 
the phone show a repeating series of graphics – aka, an animated GIF sort of 
thing.
Given that the phone doesn’t do actual GIF displays, I may have to work that 
out another way, if anyone has ideas.

Thanks, Tim

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Idle URL not showing up on phone issue

[Brian Meade]

Tim,

Check the status messages on the phone and see if it's downloading the TFTP
configuration okay.  Might be an ITL issue or TFTP server not correct on
the phone.  You can check the TFTP configuration on that same Network
Configuration page.

Brian

On Mon, Dec 14, 2015 at 4:40 PM, Tim Reimers 
wrote:

> Hi all –
>
>
>
> I’m trying to set an idle URL on one specific phone, using the IDLE
> settings under the Device.
>
>
>
> When I go into External Data Locations Information, and set the IDLE URL
> of
>
> http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the
> not-so-innocent)
>
> and an IDLE seconds of 2
>
> the phone simply never does anything.
>
>
>
> We are at the defaults systemwide of _*not*_ having an idle url or idle
> seconds set.
>
>
>
> Here’s the weird thing:
>
> When I open the IP of the phone in a browser and look at the Network
> Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”
>
>
>
> That would seem to imply that the phone is never learning the new IDLE
> settings.
>
> I have reset the phone, “applied” the configuration, etc –
>
> but nothing I can do will make the idle URL come up.
>
>
>
> Background:
>
> UCM 9.1
>
> IP phone 7941 SCCP, load SCCP
>
>
>
>
>
> Incidentally, just in case anyone has ideas – what I would like to do is
> have the phone show a repeating series of graphics – aka, an animated GIF
> sort of thing.
>
> Given that the phone doesn’t do actual GIF displays, I may have to work
> that out another way, if anyone has ideas.
>
>
>
> Thanks, Tim
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Idle URL not showing up on phone issue

[Tim Reimers]

FWIW, I can change DNs and various other things.


From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: Monday, December 14, 2015 4:48 PM
To: Tim Reimers 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Idle URL not showing up on phone issue

Hi Tim,

It’s possible the phone’s ITL File is out of sync with the cluster, that would 
cause the config not to update.

You could try deleting the ITL file on the phone to see if that helps.

Kind Regards.

Stephen Welsh
CTO UnifiedFX


On 14 Dec 2015, at 21:40, Tim Reimers 
mailto:treim...@ashevillenc.gov>> wrote:

Hi all –

I’m trying to set an idle URL on one specific phone, using the IDLE settings 
under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the 
not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds 
set.

Here’s the weird thing:
When I open the IP of the phone in a browser and look at the Network 
Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, “applied” the configuration, etc –
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas – what I would like to do is have 
the phone show a repeating series of graphics – aka, an animated GIF sort of 
thing.
Given that the phone doesn’t do actual GIF displays, I may have to work that 
out another way, if anyone has ideas.

Thanks, Tim

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Idle URL not showing up on phone issue

[Tim Reimers]

4:13:11p 9: Name=SEP001B2A20C2FC Load= 9.3(1SR1.1S) TFTP Error

But this is the correct TFTP server
TFTP Server 1

192.168.200.2



From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Monday, December 14, 2015 4:51 PM
To: Tim Reimers 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Idle URL not showing up on phone issue

Tim,

Check the status messages on the phone and see if it's downloading the TFTP 
configuration okay.  Might be an ITL issue or TFTP server not correct on the 
phone.  You can check the TFTP configuration on that same Network Configuration 
page.

Brian

On Mon, Dec 14, 2015 at 4:40 PM, Tim Reimers 
mailto:treim...@ashevillenc.gov>> wrote:
Hi all –

I’m trying to set an idle URL on one specific phone, using the IDLE settings 
under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the 
not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds 
set.

Here’s the weird thing:
When I open the IP of the phone in a browser and look at the Network 
Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, “applied” the configuration, etc –
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas – what I would like to do is have 
the phone show a repeating series of graphics – aka, an animated GIF sort of 
thing.
Given that the phone doesn’t do actual GIF displays, I may have to work that 
out another way, if anyone has ideas.

Thanks, Tim


___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Idle URL not showing up on phone issue

[Brian Meade]

I'd just try deleting the ITL on the phone first.

Settings->Security Configuration->Trust List->Hit **# then Hit Unlock->Erase

For SCCP phones, line appearances are sent via SCCP messages rather that
the TFTP config files so that explains why you can update that.  A real
test would be doing something like disabling web access on the phone and
seeing if that applies.

Brian

On Mon, Dec 14, 2015 at 4:53 PM, Tim Reimers 
wrote:

> 4:13:11p 9: Name=SEP001B2A20C2FC Load= 9.3(1SR1.1S) TFTP Error
>
>
>
> But this is the correct TFTP server
>
> TFTP Server 1
>
> 192.168.200.2
>
>
>
>
>
> *From:* bmead...@gmail.com [mailto:bmead...@gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Monday, December 14, 2015 4:51 PM
> *To:* Tim Reimers 
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Idle URL not showing up on phone issue
>
>
>
> Tim,
>
>
>
> Check the status messages on the phone and see if it's downloading the
> TFTP configuration okay.  Might be an ITL issue or TFTP server not correct
> on the phone.  You can check the TFTP configuration on that same Network
> Configuration page.
>
>
>
> Brian
>
>
>
> On Mon, Dec 14, 2015 at 4:40 PM, Tim Reimers 
> wrote:
>
> Hi all –
>
>
>
> I’m trying to set an idle URL on one specific phone, using the IDLE
> settings under the Device.
>
>
>
> When I go into External Data Locations Information, and set the IDLE URL
> of
>
> http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the
> not-so-innocent)
>
> and an IDLE seconds of 2
>
> the phone simply never does anything.
>
>
>
> We are at the defaults systemwide of _*not*_ having an idle url or idle
> seconds set.
>
>
>
> Here’s the weird thing:
>
> When I open the IP of the phone in a browser and look at the Network
> Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”
>
>
>
> That would seem to imply that the phone is never learning the new IDLE
> settings.
>
> I have reset the phone, “applied” the configuration, etc –
>
> but nothing I can do will make the idle URL come up.
>
>
>
> Background:
>
> UCM 9.1
>
> IP phone 7941 SCCP, load SCCP
>
>
>
>
>
> Incidentally, just in case anyone has ideas – what I would like to do is
> have the phone show a repeating series of graphics – aka, an animated GIF
> sort of thing.
>
> Given that the phone doesn’t do actual GIF displays, I may have to work
> that out another way, if anyone has ideas.
>
>
>
> Thanks, Tim
>
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Idle URL not showing up on phone issue

[Stephen Welsh]

If it is the ITL File that is invalid it means the phone will have the last 
config information it received from the TFTP server. Line information is not 
normally affected, but device level settings are contained with the TFTP config 
file, so will no longer update.

If you are interested win finding out more about why this can happen etc. I 
recorded a Webinar series on Endpoint Security & Compliance with Akil Beil 
(Author of Securing Cisco IP Telephony Networks: 
http://www.amazon.co.uk/Securing-Telephony-Networks-Networking-Technology/dp/1587142953)

The entire webinar series can be viewed here:

https://www.youtube.com/playlist?list=PLxsqZcpVKWYNTz77yhLTS7WW7w-7MB3kg

The most relevant session for ITL Issues (might be a red herring for your issue 
though) is this video:

https://youtu.be/My62ILJcSr4?list=PLxsqZcpVKWYNTz77yhLTS7WW7w-7MB3kg

At the end of the day, just try deleting the ITL File, if that doesn’t work you 
can move on to see what else it may be.

Kind Regards.

Stephen Welsh
CTO
UnifiedFX

On 14 Dec 2015, at 21:53, Tim Reimers 
mailto:treim...@ashevillenc.gov>> wrote:

4:13:11p 9: Name=SEP001B2A20C2FC Load= 9.3(1SR1.1S) TFTP Error

But this is the correct TFTP server
TFTP Server 1

192.168.200.2



From: bmead...@gmail.com [mailto:bmead...@gmail.com] 
On Behalf Of Brian Meade
Sent: Monday, December 14, 2015 4:51 PM
To: Tim Reimers mailto:treim...@ashevillenc.gov>>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Idle URL not showing up on phone issue

Tim,

Check the status messages on the phone and see if it's downloading the TFTP 
configuration okay.  Might be an ITL issue or TFTP server not correct on the 
phone.  You can check the TFTP configuration on that same Network Configuration 
page.

Brian

On Mon, Dec 14, 2015 at 4:40 PM, Tim Reimers 
mailto:treim...@ashevillenc.gov>> wrote:
Hi all –

I’m trying to set an idle URL on one specific phone, using the IDLE settings 
under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the 
not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds 
set.

Here’s the weird thing:
When I open the IP of the phone in a browser and look at the Network 
Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, “applied” the configuration, etc –
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas – what I would like to do is have 
the phone show a repeating series of graphics – aka, an animated GIF sort of 
thing.
Given that the phone doesn’t do actual GIF displays, I may have to work that 
out another way, if anyone has ideas.

Thanks, Tim


___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Idle URL not showing up on phone issue

[Tim Reimers]

Thanks!

I downloaded a free Bulk ITL tool and scanned.
It was the only one in my own device pool, and the URL works on my deskphone.

It appears that I may have grabbed the ONE test phone I had which had this 
issue…

Great notes – I will read those tonight..this is an area of UCM I don’t know 
much about

Thanks, Tim

From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: Monday, December 14, 2015 5:05 PM
To: Tim Reimers 
Cc: Brian Meade ; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Idle URL not showing up on phone issue

If it is the ITL File that is invalid it means the phone will have the last 
config information it received from the TFTP server. Line information is not 
normally affected, but device level settings are contained with the TFTP config 
file, so will no longer update.

If you are interested win finding out more about why this can happen etc. I 
recorded a Webinar series on Endpoint Security & Compliance with Akil Beil 
(Author of Securing Cisco IP Telephony Networks: 
http://www.amazon.co.uk/Securing-Telephony-Networks-Networking-Technology/dp/1587142953)

The entire webinar series can be viewed here:

https://www.youtube.com/playlist?list=PLxsqZcpVKWYNTz77yhLTS7WW7w-7MB3kg

The most relevant session for ITL Issues (might be a red herring for your issue 
though) is this video:

https://youtu.be/My62ILJcSr4?list=PLxsqZcpVKWYNTz77yhLTS7WW7w-7MB3kg

At the end of the day, just try deleting the ITL File, if that doesn’t work you 
can move on to see what else it may be.

Kind Regards.

Stephen Welsh
CTO
UnifiedFX

On 14 Dec 2015, at 21:53, Tim Reimers 
mailto:treim...@ashevillenc.gov>> wrote:

4:13:11p 9: Name=SEP001B2A20C2FC Load= 9.3(1SR1.1S) TFTP Error

But this is the correct TFTP server
TFTP Server 1

192.168.200.2



From: bmead...@gmail.com [mailto:bmead...@gmail.com] 
On Behalf Of Brian Meade
Sent: Monday, December 14, 2015 4:51 PM
To: Tim Reimers mailto:treim...@ashevillenc.gov>>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Idle URL not showing up on phone issue

Tim,

Check the status messages on the phone and see if it's downloading the TFTP 
configuration okay.  Might be an ITL issue or TFTP server not correct on the 
phone.  You can check the TFTP configuration on that same Network Configuration 
page.

Brian

On Mon, Dec 14, 2015 at 4:40 PM, Tim Reimers 
mailto:treim...@ashevillenc.gov>> wrote:
Hi all –

I’m trying to set an idle URL on one specific phone, using the IDLE settings 
under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the 
not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds 
set.

Here’s the weird thing:
When I open the IP of the phone in a browser and look at the Network 
Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, “applied” the configuration, etc –
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas – what I would like to do is have 
the phone show a repeating series of graphics – aka, an animated GIF sort of 
thing.
Given that the phone doesn’t do actual GIF displays, I may have to work that 
out another way, if anyone has ideas.

Thanks, Tim


___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Rightfax transmission errors

[Frank Arrasmith]

Hi All,
   We have recently transitioned to Rigthfax SR-140 Virtual server from
physical board server and we are having trouble when receiving faxes from
what appear to only be other fax servers.  We see consistent failures from
the fax server sending side, but when having the the sender try from a real
fax machine, the fax goes through no problem. Packet captures do not
indicate any failure to switchover to t.38, but we will see an RTN message
but the call still completes. The RF will still mark the fax as
transmission error. sometimes the Fax image shows black , but mostly will
be acceptable. Our VoIP network is very stable and we run several internal
faxes(on VG224s/vg350's) to and from the rightfax server with no issues.
setup is as following. i can post more config is someone is able to help
out. I have a case open with Cisco TAC, but they are taking their time to
respond.

External:
TDMPRI-->c3925 - IOS 15.2.4(M6) --SIP t.38 w/redundancy--> CUCM V9--SIP
Trunk --> RF 10.5 t.38only(per RF vendor recommendation), v.34 disabled, MH
compression.

Internal:
Fax machine--> vg224/vg350--> MGCP T.38 with redundancy--> CUCMV9IP Trunk
--> RF 10.5 t.38only(per RF vendor recommendation), v.34 disabled, MH
compression.

Thanks for any help in advance.

-Frank
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Rightfax transmission errors

[Sreekanth Narayanan (sreenara)]

Hi Frank,

Based on the working faxes between the VG224s and the RF, we can say that the 
network is stable. And you don’t seem to have seen the RTN with this flow.
We can also say that both devices in this call flow work fine.

Now when you make calls from the VG224s to the PSTN, the fax machines behind 
the VG report successful faxes.

The questions that you need to answer to move forward on this:

1.   Are you trying the same PSTN destination number from both RF and the 
VG224s?

2.   What’s the difference in the network topology between the VG224 – PSTN 
call and RF – PSTN call?

3.   Have you taken logs or packet captures for the successful call from 
the VG224 to the PSTN, and checked if there is an RTN message in that one as 
well, but the machine reports the call as successful when the call continues 
and ends? Maybe it’s the difference in the way that fax machine handles the RTN 
and the RF handles the RTN?

4.   PCM captures from the PRI gateway for the RF and the VG224 calls would 
also be helpful.

Thanks
S

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Frank 
Arrasmith
Sent: Tuesday, December 15, 2015 5:59 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Rightfax transmission errors

Hi All,
   We have recently transitioned to Rigthfax SR-140 Virtual server from 
physical board server and we are having trouble when receiving faxes from what 
appear to only be other fax servers.  We see consistent failures from the fax 
server sending side, but when having the the sender try from a real fax 
machine, the fax goes through no problem. Packet captures do not indicate any 
failure to switchover to t.38, but we will see an RTN message but the call 
still completes. The RF will still mark the fax as transmission error. 
sometimes the Fax image shows black , but mostly will be acceptable. Our VoIP 
network is very stable and we run several internal faxes(on VG224s/vg350's) to 
and from the rightfax server with no issues. setup is as following. i can post 
more config is someone is able to help out. I have a case open with Cisco TAC, 
but they are taking their time to respond.
External:
TDMPRI-->c3925 - IOS 15.2.4(M6) --SIP t.38 w/redundancy--> CUCM V9--SIP Trunk 
--> RF 10.5 t.38only(per RF vendor recommendation), v.34 disabled, MH 
compression.
Internal:
Fax machine--> vg224/vg350--> MGCP T.38 with redundancy--> CUCMV9IP Trunk --> 
RF 10.5 t.38only(per RF vendor recommendation), v.34 disabled, MH compression.
Thanks for any help in advance.
-Frank
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip