[cisco-voip] UCCX 11.0 session at Live 2016

[Abhiram Kramadhati (akramadh)]

Hello guys,

For those of you looking to get your hands dirty on UCCX 11.0 and also 
familiarise yourselves with the express offering, I have a 4hr lab in Cisco 
Live!, Las Vegas.
LTRCCT-2010, Cisco Contact Center Express 11.0 and Beyond: Feature Design, 
Deployment, and Troubleshooting

Broadly, these are the topics being covered:

  *   FIPPA
  *   Finesse email and chat, including SM integration
  *   CUIC :
 *   Custom report creation
 *   Dashboards
 *   Permalink
 *   Modify live data reports
 *   Standalone CUIC integration
  *   MediaSense:
 *   Integration with UCCX
 *   Setup for configuration with UCCX - including CUCM, MS and Finesse 
config
 *   Integrate Search and Play Gadget into Finesse
 *   Integrate the AgentInfo gadget into Finesse
  *   Remote Expert Mobile:
 *   Explore REM including co-browsing and remote agent control
 *   Integration with UCCX
 *   Setup expert and supervisor
 *   Setup supervisor links
 *Integrate REM desktops into UCCX Finesse
  *   Troubleshooting

Its almost full, but there are a couple of spots left still. If you know of 
anybody who could benefit from this session, send them along!

There are also tons of other great sessions on Contact Centre this time 
including the new Context Service, Finesse and many more; so do drop in. Hoping 
to catch up with many of you!

Cheers,
Abhiram Kramadhati

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Re: [cisco-voip] Move to new AD environment for CUCM and Unity Connection 9.1

[Brian Meade]

You don't need the LDAP integration for Single Inbox so that should work
fine.

On Mon, Jun 20, 2016 at 4:29 PM,  wrote:

> Great.
>
>
>
>   I also should mention the users in the system with single inbox are
> currently in AD 1.  We need to add single inbox users who are in AD 2.
> Would it work to do what I had said but leave the exchange server in place
> for the current users who are in AD1?
>
>
>
> Bill
>
>
>
>
>
> *From:* bmead...@gmail.com [mailto:bmead...@gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Monday, June 20, 2016 3:11 PM
> *To:* Hendrix, George (Bill) @ NSS
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Move to new AD environment for CUCM and Unity
> Connection 9.1
>
>
>
> As soon as you delete the LDAP directory, it just marks all those users as
> inactive.  The users won't be deleted until the next 3:15am period that is
> at least 24 hours later.  If it finds a matching user ID in the new LDAP
> directory, the users will automatically become active again when you do a
> sync.
>
>
>
> Worst case, you just re-add the original LDAP Directory configuration then
> do a full sync to make all the users active again if you can't get the new
> one to work.
>
>
>
> On Mon, Jun 20, 2016 at 2:00 PM,  wrote:
>
> Hey guys,
>
>
>
>   We currently have CUCM and Unity Connection 9.1 LDAP integrated to MS
> Domain 1 in forest 1.  All users have user accounts pre-built in new MS
> Domain 2 in forest 2.  The users were all imported from the first
> domain/forest.  There is a trust between the forests.  Since the end state
> will be in forest 2, I was thinking we could just take this approach.
>
>
>
> Disable LDAP integration.
>
> Delete old LDAP directory integrations
>
> Create LDAP integration with new AD domain.
>
> Create new Exchange entry for new domain/forest for when users migrate
> mailboxes.
>
>
>
>   Would this work?  I noticed when I attempted to delete some NOW unused
> LDAP directories in CUCM that it warns that any user imported in that
> directory will be deleted.  Does this mean when the user was first imported
> or if that was the last directory used for the user?  What if I point to
> the root, which contains all the OU directories?
>
>
>
> Regards,
>
>
>
> Bill
>
>
>
>
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>
>
>
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Re: [cisco-voip] Move to new AD environment for CUCM and Unity Connection 9.1

[Brian Meade]

I haven't had any luck even finding that in the database.  Not sure where
it stores this info.

On Mon, Jun 20, 2016 at 5:20 PM, Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> PSA, If you look at or even breath on the UCCX RMCM page while your users
> are in this Inactive in-between state, it will delete all of your Agents.
> Make sure everyone involved knows not to touch UCCX when CUCM LDAP work is
> going on.
>
> Second, I wish there was a way to see which LDAP sync agreement a user
> came in on.  With the new Feature Group setting on the LDAP agreement, it
> would be nice to easily tell where and why a user was synced in.
>
> On Mon, Jun 20, 2016 at 2:10 PM, Brian Meade  wrote:
>
>> As soon as you delete the LDAP directory, it just marks all those users
>> as inactive.  The users won't be deleted until the next 3:15am period that
>> is at least 24 hours later.  If it finds a matching user ID in the new LDAP
>> directory, the users will automatically become active again when you do a
>> sync.
>>
>> Worst case, you just re-add the original LDAP Directory configuration
>> then do a full sync to make all the users active again if you can't get the
>> new one to work.
>>
>> On Mon, Jun 20, 2016 at 2:00 PM,  wrote:
>>
>>> Hey guys,
>>>
>>>
>>>
>>>   We currently have CUCM and Unity Connection 9.1 LDAP integrated to MS
>>> Domain 1 in forest 1.  All users have user accounts pre-built in new MS
>>> Domain 2 in forest 2.  The users were all imported from the first
>>> domain/forest.  There is a trust between the forests.  Since the end state
>>> will be in forest 2, I was thinking we could just take this approach.
>>>
>>>
>>>
>>> Disable LDAP integration.
>>>
>>> Delete old LDAP directory integrations
>>>
>>> Create LDAP integration with new AD domain.
>>>
>>> Create new Exchange entry for new domain/forest for when users migrate
>>> mailboxes.
>>>
>>>
>>>
>>>   Would this work?  I noticed when I attempted to delete some NOW unused
>>> LDAP directories in CUCM that it warns that any user imported in that
>>> directory will be deleted.  Does this mean when the user was first imported
>>> or if that was the last directory used for the user?  What if I point to
>>> the root, which contains all the OU directories?
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> Bill
>>>
>>>
>>>
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>>>
>>>
>>
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>>
>>
>
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Re: [cisco-voip] UCCX Workforce Optimization

[Anthony Holloway]

Sorry, I don't know.  I've only installed this product like maybe twice in
the last 10 years, with the most recent being like 5 years ago.  It just
doesn't come up that often for me to maintain a skillset in it.

On Mon, Jun 20, 2016 at 2:37 PM, Andy  wrote:

> Anthony,
> Thanks for the information and the explanation of the different pieces in
> WFO.
> I have stepped through the documentation.
> I have installed Server 2012 R2 with all the updates.
> I have installed SQL Server Express 2012.
> Created a user in SQL and set the permissions to dbcreator as the document
> requires.
> I have loaded the .iso image for Cisco_Quality_Management_10.5.1 in
> Virtual DVD.
> Run setup_MonRec_1051.
> When I get to the Database information and fill in the details for either
> the ip address or hostname, it comes back with Connection refused: connect.
>
> I can’t work out what’s going on…..
>
> Is there a base server config that needs to be installed first.
>
>
> Andy
> andy.ca...@gmail.com
>
>
>
> On 15 Jun 2016, at 19:00, Anthony Holloway <
> avholloway+cisco-v...@gmail.com> wrote:
>
> Maybe you didn't see the installation guides on the WFO support page?
> I'll link the hierarchy for your convenience. You're going to want all of
> these documents at your disposal as you build this out.
>
> For yours and anyone else's benefit, WFO = Work Force Optimization and is
> an umbrella term for two products: Work Force Management (Resource
> Forecasting) and Quality Manager (Call Recording).  A lot of people get
> that confused, especially WFO vs WFM.
>
> WFO Support Page
>
> http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/tsd-products-support-series-home.html
>
>
> WFO Installation Guides
>
> http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/products-installation-guides-list.html
>
>
> QM 10.5 Installation Guide
>
>
> http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf
>
>
>
> On Wed, Jun 15, 2016 at 9:00 AM, Andy  wrote:
>
>> Does anyone have a step by step install guide for Unified Workforce
>> Optimisation Quality Management or a url?
>> I am trying to setup in my lab a small UCCX setup which is ok, but the
>> whole Workforce Optimization piece is giving me a headache.
>> Having to setup Micro$oft servers is something which I’ve always steered
>> clear of, but it would seem that the “devil has risen again”.
>>
>> I’m “only” interested in getting the call recording version 10.5 working
>> if that is any help.
>>
>> The cisco doc’s I have seen miss out the SQL server setup ;)
>>
>> Andy
>> andy.ca...@gmail.com
>>
>>
>>
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>>
>
>
>
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Re: [cisco-voip] UCCX Workforce Optimization

[Andy]

Anthony, 
Thanks for the information and the explanation of the different pieces in WFO.
I have stepped through the documentation.
I have installed Server 2012 R2 with all the updates.
I have installed SQL Server Express 2012.
Created a user in SQL and set the permissions to dbcreator as the document 
requires.
I have loaded the .iso image for Cisco_Quality_Management_10.5.1 in Virtual DVD.
Run setup_MonRec_1051.
When I get to the Database information and fill in the details for either the 
ip address or hostname, it comes back with Connection refused: connect.

I can’t work out what’s going on…..

Is there a base server config that needs to be installed first.


Andy
andy.ca...@gmail.com



> On 15 Jun 2016, at 19:00, Anthony Holloway  
> wrote:
> 
> Maybe you didn't see the installation guides on the WFO support page?  I'll 
> link the hierarchy for your convenience. You're going to want all of these 
> documents at your disposal as you build this out.
> 
> For yours and anyone else's benefit, WFO = Work Force Optimization and is an 
> umbrella term for two products: Work Force Management (Resource Forecasting) 
> and Quality Manager (Call Recording).  A lot of people get that confused, 
> especially WFO vs WFM.
> 
> WFO Support Page
> http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/tsd-products-support-series-home.html
>  
> 
> 
> WFO Installation Guides
> http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/products-installation-guides-list.html
>  
> 
> 
> QM 10.5 Installation Guide
> http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf
>  
> 
> 
> 
> On Wed, Jun 15, 2016 at 9:00 AM, Andy  > wrote:
> Does anyone have a step by step install guide for Unified Workforce 
> Optimisation Quality Management or a url?
> I am trying to setup in my lab a small UCCX setup which is ok, but the whole 
> Workforce Optimization piece is giving me a headache.
> Having to setup Micro$oft servers is something which I’ve always steered 
> clear of, but it would seem that the “devil has risen again”.
> 
> I’m “only” interested in getting the call recording version 10.5 working if 
> that is any help.
> 
> The cisco doc’s I have seen miss out the SQL server setup ;)
> 
> Andy
> andy.ca...@gmail.com 
> 
> 
> 
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> 
> 

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Re: [cisco-voip] Move to new AD environment for CUCM and Unity Connection 9.1

[Brian Meade]

As soon as you delete the LDAP directory, it just marks all those users as
inactive.  The users won't be deleted until the next 3:15am period that is
at least 24 hours later.  If it finds a matching user ID in the new LDAP
directory, the users will automatically become active again when you do a
sync.

Worst case, you just re-add the original LDAP Directory configuration then
do a full sync to make all the users active again if you can't get the new
one to work.

On Mon, Jun 20, 2016 at 2:00 PM,  wrote:

> Hey guys,
>
>
>
>   We currently have CUCM and Unity Connection 9.1 LDAP integrated to MS
> Domain 1 in forest 1.  All users have user accounts pre-built in new MS
> Domain 2 in forest 2.  The users were all imported from the first
> domain/forest.  There is a trust between the forests.  Since the end state
> will be in forest 2, I was thinking we could just take this approach.
>
>
>
> Disable LDAP integration.
>
> Delete old LDAP directory integrations
>
> Create LDAP integration with new AD domain.
>
> Create new Exchange entry for new domain/forest for when users migrate
> mailboxes.
>
>
>
>   Would this work?  I noticed when I attempted to delete some NOW unused
> LDAP directories in CUCM that it warns that any user imported in that
> directory will be deleted.  Does this mean when the user was first imported
> or if that was the last directory used for the user?  What if I point to
> the root, which contains all the OU directories?
>
>
>
> Regards,
>
>
>
> Bill
>
>
>
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[cisco-voip] Move to new AD environment for CUCM and Unity Connection 9.1

[george.hendrix]

Hey guys,

  We currently have CUCM and Unity Connection 9.1 LDAP integrated to MS Domain 
1 in forest 1.  All users have user accounts pre-built in new MS Domain 2 in 
forest 2.  The users were all imported from the first domain/forest.  There is 
a trust between the forests.  Since the end state will be in forest 2, I was 
thinking we could just take this approach.

Disable LDAP integration.
Delete old LDAP directory integrations
Create LDAP integration with new AD domain.
Create new Exchange entry for new domain/forest for when users migrate 
mailboxes.

  Would this work?  I noticed when I attempted to delete some NOW unused LDAP 
directories in CUCM that it warns that any user imported in that directory will 
be deleted.  Does this mean when the user was first imported or if that was the 
last directory used for the user?  What if I point to the root, which contains 
all the OU directories?

Regards,

Bill

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