Re: [cisco-voip] UCCX Finesse and Service-now integration

[Abhiram Kramadhati (akramadh)]

They were present in our partner summit recently and shared this video with the 
participants:
https://www.youtube.com/watch?v=Qsrwn8ebX8w

Contact: Abhinav Soni as...@novelvox.com

Hope that helps!

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


From: cisco-voip  on behalf of Anthony 
Holloway 
Date: Thursday, 1 December 2016 at 2:08 PM
To: Ben Amick 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] UCCX Finesse and Service-now integration

No, I've never heard of them before I just googled it to reply to this thread.  
Though, I'm curious about it now too.

On Wed, Nov 30, 2016 at 4:40 PM, Ben Amick 
> wrote:
Anthony,
Do you know the ballpark of how much that NovelVox costs? My org is still on 
CAD, but will likely move to finesse in the next year or so, and I know my 
programing skills are lacking, so it sounds like an excellent tool, and it even 
looks like something I might be able to get in the hands of some of our more 
savvy business analysts too.

Ben Amick
Telecom Analyst

From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net]
 On Behalf Of Anthony Holloway
Sent: Wednesday, November 30, 2016 3:52 PM
To: Croft, Keith >
Cc: Cisco VoIP Group 
>
Subject: Re: [cisco-voip] UCCX Finesse and Service-now integration

Yeah, the forums have gone down in quality over the last couple of years.  It's 
too bad, because it use to the be the place to go for help.

Anyway, have you seen these guy's product for creating finesse gadgets?

http://www.novelvox.com/

I'm not sure if you meant seeing a ServiceNow gadget or have finesse cross 
launch Service Now though, so I might be off track with that suggestion.

On Wed, Nov 30, 2016 at 12:48 PM, Croft, Keith 
> wrote:
My team is investigating the integration between Cisco Finesse and Service-Now.
The Service-Now Support Forums offer no insight for Cisco UCCX integration and 
the Cisco Community Support forums were a bust too.
What I would like to see is when our Agent accepts a call from the helpdesk 
queue, we would like to see a service-now screen pop with the callers 
information.
Were currently using Cisco Unified CCX 10.6.1.11001-31

If anyone has experience or has started a similar effort please  share with us 
or unicast me.
Any suggestions or information would be greatly appreciated.

Best regards,
Keith Croft | Collaboration Engineer
World Wide Technology, Inc.



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Re: [cisco-voip] UCCX Finesse and Service-now integration

[Anthony Holloway]

No, I've never heard of them before I just googled it to reply to this
thread.  Though, I'm curious about it now too.

On Wed, Nov 30, 2016 at 4:40 PM, Ben Amick  wrote:

> Anthony,
>
> Do you know the ballpark of how much that NovelVox costs? My org is still
> on CAD, but will likely move to finesse in the next year or so, and I know
> my programing skills are lacking, so it sounds like an excellent tool, and
> it even looks like something I might be able to get in the hands of some of
> our more savvy business analysts too.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Anthony Holloway
> *Sent:* Wednesday, November 30, 2016 3:52 PM
> *To:* Croft, Keith 
> *Cc:* Cisco VoIP Group 
> *Subject:* Re: [cisco-voip] UCCX Finesse and Service-now integration
>
>
>
> Yeah, the forums have gone down in quality over the last couple of years.
> It's too bad, because it use to the be the place to go for help.
>
>
>
> Anyway, have you seen these guy's product for creating finesse gadgets?
>
>
>
> http://www.novelvox.com/
> 
>
>
>
> I'm not sure if you meant seeing a ServiceNow gadget or have finesse cross
> launch Service Now though, so I might be off track with that suggestion.
>
>
>
> On Wed, Nov 30, 2016 at 12:48 PM, Croft, Keith 
> wrote:
>
> My team is investigating the integration between Cisco Finesse and
> Service-Now.
>
> The Service-Now Support Forums offer no insight for Cisco UCCX integration
> and the Cisco Community Support forums were a bust too.
>
> What I would like to see is when our Agent accepts a call from the
> helpdesk queue, we would like to see a service-now screen pop with the
> callers information.
> Were currently using Cisco Unified CCX 10.6.1.11001-31
>
>
>
> If anyone has experience or has started a similar effort please  share
> with us or unicast me.
> Any suggestions or information would be greatly appreciated.
>
>
>
> Best regards,
>
> *Keith Croft | Collaboration Engineer*
>
> World Wide Technology, Inc.
>
>
>
>
>
>
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> 
>
>
>
> Confidentiality Note: This message is intended for use only by the
> individual or entity to which it is addressed and may contain information
> that is privileged, confidential, and exempt from disclosure under
> applicable law. If the reader of this message is not the intended recipient
> or the employee or agent responsible for delivering the message to the
> intended recipient, you are hereby notified that any dissemination,
> distribution or copying of this communication is strictly prohibited. If
> you have received this communication in error, please contact the sender
> immediately and destroy the material in its entirety, whether electronic or
> hard copy. Thank you
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Re: [cisco-voip] Dialed Number Analyzer and Calling/Called Transformations

[Fachrizal Rifandi Zainuddin]

Hi Jason,

Is it the one that you talking about ? I'm using CUCM version 11
I never use CUCM version 9, after using 8.6 in several customer we jumped
out to 10.5.
[image: Inline image 1]

Regards

Fachrizal

On Wed, Nov 30, 2016 at 9:30 PM, Jason Aarons (AM) <
jason.aar...@dimensiondata.com> wrote:

>
>
> Remind me, customer has CUCM 9.1. I am thinking Calling and Called Party
> Transformations won't show in Dialed Number Analyzer. That version 10.5 or
> higher has fixes to show these in DNA? am I wrong?
>
>
> This email and all contents are subject to the following disclaimer:
> "http://www.dimensiondata.com/emaildisclaimer;
> 
>
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[cisco-voip] Cisco Webex Meetings Server Error 23

[Fachrizal Rifandi Zainuddin]

Hi All,

I'm having a little problem with Cisco Webex Meeting Server a.k.a CWMS.
Version of my CWMS is 2.7 so that is the latest version.

Everytime a user try to connect from internal the plugin has stopped and
showing something like "Setup was unsuccessful.Please try again [Error
23]". it not affected if we connect it from internet since we are using
different cert (Geotrust)

I fixed it by installing Verisign certificate manually and install it as
Intermediate CA certificate on affected PCs. Is there any reason why do i
have to install those cert ? Why Verisign ? What is the connection between
Verisign and Webex that installed ?

Regards

Fachrizal
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Re: [cisco-voip] UCCX Finesse and Service-now integration

[Ben Amick]

Anthony,
Do you know the ballpark of how much that NovelVox costs? My org is still on 
CAD, but will likely move to finesse in the next year or so, and I know my 
programing skills are lacking, so it sounds like an excellent tool, and it even 
looks like something I might be able to get in the hands of some of our more 
savvy business analysts too.

Ben Amick
Telecom Analyst

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Wednesday, November 30, 2016 3:52 PM
To: Croft, Keith 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] UCCX Finesse and Service-now integration

Yeah, the forums have gone down in quality over the last couple of years.  It's 
too bad, because it use to the be the place to go for help.

Anyway, have you seen these guy's product for creating finesse gadgets?

http://www.novelvox.com/

I'm not sure if you meant seeing a ServiceNow gadget or have finesse cross 
launch Service Now though, so I might be off track with that suggestion.

On Wed, Nov 30, 2016 at 12:48 PM, Croft, Keith 
> wrote:
My team is investigating the integration between Cisco Finesse and Service-Now.
The Service-Now Support Forums offer no insight for Cisco UCCX integration and 
the Cisco Community Support forums were a bust too.
What I would like to see is when our Agent accepts a call from the helpdesk 
queue, we would like to see a service-now screen pop with the callers 
information.
Were currently using Cisco Unified CCX 10.6.1.11001-31

If anyone has experience or has started a similar effort please  share with us 
or unicast me.
Any suggestions or information would be greatly appreciated.

Best regards,
Keith Croft | Collaboration Engineer
World Wide Technology, Inc.



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hereby notified that any dissemination, distribution or copying of this 
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Re: [cisco-voip] UCCX Finesse and Service-now integration

[Anthony Holloway]

Yeah, the forums have gone down in quality over the last couple of years.
It's too bad, because it use to the be the place to go for help.

Anyway, have you seen these guy's product for creating finesse gadgets?

http://www.novelvox.com/

I'm not sure if you meant seeing a ServiceNow gadget or have finesse cross
launch Service Now though, so I might be off track with that suggestion.

On Wed, Nov 30, 2016 at 12:48 PM, Croft, Keith  wrote:

> My team is investigating the integration between Cisco Finesse and
> Service-Now.
>
> The Service-Now Support Forums offer no insight for Cisco UCCX integration
> and the Cisco Community Support forums were a bust too.
>
> What I would like to see is when our Agent accepts a call from the
> helpdesk queue, we would like to see a service-now screen pop with the
> callers information.
> Were currently using Cisco Unified CCX 10.6.1.11001-31
>
>
>
> If anyone has experience or has started a similar effort please  share
> with us or unicast me.
> Any suggestions or information would be greatly appreciated.
>
>
>
> Best regards,
>
> *Keith Croft | Collaboration Engineer*
>
> World Wide Technology, Inc.
>
>
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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[cisco-voip] UCCX Finesse and Service-now integration

[Croft, Keith]

My team is investigating the integration between Cisco Finesse and Service-Now.
The Service-Now Support Forums offer no insight for Cisco UCCX integration and 
the Cisco Community Support forums were a bust too.

What I would like to see is when our Agent accepts a call from the helpdesk 
queue, we would like to see a service-now screen pop with the callers 
information.
Were currently using Cisco Unified CCX 10.6.1.11001-31

If anyone has experience or has started a similar effort please  share with us 
or unicast me.
Any suggestions or information would be greatly appreciated.

Best regards,
Keith Croft | Collaboration Engineer
World Wide Technology, Inc.


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[cisco-voip] Dialed Number Analyzer and Calling/Called Transformations

[Jason Aarons (AM)]

   Remind me, customer has CUCM 9.1. I am thinking Calling and Called Party 
Transformations won't show in Dialed Number Analyzer. That version 10.5 or 
higher has fixes to show these in DNA? am I wrong?

This email and all contents are subject to the following disclaimer:

"http://www.dimensiondata.com/emaildisclaimer;
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Re: [cisco-voip] Are there any gotchas to watch out for switching to FQDN server names from IP address server names?

[NateCCIE]

A reboot does work. What the deal is the new https version of tftp (port 6972) 
does not restart with the service restart.  So it continues to use the old 
cert. But it does stop and start with a service deactivation and reactivation.  
Before cucm 11 the tftp over http was only plain text (port 6970)


Sent from my iPhone

> On Nov 30, 2016, at 1:12 AM, James Buchanan  wrote:
> 
> Hello,
> 
> If I remember right, it actually has to be deactivated under Service 
> Management. It's not just restarting the service.
> 
> Thanks,
> 
> James
> 
>> On Tue, Nov 29, 2016 at 11:36 PM, Derek Andrew  wrote:
>> Would a simple reboot accomplish the same as deactivating and activating?
>> 
>>> On Mon, Nov 28, 2016 at 2:19 PM, Nick Barnett  
>>> wrote:
>>> I just thought I would share what happened with this, even though it is 
>>> super old. Changing the node names to FQDN was mostly painless. The one 
>>> thing that bit me was bug CSCuy13916. After changing the names of the 
>>> nodes, the TFTP service needs to be DEACTIVATED and then re-activated in 
>>> order to fully update the certificates.  Before taking those steps, I kept 
>>> getting certificate errors from CuciLync, but afterwards, everything worked 
>>> as designed.
>>> 
>>> Other than that, any CTI route points (and any other device as well) that 
>>> exist will fall to another node in the CMG. Not a big deal, just something 
>>> to be aware of.
>>> 
>>> Thanks,
>>> Nick
>>> 
 On Wed, Aug 31, 2016 at 3:13 PM, Nick Barnett  
 wrote:
 We are on 10.0 and this cluster has been upgraded over the years from 8.0 
 to 8.6 to 10.0.  I know it used to be common practice to rip the host name 
 out of a new node and put in the IP address. That's how we are set up... 
 but now that I need to do some work with certs so that jabber and cucilync 
 work properly, it's time to fix this.
 
 Is there anything I should watch out for? Anything that may bite me in 
 rare cases? We have CER, CVP, CUC, UCCE and a rarely used IMP.
 
 I checked that each node has DNS enabled by looking at "show network eth0" 
 on each sub. I also then looked up each FQDN from each node and they all 
 resolve properly. As far as I know, that's about it.
 
 Thanks in advance!
 
 nick
>>> 
>> 
>> 
>> 
>> -- 
>> Copyright 2016 Derek Andrew (excluding quotations)
>> 
>> +1 306 966 4808
>> Communication and Network Services
>> Information and Communications Technology
>> Infrastructure Services
>> University of Saskatchewan
>> Peterson 120; 54 Innovation Boulevard
>> Saskatoon,Saskatchewan,Canada. S7N 2V3
>> Timezone GMT-6
>> 
>> Typed but not read.
>> 
>> 
>> 
>> 
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