[cisco-voip] UCCX 8.5(1)SU2 Restore Woes
THrowing this out in case someone's seen anything similar. Will be lodging a TAC case in the morning. Have a UCCX HA Cluster Setup running 8.5(1)SU2. Currently trying to restore the backup into an isolated network but keep hitting an issue with the CCXCOMPONENT restore failing at 25%. Running the COP02 and COP03 patches on both boxes (to get round the LDAP Backup/Restore defect) and have a good backup from the cluster. Restore Steps: - Have a restored copy of the CUCM Cluster up and running ok. - Built the CCX PUB node as 8.5(1)SU2 and did the initial setup using temp username etc for the CTI and RMCM Users. - Installed COP02 and rebooted, followed by COP03 and a restart. - Attempted to run the restore of just the PUB. All components restore successfully until we get to CCXCOMPONENT. This fails at 25% with the error 32-Failed to start UCCX DB Service. Log file extract is below. Anyone seen similar? Can't see anything in Bug DB. Restore notes mention that if you're on SU2 to complete the intial setup using temp users, install COP files and then restore, so I think I'm doing this right. = Log file extract == 2017/03/14 18:18: Calling do_restore script of DB component 2017/03/14 18:18: Executing cmd: /opt/cisco/uccx/drf/backup/db_do_restore.py /common/drf/restore.log /common/drf/status.txt 2017-03-14 18:18:47,888 - uccxdb.bnr - DEBUG - Begin Unified CCX DB DoRestore(db_do_restore.py) 2017-03-14 18:18:47,892 - uccxdb.bnr - DEBUG - Executing [/usr/local/cm/bin/controlcenter.sh list | grep "Cisco Unified CCX Database" ] ... 2017-03-14 18:18:53,360 - uccxdb.bnr - DEBUG - Results of executing [/usr/local/cm/bin/controlcenter.sh list | grep "Cisco Unified CCX Database" ], returnCode :[0], Output :[log4j:ERROR Could not find value for key log4j.appender.custom log4j:ERROR Could not instantiate appender named "custom". Cisco Unified CCX Database[STARTING] ] 2017-03-14 18:18:53,360 - uccxdb.bnr - DEBUG - Executing [cat /common/drf/ccx_comps/uccx_db/uccx_version.txt] ... 2017-03-14 18:18:53,367 - uccxdb.bnr - DEBUG - Backup version of UCCX:8.5.1.11002-22 2017-03-14 18:18:53,476 - uccxdb.bnr - DEBUG - Restore version of UCCX:8.5.1.11002-22 2017-03-14 18:18:53,476 - uccxdb.bnr - DEBUG - UCCX Backup and Restore versions are same 2017-03-14 18:18:53,476 - uccxdb.bnr - DEBUG - Copying DB configuration files from backup 2017-03-14 18:18:53,477 - uccxdb.bnr - DEBUG - Copying /common/drf/ccx_comps/uccx_db/onconfig.uccx 2017-03-14 18:18:53,477 - uccxdb.bnr - DEBUG - Copying /common/drf/ccx_comps/uccx_db/sqlhosts.uccx 2017-03-14 18:18:53,478 - uccxdb.bnr - DEBUG - Copying /common/drf/ccx_comps/uccx_db/uccx_ids.env 2017-03-14 18:18:53,478 - uccxdb.bnr - DEBUG - Copying /common/drf/ccx_comps/uccx_db/services 2017-03-14 18:18:53,479 - uccxdb.bnr - DEBUG - Executing [/usr/local/bin/base_scripts/xmlfoo /usr/local/platform/conf/platformConfig.xml CcmFirstNode ParamValue] ... 2017-03-14 18:18:53,488 - uccxdb.bnr - DEBUG - Results of executing [/usr/local/bin/base_scripts/xmlfoo /usr/local/platform/conf/platformConfig.xml CcmFirstNode ParamValue], returnCode :[0], Output :[yes] 2017-03-14 18:18:53,488 - uccxdb.bnr - DEBUG - UCCX DB Ontape Backup is present in this node 2017-03-14 18:18:53,488 - uccxdb.bnr - DEBUG - Initiating UCCX DB Restore operation... 2017-03-14 18:18:53,488 - uccxdb.bnr - DEBUG - Executing [/bin/chmod 664 /common/drf/ccx_comps/uccx_db/ontape_uccx_backup.gz] ... 2017-03-14 18:18:53,492 - uccxdb.bnr - DEBUG - Executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onstat -] ... 2017-03-14 18:18:53,522 - uccxdb.bnr - DEBUG - Results of executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onstat -], returnCode :[65280], Output :[shared memory not initialized for INFORMIXSERVER 'ccxprd01_uccx'] 2017-03-14 18:18:53,522 - uccxdb.bnr - DEBUG - Executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onmode -yuk] ... 2017-03-14 18:18:53,553 - uccxdb.bnr - DEBUG - Results of executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onmode -yuk], returnCode :[0], Output :[shared memory not initialized for INFORMIXSERVER 'ccxprd01_uccx'] 2017-03-14 18:18:53,554 - uccxdb.bnr - DEBUG - Unified CCX DB is not up and running(not On-Line). Trying to start... 2017-03-14 18:18:53,554 - uccxdb.bnr - DEBUG - Executing [source /opt/cisco/uccx/bin/uccx_ids.env ; oninit -vyw] ... 2017-03-14 18:18:58,130 - uccxdb.bnr - DEBUG - Results of executing [source /opt/cisco/uccx/bin/uccx_ids.env ; oninit -vyw], returnCode :[256], Output :[Checking group membership to determine server run mode...succeeded Reading configuration file '/usr/local/cm/db/informix/etc/onconfig.uccx'...succeeded Creating /INFORMIXTMP/.infxdirs...succeeded Checking config parameters...succeeded Allocating and attaching to shared memory...succeeded Creating resident pool 13960 kbytes...succeeded Allocating 100016 kbytes for buffer pool of 2K page size...succeeded
Re: [cisco-voip] UCCX 8.5(1)SU2 Restore Woes
The warning message states: Have you tried to locate and download the online.log file? WARNING: server initialization failed, or possibly timed out (if -w was used). Check the message log, online.log, for errors.] The warning message states: Have you tried to locate and download the online.log file to see what´s in it? De: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] En nombre de Nathan Reeves Enviado el: martes, 14 de marzo de 2017 07:32 a.m. Para: cisco-voip@puck.nether.net Asunto: [cisco-voip] UCCX 8.5(1)SU2 Restore Woes THrowing this out in case someone's seen anything similar. Will be lodging a TAC case in the morning. Have a UCCX HA Cluster Setup running 8.5(1)SU2. Currently trying to restore the backup into an isolated network but keep hitting an issue with the CCXCOMPONENT restore failing at 25%. Running the COP02 and COP03 patches on both boxes (to get round the LDAP Backup/Restore defect) and have a good backup from the cluster. Restore Steps: - Have a restored copy of the CUCM Cluster up and running ok. - Built the CCX PUB node as 8.5(1)SU2 and did the initial setup using temp username etc for the CTI and RMCM Users. - Installed COP02 and rebooted, followed by COP03 and a restart. - Attempted to run the restore of just the PUB. All components restore successfully until we get to CCXCOMPONENT. This fails at 25% with the error 32-Failed to start UCCX DB Service. Log file extract is below. Anyone seen similar? Can't see anything in Bug DB. Restore notes mention that if you're on SU2 to complete the intial setup using temp users, install COP files and then restore, so I think I'm doing this right. = Log file extract == 2017/03/14 18:18: Calling do_restore script of DB component 2017/03/14 18:18: Executing cmd: /opt/cisco/uccx/drf/backup/db_do_restore.py /common/drf/restore.log /common/drf/status.txt 2017-03-14 18:18:47,888 - uccxdb.bnr - DEBUG - Begin Unified CCX DB DoRestore(db_do_restore.py) 2017-03-14 18:18:47,892 - uccxdb.bnr - DEBUG - Executing [/usr/local/cm/bin/controlcenter.sh list | grep "Cisco Unified CCX Database" ] ... 2017-03-14 18:18:53,360 - uccxdb.bnr - DEBUG - Results of executing [/usr/local/cm/bin/controlcenter.sh list | grep "Cisco Unified CCX Database" ], returnCode :[0], Output :[log4j:ERROR Could not find value for key log4j.appender.custom log4j:ERROR Could not instantiate appender named "custom". Cisco Unified CCX Database[STARTING] ] 2017-03-14 18:18:53,360 - uccxdb.bnr - DEBUG - Executing [cat /common/drf/ccx_comps/uccx_db/uccx_version.txt] ... 2017-03-14 18:18:53,367 - uccxdb.bnr - DEBUG - Backup version of UCCX:8.5.1.11002-22 2017-03-14 18:18:53,476 - uccxdb.bnr - DEBUG - Restore version of UCCX:8.5.1.11002-22 2017-03-14 18:18:53,476 - uccxdb.bnr - DEBUG - UCCX Backup and Restore versions are same 2017-03-14 18:18:53,476 - uccxdb.bnr - DEBUG - Copying DB configuration files from backup 2017-03-14 18:18:53,477 - uccxdb.bnr - DEBUG - Copying /common/drf/ccx_comps/uccx_db/onconfig.uccx 2017-03-14 18:18:53,477 - uccxdb.bnr - DEBUG - Copying /common/drf/ccx_comps/uccx_db/sqlhosts.uccx 2017-03-14 18:18:53,478 - uccxdb.bnr - DEBUG - Copying /common/drf/ccx_comps/uccx_db/uccx_ids.env 2017-03-14 18:18:53,478 - uccxdb.bnr - DEBUG - Copying /common/drf/ccx_comps/uccx_db/services 2017-03-14 18:18:53,479 - uccxdb.bnr - DEBUG - Executing [/usr/local/bin/base_scripts/xmlfoo /usr/local/platform/conf/platformConfig.xml CcmFirstNode ParamValue] ... 2017-03-14 18:18:53,488 - uccxdb.bnr - DEBUG - Results of executing [/usr/local/bin/base_scripts/xmlfoo /usr/local/platform/conf/platformConfig.xml CcmFirstNode ParamValue], returnCode :[0], Output :[yes] 2017-03-14 18:18:53,488 - uccxdb.bnr - DEBUG - UCCX DB Ontape Backup is present in this node 2017-03-14 18:18:53,488 - uccxdb.bnr - DEBUG - Initiating UCCX DB Restore operation... 2017-03-14 18:18:53,488 - uccxdb.bnr - DEBUG - Executing [/bin/chmod 664 /common/drf/ccx_comps/uccx_db/ontape_uccx_backup.gz] ... 2017-03-14 18:18:53,492 - uccxdb.bnr - DEBUG - Executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onstat -] ... 2017-03-14 18:18:53,522 - uccxdb.bnr - DEBUG - Results of executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onstat -], returnCode :[65280], Output :[shared memory not initialized for INFORMIXSERVER 'ccxprd01_uccx'] 2017-03-14 18:18:53,522 - uccxdb.bnr - DEBUG - Executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onmode -yuk] ... 2017-03-14 18:18:53,553 - uccxdb.bnr - DEBUG - Results of executing [source /opt/cisco/uccx/bin/uccx_ids.env ; onmode -yuk], returnCode :[0], Output :[shared memory not initialized for INFORMIXSERVER 'ccxprd01_uccx'] 2017-03-14 18:18:53,554 - uccxdb.bnr - DEBUG - Unified CCX DB is not up and running(not On-Line). Trying to start... 2017-03-14 18:18:53,554 - uccxdb.bnr - DEBUG - Executing [source /opt/cisco/uccx/bin/
