[cisco-voip] AXL or SQL to run a CTI Search like RTMT?

[Nick Barnett]

We consistently have issues around here where contact center users receive
error 10159 "This is a shared line"  This happens because our contact
center uses extension mobility. To remedy the error, you have to launch
RTMT, go to Voice/Video, CTI then CTI Search. At that point, you put the
users number in the search box and hit Finish. It comes back with a table
of devices using that number. From there, you have to go to the application
user and disassociate all (usually just 2) of the devices returned from the
RTMT search.

Is RTMT the only place that has this info? I just went through the AXL
toolkit and didn't see anything that looked promising. Any ideas on if this
info can be pulled down from a SQL query?

I'm working on automating this whole process because that's the new thing
everyone likes to do :)  I already have the code that will remove the
appropriate device from the app user and reassociate it successfully. I
just need to know which devices need to be removed and added back, and the
only place I can find that info is RTMT.

Thanks,
Nick
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] records management software for phones, switches, fiber/cable plant

[James Conyers]

Hi,
Does anyone have an "all inclusive" records management solution that they would 
recommend to help keep records for things like:

* Cisco phones - who the phone belongs to, what room number, mac 
address, etc

* Cisco switches - where the switches are located, what model, port 
descriptions, etc

* Cable plant inventory - both fiber optic cables as well as copper, 
type of cable, terminations, strands, bulkheads, etc

Any help on one or more products that can be used either separately, or in 
conjunction with each other is greatly appreciated!

Thanks,
James

James Conyers
Telecommunications Engineer II
303-871-7992

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] AXL or SQL to run a CTI Search like RTMT?

[Florian Kroessbacher]

Hy

i think u habe to do a join from
numplan (pattern)
to devicenumplanmap (patter 2 device)
and device
table

Maybe
Datadictionary Helps
https://developer.cisco.com/media/UCM10.5DataDictionary/UCM10.5DataDictionary.htm

--
Florian Krößbacher
florian.kroessbac...@gmail.com


Am 26. Okt. 2017, 16:48 +0200 schrieb Nick Barnett :
> We consistently have issues around here where contact center users receive 
> error 10159 "This is a shared line"  This happens because our contact center 
> uses extension mobility. To remedy the error, you have to launch RTMT, go to 
> Voice/Video, CTI then CTI Search. At that point, you put the users number in 
> the search box and hit Finish. It comes back with a table of devices using 
> that number. From there, you have to go to the application user and 
> disassociate all (usually just 2) of the devices returned from the RTMT 
> search.
>
> Is RTMT the only place that has this info? I just went through the AXL 
> toolkit and didn't see anything that looked promising. Any ideas on if this 
> info can be pulled down from a SQL query?
>
> I'm working on automating this whole process because that's the new thing 
> everyone likes to do :)  I already have the code that will remove the 
> appropriate device from the app user and reassociate it successfully. I just 
> need to know which devices need to be removed and added back, and the only 
> place I can find that info is RTMT.
>
> Thanks,
> Nick
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] records management software for phones, switches, fiber/cable plant

[Ed Leatherman]

We're using a SaaS product called Pinnacle that can do those things (i'm
99% sure on the cable plant stuff), although we're only using it for
charge-back internally.

On Thu, Oct 26, 2017 at 12:15 PM, James Conyers 
wrote:

> Hi,
>
> Does anyone have an “all inclusive” records management solution that they
> would recommend to help keep records for things like:
>
> · Cisco phones – who the phone belongs to, what room number, mac
> address, etc
>
> · Cisco switches – where the switches are located, what model,
> port descriptions, etc
>
> · Cable plant inventory – both fiber optic cables as well as
> copper, type of cable, terminations, strands, bulkheads, etc
>
>
>
> Any help on one or more products that can be used either separately, or in
> conjunction with each other is greatly appreciated!
>
>
>
> Thanks,
>
> James
>
>
>
> James Conyers
>
> Telecommunications Engineer II
>
> 303-871-7992 <(303)%20871-7992>
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>


-- 
Ed Leatherman
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] AXL or SQL to run a CTI Search like RTMT? (Nick Barnett)

[Pawlowski, Adam]

I use the AXL "getLine" function to return associatedDevices block - that will 
tell you what devices are on any given line.

I am not sure if that will apply to CTI devices but I'm sure that would work 
for you.

You can use AXL to handle device associations, but, just keep in mind that as 
far as I am aware you tell it what the associations are to be when you run the 
command - it doesn't work on an add/subtract basis. That would be a good way to 
accidentally break the rmjtapi user.

Is this some new bug for CCX? We use Extension Mobility on 11.5 and have not 
run into that yet.

Adam
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] records management software for phones, switches, fiber/cable plant

[Ed Leatherman]

Service is @ https://www.calero.com/pinnacle/ , its actually a calero
product now.

On Thu, Oct 26, 2017 at 1:06 PM, Ed Leatherman 
wrote:

> We're using a SaaS product called Pinnacle that can do those things (i'm
> 99% sure on the cable plant stuff), although we're only using it for
> charge-back internally.
>
> On Thu, Oct 26, 2017 at 12:15 PM, James Conyers 
> wrote:
>
>> Hi,
>>
>> Does anyone have an “all inclusive” records management solution that they
>> would recommend to help keep records for things like:
>>
>> · Cisco phones – who the phone belongs to, what room number, mac
>> address, etc
>>
>> · Cisco switches – where the switches are located, what model,
>> port descriptions, etc
>>
>> · Cable plant inventory – both fiber optic cables as well as
>> copper, type of cable, terminations, strands, bulkheads, etc
>>
>>
>>
>> Any help on one or more products that can be used either separately, or
>> in conjunction with each other is greatly appreciated!
>>
>>
>>
>> Thanks,
>>
>> James
>>
>>
>>
>> James Conyers
>>
>> Telecommunications Engineer II
>>
>> 303-871-7992 <(303)%20871-7992>
>>
>>
>>
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
>
> --
> Ed Leatherman
>



-- 
Ed Leatherman
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] AXL or SQL to run a CTI Search like RTMT? (Nick Barnett)

[Nick Barnett]

Sorry, should have mentioned... we're on UCCE, not CCX. I've seen this
problem at other places using 8.6, but we're using 10.0 right now and it's
still happening.

I've made some good progress since submitting my question earlier. The data
that I need is in risdb, but that sucks for automation, so now I'm digging
into the risport70 api, and it looks to be exactly what I"m looking for.

WSDL: https://:8443/realtimeservice/services/RisPort70?wsdl
Api info:
https://developer.cisco.com/site/sxml/documents/api-reference/risport/
some more confusing info:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/devguide/9_0_1/xmldev-901/serviceability.html#wp1146216

After pulling that wsdl into SOAPUI, I'm able to query against a specific
DN and get back "some info"  Working on what that info actually is and
waiting for another broken user to show up so I can get good before/after
grabs of both RTMT and API.


On Thu, Oct 26, 2017 at 12:34 PM, Pawlowski, Adam  wrote:

> I use the AXL "getLine" function to return associatedDevices block - that
> will tell you what devices are on any given line.
>
> I am not sure if that will apply to CTI devices but I'm sure that would
> work for you.
>
> You can use AXL to handle device associations, but, just keep in mind that
> as far as I am aware you tell it what the associations are to be when you
> run the command - it doesn't work on an add/subtract basis. That would be a
> good way to accidentally break the rmjtapi user.
>
> Is this some new bug for CCX? We use Extension Mobility on 11.5 and have
> not run into that yet.
>
> Adam
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] AXL or SQL to run a CTI Search like RTMT?

[Brian Meade]

For EM with UCCX, you need to only give the RmCm application user access to
the device profiles.  This issue happens when it has control of the
physical phones or both instead.

On Thu, Oct 26, 2017 at 10:47 AM, Nick Barnett 
wrote:

> We consistently have issues around here where contact center users receive
> error 10159 "This is a shared line"  This happens because our contact
> center uses extension mobility. To remedy the error, you have to launch
> RTMT, go to Voice/Video, CTI then CTI Search. At that point, you put the
> users number in the search box and hit Finish. It comes back with a table
> of devices using that number. From there, you have to go to the application
> user and disassociate all (usually just 2) of the devices returned from the
> RTMT search.
>
> Is RTMT the only place that has this info? I just went through the AXL
> toolkit and didn't see anything that looked promising. Any ideas on if this
> info can be pulled down from a SQL query?
>
> I'm working on automating this whole process because that's the new thing
> everyone likes to do :)  I already have the code that will remove the
> appropriate device from the app user and reassociate it successfully. I
> just need to know which devices need to be removed and added back, and the
> only place I can find that info is RTMT.
>
> Thanks,
> Nick
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] AXL or SQL to run a CTI Search like RTMT? (Nick Barnett)

[Stephen Welsh]

Hi Nick,

Accessing the varied CUCM APIs with their different technologies and access 
limitations can challenge the best of us.

We (UnifiedFX) are planning to launch a new product offering next year that 
solves a large number of those challenges, it’s called AutomationFX.

Basically you can access RISPort, AXL and CTI API’s (to start with) via a 
simple uniform REST API, AutomationFX takes care of all the integration in the 
background for you. This frees you up to create simple automation scripts, or 
even full blown applications a lot quicker with less technology tie-in to the 
API(s) you require.

We shall be giving our first public preview of the capabilities of AutomationFX 
on the 20th December, and we plan to launch early next year. Register here to 
find out what AutomationFX is all about:

http://events.unifiedfx.com

Might not be too much use to you right now, but might help with a future 
project.

Kind Regards

Stephen Welsh
CTO
UnifiedFX

On 26 Oct 2017, at 19:11, Nick Barnett 
mailto:nicksbarn...@gmail.com>> wrote:

Sorry, should have mentioned... we're on UCCE, not CCX. I've seen this problem 
at other places using 8.6, but we're using 10.0 right now and it's still 
happening.

I've made some good progress since submitting my question earlier. The data 
that I need is in risdb, but that sucks for automation, so now I'm digging into 
the risport70 api, and it looks to be exactly what I"m looking for.

WSDL: https://:8443/realtimeservice/services/RisPort70?wsdl
Api info: https://developer.cisco.com/site/sxml/documents/api-reference/risport/
some more confusing info: 
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/devguide/9_0_1/xmldev-901/serviceability.html#wp1146216

After pulling that wsdl into SOAPUI, I'm able to query against a specific DN 
and get back "some info"  Working on what that info actually is and waiting for 
another broken user to show up so I can get good before/after grabs of both 
RTMT and API.


On Thu, Oct 26, 2017 at 12:34 PM, Pawlowski, Adam 
mailto:aj...@buffalo.edu>> wrote:
I use the AXL "getLine" function to return associatedDevices block - that will 
tell you what devices are on any given line.

I am not sure if that will apply to CTI devices but I'm sure that would work 
for you.

You can use AXL to handle device associations, but, just keep in mind that as 
far as I am aware you tell it what the associations are to be when you run the 
command - it doesn't work on an add/subtract basis. That would be a good way to 
accidentally break the rmjtapi user.

Is this some new bug for CCX? We use Extension Mobility on 11.5 and have not 
run into that yet.

Adam
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip