Re: [cisco-voip] what are the cool kids using to read CUCM logs nowadays?

[Ryan Ratliff (rratliff)]

This is more than something, it’s like the Future peeking around the corner to 
give you a hint of how cool and awesome it’s going to be when you get there.

It’s also 100% created and developed by TAC engineers.

-Ryan

On May 17, 2018, at 12:15 PM, Florian Kroessbacher 
> wrote:

Maybe this is something

https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/


--

Florian Krößbacher

florian.kroessbac...@gmail.com

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Am 17. Mai 2018, 18:12 +0200 schrieb Lelio Fulgenzi 
>:
Awesome info! Thanks.

My hope is to just get an idea of what’s going on. But I agree, I usually tend 
to go to the TAC for more detailed help.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook



From: Anthony Holloway 
>
Sent: Thursday, May 17, 2018 10:56 AM
To: Ryan Huff >
Cc: Lelio Fulgenzi >; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
>
Subject: Re: [cisco-voip] what are the cool kids using to read CUCM logs 
nowadays?

I also second TranslatorX as my first stop.  Make sure to have CDR enabled on 
the cluster, and just dump all of the compressed logs into it, pop open the 
Call List, find your call, double click it to see some good high level details 
(disconnect cause, duration, codecs, dtmf, ip addresses, device names) about 
the call, then generate a filter if you need to see the ladder diagram.  I 
don't use it for more complex log analysis, for that I sail over to Ryan's 
island and ask to use his Windows ME box and fire up Notepad++.

The find in files feature is amazing, but you will need to un-compress the logs 
first (RTMT can do this for you). The highlighting is helpful, and if you know 
regex, you're golden.  PS Some folks in TAC have syntax highlighting for CM 
traces in Notepad++, but so far they have not been willing to share it with me.

Which brings me to my final point.  Reading CM traces is not an easy effort, 
and you should give yourself a time limit, then just open a TAC case (or send 
it to Daniel Pagan; the human parser).  The Troubleshooting IP Telephony book 
is pretty good, and there's a few nuggets on the mailing list, but really, if 
you're not working in TAC, or a TAC like job function, you're swimming up 
stream.  You might have better luck performing controlled experiments, swapping 
components in and out to isolate the root cause.

With that said, you'll never get better at log parsing, if you're not log 
parsing.  So, if you're sick and twisted like Ryan and Daniel able to devote 
some time to log parsing, go for it.

On Thu, May 17, 2018 at 8:33 AM Ryan Huff 
> wrote:
For the money (free) and usability; yeah, I’d go with Paul’s TranslatorX. 
Especially if your troubleshooting call behaviors because of its ability to 
organize by session ID and parse out OPTIONS messages.

- Geany text editor does a good job because of its ability to highlight similar 
entities (Linux, not sure if there is a Windows port).

- Notepad++ if I’m on an island and that’s all I have.

Really though, anything that can parse the
character will work in a pinch but you’ll have to deal with the default 
chronologically logged readout. Whereas something like TranslatorX has more 
purposeful filters that allow you to follow the call’s message stack a little 
easier.

-Ryan-

On May 17, 2018, at 09:17, Lelio Fulgenzi 
> wrote:

I need to do some log analysis to see why a certain group of fax machines are 
getting reorder tone when trying to dial a number. I’ve got some other 
troubleshooting steps to do first, but I have a feeling I’m going to have to 
take a look.

Is it translator X still?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca

Re: [cisco-voip] Professional Development/Conferences

[Benjamin Turner]

https://www.thesipschool.com/?gclid=Cj0KCQjw0PTXBRCGARIsAKNYfG3a259oNdCWBZS0wZxDThalYJ6pXs1sea3yBNUMYy8EId8e5dOQssQaAvTeEALw_wcB





Get Outlook for Android


From: cisco-voip  on behalf of Lelio 
Fulgenzi 
Sent: Thursday, May 17, 2018 3:29:28 PM
To: cisco-voip voyp list
Subject: Re: [cisco-voip] Professional Development/Conferences

I would say that having a CCNA for those working with voip is almost a 
necessity. Far too often the troubleshooting process breaks down because they 
think the phone is something special. Well, it _is_ special, but if it's not 
working, there are some basic networking troubleshooting steps that come first. 
I remember once, phones weren't working because the DHCP pool was full. Nobody 
bothered to check.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook



-Original Message-
From: cisco-voip  On Behalf Of Lisa 
Notarianni
Sent: Thursday, May 17, 2018 3:10 PM
To: cisco-voip voyp list 
Subject: [cisco-voip] Professional Development/Conferences

Hello All,

We are in the process of planning for next fiscal year's professional 
development or conferences and I would appreciate your input relating to voice 
services::

1. Has anyone found value in Cisco CCNA and then moving toward Cisco 
Collaboration certification?

2. Have you found any other non-Cisco specific training related to voice 
services that may be useful?

3. Any conferences that are not overly expensive but still useful for voice 
services (not Cisco Live)?

I appreciate your responses.

Thank you,

Lisa Notarianni
The University of Scranton
Scranton, PA
570-941-4325

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Re: [cisco-voip] Professional Development/Conferences

[Lelio Fulgenzi]

I would say that having a CCNA for those working with voip is almost a 
necessity. Far too often the troubleshooting process breaks down because they 
think the phone is something special. Well, it _is_ special, but if it's not 
working, there are some basic networking troubleshooting steps that come first. 
I remember once, phones weren't working because the DHCP pool was full. Nobody 
bothered to check. 



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook



-Original Message-
From: cisco-voip  On Behalf Of Lisa 
Notarianni
Sent: Thursday, May 17, 2018 3:10 PM
To: cisco-voip voyp list 
Subject: [cisco-voip] Professional Development/Conferences

Hello All,

We are in the process of planning for next fiscal year's professional 
development or conferences and I would appreciate your input relating to voice 
services::

1. Has anyone found value in Cisco CCNA and then moving toward Cisco 
Collaboration certification?

2. Have you found any other non-Cisco specific training related to voice 
services that may be useful? 

3. Any conferences that are not overly expensive but still useful for voice 
services (not Cisco Live)?

I appreciate your responses.

Thank you,

Lisa Notarianni
The University of Scranton
Scranton, PA
570-941-4325

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https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Professional Development/Conferences

[Lisa Notarianni]

Hello All,

We are in the process of planning for next fiscal year's professional 
development or conferences and I would appreciate your input relating to voice 
services::

1. Has anyone found value in Cisco CCNA and then moving toward Cisco 
Collaboration certification?

2. Have you found any other non-Cisco specific training related to voice 
services that may be useful? 

3. Any conferences that are not overly expensive but still useful for voice 
services (not Cisco Live)?

I appreciate your responses.

Thank you,

Lisa Notarianni
The University of Scranton
Scranton, PA
570-941-4325

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Re: [cisco-voip] what are the cool kids using to read CUCM logs nowadays?

[Brian Meade]

It's definitely much slower but the main reason is my preferred workflow.
I use the Search window to easily find things I marked up.  It's hard to do
that when I've got all the file searches in there too.

Also it's really difficult to scroll through that window when I've got
matches in hundreds/thousands of files.  I could find the right file way
faster in Windows Grep.

On Thu, May 17, 2018 at 2:58 PM, Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> I think the Find in Files feature of Notepad++ is adequate.  What are you
> seeing as a shortcoming?
>
> On Thu, May 17, 2018 at 1:44 PM Brian Meade  wrote:
>
>> Nice find!  I used to use Windows Grep for this but the project died
>> off.  I hate the Find in Files in Notepad++ compared to a standalone tool.
>>
>> On Thu, May 17, 2018 at 2:04 PM, ROZA, Ariel > > wrote:
>>
>>> I also found VERY useful to use grepWin (https://tools.stefankueng.
>>> com/grepWin.html) when tring to find something in multiple files. It´s
>>> several times faster than Notepad++´s multifile search.
>>>
>>>
>>>
>>> *De:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *En nombre
>>> de *Lelio Fulgenzi
>>> *Enviado el:* jueves, 17 de mayo de 2018 01:20 p.m.
>>> *Para:* Florian Kroessbacher ; Anthony
>>> Holloway ; Ryan Huff <
>>> ryanh...@outlook.com>
>>> *CC:* voyp list, cisco-voip (cisco-voip@puck.nether.net) <
>>> cisco-voip@puck.nether.net>
>>> *Asunto:* Re: [cisco-voip] what are the cool kids using to read CUCM
>>> logs nowadays?
>>>
>>>
>>>
>>> Ah. Interesting. Thanks Florian!
>>>
>>>
>>>
>>> ---
>>>
>>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>>
>>> Computing and Communications Services | University of Guelph
>>>
>>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>>> N1G 2W1
>>>
>>> 519-824-4120 Ext. 56354 <(519)%20824-4120> | le...@uoguelph.ca
>>>
>>>
>>>
>>> www.uoguelph.ca/ccs
>>> 
>>> | @UofGCCS on Instagram, Twitter and Facebook
>>>
>>>
>>>
>>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>>
>>>
>>>
>>> *From:* Florian Kroessbacher 
>>> *Sent:* Thursday, May 17, 2018 12:15 PM
>>> *To:* Anthony Holloway ; Ryan Huff <
>>> ryanh...@outlook.com>; Lelio Fulgenzi 
>>> *Cc:* voyp list, cisco-voip (cisco-voip@puck.nether.net) <
>>> cisco-voip@puck.nether.net>
>>> *Subject:* Re: [cisco-voip] what are the cool kids using to read CUCM
>>> logs nowadays?
>>>
>>>
>>>
>>> Maybe this is something
>>>
>>> https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/
>>> 
>>>
>>>
>>>
>>> *--*
>>>
>>> *Florian Krößbacher*
>>>
>>> florian.kroessbac...@gmail.com
>>>
>>>
>>> 
>>>
>>> 
>>>
>>> 
>>>
>>>
>>> Am 17. Mai 2018, 18:12 +0200 schrieb Lelio Fulgenzi :
>>>
>>> Awesome info! Thanks.
>>>
>>>
>>>
>>> My hope is to just get an idea of what’s going on. But I agree, I
>>> usually tend to go to the TAC for more detailed help.
>>>
>>>
>>>
>>>
>>>
>>> ---
>>>
>>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>>
>>> Computing and Communications Services | University of Guelph
>>>
>>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>>> N1G 2W1
>>>
>>> 519-824-4120 Ext. 56354 <519-824-4120;56354> | le...@uoguelph.ca
>>>
>>>
>>>
>>> www.uoguelph.ca/ccs
>>> 

Re: [cisco-voip] what are the cool kids using to read CUCM logs nowadays?

[Anthony Holloway]

I think the Find in Files feature of Notepad++ is adequate.  What are you
seeing as a shortcoming?

On Thu, May 17, 2018 at 1:44 PM Brian Meade  wrote:

> Nice find!  I used to use Windows Grep for this but the project died off.
> I hate the Find in Files in Notepad++ compared to a standalone tool.
>
> On Thu, May 17, 2018 at 2:04 PM, ROZA, Ariel 
> wrote:
>
>> I also found VERY useful to use grepWin (
>> https://tools.stefankueng.com/grepWin.html) when tring to find something
>> in multiple files. It´s several times faster than Notepad++´s multifile
>> search.
>>
>>
>>
>> *De:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *En nombre
>> de *Lelio Fulgenzi
>> *Enviado el:* jueves, 17 de mayo de 2018 01:20 p.m.
>> *Para:* Florian Kroessbacher ; Anthony
>> Holloway ; Ryan Huff <
>> ryanh...@outlook.com>
>> *CC:* voyp list, cisco-voip (cisco-voip@puck.nether.net) <
>> cisco-voip@puck.nether.net>
>> *Asunto:* Re: [cisco-voip] what are the cool kids using to read CUCM
>> logs nowadays?
>>
>>
>>
>> Ah. Interesting. Thanks Florian!
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 <(519)%20824-4120> | le...@uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> 
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* Florian Kroessbacher 
>> *Sent:* Thursday, May 17, 2018 12:15 PM
>> *To:* Anthony Holloway ; Ryan Huff <
>> ryanh...@outlook.com>; Lelio Fulgenzi 
>> *Cc:* voyp list, cisco-voip (cisco-voip@puck.nether.net) <
>> cisco-voip@puck.nether.net>
>> *Subject:* Re: [cisco-voip] what are the cool kids using to read CUCM
>> logs nowadays?
>>
>>
>>
>> Maybe this is something
>>
>> https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/
>> 
>>
>>
>>
>> *--*
>>
>> *Florian Krößbacher*
>>
>> florian.kroessbac...@gmail.com
>>
>>
>> 
>>
>> 
>>
>> 
>>
>>
>> Am 17. Mai 2018, 18:12 +0200 schrieb Lelio Fulgenzi :
>>
>> Awesome info! Thanks.
>>
>>
>>
>> My hope is to just get an idea of what’s going on. But I agree, I usually
>> tend to go to the TAC for more detailed help.
>>
>>
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 <519-824-4120;56354> | le...@uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> 
>>  |
>> @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* Anthony Holloway 
>> *Sent:* Thursday, May 17, 2018 10:56 AM
>> *To:* Ryan Huff 
>> *Cc:* Lelio Fulgenzi ; voyp list, cisco-voip (
>> cisco-voip@puck.nether.net) 

Re: [cisco-voip] what are the cool kids using to read CUCM logs nowadays?

[Brian Meade]

Nice find!  I used to use Windows Grep for this but the project died off.
I hate the Find in Files in Notepad++ compared to a standalone tool.

On Thu, May 17, 2018 at 2:04 PM, ROZA, Ariel 
wrote:

> I also found VERY useful to use grepWin (https://tools.stefankueng.
> com/grepWin.html) when tring to find something in multiple files. It´s
> several times faster than Notepad++´s multifile search.
>
>
>
> *De:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *En nombre
> de *Lelio Fulgenzi
> *Enviado el:* jueves, 17 de mayo de 2018 01:20 p.m.
> *Para:* Florian Kroessbacher ; Anthony
> Holloway ; Ryan Huff <
> ryanh...@outlook.com>
> *CC:* voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> *Asunto:* Re: [cisco-voip] what are the cool kids using to read CUCM logs
> nowadays?
>
>
>
> Ah. Interesting. Thanks Florian!
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs
> 
> | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Florian Kroessbacher 
> *Sent:* Thursday, May 17, 2018 12:15 PM
> *To:* Anthony Holloway ; Ryan Huff <
> ryanh...@outlook.com>; Lelio Fulgenzi 
> *Cc:* voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] what are the cool kids using to read CUCM
> logs nowadays?
>
>
>
> Maybe this is something
>
> https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/
> 
>
>
>
> *--*
>
> *Florian Krößbacher*
>
> florian.kroessbac...@gmail.com
>
>
> 
>
> 
>
> 
>
>
> Am 17. Mai 2018, 18:12 +0200 schrieb Lelio Fulgenzi :
>
> Awesome info! Thanks.
>
>
>
> My hope is to just get an idea of what’s going on. But I agree, I usually
> tend to go to the TAC for more detailed help.
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 <519-824-4120;56354> | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs
> 
>  |
> @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Anthony Holloway 
> *Sent:* Thursday, May 17, 2018 10:56 AM
> *To:* Ryan Huff 
> *Cc:* Lelio Fulgenzi ; voyp list, cisco-voip (
> cisco-voip@puck.nether.net) 
> *Subject:* Re: [cisco-voip] what are the cool kids using to read CUCM
> logs nowadays?
>
>
>
> I also second TranslatorX as my first stop.  Make sure to have CDR enabled
> on the cluster, and just dump all of the compressed logs into it, pop open
> the Call List, find your call, double click it to 

Re: [cisco-voip] Jabber APNs config

[Pawlowski, Adam]

I'm sure it will be working in 11, they've been pretty good about backporting 
features, and there's more SU to come.

Because of this, we're going to try and move to 12 and then keep up with the 
SU. This is a bit scary being closer to the edge, but, if we're going to keep 
systems patched for security and that we can't afford the "if it ain't broke" 
philosophy any more. 

I'd be surprised if SU1 wouldn't be out for 12 for us if it isn't already by 
the time we get there this summer.

-Original Message-
From: Lelio Fulgenzi  
Sent: Thursday, May 17, 2018 2:14 PM
To: Pawlowski, Adam ; 'cisco-voip@puck.nether.net' 

Subject: RE: Jabber APNs config

I sure hope they live up to the commitment to get it working properly in v11.

Are you gonna try upgrading to SU4 sometime in the future?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph Room 037 Animal 
Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook



-Original Message-
From: cisco-voip  On Behalf Of Pawlowski, 
Adam
Sent: Thursday, May 17, 2018 1:30 PM
To: 'cisco-voip@puck.nether.net' 
Subject: Re: [cisco-voip] Jabber APNs config

We'd planned for this for support this summer but with it being kicked out on 
Apple's end we took some pressure off.

That being said I'd tried to get this setup to work in our lab (11.5.1SU3) and 
it didn't work at all. I spent ages digging around finding that "Cloud 
Onboarding" was broken, certs didn't work, and it still barfs cert and trust 
errors into the XCP Config Manager log (I think that one?) and doesn't work.

Hopeful it operates properly in 12 but probably not then if it doesn't work in 
11.5SU4.

Best,

Adam Pawlowski

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Re: [cisco-voip] Jabber APNs config

[Lelio Fulgenzi]

I sure hope they live up to the commitment to get it working properly in v11.

Are you gonna try upgrading to SU4 sometime in the future?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook



-Original Message-
From: cisco-voip  On Behalf Of Pawlowski, 
Adam
Sent: Thursday, May 17, 2018 1:30 PM
To: 'cisco-voip@puck.nether.net' 
Subject: Re: [cisco-voip] Jabber APNs config

We'd planned for this for support this summer but with it being kicked out on 
Apple's end we took some pressure off.

That being said I'd tried to get this setup to work in our lab (11.5.1SU3) and 
it didn't work at all. I spent ages digging around finding that "Cloud 
Onboarding" was broken, certs didn't work, and it still barfs cert and trust 
errors into the XCP Config Manager log (I think that one?) and doesn't work.

Hopeful it operates properly in 12 but probably not then if it doesn't work in 
11.5SU4.

Best,

Adam Pawlowski

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Re: [cisco-voip] what are the cool kids using to read CUCM logs nowadays?

[ROZA, Ariel]

I also found VERY useful to use grepWin 
(https://tools.stefankueng.com/grepWin.html) when tring to find something in 
multiple files. It´s several times faster than Notepad++´s multifile search.

De: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] En nombre de Lelio 
Fulgenzi
Enviado el: jueves, 17 de mayo de 2018 01:20 p.m.
Para: Florian Kroessbacher ; Anthony Holloway 
; Ryan Huff 
CC: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Asunto: Re: [cisco-voip] what are the cool kids using to read CUCM logs 
nowadays?

Ah. Interesting. Thanks Florian!

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Florian Kroessbacher 
>
Sent: Thursday, May 17, 2018 12:15 PM
To: Anthony Holloway 
>; Ryan 
Huff >; Lelio Fulgenzi 
>
Cc: voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
>
Subject: Re: [cisco-voip] what are the cool kids using to read CUCM logs 
nowadays?

Maybe this is something

https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/


--

Florian Krößbacher

florian.kroessbac...@gmail.com

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Am 17. Mai 2018, 18:12 +0200 schrieb Lelio Fulgenzi 
>:
Awesome info! Thanks.

My hope is to just get an idea of what’s going on. But I agree, I usually tend 
to go to the TAC for more detailed help.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Anthony Holloway 
>
Sent: Thursday, May 17, 2018 10:56 AM
To: Ryan Huff >
Cc: Lelio Fulgenzi >; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
>
Subject: Re: [cisco-voip] what are the cool kids using to read CUCM logs 
nowadays?

I also second TranslatorX as 

Re: [cisco-voip] Jabber APNs config

[Pawlowski, Adam]

We'd planned for this for support this summer but with it being kicked out on 
Apple's end we took some pressure off.

That being said I'd tried to get this setup to work in our lab (11.5.1SU3) and 
it didn't work at all. I spent ages digging around finding that "Cloud 
Onboarding" was broken, certs didn't work, and it still barfs cert and trust 
errors into the XCP Config Manager log (I think that one?) and doesn't work.

Hopeful it operates properly in 12 but probably not then if it doesn't work in 
11.5SU4.

Best,

Adam Pawlowski

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Re: [cisco-voip] what are the cool kids using to read CUCM logs nowadays?

[Lelio Fulgenzi]

Ah. Interesting. Thanks Florian!

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Florian Kroessbacher 
Sent: Thursday, May 17, 2018 12:15 PM
To: Anthony Holloway ; Ryan Huff 
; Lelio Fulgenzi 
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: Re: [cisco-voip] what are the cool kids using to read CUCM logs 
nowadays?

Maybe this is something

https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/



--

Florian Krößbacher

florian.kroessbac...@gmail.com

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Am 17. Mai 2018, 18:12 +0200 schrieb Lelio Fulgenzi 
>:

Awesome info! Thanks.

My hope is to just get an idea of what’s going on. But I agree, I usually tend 
to go to the TAC for more detailed help.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Anthony Holloway 
>
Sent: Thursday, May 17, 2018 10:56 AM
To: Ryan Huff >
Cc: Lelio Fulgenzi >; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
>
Subject: Re: [cisco-voip] what are the cool kids using to read CUCM logs 
nowadays?

I also second TranslatorX as my first stop.  Make sure to have CDR enabled on 
the cluster, and just dump all of the compressed logs into it, pop open the 
Call List, find your call, double click it to see some good high level details 
(disconnect cause, duration, codecs, dtmf, ip addresses, device names) about 
the call, then generate a filter if you need to see the ladder diagram.  I 
don't use it for more complex log analysis, for that I sail over to Ryan's 
island and ask to use his Windows ME box and fire up Notepad++.

The find in files feature is amazing, but you will need to un-compress the logs 
first (RTMT can do this for you). The highlighting is helpful, and if you know 
regex, you're golden.  PS Some folks in TAC have syntax highlighting for CM 
traces in Notepad++, but so far they have not been willing to share it with me.

Which brings me to my final point.  Reading CM traces is not an easy effort, 
and you should give yourself a time limit, then just open a TAC case (or send 
it to Daniel Pagan; the human parser).  The Troubleshooting IP Telephony book 
is pretty good, and there's a few nuggets on the mailing list, but really, if 
you're not working in TAC, or a TAC like job function, you're swimming up 
stream.  You might have better luck performing controlled experiments, swapping 
components in and out to isolate the root cause.

With that said, you'll never get better at log parsing, if you're not log 
parsing.  So, if you're sick and twisted like Ryan and Daniel able to devote 
some time to log parsing, go for it.

On Thu, May 17, 2018 at 8:33 AM Ryan Huff 
> wrote:
For the money (free) and usability; yeah, I’d go with Paul’s TranslatorX. 
Especially if your troubleshooting call behaviors because of its ability to 
organize by session ID and parse out OPTIONS messages.

- Geany text editor does a good job because of its ability to highlight similar 
entities (Linux, not sure if there is a Windows port).

- Notepad++ if I’m on an island and that’s all I have.

Really though, anything that can parse the
character will work in a pinch but you’ll have to deal with the default 
chronologically logged readout. Whereas something like TranslatorX has more 
purposeful filters that allow you to follow the call’s message stack a little 
easier.

-Ryan-

On May 17, 2018, at 09:17, Lelio Fulgenzi 
> wrote:

I 

Re: [cisco-voip] what are the cool kids using to read CUCM logs nowadays?

[Florian Kroessbacher]

Maybe this is something

https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/

--
Florian Krößbacher
florian.kroessbac...@gmail.com


Am 17. Mai 2018, 18:12 +0200 schrieb Lelio Fulgenzi :
> Awesome info! Thanks.
>
> My hope is to just get an idea of what’s going on. But I agree, I usually 
> tend to go to the TAC for more detailed help.
>
>
> ---
> Lelio Fulgenzi, B.A. | Senior Analyst
> Computing and Communications Services | University of Guelph
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 
> 2W1
> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
> From: Anthony Holloway 
> Sent: Thursday, May 17, 2018 10:56 AM
> To: Ryan Huff 
> Cc: Lelio Fulgenzi ; voyp list, cisco-voip 
> (cisco-voip@puck.nether.net) 
> Subject: Re: [cisco-voip] what are the cool kids using to read CUCM logs 
> nowadays?
>
> I also second TranslatorX as my first stop.  Make sure to have CDR enabled on 
> the cluster, and just dump all of the compressed logs into it, pop open the 
> Call List, find your call, double click it to see some good high level 
> details (disconnect cause, duration, codecs, dtmf, ip addresses, device 
> names) about the call, then generate a filter if you need to see the ladder 
> diagram.  I don't use it for more complex log analysis, for that I sail over 
> to Ryan's island and ask to use his Windows ME box and fire up Notepad++.
>
> The find in files feature is amazing, but you will need to un-compress the 
> logs first (RTMT can do this for you). The highlighting is helpful, and if 
> you know regex, you're golden.  PS Some folks in TAC have syntax highlighting 
> for CM traces in Notepad++, but so far they have not been willing to share it 
> with me.
>
> Which brings me to my final point.  Reading CM traces is not an easy effort, 
> and you should give yourself a time limit, then just open a TAC case (or send 
> it to Daniel Pagan; the human parser).  The Troubleshooting IP Telephony book 
> is pretty good, and there's a few nuggets on the mailing list, but really, if 
> you're not working in TAC, or a TAC like job function, you're swimming up 
> stream.  You might have better luck performing controlled experiments, 
> swapping components in and out to isolate the root cause.
>
> With that said, you'll never get better at log parsing, if you're not log 
> parsing.  So, if you're sick and twisted like Ryan and Daniel able to devote 
> some time to log parsing, go for it.
>
> On Thu, May 17, 2018 at 8:33 AM Ryan Huff  wrote:
> > quote_type
> > For the money (free) and usability; yeah, I’d go with Paul’s TranslatorX. 
> > Especially if your troubleshooting call behaviors because of its ability to 
> > organize by session ID and parse out OPTIONS messages.
> >
> > - Geany text editor does a good job because of its ability to highlight 
> > similar entities (Linux, not sure if there is a Windows port).
> >
> > - Notepad++ if I’m on an island and that’s all I have.
> >
> > Really though, anything that can parse the
> > character will work in a pinch but you’ll have to deal with the default 
> > chronologically logged readout. Whereas something like TranslatorX has more 
> > purposeful filters that allow you to follow the call’s message stack a 
> > little easier.
> >
> > -Ryan-
> >
> > On May 17, 2018, at 09:17, Lelio Fulgenzi  wrote:
> > >
> > > I need to do some log analysis to see why a certain group of fax machines 
> > > are getting reorder tone when trying to dial a number. I’ve got some 
> > > other troubleshooting steps to do first, but I have a feeling I’m going 
> > > to have to take a look.
> > >
> > > Is it translator X still?
> > >
> > > ---
> > > Lelio Fulgenzi, B.A. | Senior Analyst
> > > Computing and Communications Services | University of Guelph
> > > Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | 
> > > N1G 2W1
> > > 519-824-4120 Ext. 56354 | le...@uoguelph.ca
> > >
> > > www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
> > >
> > > 
> > >
> > > ___
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Re: [cisco-voip] what are the cool kids using to read CUCM logs nowadays?

[Lelio Fulgenzi]

Awesome info! Thanks.

My hope is to just get an idea of what’s going on. But I agree, I usually tend 
to go to the TAC for more detailed help.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Anthony Holloway 
Sent: Thursday, May 17, 2018 10:56 AM
To: Ryan Huff 
Cc: Lelio Fulgenzi ; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] what are the cool kids using to read CUCM logs 
nowadays?

I also second TranslatorX as my first stop.  Make sure to have CDR enabled on 
the cluster, and just dump all of the compressed logs into it, pop open the 
Call List, find your call, double click it to see some good high level details 
(disconnect cause, duration, codecs, dtmf, ip addresses, device names) about 
the call, then generate a filter if you need to see the ladder diagram.  I 
don't use it for more complex log analysis, for that I sail over to Ryan's 
island and ask to use his Windows ME box and fire up Notepad++.

The find in files feature is amazing, but you will need to un-compress the logs 
first (RTMT can do this for you). The highlighting is helpful, and if you know 
regex, you're golden.  PS Some folks in TAC have syntax highlighting for CM 
traces in Notepad++, but so far they have not been willing to share it with me.

Which brings me to my final point.  Reading CM traces is not an easy effort, 
and you should give yourself a time limit, then just open a TAC case (or send 
it to Daniel Pagan; the human parser).  The Troubleshooting IP Telephony book 
is pretty good, and there's a few nuggets on the mailing list, but really, if 
you're not working in TAC, or a TAC like job function, you're swimming up 
stream.  You might have better luck performing controlled experiments, swapping 
components in and out to isolate the root cause.

With that said, you'll never get better at log parsing, if you're not log 
parsing.  So, if you're sick and twisted like Ryan and Daniel able to devote 
some time to log parsing, go for it.

On Thu, May 17, 2018 at 8:33 AM Ryan Huff 
> wrote:
For the money (free) and usability; yeah, I’d go with Paul’s TranslatorX. 
Especially if your troubleshooting call behaviors because of its ability to 
organize by session ID and parse out OPTIONS messages.

- Geany text editor does a good job because of its ability to highlight similar 
entities (Linux, not sure if there is a Windows port).

- Notepad++ if I’m on an island and that’s all I have.

Really though, anything that can parse the
character will work in a pinch but you’ll have to deal with the default 
chronologically logged readout. Whereas something like TranslatorX has more 
purposeful filters that allow you to follow the call’s message stack a little 
easier.

-Ryan-

On May 17, 2018, at 09:17, Lelio Fulgenzi 
> wrote:

I need to do some log analysis to see why a certain group of fax machines are 
getting reorder tone when trying to dial a number. I’ve got some other 
troubleshooting steps to do first, but I have a feeling I’m going to have to 
take a look.

Is it translator X still?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook



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[cisco-voip] Jabber APNS config with CUCM v11.5(SU4) plus special COP file

[Lelio Fulgenzi]

Just wondering how many people out there have made the move to Jabber via APNS 
with CUCM v11.5 in the back end?

It seems they're finding more and more issues, with the latest being resolved 
by a special COP file rather than an SU.

With Apple delaying the move to APNS (yet again) is it worth the effort to make 
the move now? Or wait until things are a bit more stable?



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

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Re: [cisco-voip] what are the cool kids using to read CUCM logs nowadays?

[Anthony Holloway]

I also second TranslatorX as my first stop.  Make sure to have CDR enabled
on the cluster, and just dump all of the compressed logs into it, pop open
the Call List, find your call, double click it to see some good high level
details (disconnect cause, duration, codecs, dtmf, ip addresses, device
names) about the call, then generate a filter if you need to see the ladder
diagram.  I don't use it for more complex log analysis, for that I sail
over to Ryan's island and ask to use his Windows ME box and fire up
Notepad++.

The find in files feature is amazing, but you will need to un-compress the
logs first (RTMT can do this for you). The highlighting is helpful, and if
you know regex, you're golden.  PS Some folks in TAC have syntax
highlighting for CM traces in Notepad++, but so far they have not been
willing to share it with me.

Which brings me to my final point.  Reading CM traces is not an easy
effort, and you should give yourself a time limit, then just open a TAC
case (or send it to Daniel Pagan; the human parser).  The Troubleshooting
IP Telephony book is pretty good, and there's a few nuggets on the mailing
list, but really, if you're not working in TAC, or a TAC like job function,
you're swimming up stream.  You might have better luck performing
controlled experiments, swapping components in and out to isolate the root
cause.

With that said, you'll never get better at log parsing, if you're not log
parsing.  So, if you're sick and twisted like Ryan and Daniel able to
devote some time to log parsing, go for it.

On Thu, May 17, 2018 at 8:33 AM Ryan Huff  wrote:

> For the money (free) and usability; yeah, I’d go with Paul’s TranslatorX.
> Especially if your troubleshooting call behaviors because of its ability to
> organize by session ID and parse out OPTIONS messages.
>
> - Geany text editor does a good job because of its ability to highlight
> similar entities (Linux, not sure if there is a Windows port).
>
> - Notepad++ if I’m on an island and that’s all I have.
>
> Really though, anything that can parse the
> character will work in a pinch but you’ll have to deal with the default
> chronologically logged readout. Whereas something like TranslatorX has more
> purposeful filters that allow you to follow the call’s message stack a
> little easier.
>
> -Ryan-
>
> On May 17, 2018, at 09:17, Lelio Fulgenzi  wrote:
>
>
>
> I need to do some log analysis to see why a certain group of fax machines
> are getting reorder tone when trying to dial a number. I’ve got some other
> troubleshooting steps to do first, but I have a feeling I’m going to have
> to take a look.
>
>
>
> Is it translator X still?
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 <(519)%20824-4120> | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> 
>
>
>
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Re: [cisco-voip] what are the cool kids using to read CUCM logs nowadays?

[Lelio Fulgenzi]

Super! Thanks!


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Ryan Huff 
Sent: Thursday, May 17, 2018 9:33 AM
To: Lelio Fulgenzi 
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: Re: [cisco-voip] what are the cool kids using to read CUCM logs 
nowadays?

For the money (free) and usability; yeah, I’d go with Paul’s TranslatorX. 
Especially if your troubleshooting call behaviors because of its ability to 
organize by session ID and parse out OPTIONS messages.

- Geany text editor does a good job because of its ability to highlight similar 
entities (Linux, not sure if there is a Windows port).

- Notepad++ if I’m on an island and that’s all I have.

Really though, anything that can parse the
character will work in a pinch but you’ll have to deal with the default 
chronologically logged readout. Whereas something like TranslatorX has more 
purposeful filters that allow you to follow the call’s message stack a little 
easier.

-Ryan-

On May 17, 2018, at 09:17, Lelio Fulgenzi 
> wrote:

I need to do some log analysis to see why a certain group of fax machines are 
getting reorder tone when trying to dial a number. I’ve got some other 
troubleshooting steps to do first, but I have a feeling I’m going to have to 
take a look.

Is it translator X still?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook



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Re: [cisco-voip] what are the cool kids using to read CUCM logs nowadays?

[Ryan Huff]

For the money (free) and usability; yeah, I’d go with Paul’s TranslatorX. 
Especially if your troubleshooting call behaviors because of its ability to 
organize by session ID and parse out OPTIONS messages.

- Geany text editor does a good job because of its ability to highlight similar 
entities (Linux, not sure if there is a Windows port).

- Notepad++ if I’m on an island and that’s all I have.

Really though, anything that can parse the
character will work in a pinch but you’ll have to deal with the default 
chronologically logged readout. Whereas something like TranslatorX has more 
purposeful filters that allow you to follow the call’s message stack a little 
easier.

-Ryan-

On May 17, 2018, at 09:17, Lelio Fulgenzi 
> wrote:


I need to do some log analysis to see why a certain group of fax machines are 
getting reorder tone when trying to dial a number. I’ve got some other 
troubleshooting steps to do first, but I have a feeling I’m going to have to 
take a look.

Is it translator X still?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook



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[cisco-voip] what are the cool kids using to read CUCM logs nowadays?

[Lelio Fulgenzi]

I need to do some log analysis to see why a certain group of fax machines are 
getting reorder tone when trying to dial a number. I've got some other 
troubleshooting steps to do first, but I have a feeling I'm going to have to 
take a look.

Is it translator X still?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

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