Re: [cisco-voip] CCX phone agent over MRA?

[Aman Chugh]

It should work if CTI from Finesse is using VPN.

Are you able to make inbound and outbound call to the MRA phone without
Finesse.

For the inbound call Cucm sends an invite over to Expressway C with which
the mra phone is registered. I would pull CUCM and CTI trace for the
inbound call.

Aman



On Tue, Mar 17, 2020 at 3:04 PM Wakelin, Frank  wrote:

> Did anyone get this to work?  I'm currently testing with a remote 88xx
> phone registered via MRA.  Finesse is logged in on PC connected over VPN.
> Finesse desktop works fine, but once agent goes ready, the call is never
> presented to the phone; the agent immediately goes from reserved to not
> ready again.
>
> I use Jabber as a softphone on the laptop the call is presented no
> problem.  Any ideas?
>
> ---
> Frank Wakelin - Senior Network Analyst
> Information Technology | City of Richmond
>
> Office +16042764190
> Mobile +17788394693
> fwake...@richmond.ca
>
> -Original Message-
> From: cisco-voip  On Behalf Of Erick
> Bergquist
> Sent: January 30, 2020 10:44 AM
> To: Lelio Fulgenzi 
> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> Subject: Re: [cisco-voip] CCX phone agent over MRA?
>
> Has anyone done a Agent with a hard phone over MRA (8865)?   Finding
> the documents don't really come out and say if it is supported or not.
> See the notes about expressway versions and that is about it.
>
> How about extension mobility login on MRA hard phone for agent use?
>
> Erick
>
> On Thu, Jan 23, 2020 at 1:38 PM Lelio Fulgenzi  wrote:
> >
> > p.s. I just caught that bug description and your comment. Omg.
> >
> >
> >
> > From: Anthony Holloway 
> > Sent: Thursday, January 23, 2020 3:30 PM
> > To: Lelio Fulgenzi 
> > Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> > Subject: Re: [cisco-voip] CCX phone agent over MRA?
> >
> >
> >
> > Are you talking Finesse IP Phone Agent (FIPPA)?
> >
> >
> >
> > If so, the below enhancement defect requesting that these types of
> details be documented (I mean should we even have to request that?) states
> that they tested FIPPA via MRA and it worked.
> >
> >
> >
> > https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvi51697
> >
> >
> >
> > Just know that you'll have to add your UCCX server addresses to the HTTP
> Allow list on Expressway-C.
> >
> >
> >
> > And this makes sense to me, since FIPPA is stateless and all needed
> information is included in the URL to perform the actions like Login,
> Logout, Reason Codes, Ready, Not Ready, etc.   The actual ringing of the
> phone and answering etc., are just phone functions, which we know works
> over MRA.  That's kind of the point.  ;)
> >
> >
> >
> > What I am not sure of is whether the FIPPA push to phone works, if
> you're even using that; wherein, upon a new call, UCCX attempts to push
> content to the Agent's phone using the Phone API, but I would think, though
> I cannot confirm, that this would fail, since the phone IP is actually like
> 192.168.1.1 or something, and UCCX wont know to contact Expressway-C about
> it, nor would Expressway-C forward the API call on to the phone, etc.
> >
> >
> >
> > Finesse itself, the web app on port 8445, would not be available over
> MRA, as the document states, and would require a VPN or other networking
> solution to be available to the Agent.  Brian Meade commented on a previous
> conversation to a similar topic that a reverse proxy would help in this
> scenario.
> >
> >
> >
> > On Thu, Jan 23, 2020 at 2:07 PM Lelio Fulgenzi 
> wrote:
> >
> >
> > Can anyone say whether or not a CCX phone agent (or finesse agent in the
> future) is supported over MRA?
> >
> > The MRA guides say:
> >
> > The Expressway does not support some Cisco Unified Contact Center
> Express (Unified CCX) features for contact center agents or other users who
> connect over MRA. Jabber for Mac and Jabber for Windows cannot provide
> deskphone control over MRA, because the Expressway pair does not traverse
> the CTI-QBE protocol. However, if these Jabber applications, or other CTI
> applications, can connect to Unified CM CTIManager (directly or through the
> VPN) they can provide deskphone control of MRA-connected clients.
> >
> > We're looking at a simple phone agent setup, no desktop agent/control,
> etc.
> >
> > Thoughts?
> > ___
> > cisco-voip mailing list
> > cisco-voip@puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> > ___
> > cisco-voip mailing list
> > cisco-voip@puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> ___
> cisco-voip mailing list
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Re: [cisco-voip] CCX phone agent over MRA?

[Wakelin, Frank]

Did anyone get this to work?  I'm currently testing with a remote 88xx phone 
registered via MRA.  Finesse is logged in on PC connected over VPN.  Finesse 
desktop works fine, but once agent goes ready, the call is never presented to 
the phone; the agent immediately goes from reserved to not ready again.

I use Jabber as a softphone on the laptop the call is presented no problem.  
Any ideas?

---
Frank Wakelin - Senior Network Analyst
Information Technology | City of Richmond 

Office +16042764190
Mobile +17788394693
fwake...@richmond.ca

-Original Message-
From: cisco-voip  On Behalf Of Erick 
Bergquist
Sent: January 30, 2020 10:44 AM
To: Lelio Fulgenzi 
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: Re: [cisco-voip] CCX phone agent over MRA?

Has anyone done a Agent with a hard phone over MRA (8865)?   Finding
the documents don't really come out and say if it is supported or not.
See the notes about expressway versions and that is about it.

How about extension mobility login on MRA hard phone for agent use?

Erick

On Thu, Jan 23, 2020 at 1:38 PM Lelio Fulgenzi  wrote:
>
> p.s. I just caught that bug description and your comment. Omg.
>
>
>
> From: Anthony Holloway 
> Sent: Thursday, January 23, 2020 3:30 PM
> To: Lelio Fulgenzi 
> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) 
> 
> Subject: Re: [cisco-voip] CCX phone agent over MRA?
>
>
>
> Are you talking Finesse IP Phone Agent (FIPPA)?
>
>
>
> If so, the below enhancement defect requesting that these types of details be 
> documented (I mean should we even have to request that?) states that they 
> tested FIPPA via MRA and it worked.
>
>
>
> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvi51697
>
>
>
> Just know that you'll have to add your UCCX server addresses to the HTTP 
> Allow list on Expressway-C.
>
>
>
> And this makes sense to me, since FIPPA is stateless and all needed 
> information is included in the URL to perform the actions like Login, Logout, 
> Reason Codes, Ready, Not Ready, etc.   The actual ringing of the phone and 
> answering etc., are just phone functions, which we know works over MRA.  
> That's kind of the point.  ;)
>
>
>
> What I am not sure of is whether the FIPPA push to phone works, if you're 
> even using that; wherein, upon a new call, UCCX attempts to push content to 
> the Agent's phone using the Phone API, but I would think, though I cannot 
> confirm, that this would fail, since the phone IP is actually like 
> 192.168.1.1 or something, and UCCX wont know to contact Expressway-C about 
> it, nor would Expressway-C forward the API call on to the phone, etc.
>
>
>
> Finesse itself, the web app on port 8445, would not be available over MRA, as 
> the document states, and would require a VPN or other networking solution to 
> be available to the Agent.  Brian Meade commented on a previous conversation 
> to a similar topic that a reverse proxy would help in this scenario.
>
>
>
> On Thu, Jan 23, 2020 at 2:07 PM Lelio Fulgenzi  wrote:
>
>
> Can anyone say whether or not a CCX phone agent (or finesse agent in the 
> future) is supported over MRA?
>
> The MRA guides say:
>
> The Expressway does not support some Cisco Unified Contact Center Express 
> (Unified CCX) features for contact center agents or other users who connect 
> over MRA. Jabber for Mac and Jabber for Windows cannot provide deskphone 
> control over MRA, because the Expressway pair does not traverse the CTI-QBE 
> protocol. However, if these Jabber applications, or other CTI applications, 
> can connect to Unified CM CTIManager (directly or through the VPN) they can 
> provide deskphone control of MRA-connected clients.
>
> We're looking at a simple phone agent setup, no desktop agent/control, etc.
>
> Thoughts?
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Anthony Holloway]

What did you end up doing to get that metric?

On Tue, Mar 17, 2020 at 11:40 AM Lelio Fulgenzi  wrote:

> Ok. This is good. It's not ideal since I can't open more than one file at
> time (or can I?).
>
> My hope is/was to get an idea of what the load on our expressway servers
> will be.
>
> We have two node cluster (medium OVA) so we can get at least 2 x 200
> voicecalls if both are up and active.
>
> I think I'm seeing that should be enough.
>
>
> -Original Message-
> From: Chester Rieman 
> Sent: Tuesday, March 17, 2020 12:25 PM
> To: Lelio Fulgenzi 
> Cc: Kent Roberts ; Pawlowski, Adam ;
> voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> Subject: Re: [cisco-voip] gathering and offloading realtime stats (from
> RTMT)
>
> They typically go back several days - these are the counters you see in
> perfmon log viewer in RTMT.
>
>
> > On Mar 17, 2020, at 12:15 PM, Lelio Fulgenzi  wrote:
> >
> > Does this perfmon file go into history? I understood that it was live
> data only?
> >
> > -Original Message-
> > From: Chester Rieman 
> > Sent: Tuesday, March 17, 2020 11:46 AM
> > To: Lelio Fulgenzi 
> > Cc: Kent Roberts ; Pawlowski, Adam
> > ; voyp list, cisco-voip
> > (cisco-voip@puck.nether.net) 
> > Subject: Re: [cisco-voip] gathering and offloading realtime stats
> > (from RTMT)
> >
> > Scripting + axl would be easier in the long run but….
> >
> > In RTMT save the perfmon csv file, you can the open it in excel, you
> > can also download file get activelog cm/log/ris/*
> >
> > One gotcha is that each node is independent and grabs  a perfmon counter
> every 15s, this is not coordinated between the nodes so each node will have
> a different interval.
> >
> > Chester
> >
> >
> >> On Mar 17, 2020, at 11:08 AM, Lelio Fulgenzi  wrote:
> >>
> >>
> >> Thanks Kent.
> >>
> >> While a script sounds lovely (and please do share), I'm currently
> focused on any way to dump the data, even to a text file, from RTMT, using
> RTMT configurations.
> >>
> >> If the only way to get this is from a script, then, well, guess I'm
> >> scripting. 😉
> >>
> >>
> >> -Original Message-
> >> From: Kent Roberts 
> >> Sent: Tuesday, March 17, 2020 11:00 AM
> >> To: Pawlowski, Adam 
> >> Cc: Lelio Fulgenzi ; voyp list, cisco-voip
> >> (cisco-voip@puck.nether.net) 
> >> Subject: Re: [cisco-voip] gathering and offloading realtime stats
> >> (from RTMT)
> >>
> >> Wow lots of interest ok. Let me collect all the stuff
> >>
> >> It’s just a script. I have been thinking of making it a windows
> >> service for better stability if there is interest.  But that will
> >> take a few days everything is a mess with the virus response requests
> >>
> >>
> >> Kent
> >>
> >>> On Mar 17, 2020, at 06:25, Pawlowski, Adam  wrote:
> >>>
> >>> This would be cool and for sure something to work on when/if I get
> stuck in the home office. For now I've just been hastily adding code to my
> other scripts and libraries to bulk provision everyone for Jabber while
> trying not to implode the system, but that's about done.
> >>>
> >>>
> >>>
>  -Original Message-
>  From: cisco-voip  On Behalf Of
>  Lelio Fulgenzi
>  Sent: Tuesday, March 17, 2020 7:27 AM
>  To: Kent Roberts 
>  Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net)   v...@puck.nether.net>
>  Subject: Re: [cisco-voip] gathering and offloading realtime stats
>  (from RTMT)
> 
> 
>  Yes please! Thanks.
> 
>  We are still using mrtg, but it should be fine for now.
> 
>  Sent from my iPhone
> 
> >> On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
> >
> > Yes there is   I can send you links and stuff I’ve done this for
> years and use
>  grafania to graph it
> >
> >
> > Kent
> >
> >> On Mar 16, 2020, at 16:24, Lelio Fulgenzi 
> wrote:
> >>
> >>
> >> Is there a way I can start dumping real-time stats from CUCM?
> >> We're
>  moving heavily to remote working in light of what's going on and
>  I'd like to keep an eye on things outside of SNMP polling.
> >> 
> >> ___
> >> cisco-voip mailing list
> >> cisco-voip@puck.nether.net
> >> https://puck.nether.net/mailman/listinfo/cisco-voip
>  ___
>  cisco-voip mailing list
>  cisco-voip@puck.nether.net
>  https://puck.nether.net/mailman/listinfo/cisco-voip
> >> ___
> >> cisco-voip mailing list
> >> cisco-voip@puck.nether.net
> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
> ___
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> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Lelio Fulgenzi]

Ok. This is good. It's not ideal since I can't open more than one file at time 
(or can I?).

My hope is/was to get an idea of what the load on our expressway servers will 
be.

We have two node cluster (medium OVA) so we can get at least 2 x 200 voicecalls 
if both are up and active.

I think I'm seeing that should be enough.


-Original Message-
From: Chester Rieman  
Sent: Tuesday, March 17, 2020 12:25 PM
To: Lelio Fulgenzi 
Cc: Kent Roberts ; Pawlowski, Adam ; voyp 
list, cisco-voip (cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

They typically go back several days - these are the counters you see in perfmon 
log viewer in RTMT.


> On Mar 17, 2020, at 12:15 PM, Lelio Fulgenzi  wrote:
> 
> Does this perfmon file go into history? I understood that it was live data 
> only? 
> 
> -Original Message-
> From: Chester Rieman 
> Sent: Tuesday, March 17, 2020 11:46 AM
> To: Lelio Fulgenzi 
> Cc: Kent Roberts ; Pawlowski, Adam 
> ; voyp list, cisco-voip 
> (cisco-voip@puck.nether.net) 
> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
> (from RTMT)
> 
> Scripting + axl would be easier in the long run but….
> 
> In RTMT save the perfmon csv file, you can the open it in excel, you 
> can also download file get activelog cm/log/ris/*
> 
> One gotcha is that each node is independent and grabs  a perfmon counter 
> every 15s, this is not coordinated between the nodes so each node will have a 
> different interval.
> 
> Chester
> 
> 
>> On Mar 17, 2020, at 11:08 AM, Lelio Fulgenzi  wrote:
>> 
>> 
>> Thanks Kent.
>> 
>> While a script sounds lovely (and please do share), I'm currently focused on 
>> any way to dump the data, even to a text file, from RTMT, using RTMT 
>> configurations.
>> 
>> If the only way to get this is from a script, then, well, guess I'm 
>> scripting. 😉
>> 
>> 
>> -Original Message-
>> From: Kent Roberts 
>> Sent: Tuesday, March 17, 2020 11:00 AM
>> To: Pawlowski, Adam 
>> Cc: Lelio Fulgenzi ; voyp list, cisco-voip
>> (cisco-voip@puck.nether.net) 
>> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
>> (from RTMT)
>> 
>> Wow lots of interest ok. Let me collect all the stuff
>> 
>> It’s just a script. I have been thinking of making it a windows 
>> service for better stability if there is interest.  But that will 
>> take a few days everything is a mess with the virus response requests
>> 
>> 
>> Kent
>> 
>>> On Mar 17, 2020, at 06:25, Pawlowski, Adam  wrote:
>>> 
>>> This would be cool and for sure something to work on when/if I get stuck 
>>> in the home office. For now I've just been hastily adding code to my other 
>>> scripts and libraries to bulk provision everyone for Jabber while trying 
>>> not to implode the system, but that's about done.
>>> 
>>> 
>>> 
 -Original Message-
 From: cisco-voip  On Behalf Of 
 Lelio Fulgenzi
 Sent: Tuesday, March 17, 2020 7:27 AM
 To: Kent Roberts 
 Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) >>> v...@puck.nether.net>
 Subject: Re: [cisco-voip] gathering and offloading realtime stats 
 (from RTMT)
 
 
 Yes please! Thanks.
 
 We are still using mrtg, but it should be fine for now.
 
 Sent from my iPhone
 
>> On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
> 
> Yes there is   I can send you links and stuff I’ve done this for years 
> and use
 grafania to graph it
> 
> 
> Kent
> 
>> On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
>> 
>> 
>> Is there a way I can start dumping real-time stats from CUCM? 
>> We're
 moving heavily to remote working in light of what's going on and 
 I'd like to keep an eye on things outside of SNMP polling.
>> 
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
 ___
 cisco-voip mailing list
 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
> 

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Re: [cisco-voip] [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources

[JASON BURWELL via cisco-voip]

Thank you all for the information!! TAC told me I needed to add up the stats 
from all the team screens in Finesse or build a gadget, neither of which seem 
very practical.

Jason


From: Anthony Holloway 
Sent: Tuesday, March 17, 2020 12:35 PM
To: JASON BURWELL 
Cc: Johnson, Tim ; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources

No, unfortunately RTR requires Java in all versions to date, including 12.5.

The UCCX API (mentioned by Bill Talley - 
https://youruccx/adminapi/agentstats)
 can be viewed in your browser with no plugins at all.  Though the data points 
are much less than what RTR can provide, it does give you the live logged in 
resources metric you're looking for.

On Tue, Mar 17, 2020 at 11:26 AM JASON BURWELL via cisco-voip 
mailto:cisco-voip@puck.nether.net>> wrote:
Thanks!! do you know if there is a newer version available than what comes from 
the plugin that does not require Java?

Jason


From: Johnson, Tim mailto:johns...@cmich.edu>>
Sent: Tuesday, March 17, 2020 12:21 PM
To: JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>>
Subject: [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources

CAUTION: This email originated outside of Founders Federal Credit Union. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe.

Real Time Reporting Tool > Overall Cisco Unified Contact Center Express Stats


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of JASON BURWELL via cisco-voip
Sent: Tuesday, March 17, 2020 12:16 PM
To: 'cisco-voip@puck.nether.net' 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] UCCX 11.6 Real Time Logged in Resources

On UCCX 11.6 is there a way to quickly see how many agents are logged in real 
time? TAC was not helpful with providing a solution. Thanks

Jason

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Re: [cisco-voip] [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources

[Anthony Holloway]

No, unfortunately RTR requires Java in all versions to date, including 12.5.

The UCCX API (mentioned by Bill Talley -
https://youruccx/adminapi/agentstats) can be viewed in your browser with no
plugins at all.  Though the data points are much less than what RTR can
provide, it does give you the live logged in resources metric you're
looking for.

On Tue, Mar 17, 2020 at 11:26 AM JASON BURWELL via cisco-voip <
cisco-voip@puck.nether.net> wrote:

> Thanks!! do you know if there is a newer version available than what comes
> from the plugin that does not require Java?
>
>
>
> Jason
>
>
>
>
>
> *From:* Johnson, Tim 
> *Sent:* Tuesday, March 17, 2020 12:21 PM
> *To:* JASON BURWELL 
> *Subject:* [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources
>
>
>
> *CAUTION: This email originated outside of Founders Federal Credit Union.
> Do not click links or open attachments unless you recognize the sender and
> know the content is safe.*
> * -- *
>
> Real Time Reporting Tool > Overall Cisco Unified Contact Center Express
> Stats
>
>
>
>
>
> *From:* cisco-voip  *On Behalf Of *JASON
> BURWELL via cisco-voip
> *Sent:* Tuesday, March 17, 2020 12:16 PM
> *To:* 'cisco-voip@puck.nether.net' 
> *Subject:* [cisco-voip] UCCX 11.6 Real Time Logged in Resources
>
>
>
> On UCCX 11.6 is there a way to quickly see how many agents are logged in
> real time? TAC was not helpful with providing a solution. Thanks
>
>
>
> Jason
>
>
> ___
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> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Chester Rieman]

They typically go back several days - these are the counters you see in perfmon 
log viewer in RTMT.


> On Mar 17, 2020, at 12:15 PM, Lelio Fulgenzi  wrote:
> 
> Does this perfmon file go into history? I understood that it was live data 
> only? 
> 
> -Original Message-
> From: Chester Rieman  
> Sent: Tuesday, March 17, 2020 11:46 AM
> To: Lelio Fulgenzi 
> Cc: Kent Roberts ; Pawlowski, Adam ; voyp 
> list, cisco-voip (cisco-voip@puck.nether.net) 
> Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)
> 
> Scripting + axl would be easier in the long run but….
> 
> In RTMT save the perfmon csv file, you can the open it in excel, you can also 
> download file get activelog cm/log/ris/*
> 
> One gotcha is that each node is independent and grabs  a perfmon counter 
> every 15s, this is not coordinated between the nodes so each node will have a 
> different interval.
> 
> Chester
> 
> 
>> On Mar 17, 2020, at 11:08 AM, Lelio Fulgenzi  wrote:
>> 
>> 
>> Thanks Kent.
>> 
>> While a script sounds lovely (and please do share), I'm currently focused on 
>> any way to dump the data, even to a text file, from RTMT, using RTMT 
>> configurations.
>> 
>> If the only way to get this is from a script, then, well, guess I'm 
>> scripting. 😉
>> 
>> 
>> -Original Message-
>> From: Kent Roberts 
>> Sent: Tuesday, March 17, 2020 11:00 AM
>> To: Pawlowski, Adam 
>> Cc: Lelio Fulgenzi ; voyp list, cisco-voip 
>> (cisco-voip@puck.nether.net) 
>> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
>> (from RTMT)
>> 
>> Wow lots of interest ok. Let me collect all the stuff
>> 
>> It’s just a script. I have been thinking of making it a windows 
>> service for better stability if there is interest.  But that will take 
>> a few days everything is a mess with the virus response requests
>> 
>> 
>> Kent
>> 
>>> On Mar 17, 2020, at 06:25, Pawlowski, Adam  wrote:
>>> 
>>> This would be cool and for sure something to work on when/if I get stuck 
>>> in the home office. For now I've just been hastily adding code to my other 
>>> scripts and libraries to bulk provision everyone for Jabber while trying 
>>> not to implode the system, but that's about done.
>>> 
>>> 
>>> 
 -Original Message-
 From: cisco-voip  On Behalf Of 
 Lelio Fulgenzi
 Sent: Tuesday, March 17, 2020 7:27 AM
 To: Kent Roberts 
 Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) >>> v...@puck.nether.net>
 Subject: Re: [cisco-voip] gathering and offloading realtime stats 
 (from RTMT)
 
 
 Yes please! Thanks.
 
 We are still using mrtg, but it should be fine for now.
 
 Sent from my iPhone
 
>> On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
> 
> Yes there is   I can send you links and stuff I’ve done this for years 
> and use
 grafania to graph it
> 
> 
> Kent
> 
>> On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
>> 
>> 
>> Is there a way I can start dumping real-time stats from CUCM? 
>> We're
 moving heavily to remote working in light of what's going on and I'd 
 like to keep an eye on things outside of SNMP polling.
>> 
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
 ___
 cisco-voip mailing list
 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
> 

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Re: [cisco-voip] UCCX 11.6 Real Time Logged in Resources

[Bill Talley]

Several ways:

-  the Real Time Reporting Tool in appadmin
- CCx API website (https://ccxip/adminapi/agentstats
- CUIC Live reports
- Finesse Supervisor Desktop assuming supervisor is a supervisor of all queues.

Sent from an iPhone mobile device with very tiny touchscreen input keys.  
Please excude my typtos.

> On Mar 17, 2020, at 11:19 AM, JASON BURWELL via cisco-voip 
>  wrote:
> 
> 
> On UCCX 11.6 is there a way to quickly see how many agents are logged in real 
> time? TAC was not helpful with providing a solution. Thanks
>  
> Jason
>  
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Re: [cisco-voip] [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources

[JASON BURWELL via cisco-voip]

Thanks!! do you know if there is a newer version available than what comes from 
the plugin that does not require Java?

Jason


From: Johnson, Tim 
Sent: Tuesday, March 17, 2020 12:21 PM
To: JASON BURWELL 
Subject: [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources

CAUTION: This email originated outside of Founders Federal Credit Union. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe.

Real Time Reporting Tool > Overall Cisco Unified Contact Center Express Stats


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of JASON BURWELL via cisco-voip
Sent: Tuesday, March 17, 2020 12:16 PM
To: 'cisco-voip@puck.nether.net' 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] UCCX 11.6 Real Time Logged in Resources

On UCCX 11.6 is there a way to quickly see how many agents are logged in real 
time? TAC was not helpful with providing a solution. Thanks

Jason

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[cisco-voip] UCCX 11.6 Real Time Logged in Resources

[JASON BURWELL via cisco-voip]

On UCCX 11.6 is there a way to quickly see how many agents are logged in real 
time? TAC was not helpful with providing a solution. Thanks

Jason

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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Terry Oakley via cisco-voip]

I wholeheartedly agree... a sharing of this script would be very beneficial and 
very much appreciated.  

(make sure the rubbing of hands is accompanied by lots of soap and water)

Terry

-Original Message-
From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Tuesday, March 17, 2020 9:46 AM
To: Kent Roberts 
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

We shall eagerly await your script

{rubbing hands together with evil laugh}

-Original Message-
From: Kent Roberts 
Sent: Tuesday, March 17, 2020 11:33 AM
To: Lelio Fulgenzi 
Cc: Pawlowski, Adam ; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

The api dumps out into xml. But it is very easy to do a txt file.Currently 
I load the data to mssql and go from there.   I’ll try to post it later.  Have 
an apt now so can’t do more then email.


Kent

> On Mar 17, 2020, at 09:08, Lelio Fulgenzi  wrote:
>
> 
> Thanks Kent.
>
> While a script sounds lovely (and please do share), I'm currently focused on 
> any way to dump the data, even to a text file, from RTMT, using RTMT 
> configurations.
>
> If the only way to get this is from a script, then, well, guess I'm 
> scripting. 😉
>
>
> -Original Message-
> From: Kent Roberts 
> Sent: Tuesday, March 17, 2020 11:00 AM
> To: Pawlowski, Adam 
> Cc: Lelio Fulgenzi ; voyp list, cisco-voip
> (cisco-voip@puck.nether.net) 
> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
> (from RTMT)
>
> Wow lots of interest ok. Let me collect all the stuff
>
> It’s just a script. I have been thinking of making it a windows 
> service for better stability if there is interest.  But that will take 
> a few days everything is a mess with the virus response requests
>
>
> Kent
>
>> On Mar 17, 2020, at 06:25, Pawlowski, Adam  wrote:
>>
>> This would be cool and for sure something to work on when/if I get stuck in 
>> the home office. For now I've just been hastily adding code to my other 
>> scripts and libraries to bulk provision everyone for Jabber while trying not 
>> to implode the system, but that's about done.
>>
>>
>>
>>> -Original Message-
>>> From: cisco-voip  On Behalf Of 
>>> Lelio Fulgenzi
>>> Sent: Tuesday, March 17, 2020 7:27 AM
>>> To: Kent Roberts 
>>> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) >> v...@puck.nether.net>
>>> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
>>> (from RTMT)
>>>
>>>
>>> Yes please! Thanks.
>>>
>>> We are still using mrtg, but it should be fine for now.
>>>
>>> Sent from my iPhone
>>>
>> On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
>
> Yes there is   I can send you links and stuff I’ve done this for years 
> and use
>>> grafania to graph it


 Kent

> On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
>
>
> Is there a way I can start dumping real-time stats from CUCM?
> We're
>>> moving heavily to remote working in light of what's going on and I'd 
>>> like to keep an eye on things outside of SNMP polling.
> 
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2F
> puck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01
> %7CTerry.Oakley%40rdc.ab.ca%7Ccbad9eb8932d4de0587108d7ca8a512b%7C3
> aed1c227c31455eb67a279994fffbd6%7C1%7C0%7C637200567736740239&s
> data=7L1LFRL5TdnrWDLG5kN1UJq6NJavM3lur09yv%2FrjvG8%3D&reserved
> =0
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpu
>>> ck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7CT
>>> erry.Oakley%40rdc.ab.ca%7Ccbad9eb8932d4de0587108d7ca8a512b%7C3aed1c2
>>> 27c31455eb67a279994fffbd6%7C1%7C0%7C637200567736740239&sdata=7L1
>>> LFRL5TdnrWDLG5kN1UJq6NJavM3lur09yv%2FrjvG8%3D&reserved=0
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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Lelio Fulgenzi]

Does this perfmon file go into history? I understood that it was live data 
only? 

-Original Message-
From: Chester Rieman  
Sent: Tuesday, March 17, 2020 11:46 AM
To: Lelio Fulgenzi 
Cc: Kent Roberts ; Pawlowski, Adam ; voyp 
list, cisco-voip (cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

Scripting + axl would be easier in the long run but….

In RTMT save the perfmon csv file, you can the open it in excel, you can also 
download file get activelog cm/log/ris/*

One gotcha is that each node is independent and grabs  a perfmon counter every 
15s, this is not coordinated between the nodes so each node will have a 
different interval.

Chester


> On Mar 17, 2020, at 11:08 AM, Lelio Fulgenzi  wrote:
> 
> 
> Thanks Kent.
> 
> While a script sounds lovely (and please do share), I'm currently focused on 
> any way to dump the data, even to a text file, from RTMT, using RTMT 
> configurations.
> 
> If the only way to get this is from a script, then, well, guess I'm 
> scripting. 😉
> 
> 
> -Original Message-
> From: Kent Roberts 
> Sent: Tuesday, March 17, 2020 11:00 AM
> To: Pawlowski, Adam 
> Cc: Lelio Fulgenzi ; voyp list, cisco-voip 
> (cisco-voip@puck.nether.net) 
> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
> (from RTMT)
> 
> Wow lots of interest ok. Let me collect all the stuff
> 
> It’s just a script. I have been thinking of making it a windows 
> service for better stability if there is interest.  But that will take 
> a few days everything is a mess with the virus response requests
> 
> 
> Kent
> 
>> On Mar 17, 2020, at 06:25, Pawlowski, Adam  wrote:
>> 
>> This would be cool and for sure something to work on when/if I get stuck in 
>> the home office. For now I've just been hastily adding code to my other 
>> scripts and libraries to bulk provision everyone for Jabber while trying not 
>> to implode the system, but that's about done.
>> 
>> 
>> 
>>> -Original Message-
>>> From: cisco-voip  On Behalf Of 
>>> Lelio Fulgenzi
>>> Sent: Tuesday, March 17, 2020 7:27 AM
>>> To: Kent Roberts 
>>> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) >> v...@puck.nether.net>
>>> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
>>> (from RTMT)
>>> 
>>> 
>>> Yes please! Thanks.
>>> 
>>> We are still using mrtg, but it should be fine for now.
>>> 
>>> Sent from my iPhone
>>> 
> On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
 
 Yes there is   I can send you links and stuff I’ve done this for years and 
 use
>>> grafania to graph it
 
 
 Kent
 
> On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
> 
> 
> Is there a way I can start dumping real-time stats from CUCM? 
> We're
>>> moving heavily to remote working in light of what's going on and I'd 
>>> like to keep an eye on things outside of SNMP polling.
> 
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Chester Rieman]

Scripting + axl would be easier in the long run but….

In RTMT save the perfmon csv file, you can the open it in excel, you can also 
download file get activelog cm/log/ris/*

One gotcha is that each node is independent and grabs  a perfmon counter every 
15s, this is not coordinated between the nodes
so each node will have a different interval.

Chester


> On Mar 17, 2020, at 11:08 AM, Lelio Fulgenzi  wrote:
> 
> 
> Thanks Kent.
> 
> While a script sounds lovely (and please do share), I'm currently focused on 
> any way to dump the data, even to a text file, from RTMT, using RTMT 
> configurations.
> 
> If the only way to get this is from a script, then, well, guess I'm 
> scripting. 😉
> 
> 
> -Original Message-
> From: Kent Roberts  
> Sent: Tuesday, March 17, 2020 11:00 AM
> To: Pawlowski, Adam 
> Cc: Lelio Fulgenzi ; voyp list, cisco-voip 
> (cisco-voip@puck.nether.net) 
> Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)
> 
> Wow lots of interest ok. Let me collect all the stuff 
> 
> It’s just a script. I have been thinking of making it a windows service for 
> better stability if there is interest.  But that will take a few days 
> everything is a mess with the virus response requests
> 
> 
> Kent
> 
>> On Mar 17, 2020, at 06:25, Pawlowski, Adam  wrote:
>> 
>> This would be cool and for sure something to work on when/if I get stuck in 
>> the home office. For now I've just been hastily adding code to my other 
>> scripts and libraries to bulk provision everyone for Jabber while trying not 
>> to implode the system, but that's about done.
>> 
>> 
>> 
>>> -Original Message-
>>> From: cisco-voip  On Behalf Of 
>>> Lelio Fulgenzi
>>> Sent: Tuesday, March 17, 2020 7:27 AM
>>> To: Kent Roberts 
>>> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) >> v...@puck.nether.net>
>>> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
>>> (from RTMT)
>>> 
>>> 
>>> Yes please! Thanks.
>>> 
>>> We are still using mrtg, but it should be fine for now.
>>> 
>>> Sent from my iPhone
>>> 
> On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
 
 Yes there is   I can send you links and stuff I’ve done this for years and 
 use
>>> grafania to graph it
 
 
 Kent
 
> On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
> 
> 
> Is there a way I can start dumping real-time stats from CUCM? We're
>>> moving heavily to remote working in light of what's going on and I'd 
>>> like to keep an eye on things outside of SNMP polling.
> 
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Lelio Fulgenzi]

We shall eagerly await your script

{rubbing hands together with evil laugh}

-Original Message-
From: Kent Roberts  
Sent: Tuesday, March 17, 2020 11:33 AM
To: Lelio Fulgenzi 
Cc: Pawlowski, Adam ; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

The api dumps out into xml. But it is very easy to do a txt file.Currently 
I load the data to mssql and go from there.   I’ll try to post it later.  Have 
an apt now so can’t do more then email.  


Kent

> On Mar 17, 2020, at 09:08, Lelio Fulgenzi  wrote:
> 
> 
> Thanks Kent.
> 
> While a script sounds lovely (and please do share), I'm currently focused on 
> any way to dump the data, even to a text file, from RTMT, using RTMT 
> configurations.
> 
> If the only way to get this is from a script, then, well, guess I'm 
> scripting. 😉
> 
> 
> -Original Message-
> From: Kent Roberts 
> Sent: Tuesday, March 17, 2020 11:00 AM
> To: Pawlowski, Adam 
> Cc: Lelio Fulgenzi ; voyp list, cisco-voip 
> (cisco-voip@puck.nether.net) 
> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
> (from RTMT)
> 
> Wow lots of interest ok. Let me collect all the stuff
> 
> It’s just a script. I have been thinking of making it a windows 
> service for better stability if there is interest.  But that will take 
> a few days everything is a mess with the virus response requests
> 
> 
> Kent
> 
>> On Mar 17, 2020, at 06:25, Pawlowski, Adam  wrote:
>> 
>> This would be cool and for sure something to work on when/if I get stuck in 
>> the home office. For now I've just been hastily adding code to my other 
>> scripts and libraries to bulk provision everyone for Jabber while trying not 
>> to implode the system, but that's about done.
>> 
>> 
>> 
>>> -Original Message-
>>> From: cisco-voip  On Behalf Of 
>>> Lelio Fulgenzi
>>> Sent: Tuesday, March 17, 2020 7:27 AM
>>> To: Kent Roberts 
>>> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) >> v...@puck.nether.net>
>>> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
>>> (from RTMT)
>>> 
>>> 
>>> Yes please! Thanks.
>>> 
>>> We are still using mrtg, but it should be fine for now.
>>> 
>>> Sent from my iPhone
>>> 
>> On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
> 
> Yes there is   I can send you links and stuff I’ve done this for years 
> and use
>>> grafania to graph it
 
 
 Kent
 
> On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
> 
> 
> Is there a way I can start dumping real-time stats from CUCM? 
> We're
>>> moving heavily to remote working in light of what's going on and I'd 
>>> like to keep an eye on things outside of SNMP polling.
> 
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Kent Roberts]

The api dumps out into xml. But it is very easy to do a txt file.Currently 
I load the data to mssql and go from there.   I’ll try to post it later.  Have 
an apt now so can’t do more then email.  


Kent

> On Mar 17, 2020, at 09:08, Lelio Fulgenzi  wrote:
> 
> 
> Thanks Kent.
> 
> While a script sounds lovely (and please do share), I'm currently focused on 
> any way to dump the data, even to a text file, from RTMT, using RTMT 
> configurations.
> 
> If the only way to get this is from a script, then, well, guess I'm 
> scripting. 😉
> 
> 
> -Original Message-
> From: Kent Roberts  
> Sent: Tuesday, March 17, 2020 11:00 AM
> To: Pawlowski, Adam 
> Cc: Lelio Fulgenzi ; voyp list, cisco-voip 
> (cisco-voip@puck.nether.net) 
> Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)
> 
> Wow lots of interest ok. Let me collect all the stuff 
> 
> It’s just a script. I have been thinking of making it a windows service for 
> better stability if there is interest.  But that will take a few days 
> everything is a mess with the virus response requests
> 
> 
> Kent
> 
>> On Mar 17, 2020, at 06:25, Pawlowski, Adam  wrote:
>> 
>> This would be cool and for sure something to work on when/if I get stuck in 
>> the home office. For now I've just been hastily adding code to my other 
>> scripts and libraries to bulk provision everyone for Jabber while trying not 
>> to implode the system, but that's about done.
>> 
>> 
>> 
>>> -Original Message-
>>> From: cisco-voip  On Behalf Of 
>>> Lelio Fulgenzi
>>> Sent: Tuesday, March 17, 2020 7:27 AM
>>> To: Kent Roberts 
>>> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) >> v...@puck.nether.net>
>>> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
>>> (from RTMT)
>>> 
>>> 
>>> Yes please! Thanks.
>>> 
>>> We are still using mrtg, but it should be fine for now.
>>> 
>>> Sent from my iPhone
>>> 
>> On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
> 
> Yes there is   I can send you links and stuff I’ve done this for years 
> and use
>>> grafania to graph it
 
 
 Kent
 
> On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
> 
> 
> Is there a way I can start dumping real-time stats from CUCM? We're
>>> moving heavily to remote working in light of what's going on and I'd 
>>> like to keep an eye on things outside of SNMP polling.
> 
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Bill Talley]

If you have access to the Cisco Live on demand repository, there’s a 
presentation and video by, I think, Paul Giralt, about using APIs to collect 
the RTMT data you’re asking about.  He mentions sharing his source files on 
GitHub.I don’t remember the session ID at the moment, sorry. 

Sent from an iPhone mobile device with very tiny touchscreen input keys.  
Please excude my typtos.

> On Mar 17, 2020, at 10:10 AM, Lelio Fulgenzi  wrote:
> 
> 
> Thanks Kent.
> 
> While a script sounds lovely (and please do share), I'm currently focused on 
> any way to dump the data, even to a text file, from RTMT, using RTMT 
> configurations.
> 
> If the only way to get this is from a script, then, well, guess I'm 
> scripting. 😉
> 
> 
> -Original Message-
> From: Kent Roberts  
> Sent: Tuesday, March 17, 2020 11:00 AM
> To: Pawlowski, Adam 
> Cc: Lelio Fulgenzi ; voyp list, cisco-voip 
> (cisco-voip@puck.nether.net) 
> Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)
> 
> Wow lots of interest ok. Let me collect all the stuff 
> 
> It’s just a script. I have been thinking of making it a windows service for 
> better stability if there is interest.  But that will take a few days 
> everything is a mess with the virus response requests
> 
> 
> Kent
> 
>> On Mar 17, 2020, at 06:25, Pawlowski, Adam  wrote:
>> 
>> This would be cool and for sure something to work on when/if I get stuck in 
>> the home office. For now I've just been hastily adding code to my other 
>> scripts and libraries to bulk provision everyone for Jabber while trying not 
>> to implode the system, but that's about done.
>> 
>> 
>> 
>>> -Original Message-
>>> From: cisco-voip  On Behalf Of 
>>> Lelio Fulgenzi
>>> Sent: Tuesday, March 17, 2020 7:27 AM
>>> To: Kent Roberts 
>>> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) >> v...@puck.nether.net>
>>> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
>>> (from RTMT)
>>> 
>>> 
>>> Yes please! Thanks.
>>> 
>>> We are still using mrtg, but it should be fine for now.
>>> 
>>> Sent from my iPhone
>>> 
>> On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
> 
> Yes there is   I can send you links and stuff I’ve done this for years 
> and use
>>> grafania to graph it
 
 
 Kent
 
> On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
> 
> 
> Is there a way I can start dumping real-time stats from CUCM? We're
>>> moving heavily to remote working in light of what's going on and I'd 
>>> like to keep an eye on things outside of SNMP polling.
> 
> ___
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> ___
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>>> https://puck.nether.net/mailman/listinfo/cisco-voip
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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Lelio Fulgenzi]

Thanks Kent.

While a script sounds lovely (and please do share), I'm currently focused on 
any way to dump the data, even to a text file, from RTMT, using RTMT 
configurations.

If the only way to get this is from a script, then, well, guess I'm scripting. 😉


-Original Message-
From: Kent Roberts  
Sent: Tuesday, March 17, 2020 11:00 AM
To: Pawlowski, Adam 
Cc: Lelio Fulgenzi ; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

Wow lots of interest ok. Let me collect all the stuff 

It’s just a script. I have been thinking of making it a windows service for 
better stability if there is interest.  But that will take a few days 
everything is a mess with the virus response requests


Kent

> On Mar 17, 2020, at 06:25, Pawlowski, Adam  wrote:
> 
> This would be cool and for sure something to work on when/if I get stuck in 
> the home office. For now I've just been hastily adding code to my other 
> scripts and libraries to bulk provision everyone for Jabber while trying not 
> to implode the system, but that's about done.
> 
> 
> 
>> -Original Message-
>> From: cisco-voip  On Behalf Of 
>> Lelio Fulgenzi
>> Sent: Tuesday, March 17, 2020 7:27 AM
>> To: Kent Roberts 
>> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) > v...@puck.nether.net>
>> Subject: Re: [cisco-voip] gathering and offloading realtime stats 
>> (from RTMT)
>> 
>> 
>> Yes please! Thanks.
>> 
>> We are still using mrtg, but it should be fine for now.
>> 
>> Sent from my iPhone
>> 
 On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
>>> 
>>> Yes there is   I can send you links and stuff I’ve done this for years and 
>>> use
>> grafania to graph it
>>> 
>>> 
>>> Kent
>>> 
 On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
 
 
 Is there a way I can start dumping real-time stats from CUCM? We're
>> moving heavily to remote working in light of what's going on and I'd 
>> like to keep an eye on things outside of SNMP polling.
 
 ___
 cisco-voip mailing list
 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
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Re: [cisco-voip] Expressway MRA registrations

[Joe Martini (joemar2) via cisco-voip]

Each registration over MRA will show the expressway’s IP address for the device 
IP, therefore an RTMT device search by IP address of the expressway(s) can tell 
you how many registrations are coming from each expressway to a certain CUCM 
cluster.

After logging into RTMT go to Voice/Video > Device > Device/Search > Open 
Device Search > Phone. Leave everything default and click next until you get to 
the “Search with Name” screen. Choose IP address for the search criteria, and 
put in the expressway IP address (10.1.1.1) or IP addresses (10.1.1.10*) in 
there. You will get a list of phones registered from the IP address of the 
expressway (over MRA). If you look at the bottom of the window below “Device 
Monitor” you will see “X Devices match this search criteria” to get the total 
count.

Joe

On Mar 16, 2020, at 7:02 AM, Pawlowski, Adam 
mailto:aj...@buffalo.edu>> wrote:

I don’t have a “view provisioning sessions” link on any of my Expressway

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Brian Meade
Sent: Thursday, March 12, 2020 2:01 PM
To: SK mailto:cciecollab2...@gmail.com>>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Expressway MRA registrations

Status->Unified Communications and can look at View Provisioning Sessions link.

On Tue, Mar 10, 2020 at 11:33 PM SK 
mailto:cciecollab2...@gmail.com>> wrote:
Hello,

How can I find how many current registrations are active on the expressway for 
MRA?

Thank you .
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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Kent Roberts]

Wow lots of interest ok. Let me collect all the stuff 

It’s just a script. I have been thinking of making it a windows service for 
better stability if there is interest.  But that will take a few days 
everything is a mess with the virus response requests


Kent

> On Mar 17, 2020, at 06:25, Pawlowski, Adam  wrote:
> 
> This would be cool and for sure something to work on when/if I get stuck in 
> the home office. For now I've just been hastily adding code to my other 
> scripts and libraries to bulk provision everyone for Jabber while trying not 
> to implode the system, but that's about done.
> 
> 
> 
>> -Original Message-
>> From: cisco-voip  On Behalf Of Lelio
>> Fulgenzi
>> Sent: Tuesday, March 17, 2020 7:27 AM
>> To: Kent Roberts 
>> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) > v...@puck.nether.net>
>> Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)
>> 
>> 
>> Yes please! Thanks.
>> 
>> We are still using mrtg, but it should be fine for now.
>> 
>> Sent from my iPhone
>> 
 On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
>>> 
>>> Yes there is   I can send you links and stuff I’ve done this for years and 
>>> use
>> grafania to graph it
>>> 
>>> 
>>> Kent
>>> 
 On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
 
 
 Is there a way I can start dumping real-time stats from CUCM? We're
>> moving heavily to remote working in light of what's going on and I'd like to
>> keep an eye on things outside of SNMP polling.
 
 ___
 cisco-voip mailing list
 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Parker Pearson - Donoma]

Lelio (& community) –  I saw this post and wanted to jump in with feedback from 
our support team.  They say yes, you can use RTMT.  You weren’t super clear on 
what data you are looking to get – whether it was more CDR related or not.  If 
you are looking for options to help with troubleshooting, resource allocation, 
usage, etc.  we are offering Donoma OneView for free during this time.

OneView provides immediate insight for your CUCM (and UCCX) environment.  We 
are in communication with Cisco channel partners about this promotion, so if 
you are interested, I’d recommend working via your Cisco channel partner to get 
the ball rolling.

If you are an organization that works via bid process and/or typically only 
engages resellers for procurement, we can work direct.  We just typically 
prefer to engage your partners because they are part of your support ecosystem 
who can use it collaboratively and help you leverage the capabilities.

FREE 6 Month subscription: OneView UC Analytics
Organizations are struggling to pivot and realign UC platforms to meet the WFH 
resource demands. Real-time insight on the impacts of changed communication 
flows is critical. Donoma OneView provides insight for both IT and business 
managers.

  *   Troubleshoot call quality in seconds.
  *   Real-time resource monitoring including trunk lines.
  *   Managers can track team responsiveness.
  *   Visual call flows in real-time make performance issues easy to spot.
  *   End to end call experience metrics for managing customer satisfaction.

Please let me know if there are other issues you are encountering.  If it’s out 
of our wheel-house, we have connections around the Cisco ecosystem we can help 
make introductions.

Regards,

Parker



Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
t: 540.443.3577
e: par...@donomasoftware.com
Schedule with me online
From: cisco-voip  on behalf of Lelio 
Fulgenzi 
Date: Monday, March 16, 2020 at 6:24 PM
To: "voyp list, cisco-voip (cisco-voip@puck.nether.net)" 

Subject: [cisco-voip] gathering and offloading realtime stats (from RTMT)


Caution: This email originated from an outside source.


Is there a way I can start dumping real-time stats from CUCM? We’re moving 
heavily to remote working in light of what’s going on and I’d like to keep an 
eye on things outside of SNMP polling.
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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Pawlowski, Adam]

This would be cool and for sure something to work on when/if I get stuck in the 
home office. For now I've just been hastily adding code to my other scripts and 
libraries to bulk provision everyone for Jabber while trying not to implode the 
system, but that's about done.



> -Original Message-
> From: cisco-voip  On Behalf Of Lelio
> Fulgenzi
> Sent: Tuesday, March 17, 2020 7:27 AM
> To: Kent Roberts 
> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net)  v...@puck.nether.net>
> Subject: Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)
> 
> 
> Yes please! Thanks.
> 
> We are still using mrtg, but it should be fine for now.
> 
> Sent from my iPhone
> 
> > On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
> >
> > Yes there is   I can send you links and stuff I’ve done this for years and 
> > use
> grafania to graph it
> >
> >
> > Kent
> >
> >> On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
> >>
> >> 
> >> Is there a way I can start dumping real-time stats from CUCM? We're
> moving heavily to remote working in light of what's going on and I'd like to
> keep an eye on things outside of SNMP polling.
> >> 
> >> ___
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> >> cisco-voip@puck.nether.net
> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> ___
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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Lelio Fulgenzi]

Yes please! Thanks. 

We are still using mrtg, but it should be fine for now. 

Sent from my iPhone

> On Mar 16, 2020, at 8:21 PM, Kent Roberts  wrote:
> 
> Yes there is   I can send you links and stuff I’ve done this for years and 
> use grafania to graph it
> 
> 
> Kent
> 
>> On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
>> 
>> 
>> Is there a way I can start dumping real-time stats from CUCM? We're moving 
>> heavily to remote working in light of what's going on and I'd like to keep 
>> an eye on things outside of SNMP polling.
>> 
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
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Re: [cisco-voip] [External] Re: gathering and offloading realtime stats (from RTMT)

[UC Penguin]

Me too please

> On Mar 16, 2020, at 21:20, Hunter Fuller  wrote:
> 
> I would also love that info! We use Grafana already internally.
> 
> --
> Hunter Fuller
> Router Jockey
> VBH Annex B-5
> +1 256 824 5331
> 
> Office of Information Technology
> The University of Alabama in Huntsville
> Network Engineering
> 
>> On Mon, Mar 16, 2020 at 7:22 PM Kent Roberts  wrote:
>> 
>> Yes there is   I can send you links and stuff I’ve done this for years and 
>> use grafania to graph it
>> 
>> 
>> Kent
>> 
 On Mar 16, 2020, at 16:24, Lelio Fulgenzi  wrote:
>>> 
>>> 
>>> Is there a way I can start dumping real-time stats from CUCM? We're moving 
>>> heavily to remote working in light of what's going on and I'd like to keep 
>>> an eye on things outside of SNMP polling.
>>> 
>>> ___
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>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> ___
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