[cisco-voip] Problem registering Webex Room Kit to the cloud

[ROZA, Ariel]

Hi Guys and Gals,

Have you ever seen this error: activation failed. system time adjustment failed 
while registering a Room Kit to Webex?

I have already setup NTP with and internal NTP Server, and Diagnostics on the 
unit show NTP as ok. But I run the wizard to register it to Webex, I input the 
activation code, and after "thinking" for a while, I get that error.

The very odd thing is that the NTP section in the configuration menu is missing 
after my first attempt to register the device (That is already set to use 
Webex, and not CUCM)

Ariel Pablo Roza
Post Sales UC Engineer / Southern Cone [cid:image005.png@01D6A94F.9838FB30]

t: (011) 5282-0458
m: (011) 5017-4417
ariel.r...@la.logicalis.com
Av. Belgrano 955 - Piso 20 - C1092AAJ
CABA - Buenos Aires - Argentina
www.la.logicalis.com

[cid:image003.png@01D6A945.47D928E0]
[firmacalidad-1]



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Description: oledata.mso
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Re: [cisco-voip] Problem registering Webex Room Kit to the cloud

[Joe Martini (joemar2) via cisco-voip]

Hi Ariel,

Can you check if activation.webex.com is reachable 
via HTTPS from the device/network?  Do you have any other devices that are 
successfully cloud registered from the same network as the Webex Room Kit 
displaying this message?

Joe

On Oct 23, 2020, at 2:17 PM, ROZA, Ariel 
mailto:ariel.r...@la.logicalis.com>> wrote:

Hi Guys and Gals,

Have you ever seen this error: activation failed. system time adjustment failed 
while registering a Room Kit to Webex?

I have already setup NTP with and internal NTP Server, and Diagnostics on the 
unit show NTP as ok. But I run the wizard to register it to Webex, I input the 
activation code, and after “thinking” for a while, I get that error.

The very odd thing is that the NTP section in the configuration menu is missing 
after my first attempt to register the device (That is already set to use 
Webex, and not CUCM)

Ariel Pablo Roza
Post Sales UC Engineer / Southern Cone 

t: (011) 5282-0458
m: (011) 5017-4417
ariel.r...@la.logicalis.com
Av. Belgrano 955 – Piso 20 - C1092AAJ
CABA – Buenos Aires - Argentina
www.la.logicalis.com




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Re: [cisco-voip] Problem registering Webex Room Kit to the cloud

[ROZA, Ariel]

Hi, Joe

It´s the only device using cloud registration right now.

We just found out about that with a TAC case. I sent this message while I was 
switching between engineers.
It is indeed a connection error (the proxy seems at fault), but the error 
message was really misleading and we spent hours looking at other things like 
the NTP config and Timezone.

Thanks,

Ariel.
De: Joe Martini (joemar2) 
Enviado el: viernes, 23 de octubre de 2020 17:07
Para: ROZA, Ariel 
CC: cisco-voip (cisco-voip@puck.nether.net) 
Asunto: Re: [cisco-voip] Problem registering Webex Room Kit to the cloud

Hi Ariel,

Can you check if 
activation.webex.com
 is reachable via HTTPS from the device/network?  Do you have any other devices 
that are successfully cloud registered from the same network as the Webex Room 
Kit displaying this message?

Joe

On Oct 23, 2020, at 2:17 PM, ROZA, Ariel 
mailto:ariel.r...@la.logicalis.com>> wrote:

Hi Guys and Gals,

Have you ever seen this error: activation failed. system time adjustment failed 
while registering a Room Kit to Webex?

I have already setup NTP with and internal NTP Server, and Diagnostics on the 
unit show NTP as ok. But I run the wizard to register it to Webex, I input the 
activation code, and after “thinking” for a while, I get that error.

The very odd thing is that the NTP section in the configuration menu is missing 
after my first attempt to register the device (That is already set to use 
Webex, and not CUCM)

Ariel Pablo Roza
Post Sales UC Engineer / Southern Cone 

t: (011) 5282-0458
m: (011) 5017-4417
ariel.r...@la.logicalis.com
Av. Belgrano 955 – Piso 20 - C1092AAJ
CABA – Buenos Aires - Argentina
www.la.logicalis.com




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