[cisco-voip] Two applications, visual and loud environments. Looking for some product ideas

[Chad Burnham]

HI,

I wondered if any of you had any product ideas for a light/ringer for Cisco 
88XX phones, that ideally would power from the phone itself.

We are aware of this product (this one is simply an amplifier and does not 
power from the phone)
https://www.amazon.com/DORO-RingPlus-ring-tone-amplifier/dp/B000SHRD3C
Customer wants a "light to flash" since they can't hear the ringers/loud 
environment.

Another request for a loud wood shop environment and they request bell/alarm 
(not necessarily a light)
http://endpointwarehouse.com/product/cisco-sip-loud-phone-ringer-for-call-manager/

Thanks for any ideas/leads.

Chad

Director of Network Services
Information Technology
University of Denver
2100 S. High St. #106
Denver, CO 80208
SIP URI = chad.burn...@du.edu
Desk Phone: 303-871-4441
Mobile Phone: 303-520-5657
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[cisco-voip] External monitoring?

[Chad Burnham]

HI,

We are looking into 3rd party external voice call testing / alarming service.

Synthetic/scheduled dialing from the PSTN to our environment.  Graphs, stats, 
etc. and upon and failures e-mail or text alerting.

Anyone know a firm/service that does this?

Thanks,

Chad

Director of Network Services
Information Technology
University of Denver
2100 S. High St. #106
Denver, CO 80208
SIP URI = chad.burn...@du.edu
Desk Phone: 303-871-4441
Mobile Phone: 303-520-5657
https://du.webex.com/join/cburnham
https://udenver.zoom.us/my/cburnham




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Re: [cisco-voip] Question about Error reporting on 88XX handsets

[Chad Burnham]

HI Ryan,

Yes we are interested in the script. Thank you!

Chad

From: Ryan Ratliff (rratliff) [mailto:rratl...@cisco.com]
Sent: Monday, March 27, 2017 9:09 AM
To: Chad Burnham <cburn...@du.edu>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>; Joe Martini (joemar2) 
<joem...@cisco.com>
Subject: Re: [cisco-voip] Question about Error reporting on 88XX handsets

I have sample python code (using flask) as well if you are interested in that, 
both for PRTs and TC/CE automatic crash reporting.

-Ryan

On Mar 27, 2017, at 7:32 AM, Joe Martini (joemar2) 
<joem...@cisco.com<mailto:joem...@cisco.com>> wrote:

Hi Chad,

The phone’s  built in error reporting (Problem Reporting Tool) will send to the 
"Customer support upload URL” defined in CUCM under the device or common phone 
profile or enterprise phone config using HTTP.  If no URL is defined you see 
the “Error: -1” message and the phone tells you to download the tar.gz log 
bundle locally from the phone’s internal web server.

Here is an example web page that can be used to receive the problem reports - 
https://squish.cloudapps.cisco.com/squish/tiny/D90FA.  The web server this is 
hosted on would be defined in the customer support upload URL. The phone will 
automatically copy the file to the URL when a problem report is created and 
also save a local copy.

Joe

On Mar 25, 2017, at 9:20 AM, Chad Burnham 
<cburn...@du.edu<mailto:cburn...@du.edu>> wrote:

HI,

We are looking at using the built in error reporting function (on 8845s in our 
case).

Currently we are seeing errors on attempts to send the error logs from the 
phone outward:

This is happening with on both LAN and MRA registered phones:

Here is what we see on an MRA registered unit/example
https://goo.gl/photos/f7yNCYcEfvCC87HDA

Here is what we see on on-campus phone
https://goo.gl/photos/9N15Q953K98cLfC78

Does anyone have any insight on where these uploaded reports go and how they 
get from the handsets out to where by default?
Do they attempt to use SMTP or rather some sort of file copy protocol? Are they 
placed then on the call manger or where? Any configuration options?

Thanks,

Chad

Director of Telecommunications
University Technology Services
University of Denver
2100 S. High St. #106
Denver, CO 80208
SIP URI = chad.burn...@du.edu<mailto:chad.burn...@du.edu>
Desk Phone: 303-871-4441
Mobile Phone: 303-520-5657
https://du.webex.com/join/cburnham
https://udenver.zoom.us/my/cburnham




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Re: [cisco-voip] Question about Error reporting on 88XX handsets

[Chad Burnham]

HI Joe,

Thanks for this!  We will give it a try.

Chad


From: Joe Martini [mailto:joem...@cisco.com]
Sent: Monday, March 27, 2017 5:32 AM
To: Chad Burnham <cburn...@du.edu>
Cc: Cisco VoIP Mailing List - Puck (cisco-voip@puck.nether.net) 
<cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Question about Error reporting on 88XX handsets

Hi Chad,

The phone’s  built in error reporting (Problem Reporting Tool) will send to the 
"Customer support upload URL” defined in CUCM under the device or common phone 
profile or enterprise phone config using HTTP.  If no URL is defined you see 
the “Error: -1” message and the phone tells you to download the tar.gz log 
bundle locally from the phone’s internal web server.

Here is an example web page that can be used to receive the problem reports - 
https://squish.cloudapps.cisco.com/squish/tiny/D90FA.  The web server this is 
hosted on would be defined in the customer support upload URL. The phone will 
automatically copy the file to the URL when a problem report is created and 
also save a local copy.

Joe

On Mar 25, 2017, at 9:20 AM, Chad Burnham 
<cburn...@du.edu<mailto:cburn...@du.edu>> wrote:

HI,

We are looking at using the built in error reporting function (on 8845s in our 
case).

Currently we are seeing errors on attempts to send the error logs from the 
phone outward:

This is happening with on both LAN and MRA registered phones:

Here is what we see on an MRA registered unit/example
https://goo.gl/photos/f7yNCYcEfvCC87HDA

Here is what we see on on-campus phone
https://goo.gl/photos/9N15Q953K98cLfC78

Does anyone have any insight on where these uploaded reports go and how they 
get from the handsets out to where by default?
Do they attempt to use SMTP or rather some sort of file copy protocol? Are they 
placed then on the call manger or where? Any configuration options?

Thanks,

Chad

Director of Telecommunications
University Technology Services
University of Denver
2100 S. High St. #106
Denver, CO 80208
SIP URI = chad.burn...@du.edu<mailto:chad.burn...@du.edu>
Desk Phone: 303-871-4441
Mobile Phone: 303-520-5657
https://du.webex.com/join/cburnham
https://udenver.zoom.us/my/cburnham




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[cisco-voip] Question about Error reporting on 88XX handsets

[Chad Burnham]

HI,

We are looking at using the built in error reporting function (on 8845s in our 
case).

Currently we are seeing errors on attempts to send the error logs from the 
phone outward:

This is happening with on both LAN and MRA registered phones:

Here is what we see on an MRA registered unit/example
https://goo.gl/photos/f7yNCYcEfvCC87HDA

Here is what we see on on-campus phone
https://goo.gl/photos/9N15Q953K98cLfC78

Does anyone have any insight on where these uploaded reports go and how they 
get from the handsets out to where by default?
Do they attempt to use SMTP or rather some sort of file copy protocol? Are they 
placed then on the call manger or where? Any configuration options?

Thanks,

Chad

Director of Telecommunications
University Technology Services
University of Denver
2100 S. High St. #106
Denver, CO 80208
SIP URI = chad.burn...@du.edu
Desk Phone: 303-871-4441
Mobile Phone: 303-520-5657
https://du.webex.com/join/cburnham
https://udenver.zoom.us/my/cburnham




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