Re: [cisco-voip] Third Party CDR Analysis

[Parker Pearson - Donoma]

Hey Anthony:

Would love to hear more from you so we can make sure we are communicating the 
capabilities correctly.  Feel free to reach out to me directly.  I’ll even 
throw in some virtual coffee or a virtual lunch for your time.

Feedback from people in the field means more to us than anything… so if there 
is a better way we can explain what we do, if there are ideas about 
improvements – we’re all ears.

Cheers,

Parker Pearson


Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
t: 540.443.3577
e: par...@donomasoftware.com
Access Donoma's COVID-19 Free Resources Here
From: cisco-voip  on behalf of Anthony 
Holloway 
Date: Wednesday, June 3, 2020 at 8:02 PM
To: UC Penguin 
Cc: cisco-voip voyp list 
Subject: Re: [cisco-voip] Third Party CDR Analysis


Caution: This email originated from an outside source.

My personal experience is that it gets talked about a lot, but then never 
purchased.  For mostly cost reasons, but I think it's also the fact that it's 
one more vendor, one more contract, one more vm, one more management touch 
point, etc., and is the data you'll get really that useful, to warrant all that?

I personally have really wanted to see someone buy the Variphy suite, as it 
also does DID management and a few other things.

I know the Donoma people post to this list often, so we might hear from them.  
Their website touts "telling a story" about the call, which I think is what 
most are missing.  They just don't turn data into knowledge.  I'd like to see 
Donoma pull that off, but again, I just don't see people buying anything.

On Wed, Jun 3, 2020 at 3:58 PM UC Penguin 
mailto:gen...@ucpenguin.com>> wrote:
I’m curious what third party CDR Analysis software is commonly used today and 
pros/cons of each?

Looking for something friendly for non-Engineers to run reports.

Thanks in advance
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Re: [cisco-voip] Third Party CDR Analysis

[Parker Pearson - Donoma]

Feel free to check out our Donoma OneView analytics on a free trial.  
(https://www.donomasoftware.com/covid19-response-resources/)

It can pull together data from Call Manager and UCCX too.  This is a technical 
forum so that's as much as I'll say here - but feel free to reach out to me for 
more discussion, questions, info or a demo.




Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
t: 540.443.3577
e: par...@donomasoftware.com
Access Donoma's COVID-19 Free Resources Here
On 6/3/20, 5:38 PM, "cisco-voip on behalf of UC Penguin" 
 wrote:

Caution: This email originated from an outside source.


I’m curious what third party CDR Analysis software is commonly used today 
and pros/cons of each?

Looking for something friendly for non-Engineers to run reports.

Thanks in advance
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Re: [cisco-voip] gathering and offloading realtime stats (from RTMT)

[Parker Pearson - Donoma]

Lelio (& community) –  I saw this post and wanted to jump in with feedback from 
our support team.  They say yes, you can use RTMT.  You weren’t super clear on 
what data you are looking to get – whether it was more CDR related or not.  If 
you are looking for options to help with troubleshooting, resource allocation, 
usage, etc.  we are offering Donoma OneView for free during this time.

OneView provides immediate insight for your CUCM (and UCCX) environment.  We 
are in communication with Cisco channel partners about this promotion, so if 
you are interested, I’d recommend working via your Cisco channel partner to get 
the ball rolling.

If you are an organization that works via bid process and/or typically only 
engages resellers for procurement, we can work direct.  We just typically 
prefer to engage your partners because they are part of your support ecosystem 
who can use it collaboratively and help you leverage the capabilities.

FREE 6 Month subscription: OneView UC Analytics
Organizations are struggling to pivot and realign UC platforms to meet the WFH 
resource demands. Real-time insight on the impacts of changed communication 
flows is critical. Donoma OneView provides insight for both IT and business 
managers.

  *   Troubleshoot call quality in seconds.
  *   Real-time resource monitoring including trunk lines.
  *   Managers can track team responsiveness.
  *   Visual call flows in real-time make performance issues easy to spot.
  *   End to end call experience metrics for managing customer satisfaction.

Please let me know if there are other issues you are encountering.  If it’s out 
of our wheel-house, we have connections around the Cisco ecosystem we can help 
make introductions.

Regards,

Parker



Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
t: 540.443.3577
e: par...@donomasoftware.com
Schedule with me online
From: cisco-voip  on behalf of Lelio 
Fulgenzi 
Date: Monday, March 16, 2020 at 6:24 PM
To: "voyp list, cisco-voip (cisco-voip@puck.nether.net)" 

Subject: [cisco-voip] gathering and offloading realtime stats (from RTMT)


Caution: This email originated from an outside source.


Is there a way I can start dumping real-time stats from CUCM? We’re moving 
heavily to remote working in light of what’s going on and I’d like to keep an 
eye on things outside of SNMP polling.
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Re: [cisco-voip] tools to parse CDR quickly on Windows (windows grep?)

[Parker Pearson - Donoma]

Lelio:

We have a GUI based solution called OneView.  We wrote it because so many 
people asked for a better way to get the data from their Cisco call platforms. 
Plus you can automate the reports like you said you wanted.  It works for 
both Call Manager and UCCX data.  Demos available.  Just hit the information 
page (https://www.donomasoftware.com/donoma-oneview/)  and you can 
self-schedule from available demo times.

Cheers,

Parker


Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
t: 540.443.3577
e: par...@donomasoftware.com
Schedule with me online
From: cisco-voip  on behalf of Anthony 
Holloway 
Date: Thursday, October 17, 2019 at 11:31 AM
To: Lelio Fulgenzi 
Cc: "voyp list, cisco-voip (cisco-voip@puck.nether.net)" 

Subject: Re: [cisco-voip] tools to parse CDR quickly on Windows (windows grep?)

The what now?

You want a GUI based app for end users to be able to view CDR reports?  So 
like, CAR? ... But better?

On Thu, Oct 17, 2019 at 8:55 AM Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:

What tools have others used to parse CDRs for reports for users/departments?

I've written a script, but would like to be able to Windows-a-fy this so others 
can do this easily.

Is there a good windows grep out there or something else?

Lelio

---
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Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca>

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Re: [cisco-voip] Comprehensive Reporting Dashboard for Cisco....

[Parker Pearson - Donoma]

Yes.  I normally only lurk unless someone specifically asks – Donoma OneView 
has analytics, CDR, Reporting for Cisco Call Manager and we are announcing UCCX 
data integration at the end of July.  (It’s ready – we just have another 
product release ahead of it and don’t want to dilute attention.)  Summary 
information is available at https://www.donomasoftware.com/donoma-oneview/

We work through Cisco resellers like Helion.  This product is available with a 
free 30 day trial. We’re also happy to do a solution demo.

If you want to touch base with our channel manager to move forward on more 
info, I’ve copied her here for you.

Cheers,

Parker Pearson


Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
t: 540.443.3577
e: par...@donomasoftware.com
w: www.donomasoftware.com

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From: cisco-voip  on behalf of Matthew 
Loraditch 
Date: Wednesday, June 19, 2019 at 9:47 AM
To: "cisco-voip@puck.nether.net" 
Subject: [cisco-voip] Comprehensive Reporting Dashboard for Cisco

Got a client on Shoretel right now and they have this product: 
https://brightmetrics.com/product-mitel/

Anyone seen such a thing for Cisco? Based on what I’m seeing, this is a combo 
of Contact Center type data, Workforce data, and CDR data.

Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion Technologies]
[Facebook]
[Twitter]
[LinkedIn]

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Re: [cisco-voip] Softphones

[Parker Pearson - Donoma]

Wow – thanks Charles!  I’ll forward this on to our support team. ☺


Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
t: 540.443.3577
e: par...@donomasoftware.com
w: www.donomasoftware.com

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in error, please contact the sender and destroy any copies of this information.
From: Charles Goldsmith 
Date: Wednesday, March 20, 2019 at 5:00 PM
To: Parker Pearson - Donoma 
Cc: Lisa Notarianni , 
"cisco-voip@puck.nether.net" 
Subject: Re: [cisco-voip] Softphones

Jabber multi-line is there, you need 11.5.1su3 or higher and a cop file, IIRC.

And it works nicely.

On Wed, Mar 20, 2019 at 3:55 PM Parker Pearson - Donoma 
mailto:par...@donomasoftware.com>> wrote:
Speaking as an end user – our geo-diverse team uses Cisco softphone 
functionality heavily.  I’d go so far as to say I could not do my job without 
it.  I work from a home office and I travel.  My company did not have to buy a 
handset for me to have in my home office, (Thereby saving a decent chunk of 
change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I 
could keep open on a second screen, and here’s the kicker… it provided 
multi-line support.  Now I use Jabber as my softphone, and it does a decent 
job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen 
it yet.  Our support staff knows how bad some of us need that second line 
feature – I am confident they would not have kept it a secret if it showed up 
in 12.

We noticed some weird interoperability on single number reach and running 
Jabber on multiple devices.  If you as the user weren’t super careful about 
close the apps out (hard to remember when you run iOS for example) then call 
functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson

[Donoma Software Web Page]<http://donomasoftware.com/>


Parker



Pearson


Vice President, Marketing & Business Development


Donoma Software

1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060




t: 540.443.3577

e: par...@donomasoftware.com<mailto:par...@donomasoftware.com>


w: www.donomasoftware.com<http://www.donomasoftware.com/>




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[Twitter]<https://twitter.com/donomasoftware>


[LinkedIn]<https://www.linkedin.com/company/donoma-software>







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From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of Lisa Notarianni 
mailto:lisa.notaria...@scranton.edu>>
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>" 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] Softphones


We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




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Re: [cisco-voip] Softphones

[Parker Pearson - Donoma]

Speaking as an end user – our geo-diverse team uses Cisco softphone 
functionality heavily.  I’d go so far as to say I could not do my job without 
it.  I work from a home office and I travel.  My company did not have to buy a 
handset for me to have in my home office, (Thereby saving a decent chunk of 
change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I 
could keep open on a second screen, and here’s the kicker… it provided 
multi-line support.  Now I use Jabber as my softphone, and it does a decent 
job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen 
it yet.  Our support staff knows how bad some of us need that second line 
feature – I am confident they would not have kept it a secret if it showed up 
in 12.

We noticed some weird interoperability on single number reach and running 
Jabber on multiple devices.  If you as the user weren’t super careful about 
close the apps out (hard to remember when you run iOS for example) then call 
functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson


Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
t: 540.443.3577
e: par...@donomasoftware.com
w: www.donomasoftware.com

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person(s) or entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, dissemination or other 
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in error, please contact the sender and destroy any copies of this information.
From: cisco-voip  on behalf of Lisa 
Notarianni 
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip@puck.nether.net" 
Subject: [cisco-voip] Softphones


We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




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Re: [cisco-voip] Persistent Chat

[Parker Pearson - Donoma]

If you are interested, one StoneScribe solution 
(https://www.donomasoftware.com/donoma-stonescribe/)  will manage this.

StoneScribe will manage those chats to the end of their lifecycle and then not 
only delete them – they are file-shredded.  There’s a lot StoneScribe does… but 
for your problem here, I’ve limited my comments to that issue.

We sell through Cisco resellers around the world, so you can either reach out 
to them – or you can start with contacting us direct and we can loop in your 
integrator of choice.

Cheers,

Parker Pearson


Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
t: 540.443.3577
e: par...@donomasoftware.com
w: www.donomasoftware.com

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in error, please contact the sender and destroy any copies of this information.
From: cisco-voip  on behalf of Erick 
Wellnitz 
Date: Wednesday, February 13, 2019 at 10:37 AM
To: Anthony Holloway 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Persistent Chat

If I ever find out what the customer does I'll definitely update everyone.  I 
may even write something in the lab to share if I ever get some time.

I'd imagine a python script on a small linux host could run every night to 
clean up old entries.






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On Tue, Feb 12, 2019 at 10:05 AM Anthony Holloway 
mailto:avholloway%2bcisco-v...@gmail.com>> 
wrote:
Oh I see.  Well, since Cisco does mention the following:

"We recommend that you maintain the external database according to the best 
practice guidelines described in the product documentation. If you do not 
properly maintain the external database, and you allow the external database to 
fill up, this causes performance problems in the IM and Presence Service 
cluster."

It stands to reason that you could just use the method you described initially, 
which is to have your SQL admin write the procedure to delete records older 
than X days.

Good luck, and I'd be curious to know which route you take.

On Tue, Feb 12, 2019 at 8:56 AM Erick Wellnitz 
mailto:ewellnitzv...@gmail.com>> wrote:
That works for what loads in Jabber  but they're concerned with the messages 
existing in the database which makes them fair game for legal discovery.

On Mon, Feb 11, 2019 at 7:59 PM Anthony Holloway 
mailto:avholloway%2bcisco-v...@gmail.com>> 
wrote:
Is it not just the setting labeled  Maximum number of messages that can be 
retrieved from the archive?

On Mon, Feb 11, 2019 at 11:12 AM Erick Wellnitz 
mailto:ewellnitzv...@gmail.com>> wrote:
All,

With the introduction of WebEx Teams the request for persistent chat isn't so 
common anymore.

I have a client asking about it and how we can limit how long messages are kept 
in persistent chat.

I can't find a native way to do that but was thinking if IM&Presence doesn't 
index the database independently an SQL admin could write a procedure to remove 
entries older than x days.

Any thoughts?
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Re: [cisco-voip] Hola, Email relay?

[Parker Pearson - Donoma]

Unified messaging functionality between UCN and Gmail does not have to go Esna 
CloudLink.

Donoma Unify for Gmail is a solution available for this functionality.  
Available as cloud service or on prem virtual application and has been through 
Cisco Interoperability Verification testing so it’s a recognized application by 
Cisco TAC.  Available from Cisco resellers, or feel free to contact us direct.


[Donoma Software Web Page]

Parker Pearson
Vice President, Marketing & Business Development

Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
540.443.3577
par...@donomasoftware.com
www.donomasoftware.com
[Facebook] [Twitter] 
  [LinkedIn] 



From: cisco-voip  on behalf of Jonatan 
Quezada 
Date: Tuesday, October 9, 2018 at 11:48 AM
To: "cisco-voip@puck.nether.net" 
Subject: [cisco-voip] Hola, Email relay?

Is there any one out there that is using google for their domain, but running 
cucm, unity and an ESNA cloudlink relay? I see now that ESNA might be part of 
avaya?

What are seeing people trying when they want to relay voicemail to email boxes 
on google?

does cisco have a voicemail relay that can be leveraged in unity? Apparently 
ESNA can pretend to be the presence server for the unification of a voice 
network. is anyone using this to do that and unify stuff on their network and 
domain?

any insight would be awesome. Cheers!

--
For immediate assistance please reach out to Chemeketa IT Help Desk at 
5033997899
-or-
Visit the help center

https://projects.chemeketa.edu/servicedesk/customer/portals

Johnny Q
Voice Technology Analyst II
Network, Infrastructure, Routing Devices, and Servers
Chemeketa Community College
johnn...@chemeketa.edu
Building 22 Room 130
Work 5033995294
Mobile 9712182110
SIP 5035406689
FAX 5033995549





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Re: [cisco-voip] e911

[Parker Pearson - Donoma]

If it helps to have another resource, our company’s OneView CDR & Analytics 
solution for Cisco Call Manager has a popularly implemented report for 
notifying of any 911 calls that happen.  It can be an alert triggered 
immediately – or it can be configured to run periodic reports one can tell who 
called 911 (accidentally or otherwise).

The two biggest use cases are actual 911 notification (911 is called, and HR 
wants to be notified, particularly if it happened at a remote site where they 
might not otherwise hear of an emergency immediately) or people needing a 
little training because of repeated fat fingering particular area codes that 
start with 91x. (There’s a couple around the country)

Cheers,

Parker Pearson
Donoma Software


[Donoma Software Web Page]<http://donomasoftware.com/>

Parker Pearson
Vice President, Marketing & Business Development

Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
540.443.3577
par...@donomasoftware.com
www.donomasoftware.com<http://www.donomasoftware.com>
[Facebook]<https://www.facebook.com/DonomaSoftware> [Twitter] 
<https://twitter.com/donomasoftware>  [LinkedIn] 
<https://www.linkedin.com/company/donoma-software>


From: cisco-voip  on behalf of Matthew 
Loraditch 
Date: Wednesday, March 7, 2018 at 4:07 PM
To: NateCCIE , 'Ryan Huff' , 
"cisco-voip@puck.nether.net" 
Subject: Re: [cisco-voip] e911

As far as I know that feature doesn’t notify anyone internally.
The part of the law I’m referring to is this:

“A person engaged in the business of installing, managing, or operating 
multi-line telephone systems shall, in installing, managing, or operating such 
a system for use in the United States, configure the system to provide a 
notification to a central location at the facility where the system is 
installed or to another person or organization regardless of location, if the 
system is able to be configured to provide the notification without an 
improvement to the hardware or software of the system.”





Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



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 |

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[cid:image970315.png@0F1E6CCE.E3A950A8]


[Facebook]<https://facebook.com/heliontech>


[Twitter]<https://twitter.com/heliontech>


[LinkedIn]<https://www.linkedin.com/company/helion-technologies>












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in error, please contact the sender and destroy any copies of this information.
From: NateCCIE [mailto:natec...@gmail.com]
Sent: Wednesday, March 7, 2018 3:58 PM
To: Matthew Loraditch ; 'Ryan Huff' 
; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] e911

Um, I thought it did.

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200452-Usage-of-Native-Emergency-Call-Routing-F.html


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Matthew Loraditch
Sent: Wednesday, March 7, 2018 1:36 PM
To: Ryan Huff mailto:ryanh...@outlook.com>>; 
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] e911

To piggy back on this, while Cisco doesn’t have emergency notifications built 
in, as the law mentions, and thus they are not required, does anyone know of 
options beyond Singlewire that they are happy with? The installs would monitor 
up to 1000 or so handsets but the folks that would be notified would probably 
be fewer than 50.




Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Huff
Sent: Wednesday, March 7, 2018 3:11 PM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] e911

I wonder how cloud-based phone system like Cisco spark will answer this?


https://www.linkedin.com/pulse/karis-law-you-compliant-edgar-salazar
Sent from my iPhone
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Re: [cisco-voip] Voicemail history

[Parker Pearson - Donoma]

It really depends on whether you have regulatory or legal requirements to 
retain your voicemails.  Voicemails are an electronic record that can be 
requested for audits or legal discovery.

I understand the desire to groom out the messages in 21-30 days to keep the 
database humming along – but it has to be balanced with the possible need for 
retention & compliance.  A conversation across functions is probably a really 
good idea to find out what your stakeholders need too.

My understanding is that Unity Connection has a limit for VM storage – I think 
it’s 2 TB. Depending on the size of your organization and how many voicemails 
your users are averaging in their mailboxes – that limit can get tight.   An 
easy option to satisfy both IT management & retention compliance is a solution 
like Message Vault.  Retains records as needed, enables a very short retention 
length that keeps your UCN database tidy.

Hope that helps.


[Donoma Software Web Page]

Parker Pearson
Vice President, Marketing & Business Development

Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
540.443.3577
par...@donomasoftware.com
www.donomasoftware.com
[Facebook] [Twitter] 
  [LinkedIn] 



From: cisco-voip  on behalf of Ben Amick 

Date: Wednesday, September 6, 2017 at 10:18 PM
To: Cisco VOIP 
Subject: [cisco-voip] Voicemail history

So I was just wanting to reach out and see what everybody thinks is a 
reasonable unity message aging scheme? What point does it get to a point where 
you start having storage issues?
Ben Amick
Telecom Support Analyst

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Re: [cisco-voip] IM&P IM Logs

[Parker Pearson - Donoma]

My company creates a product written exactly for this feature for IM&P.  It’s 
written for Cisco (exclusively) and has the Cisco Interoperability 
certification.  We sell it through Cisco partners worldwide.  You can visit our 
product page on our website at http://donomasoftware.com/donoma-stonescribe/ or 
if you prefer, you can see it on the Cisco Marketplace at 
https://marketplace.cisco.com/catalog/companies/donoma-software/products/donoma-stonescribe

If you want to get set up with a demo, you can ping me back for more info & to 
arrange a demo.  Only takes a few minutes!

OK – I’ll go back to lurking.  I promise I only put things out like this when 
someone specifically asks for help on something we offer.

Cheers,

Parker Pearson


[Donoma Software Web Page]<http://donomasoftware.com/>

Parker Pearson
Vice President, Marketing & Business Development

Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
540.443.3577
par...@donomasoftware.com
www.donomasoftware.com<http://www.donomasoftware.com>
[Facebook]<https://www.facebook.com/DonomaSoftware> [Twitter] 
<https://twitter.com/donomasoftware>  [LinkedIn] 
<https://www.linkedin.com/company/donoma-software>


From: cisco-voip  on behalf of Dana Tong 

Date: Thursday, November 10, 2016 at 1:23 AM
To: Nick via cisco-voip 
Subject: [cisco-voip] IM&P IM Logs

Hi guys,

Can anyone recommend some options for IM search / recall?

I think there might be some dev software that was published on the forums once.
But am also looking for recommendations for paid solutions. I reached out to a 
company called Verba but have not had a response.

Are there any solutions that do both IM search / compliance and also call 
recording (other than Verba).

Cheers
Dana
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in error, please contact the sender and destroy any copies of this information.



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Re: [cisco-voip] Future of Jabber .......

[Parker Pearson - Donoma]

Hey Josh!

I’ll come out of lurking too.  At Cisco Live, Chuck Robbins clarified that 
while Cisco is actively pressing lots of solutions to be cloud based (yes, 
including a big push for Spark) that the strategy is one of a hybrid choice – 
across all the platforms.  The customer will be able to choose, and ideally be 
able to have some of both where needed.  That struck me as a change from prior 
executive briefings where it seemed that all anybody wanted to talk about was 
cloud, cloud, cloud.

That jives with what we’ve seen and heard as developers working heavily with 
Jabber & IM/P:  that IM & P and Jabber are not going away, but they will likely 
more tightly integrate with cloud delivery options within Cisco’s portfolio of 
solutions.


[Donoma Software Web Page]

Parker Pearson
Vice President, Marketing & Business Development

Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
540.443.3577
par...@donomasoftware.com
www.donomasoftware.com
[Facebook] [Twitter] 
  [LinkedIn] 



From: cisco-voip  on behalf of Joshua 
Warcop 
Date: Thursday, September 15, 2016 at 4:00 PM
To: Anthony Holloway 
Cc: "cisco-voip@puck.nether.net" 
Subject: Re: [cisco-voip] Future of Jabber ...

I'll come out of lurker status for this one. Jabber isn't going away, but there 
is messaging from Cisco that their strategic direction is Spark. They have had 
this messaging for a while now, but Spark was, to my knowledge, not supposed to 
be a replacement for Jabber.

Strategic direction is also known as - shifting financial and personnel 
resources to Spark. CUCM development resources are also getting moved towards 
Spark.

I'm obviously not speaking authoritatively on any of this, but the marketing 
and messaging that's public should help connect the dots.

 On Thu, 15 Sep 2016 14:13:31 -0400 Anthony 
Holloway wrote 

Not me.  What did your co-worker tell you that prompted you to post this?  
Something juicy I bet.  Like: IM&P goes away, and all functions related to 
Jabber are native in CUCM now.

On Thu, Sep 15, 2016 at 12:46 PM, Scott Voll 
mailto:svoll.v...@gmail.com>> wrote:
My co worker was on a Jabber update webex this morning.  Anyone else on it?

Scott



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Re: [cisco-voip] Unity/Google Email

[Parker Pearson - Donoma]

For what it is worth – there is a Cisco Verified Third party solution available 
from Donoma Software (yes, company I work for).  We take care of the headaches 
of getting connected to Gmail – and staying connected when they change their 
APIs. (which happens regularly)

Product is Unify for Gmail – available on prem or cloud.  You can find more 
info at http://donomasoftware.com/donoma-unify-for-gmail/ and it’s available 
through Cisco resellers.


[Donoma Software Web Page]

Parker Pearson
Vice President, Marketing & Business Development

Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
540.443.3577
par...@donomasoftware.com
www.donomasoftware.com
[Facebook] [Twitter] 
  [LinkedIn] 



From: cisco-voip  on behalf of Anthony 
Holloway 
Date: Thursday, September 8, 2016 at 6:11 PM
To: Aaron Banks 
Cc: "cisco-voip@puck.nether.net" 
Subject: Re: [cisco-voip] Unity/Google Email

According to this document, you can use port 25 and no user/pass authentication 
in two different scenarios.  Of course, that's for message notification and 
message relay only, not Single Inbox.

https://support.google.com/a/answer/176600?hl=en

[nline image 1]

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in error, please contact the sender and destroy any copies of this information.



On Thu, Sep 8, 2016 at 2:28 PM, Aaron Banks 
mailto:amichaelba...@hotmail.com>> wrote:

Has anyone ever set up Unity with google mail for voicemail to email?  Is an 
internal server required to relay messages or can google apps be used?  I have 
done exchange but google mail, no.  Unity version is 10.5.2.  I didn't think 
google apps could be used because SMTP uses port 465, not 25.



Thanks



Aaron



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Re: [cisco-voip] What is better than MediaSense for recording calls?

[Parker Pearson - Donoma]

Donoma MediaScribe also provides a solution – designed specifically for 
MediaSense, including compliance roles for addressing these kinds of 
privacy/control issues.

Parker Pearson


[Donoma Software Web Page]<http://donomasoftware.com/>

Parker Pearson
Vice President, Marketing & Business Development

Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
540.443.3577
par...@donomasoftware.com
www.donomasoftware.com<http://www.donomasoftware.com>
[Facebook]<https://www.facebook.com/DonomaSoftware> [Twitter] 
<https://twitter.com/donomasoftware>  [LinkedIn] 
<https://www.linkedin.com/company/donoma-software>


From: "Chris Ward (chrward)" mailto:chrw...@cisco.com>>
Date: Tuesday, June 16, 2015 at 1:10 PM
To: Derek Andrew mailto:derek.and...@usask.ca>>, Cisco 
VoIP Group mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] What is better than MediaSense for recording calls?

Also… nothing is better than MediaSense for recording calls! ☺

+Chris
TME - MediaSense and Unity Connection


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From: Chris Ward (chrward)
Sent: Tuesday, June 16, 2015 1:09 PM
To: 'Derek Andrew'; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Derek,

A product like Calabrio Search and Play can plug in on top of MediaSense to 
provide this functionality. There are others as well, including NICE, or Mida 
solutions. This means you wouldn’t have to reconfigure your recording 
architecture or purchase a new recording product. You would really just be 
purchasing a new GUI.

Just so you know, MediaSense will be adding the groups/roles/permissions 
feature in our 11.5 release which should be out at the end of 2015 or beginning 
of 2016. So depending on your urgency, you could just wait.

Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually have 
to purchase anymore server licenses for more instances/clusters, you just need 
to provide the virtualization resources to run it on.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Derek 
Andrew
Sent: Tuesday, June 16, 2015 1:02 PM
To: Cisco VoIP Group
Subject: [cisco-voip] What is better than MediaSense for recording calls?

We are running CUCM 10.5 and have MediaSense to record calls in one call 
centre. We would like to record more groups but have a small problem.  Anyone 
that can view/hear the recordings, can see all of them. There is no way to 
isolate one group from another.
Rather than purchase separate MediaSense servers for each group, we were 
wondering if there were any competitive products which would solve our problem.
We cannot use a server that requires us to route all our traffic through the 
subnet of the recording server. MediaSense does not require this but some 
products I had seen do.
derek.and...@usask.ca<mailto:derek.and...@usask.ca>

--
Copyright 2015 Derek Andrew (excluding quotations)

+1 306 966 4808
University of Saskatchewan
Peterson 120; 54 Innovation Boulevard
Saskatoon,Saskatchewan,Canada. S7N 2V3
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Typed but not read.

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